UNIVERSITY OF BOTSWANA

2008/2009 FIRST SEMESTER EXAM

COURSE NO: CSI292 DURATION: Two hours DATE: Nov 2008

TITLE OF PAPER: Information System Fundamentals

SUBJECT: Computer Science

TITLE OF EXAMINATION: BSc.

INSTRUCTIONS

THERE ARE SIX QUESTIONS

ANSWER ANY FOUR

EACH QUESTION CARRIES 25 MARKS

PLEASE DO NOT OPEN THIS PAPER UNTIL YOU ARE TOLD TO DO SO

There 4 pages printed

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 - - -- --------

Question 1

a) Using examples, Relate the information hierarchy to

i) The type of data processed at each level

ii) The types of users at each level
iii) The types of IS at each level
[10]

b) Define a business profile of any organization thorough Alters'

framework, clearly stating the components. [15]

Question 2

a) Compare and Contrast the computerized support given to

Managers by EIS and DSS. [5]

b) Relate the following Competitive Scenario with an example IS

environment, defining how the 'five forces' affect could affect its
IS strategy

Potential
entrants
I
Possibility of
.. new arrivals

Bargaining power Industry

v
of suppliers competitors

Suppliers ~ .. Buyers
Buying power
Rivalry among of purchasers

Threatof
substitutes
.
existing firms

Substitutes

[20]

2
Question 3

a) Discuss the following components of a CBIS by applying to

. SPAR supermarket. Give clear examples in each category and
outline the System Activities.
[25]

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f~a!0

v
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Network ResQun:;cs,

Question 4

a) Define the role of the software Engineering process in IS

development. [5]

b) Choose any IS Methodology and describe it through

a. Identifying the key common aspects with the SDLC

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 b. The Deviations from the SDLC
[10]
c) Show how you could model the chosen methodology within an
IS environment. [10]

Question 5

a) Explain the benefits of Enterprise Business Systems.

[5]

b) Name any IS Organization and identify the basic functional

systems and discuss how these could be integrated to provide
the:

i) Enterprise Resource Planning (ERP) Solution.

ii) Customer Relation Management (CRM) Solution
iii) Supply Chain Management Solutions (SCM) Solution

[20]
Question 6

a) Define through examples the difference between e-commerce

and e-business. [5]
b) Use a chosen IS environment to demonstrate how the Internet
is changing the consumer and supplier relationships through e-
business [15]
c) Identify and justify the types of e-commerce applied in your
chosen scenario. [5]