Musumba

KPA

Weig Score Card Measurement Competencies

ht

Information 40 30 Database for all Computers on the MCZ Computer Skills

Management Network

Database for all MPOS units in Problem-Solving

Zambia Skills

Database for all Agency equipment People Skills

hardware

Willingness to
learn

Productivity 50 40 All local Calls are resolved within 48 Flexibil

hours ty

All Calls sent to service desk are Good

archived Communication

Ensure printers and Faxes are functional

Ensure workstations are serviced as per schedule

Ensure all MPOS devices are operational

Ensure all projects are complete within the stipulated time

Heat Map for IBS and Internet for

Kabulonga
 Creation of new users SMA &
Network

Compliance 20 20 Ensure the server room is kept clean & air con working

Ensure no external computers are added on the MCZ

network

Ensure no unauthorized software is loaded on the MCZ

PC's

Quality Management 20 18 Ensure all users can connect to the

server

Ensure the network equipment is

operational

Communication 20 7 Monthly Report submitted by 26th each

Management month

Daily report on all IT activities

150 115

Comments ` Concerns
 Reporting
Method

Name of Nelson Banda

Appraiser:

Signature :

Name of employee being Musumba Banda

appraised:

Signature: