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4884 21st Ave SW Apt.108

Fargo, North Dakota 58103
Cell: (507)766-0875


 To be a part of a dedicated team within the hospitality industry where I can utilize
 
  my education and extensive background in customer service to assure guest
satisfaction.

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.S. in Hospitality and Tourism Management
Minor in usiness Administration
December 2012

D    v Front Office Management

v Tourism/Travel Management
v Foundations of Management
v Resort and Spa Operations
v Hospitality Industry Management Strategies

(  
 c 
 , Fargo, ND, Summer 2011

v Assisted General Manger with everyday tasks
v Helped Sales Manager with marketing project
v Helped perform front desk and housekeeping duties

O 
  O O, Fargo, ND, 2010-Present

Guest Service Representative/ Front Desk
v Trained new Guest Service Representatives
v Prepared and served guest socials
v Received and resolved guest complaints
v Utilized Opera and MSI Reservation Systems
—
  , Fargo, ND 2008-Present
Ticket Sales Representative
v Handled ticket sales
v Organized several types of documents
c 


, New Ulm, MN 2006-2010
Customer Service
v Helped with any guest need
v Assisted manger with supervising
v Counted Registers and transferred money to safe




 c    2010-Present

Active Member


   

 
, 2009-2010

Active Member

D     Patrick Ragan Kaye Ternes Jeff Huges

General Manager Assistant Ticket Manager Assistant Store Manager
Wingate by Wyndham NDSU Athletic Office Hy-vee Grocery Store
(701)281-9133 (701)231-6348 (507)354-8255