ABOUT DECISION SUPPORT AND CRM USEFUL LINKS

InsideCRM, 2010. Decision Support System — DSS [online].

Available: http://www.insidecrm.com/dictionary/decision-support-
system/ [accessed 7 May 2010]

Sharp, D.E, 2003, Customer relation management systems handbook,

Floride; CRC press.

http://www.businesslink.gov.uk/bdotg/action/detail?itemId=10754
22939&type=RESOURCES

http://ursiweb.intec.ugent.be/Proceedings/ProcGA05/pdf/FP.3(014
39).pdf

CRM Application

http://www.crmapp.com/crmapp.html

http://books.google.co.uk/books?id=kqcA4Ay8f5AC&pg=PA411&dq=
CRM+and+Dss&cd=2#v=onepage&q=CRM%20and%20Dss&f=false

CRM and Dss

CRM Customer Relationship Management

: http://www.crmapp.com/crm-customer.html

CRM System

http://www.crmapp.com/crm-system.html

http://www.topbits.com/decision-support-system.html

case study: http://www.tessella.com/wp-

content/uploads/2009/04/case-study-metronet-bcv-decision-
support-system.pdf

http://www.microstrategy.co.uk/decision-support-system/

http://ursiweb.intec.ugent.be/Proceedings/ProcGA05/pdf/FP.3(014
39).pdf