Elizabeth M.

Lenarz
1578 Willowmont Ave San Jose CA 95118 (408) 264-2264 Email:
tideisblack@gmail.com
OBJECTIVE Customer Service Representative/Advisor position; goal to become
permanent part of Customer Service Team

EDUCATIO Full-Time College Coursework, Advanced English Studies, General

N Education Studies, Fall 1992-Spring 1995 Shoreline College, Shoreline, WA:
Everett College, Everett, WA
GPA: In-major: 4.0 Overall: 3.6
Earned portion of educational expenses not paid for by High School District for
Early Start College student program.
High School Diploma, Summer 1994 Ingle moor High School, Bothell, WA

SKILLS Call-Center Service Advisor / Return Merchandise Processing

• Efficiently entered data and completed paperwork to meet deadlines

• Greeted in-office clients utilizing study of interpersonal
communications
• Developed and maintained an organized filing system
• Handled multiple phone lines with courteous professionalism

Training / Credit Applications / Insurance Verification / Data-Entry

• Managed daily data-entry and related clerical duties as protocol
required
• Arranged client contracts for credit business
• Coordinated new customer information as an intermediary between
Sales Dept. and Credit Advisors
• Trained new employees in Insurance Verification
• Printed and used credit reports to follow through on credit-application
process

Clerk / Assistant Manager

• Managed Cash register simultaneously gathering and updating
customer information through use of a custom database for video
rental
• Communicated with distributors to order new releases as customer
demand required
• Answered calls regarding requests, overdue notices, and all pertinent
business questions
• Printed financial, new customer, and overdue rental reports after
organizing
• Information entered in database

WORK AOC Inc./ Ford Motor Credit Corp. as contracted with Manpower
EXPERIEN Services , Milpitas, CA San Jose, CA 08/94-01/97
CE Bothell Video, Bothell, WA 09/92-06/94

ACTIVITIE NAMI - Volunteer at Campbell Office during spare time

S