Professional Documents
Culture Documents
Guidance Notes
PAGE 4 Practical Experience
PAGE 5 Completing and Reviewing the STR
PAGE 7 STR Audits
PAGE 8 ACCA Approved Training Practices
PAGE 8 Work Permitted Outside Approved Training
PAGE 9 Applying for Membership
PAGE 10 Frequently Asked Questions
Membership Competences
PAGE 14 Membership Competences (including overviews of
the Performance Criteria and Examples of how the
elements of competence may be achieved)
The STR is comprised of three forms: should note that maintaining a diary is
optional. Their diaries will not be
• Employment History reviewed by ACCA.
• STR1 Records
• STR2 Summary of Competences.
Date/ Frequency Tasks undertaken and main areas of responsibility Elements covered
Monthly Collated stock sheets, calculated usage ratios, analysed major Element 3K
variances, discussed with stores managers and produced report
April 2001 Prepared report on suppliers’ prices for all consumables, investigated Element 13
new suppliers, prepared report to management on availability of
alternative suppliers and bulk discounts. Discussed report with
purchasing department.
Complete the Employment History giving details about the The Employment History should be completed each time the
period of employment, the employer’s name and address and student changes employer.
the nature of the business.
Complete the header section giving details about the student, STR1 Records should be completed at least annually (or every
employer, supervisor and the period covered. six months if the student works in an ACCA Approved Training
Practice) and additionally when the student changes jobs or
Describe the work experience undertaken in the Summary of leaves an organisation.
Work Undertaken and Responsibilities section. Cross-reference
the skills and activities described to the elements of The student should ensure that sufficient detail is given in the
competence. narrative to support the elements of competence listed.
Review the work experience the student has listed in the STR1 Records should be reviewed by the Supervisor at least
Summary of Work Undertaken and Responsibilities section. annually (or every six months in the case of an ACCA Approved
Ensure the skills and activities have been cross-referenced to the Training Practice) and additionally when the student changes
appropriate elements of competence. jobs or leaves an organisation.
Evaluate the student’s performance against the Performance The review is used to monitor the student’s performance;
Criteria set for each element of competence listed. Indicate the identify areas in which the student needs further experience in
areas in which the student has achieved competence by order to meet ACCA’s minimum competence requirements for
completing the relevant column in the Summary of Work membership; and plan the student’s future development.
Undertaken and Responsibilities section. Copies of the organisation’s own internal appraisal
documentation may be attached to this section, provided that it
Use the ‘Comments’ column to highlight strengths, weaknesses addresses the achievement of elements of competence.
and future work experience and development requirements.
Sign the STR2 Summary of Competences when the student has The STR2 Summary of Competences should be reviewed by the
achieved an element of competence. Supervisor at least annually (or every six months in the case of
an ACCA Approved Training Practice) and additionally when the
Cross-reference the STR2 Summary of Competences to the student changes jobs or leaves an organisation.
STR1 Record that evidences the achievement of the element of
competence. Students will achieve an element of competence if they have
met the Performance Criteria associated with that element
without close supervision or regular instruction.
An ACCA Approved Training Practice is membership training towards an ACCA • a qualified manager may undertake
a firm of accountants that is registered practising certificate or an ACCA reviews, comment on experience
with ACCA to train students and practising certificate and audit and sign off the STR1 Records and
members towards an ACCA practising qualification. the STR2 Summary of
certificate, which is valid in any Competences if there is no
country, or an ACCA practising If students work in an ACCA Approved nominated Principal sufficiently
certificate and audit qualification Training Practice, special instructions familiar with a student’s work to
which is valid in the UK (including apply to completing the STR: undertake these activities.
Jersey, Guernsey and the Isle of Man), However, the STR1 Records and
Republic of Ireland, Cyprus and • an STR1 Record must be STR2 Summary of Competences
Zimbabwe. completed and reviewed every six must be countersigned by a
months; Principal, if the pre-membership
Students who work in an ACCA • the Supervisor should be a suitably experience is to contribute towards
Approved Training Practice can count qualified accountant nominated by an ACCA practising certificate or an
up to 12 months of their pre- the firm to act as Principal; ACCA practising certificate and
audit qualification.
ACCA students and affiliates may not • payroll Accountants, The Chartered
claim to be members of ACCA or • VAT (applies in the UK only). Institute of Public Finance and
undertake work within the definition of Accountancy; or
public practice. ACCA students and Students/affiliates may provide such • is resident overseas and holds a
affiliates may not be partners or services either in a self-employed professional accountancy
directors of a firm that undertakes capacity or as an employee. However, qualification which confers the
public practice work. They may the provision of these services directly right to practise in their country of
undertake work outside this definition, to the public cannot constitute residence.
provided that they do not refer to their ‘approved accountancy experience’ for
status as a student or potential the purpose of obtaining ACCA Further information about the work
member of ACCA. membership. permitted outside approved training is
available on ACCA’s website at
The work that may be undertaken is The above rules do not apply if the www.accaglobal.com. Alternatively,
basic bookkeeping which is defined student/affiliate: please contact ACCA Connect.
as:
• is a practising certificate holder
• the recording of basic accounting and member of one of the UK or
data up to and including the Irish Institutes of Chartered
preparation of accounting records Accountants, The Chartered
to trial balance stage Institute of Management
PRACTICAL EXPERIENCE soon as possible after registration as Do I have to work for an organisation
When can I gain my practical an ACCA student, as it will be easier that has been approved by ACCA?
experience? to recall this experience, and have it No. You do not need to obtain your
You can gain your practical experience verified by your current/previous practical experience for membership in
before, during or after completion of Supervisor. an organisation that has been
the examinations. There is no time approved by ACCA. However, if you
limit to gaining practical experience Does my experience have to be gained work in an ACCA Approved Training
and applying for ACCA membership. in a specific role or business sector? Practice, up to 12 months of your pre-
The 10 year time limit only applies to No. You may use any experience membership training can count
completing the examinations. gained in any accounting or towards the practical training
accounting-related role, provided that requirement for an ACCA practising
Can I use experience gained before I it contributes to the achievement of certificate, which is valid in any
registered as an ACCA student the minimum competence country, or an ACCA practising
towards the practical experience requirements. The experience may be certificate and audit qualification
requirements for membership? gained in any business sector or which is valid in the UK (including
Yes, provided that the experience is combination of sectors (e.g. public Jersey, Guernsey and the Isle of Man),
supervised, relevant and can be practice, industry and commerce or Republic of Ireland, Cyprus and
verified. You should record your the public sector). Zimbabwe. Similarly, if you work in
previous experience in the STR as the corporate or public sectors, and
your employer has been granted count towards the practical experience listed so that your Supervisor is able to
Approved, Gold Approved or Platinum requirements for membership on a assess your competence against the
Approved accreditation status, up to pro-rata basis. Therefore, wherever set standards. Wherever possible, you
12 months of your pre-membership possible, it is advisable to obtain full- should avoid using jargon and
training can count towards the time work experience1 that is relevant, abbreviations that are not explained.
practical training requirement for an supervised and meets the Membership
ACCA practising certificate. Competences. If I undertake certain tasks on a
regular basis, over a long period of
1
As a guideline, ACCA considers full-
What if I work in a specialist area? time, do I still need to describe them
time work experience to be 35
ACCA will accept experience gained in in every STR1 Record or can I just
hours per week. 1,540 hours of
a number of specialist areas (e.g. refer back to earlier STR1 Records?
part-time work equates to one year
corporate recovery, corporate finance, Each STR1 Record should stand alone
of full-time work experience.
banking, internal audit, forensic as a summary of all the key aspects of
accounting), provided that you can What if I am self-employed? work undertaken in the period. You
demonstrate that you have satisfied In order for work experience to count should not refer back to earlier STR1
the minimum competence towards the Professional Scheme Records. However, where such tasks
requirements for ACCA membership. practical experience requirements, it are performed regularly, you may
must be supervised and verified by a initially describe the task in detail, but
Can lecturing experience count? suitably qualified person (see the give a briefer, more general description
Yes, up to 12 months’ lecturing section on supervisory issues). While in later STR1 Records. You should try
experience can count towards the Professional Scheme students can to ensure that your records
practical experience requirements for provide basic book-keeping and certain demonstrate the progression in your
membership. The lecturing experience other services direct to the public, role, both in terms of your technical
must be at a level equivalent to Part 1 this cannot constitute ‘approved ability and management skills.
of ACCA’s professional examinations accountancy experience’ and therefore
and cover basic accounting, business may not count towards the practical Can my STR be completed
studies and finance-related subjects. experience requirements for the ACCA retrospectively?
qualification. However, basic book- Although experience gained prior to
Can I use experience gained in a keeping and other accountancy work registration can be entered in the STR
part-time or temporary position? undertaken under supervision (eg on a retrospectively, you are strongly
Yes, provided that the work sub-contract basis) may constitute advised to document your work
experience is of a sufficient breadth ‘approved accountancy experience’. experience on an ongoing basis and
and depth to contribute towards arrange for your STR to be reviewed
achieving the minimum competence COMPLETING THE STR regularly. This will enable your
requirements. You may find that How much detail do I need to put in Supervisor to consider your work
experience gained in a part-time or the STR? experience, plan for your future
temporary position does not allow you The description of your work development, and ensure that you
to achieve many elements of experience should be concise. meet the practical experience
competence and may not provide you However, it should still give a requirements for membership.
with sufficient opportunities for career sufficient explanation of the key skills
development. Also, work experience and activities associated with each
gained on a part-time basis can only element of competence that you have
Can I use experience that I obtained If your Supervisor is not a qualified Competences are brought up-to-date
when I was studying for another accountant, there may be another and reviewed when you leave an
professional accountancy individual within your organisation who employer or change departments.
qualification? holds a professional accountancy
Yes, provided that the experience is qualification. If this person has MEMBERSHIP AND POST-
supervised, relevant and can be sufficient knowledge of your work, MEMBERSHIP ISSUES
verified. Unfortunately, ACCA is unable then they can review and verify your I have passed my examinations.
to accept the training records of STR1 Records and STR2 Summary of Does that mean I am a member of
another professional accountancy body Competences instead. ACCA and can use the designatory
because they are not based upon the letters ‘ACCA’ after my name?
achievement of our Membership However, if there is no other qualified No. You may only refer to yourself as
Competences. Therefore you will need accountant within your organisation, a member of ACCA, and use the
to record your previous experience in ACCA will still accept STR forms that designatory letters ‘ACCA’ after your
the STR as soon as possible after have been verified by an unqualified name, when you have been admitted
registration as an ACCA student and Supervisor. to full ACCA membership.
have it verified by your previous
Supervisor. I work in an ACCA Approved Training When you have passed the
Practice. Who should be my examinations, you will be invited to
SUPERVISORY ISSUES Supervisor? transfer to ACCA membership or ACCA
I am the most senior member of Ideally, your Supervisor should be a affiliate status. If you have not yet
accounting staff in my organisation. suitably qualified accountant gained the necessary practical
Who should review my STR? nominated by the firm to act as your experience for membership, you
You should make arrangements for Principal. A qualified manager may should apply for ACCA affiliate status.
your organisation’s auditors or review and verify your STR forms. Affiliates are not members of ACCA
accountants to sign, or countersign, However, the STR1 Records and and they may not use the designatory
the STR1 Records and STR2 STR2 Summary of Competences must letters ‘ACCA’ after their name. Once
Summary of Competences. be countersigned by a Principal if your you have satisfied the practical
pre-membership work experience is to training requirements for membership,
My Supervisor has no professional contribute towards an ACCA practising you may then apply for full ACCA
accountancy qualification, but has certificate or an ACCA practising membership.
considerable experience in finance. certificate and audit qualification.
Can he/she verify my STR1 Records When I have been admitted to full
and STR2 Summary of Can my current Supervisor verify ACCA membership, can I offer my
Competences? experience gained at a previous services directly to the public?
Wherever possible, your Supervisor employer or in another department? As an ACCA member you may provide
should be a line manager or partner No. Your current Supervisor is only payroll, VAT and basic book-keeping
who is: responsible for verifying the experience services; record basic accounting data;
• a qualified Chartered Certified gained under his/her supervision and and prepare accounting records to trial
Accountant; or the elements of competence balance.
• a member of an accountancy or demonstrated in your current role.
auditing body recognised by law in You should ensure that your STR1
your country of employment. Records and STR2 Summary of
However, you are not permitted to How do I obtain an ACCA practising A practising certificate and audit
undertake work that falls within certificate? qualification is only available to
ACCA’s definition of public practice To obtain a globally portable practising members who, in addition to providing
unless you hold an appropriate certificate, individuals must meet general accountancy services, wish to
practising certificate. ACCA’s definition ACCA’s practical training requirements undertake audit work in the UK,
of public practice includes accepting which are focused on experience Republic of Ireland, Cyprus and
appointment as an auditor; signing or gained after admission to membership. Zimbabwe where ACCA has specific
producing any accounts, report or Post-membership experience must be legislative responsibilities to regulate
certificate or tax return, that a ‘third recorded in a Practising Certificate members providing audit services. The
party’ may place reliance on; or Training Record and verified by an practising certificate and audit
holding yourself out as being available appropriately qualified individual – the qualification may entitle members to
to undertake these activities. Principal. Up to 12 months’ pre- transfer the validity of their practising
membership experience can be certificate to other countries (subject
What types of ACCA practising counted towards the minimum three to any local authorisation requirements
certificate are there? years required for a practising also being met). The audit
ACCA issues two types of practising certificate and recorded in the Student qualification is not generally
certificate: the ACCA practising Training Record. transferable.
certificate and the ACCA practising
certificate and audit qualification. Training for a practising certificate Members with ACCA practising
must be gained in an organisation certificates in countries other than the
The ACCA practising certificate allows appropriately accredited by ACCA. UK, Republic of Ireland and Zimbabwe
you to perform any activity constituting Corporate and public sector may carry out audit or other reserved
public practice, apart from accepting organisations as well as public work where authorised under local
work as an auditor . 1
practice firms can now provide such legislation but ACCA will require proof
training. Public practice firms must be of authorisation.
The ACCA practising certificate and registered as Approved Training
audit qualification is only valid in the Practices and corporate or public Members in the UK and Republic of
UK (including Jersey, Guernsey and sector organisations should be Ireland must also sit and pass an
the Isle of Man), Republic of Ireland, accredited at Approved level or above. Orientation Course & Test.
Cyprus and Zimbabwe. This certificate
allows you to perform any activity Members who hold a licence to Further information about the practical
constituting public practice, including practise issued by a recognised local training requirements for ACCA’s
work reserved for Registered Auditors. body or authority may apply for a practising certificates is available on
waiver of the practical training ACCA’s website at
1
In counties other than the UK and requirements to obtain an ACCA www.accaglobal.com/members.
Republic of Ireland, members holding practising certificate. Where a waiver
an ACCA practising certificate may is granted, however, the ACCA What is the Orientation Course &
carry out audit work or other reserved practising certificate awarded will be Test?
work where authorised under local valid only in the country where the The Orientation Course & Test only
legislation but ACCA will require proof local licence allows the member to applies to members in the UK
of authorisation. practise. (including Jersey, Guernsey and the
Isle of Man) and Republic of Ireland
who wish to obtain an ACCA In addition to attending the relevant Are there any special requirements if
practising certificate or an ACCA sections of the course, you are I wish to become an Insolvency
practising certificate and audit required to undergo an assessment Practitioner?
qualification. procedure which includes a pre-course If you think that you will be moving
case study and a case study taken into insolvency work in the UK and
Once you have completed the
under examination conditions during Republic of Ireland, you will need to
practical training requirements for a
the course. Both case studies are be aware of the rules governing the
practising certificate, you may apply to
marked by qualified accountants and issue of insolvency licences. Applicants
undertake an Orientation Course &
reviewed by an external assessor. have to complete appropriate relevant
Test. The objective of the course is to
insolvency experience and pass the
confirm your ability to practise as a
In order to satisfactorily complete the examination of the Joint Insolvency
Chartered Certified Accountant in the
Orientation Course & Test, you must Examination Board. Insolvency
UK and Republic of Ireland. It also
score a minimum average mark of licences are not, as a general rule,
provides an assessment and
50%, with a minimum mark for each issued to members outside of the UK.
enhancement of your skills and
case study of 40%. Where the mark
aptitudes before the award of a
for either case study is below 40%, Further information about Insolvency
practising certificate. In particular, you
you automatically fail the Orientation licences is available on ACCA’s
are required to demonstrate that you
Course & Test regardless of the mark website at www.accaglobal.com.
are able to apply the technical and
for the other case study. Alternatively please refer to the
practical knowledge gained in your
contact list at the back of this booklet
professional work to practical
If you score an average mark between for advice.
problems.
40%–50%, you are invited to an oral
examination (usually a few weeks after
There are two types of Orientation
the course) with a Panel of Assessors.
Course & Test: Audit and Practice. If
you apply for an ACCA practising
If your average mark is below 40%,
certificate and audit qualification you
you fail the Orientation Course & Test
must pass an Audit Orientation Course
and are ineligible to re-sit the same
& Test. If you apply for an ACCA
Course & Test for 12 months.
practising certificate you must pass a
Practice Orientation Course & Test.
Further information about the
Orientation Course & Test is available
The Orientation Course & Tests are
on ACCA’s website at
held during the course of a week, but
www.accaglobal.com/members.html
you only attend for a maximum of 3
or from Members’ Affairs at ACCA (see
days. The courses include a variety of
the inside of the back cover for
modules, such as practice
contact details).
management, professional
assignments, and the professional
environment.
This section provides overviews of the KEY AREA 1 FINANCIAL accounting regulations and
performance criteria associated with INFORMATION guidelines
each element of competence and • Provide supporting information
examples of how the elements of UNIT A where appropriate
competence may be achieved. Prepare financial and other • Identify whether or not the accounts
statements and accounts for external show an adverse financial position
The full set of Membership purposes
Competences (including Unit Examples:
Overviews and detailed Performance ELEMENT 1 K • Prepare the financial statements
Criteria) is available on ACCA’s Appraise information for the and accounts
website at www.accaglobal.com. preparation of financial and other • Prepare supporting schedules/notes
Hard copies are also available on statements and accounts to the accounts
request. • Prepare an up-to-date statement of
To gain competence in this area, you affairs
To satisfy ACCA’s minimum should: • Prepare a prospectus for a public
competence requirements for • Collect information for the listing
membership, students must achieve at preparation of accounts, ensuring • Prepare a cover statement for a
least 16 elements of competence, that it is complete and accurate bank report
including: • Ensure any estimates are
reasonable UNIT B
• at least 12 Technical elements of • Investigate any unusual trends or Prepare financial information for
competence, including a minimum variances, giving explanations management
of 6 Key Technical elements of where appropriate
competence which must be taken ELEMENT 3 K
from at least 2 Key Areas Examples: Appraise financial information for the
• all 4 Mandatory Management • Maintain sales ledger, purchase preparation of management
elements of competence. ledger, cash book and payroll information
• Prepare bank and other
Throughout this overview, Key reconciliations To gain competence in this area, you
Technical elements of competence • Prepare the Trial Balance should:
have been marked K and Mandatory • Identify the assets and liabilities of • Collect information for the
Management elements of competence an organisation to form the basis of preparation of accounts to meet
have been marked M. a statement of affairs management requirements
• Investigate areas where there is
ELEMENT 2 K doubt as to the completeness,
Prepare and present financial and accuracy and validity of information
other statements and accounts • Review variations between actual
and anticipated major ratios, giving
To gain competence in this area, you explanations where appropriate
should:
• Prepare statements and accounts in Examples:
an appropriate format and in • Prepare a schedule of fixed assets
accordance with relevant • Analyse stock levels
To gain competence in this area, you products and services economic environment in which it
should: • Calculate and analyse differences operates
• Identify both short term and long between estimated and actual costs • Identify the funding required for
term costs of products and services business activities and relevant
• Identify and contact potential Examples: sources of funding
suppliers • Prepare an illustration of how • Design spending plans/cash flow
• Maintain an awareness of market actual costs compare to estimated forecasts
conditions as they affect supply costs
• Prepare a report to management Examples:
Examples: which explains any major cost • Prepare spending proposals for the
• Prepare costings of new raw variances department’s activities
materials or service contracts • Prepare cash flow forecasts
• Investigate alternative suppliers of ELEMENT 16
goods and services Make recommendations to reduce ELEMENT 18 K
costs and enhance value Agree budgets for activities
ELEMENT 14
Identify the potential profitability of To gain competence in this area, you To gain competence in this area, you
products and services should: should:
• Follow up evaluations on the cost • Negotiate budgets and resolve any
To gain competence in this area, you of products and services and their outstanding issues
should: value to the organisation • Communicate agreed budgets to
• Calculate potential revenue from • Give advice to improve profitability those who are responsible for
products and services and estimate administering or controlling funds
future profitability Examples:
• Consider if the profitability of • Make recommendations to Examples:
products and services meets the discontinue an unprofitable product • Attend meetings to discuss and
organisation’s objectives and line agree budgets
strategies • Produce a report to management/ • Amend budgets to reflect the
the client on potential cost outcome of negotiations
Examples: reductions
• Prepare predictions of profit ELEMENT 19 K
margins UNIT C Monitor and report on budgets
• Prepare information for price setting Control expenditure and monitor
policies budgets To gain competence in this area, you
should:
ELEMENT 15 ELEMENT 17 K • Analyse variations between actual
Calculate the actual costs of products Prepare spending proposals and and budgeted figures
and services profiles • Report to management/the client on
the variations identified, giving
To gain competence in this area, you To gain competence in this area, you adequate explanation and
should: should: interpretation of the data
• Identify the actual costs of • Understand the business objectives
production and delivery for of the organisation and the
ELEMENT 21 Examples:
Negotiate with the tax authorities • Inform the client/management of
their tax liabilities and explain any
To gain competence in this area, you issues arising
should: • Provide reminders of due dates for
• Liase with the tax authorities on submission of tax returns/payment
routine or specific tax enquiries of tax liabilities
• Negotiate with the tax authorities
on behalf of the client/management
• Correspond in writing or conduct
face to face negotiations with both
the client/management and the tax
authorities
• Ensure that audit files adequately KEY AREA 5 • Monitor the completion of the
document the reasons for any INTERNAL REVIEW AND review programme and amend it
qualification and any relevant CONSULTANCY where necessary
discussions before the audit report • Ensure that any organisational and
is signed UNIT A other regulatory requirements are
Prepare for and control an internal met
Examples: review • Resolve any problems as they arise
• Prepare an appropriately worded through discussion with the client/
audit report ELEMENT 32 K management
• Prepare a working paper to discuss Determine the scope, purpose and
the issues contributing to any objectives of an internal review Examples:
qualification, and the client’s • Complete the review programme
responses To gain competence in this area, you • Discuss major issues as they arise
should: with the client/management
• Determine the scope and objectives
of the review and the specific areas UNIT B
to be reviewed Deliver the objectives of an internal
• Establish criteria against which the review
evidence will be judged
• Collect any relevant background ELEMENT 34
documentation Obtain evidence for analysis against
• Design the review programmes and the objectives of an internal review
planning documentation
To gain competence in this area, you
Examples: should:
• Collect and document information • Collect evidence to meet the
on the business environment objectives of the review
• Produce planning documentation • Investigate any areas of
and audit programmes inconsistency or concern and
• Establish the objectives of a due document all significant findings
diligence assignment and plan the • Corroborate management
work accordingly representations
ELEMENT 33 Examples:
Co-ordinate the delivery of evidence • Carry out interviews with client staff
for an internal review • Prepare documentation from site
visits
To gain competence in this area, you • Obtain third party evidence e.g. by
should: performing a debtors’ circularisation
• Manage staff and resources to • Produce systems documentation
ensure that the review outcomes and working papers
are delivered
• Make recommendations for changes • Ensure that newly defined • Constantly promote quality in
to products and services standards are in line with products, services and processes
organisational values and aims • Monitor quality achievement in
Examples: products, services and processes
• Review sales and usage figures to Examples:
identify slow moving stock lines • Gather feedback from customers, to Examples:
and suggest possible improvements specify customer service standards • Establish and monitor the criteria
and policies for meeting customer deadlines
ELEMENT 49 • Carry out benchmarking techniques • Monitor the level of customer
Define and implement plans for the to ascertain and measure customer complaints and ensure that
introduction of changes to products satisfaction appropriate remedial action is taken
and services • Monitor adherence to industry
ELEMENT 51 standards
To gain competence in this area, you Implement and monitor customer
should: service standards and policies
• Reach agreement on how changes
will be implemented To gain competence in this area, you
• Plan and monitor the should:
implementation of the changes • Take the newly defined standards
identified and translate them into practical
• Amend plans as necessary action
• Ensure that colleagues and service
Examples: providers understand the new
• Design plans for the phasing out of standards
obsolete stock or the introduction of
new stock lines Examples:
• Perform a presentation at a staff
UNIT C meeting to communicate new
Monitor and maintain the quality of standards to staff
service to customers • Provide staff training as necessary
ELEMENT 50 ELEMENT 52 K
Specify customer service standards Promote continuous quality
and policies improvement in products, services
and processes
To gain competence in this area, you
should: To gain competence in this area, you
• Gather and analyse appropriate should:
data • Seek feedback on the quality of
• Communicate the benefits of service provided by the organisation
customer service standards to staff and compare to that provided b
and colleagues similar organisations and/or
industry standards
To gain competence in this area, you To gain competence in this area, you ELEMENT 61
should: should: Identify personnel requirements and
• Review the system and gain • Develop effective business networks role specifications
feedback from users at regular and maintain relationships with
intervals clients, statutory and professional To gain competence in this area, you
• Identify opportunities for bodies should:
improvements to the system • Ensure confidentiality of information • Identify recruitment needs in terms
• Produce timely reports on systems • Demonstrate and maintain of skills gaps and staff shortages
performance professional integrity • Consider resource constraints
• Make recommendations for • Refer matters outside your against the benefits of bringing in
improvements and take action to responsibility to senior colleagues new personnel
rectify problems, where authorised or external sources as appropriate • Produce clear and concise job and
to do so personnel specifications
Examples:
Examples: • Develop good working relationships Examples:
• Produce a systems evaluation with auditors, clients, banks, • Produce a job specification for a
• Report on systems performance debtors, creditors and other external sales ledger clerk
• Recommend improvements to the bodies • Review staffing allocations
appropriate people • Attend external business meetings
• Rectify any problems arising ELEMENT 62
ELEMENT 60 M Recruit and select teams and
Develop and maintain effective and individuals
ethical relationships with colleagues
To gain competence in this area, you
To gain competence in this area, you should:
should: • Use appropriate recruitment
• Respond to requests and offer techniques to select individuals
advice to colleagues as appropriate based upon agreed selection criteria
and when necessary • Ensure consistency with legal and
• Request assistance in a manner organisational requirements
sensitive to the needs and work • Ensure equality of opportunity and
load of colleagues record the selection process
• Make recommendations on the • Discuss your understanding of • Ensure that work methods and
recruitment and selection of changes with relevant people objectives are consistent with the
personnel organisation’s ethos and priorities,
Examples: comply with relevant legal
Examples: • Read relevant literature requirements and optimise the use
• Review applications received for a • Attend in-house or external of available resources
vacant post technical update sessions
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Any fees quoted are relevant to 2003 and are subject to change without written notification.
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Student
© ACCATraining Record
August 2003 PAGE 31
ACCA/STR/002
For further information please contact ACCA Connect, our dedicated global customer service centre
PAGE 32
The Association of Chartered Certified Accountants Student Training Record
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STR2 SUMMARY OF COMPETENCES
KEY AREA 3 Unit A Element 20 Compute the tax payable by the client/organisation K
Compute tax payable
Element 21 Negotiate with the tax authorities
TAXATION
Unit B Element 22 Advise on tax liabilities and payments
Develop plans for tax
liabilities Element 23 Assist clients/management with tax planning K
STATUTORY
AUDIT Unit B Element 27 Evaluate evidence collected for a statutory audit
Collect evidence and
evaluate risk for a statutory Element 28 Make judgements about the truth and fairness of an K
audit organisation’s financial statements
Element 29 Review the performance of a statutory audit
KEY AREA 5 Unit A Element 32 Determine the scope, purpose and objectives of an K
Prepare for and control an internal review
internal review Element 33 Co-ordinate the delivery of evidence for an internal
review
INTERNAL
REVIEW AND Unit B Element 34 Obtain evidence for analysis against the objectives of
CONSULTANCY Deliver the objectives of an an internal review
internal review Element 35 Make judgements against the objectives of an K
internal review
Element 36 Report on the findings and outcomes of an internal K
review
Supervisor’s signature Date Sheet number of the
STR1 Record that
evidences the achievement
of the element of competence
KEY AREA 6 Unit A Element 37 Assess the organisation’s working capital
Monitor and maintain the requirements
organisation’s working Element 38 Co-ordinate the provision of working capital
capital requirements
BUSINESS Unit B Element 47 Identify and evaluate new ideas for products and
GROWTH AND Contribute to developing services
DEVELOPMENT products and services Element 48 Contribute to the identification of changes to products
and services
Element 49 Define and implement plans for the introduction of
changes to products and services
KEY AREA 9 Unit A Element 59 Develop and maintain effective and ethical business M
Develop and maintain relationships
effective and ethical Element 60 Develop and maintain effective and ethical M
relationships relationships with colleagues
To satisfy ACCA’s minimum competence requirements for membership, students must achieve at least 16 elements of
competence, including:
- at least 12 Technical elements of competence, including a minimum of 6 Key Technical elements of competence which must be
taken from at least 2 Key Areas
- all 4 Mandatory Management elements of competence.
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