Professional Documents
Culture Documents
Please let me introduce you all types of human resources policies that include:
• Recruitment policy
• Employment category
• Sexual harassment policy
• Probation policy
• Equal employment opportunity policy
4. Employee relations
• Communication policy
• Problem resolution policy
• Personal appearance policy
• Conflicts of interest policy
• Email policy
• Internet use policy
• Cell phone policy
• Grievance policy
• Health and safety policy
• Smoking policy
• Visitor policy
• Corporate security policy
• Alcohol and drug policy
• Discipline policy
• Computer policy
http://www.scribd.com/doc/8543447/Project-On-hrm-on-bsnl-and-reliance-telecomm
PROJECT ON
HUMAN RESOURCE PLANNING
IN
BSNL ,RELIANCE INFOCOMM
Company profile:-
Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest
Telecommunications Company providing comprehensive range of telecom services in India:
Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT,
VoIP services, IN Services etc. Within a span of five years it has become one of the largest
public sector unit in India.
BSNL has installed Quality Telecom Network in the country and now focusing on improving it, expanding
the network, introducing new telecom services with ICT applications in villages and wining customer's
confidence. Today, it has about 47.3 million line basic telephone
capacity, 4 million WLL capacity, 20.1 Million GSM Capacity, more than 37382 fixed
exchanges, 18000 BTS, 287 Satellite Stations, 480196 Rkm of OFC Cable, 63730 Rkm of
Microwave Network connecting 602 Districts, 7330 cities/towns and 5.5 Lakhs villages.
BSNL is the only service provider, making focused efforts and planned initiatives to bridge the
Rural-Urban Digital Divide ICT sector. In fact there is no telecom operator in the country to
beat its reach with its wide network giving services in every nook & corner of country and
operates across India except Delhi & Mumbai. Whether it is inaccessible areas of Siachen
glacier and North-eastern region of the country. BSNL serves its customers with its wide
bouquet of telecom services.
BSNL is numero uno operator of India in all services in its license area. The company offers
vide ranging & most transparent tariff schemes designed to suite every customer.
BSNL cellular service, CellOne, has more than 17.8 million cellular customers, garnering 24
percent of all mobile users as its subscribers. That means that almost every fourth mobile user
in the country has a BSNL connection. In basic services, BSNL is miles ahead of its rivals, with
35.1 million Basic Phone subscribers i.e. 85 per cent share of the subscriber base and 92
percent share in revenue terms.
BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet Customers who
access Internet through various modes viz. Dial-up, Leased Line, DIAS, Account Less
Internet(CLI). BSNL has been adjudged as the NUMBER ONE ISP in the country.
BSNL has set up a world class multi-gigabit, multi-protocol convergent IP infrastructure that
provides convergent services like voice, data and video through the same Backbone and
Broadband Access Network. At present there are 0.6 million DataOne broadband
customers.
The company has vast experience in Planning, Installation, network integration and
Maintenance of Switching & Transmission Networks and also has a world class ISO 9000
certified Telecom Training Institute.
Scaling new heights of success, the present turnover of BSNL is more than Rs.351,820
million (US $ 8 billion) with net profit to the tune of Rs.99,390 million (US $ 2.26 billion)
for last financial year. The infrastructure asset on telephone alone is worth about Rs.630,000
million (US $ 14.37 billion).
BSNL plans to expand its customer base from present 47 millions lines to 125 million lines by December
2007 and infrastructure investment plan to the tune of Rs. 733 crores (US$ 16.67 million) in the next three
years.
The turnover, nationwide coverage, reach, comprehensive range of telecom services and the
desire to excel has made BSNL the No. 1 Telecom Company of India.
Company H R Policy:-
* Company lay out
* Selection &Recruitment
* Motivation.
* Training.
*Wage & Salary.
*Performance appraisal
COMPANY LAY OUT-
External sources
*Management consultant
*Advertisement
*Management institute
*Recomendentaion
*Deputation personnel
Selection process:-
*Job analysis
*Initial screening
*Application bank
*Test
*Interview
*Reference check
*Medical final and job offer
MOTIVATION:-
The job of a manager in the workplace is to get things done through employees. To do this
the manager should be able to motivate employees. But that's easier said than done!
Motivation practice and theory are difficult subjects, touching on several disciplines.
In spite of enormous research, basic as well as applied, the subject of motivation is not
clearly understood and more often than not poorly practiced. To understand motivation one
must understand human nature itself. And there lies the problem!
InB.S.N.Las we all know that it’s a government organization so they not give such
motivational package which an employee get in private organization .But without motivation
package no employee give their maximum to the organization .some motivational package
which B.S.N.L give there employee is:-
•
Free telephone facility
•
Promotion
•
Transfer
•
Time to time revision of pay scale
•
Central government facility
•
Quarter for leaving
•
Good working environment
Employee Training
Employee training is the planned effort of an organization to help employees learn the job
related behaviours and skills they will need to do their job properly. It is a set of planned
activities that the organization will have their employees complete in order to increase their job
knowledge and skills and to have them get accustomed to the attitudes and social atmosphere
of the company. It will help the employee to be familiar with the goals of the organization
and the
job requirements.
There are typical steps that go into a training program. These are outlined below.
A need is described as a "gap" between what is currently known and what will be needed now
and in the future. These gaps in knowledge could be between what an organization expects to
happen and what actually does, how employees are performing on the job and how the
organization desires them to perform, and existing skills and desired skill level.
In order to conduct an assessment there are some analyses that must be done.
* An organizational analyses determines the effectiveness of an organization, where training
is
needed and under what conditions the training will be conducted.
* A task analysis is used to provide data about a job or group of jobs, and the knowledge, skills,
attitudes and abilities that are needed to achieve optimum performance. This information can
come rom job descriptions, task analyses, employee questionnaires and interviews,
performance evaluation, and observation of the workplace.
* Finally - person analysis analyses how well an individual employee is doing their job and
determines which specific employees need training and what kind of training. The methods of
this kind of analysis include employee questionnaires and interviews, performance evaluation,
skill and knowledge testing and the observation of behaviour and results.
2) Implement Training Methods:
Now that the analysis has been done, the training method needs to be chosen. The two most
frequently used training methods include:
* Lecture: Lecture involves one-way communication, from instructor to learner - the learner
is
passive in the process.
* On-the-job-training: This method involves such methods as apprenticeship and mentoring,
where the employee is actively engaged in the type of work they will later be doing on their
own.
* Programmed instruction: This is a form of instruction that is pre-programmed and then
delivered methodologically to an individual. This form of instruction is self-paced - the employee
determines how fast they will learn and complete the steps and it is often completed more
quickly than group training. It can be delivered via a computer and can be costly to prepare.
* Simulations: This sort of training involves an employee being placed into a simulated situation
of what may occur in real on-the-job situations. Techniques include: Case studies where
trainees analyze a problem outlined in a report and offer solutions; role playing where simulated
roles are acted out; and behavioural modelling where trainees observe proper work behaviour
and then role play it.Part of the implementation of the training is making sure that the training is
actually teaching the employees the skills they will need - this is known as the Transfer of
Training. A more technical definition is: the extent to which the knowledge, skills or attitudes
learned in the training will be used or applied on the job. There are ways to increase the
probability of what employees are being trained will really relate to their actual job behaviour. To
do this, one can maximize the similarity between the training situation and the job situation,
provide a variety of examples when teaching skills and reward trained behaviours and ideas on
the job.
3) Training Evaluation:
Training evaluation is used to evaluate the reactions of the learners, measure the learning that
occurred, assess on-the-job behaviours, identify business results that are due to the training
and calculate if the investment in training has had any return in the gains of the company.
Business results can be measured in "hard" data and "soft" data. Hard data are measures of
productivity, quality, material costs, absenteeism and turnover and customer satisfaction. Soft
data is items such as job satisfaction, teamwork, and organizational commitment on the part of
the employees.
Performance appraisal
Performance appraisal:-
IN the BSNL performance appraisal doesn’t play a great role reason behind that it’s a
government organization but it’s a important part of organization. In BSNL every
employee has a service book which is written by his senior if employer not do his duty
well then his senior mark in his service record book which create problem for gating
promotion etc.
1.PERFORMANCE APPRAISAL: - BSNL limited follows different types of method to
evaluate his employee performance and accordingly they provide incentives and perk to them as well as
promotion and pay rise. ITI also get done its HR audit during period of 2002 to 2005 which included many
7.
8. 4. Well defined, fair and transparent career progression policies and practices
9.
Were in place;
10. 5. Well defined, fair and transparent transfer policies and practices were in
11. Place;
12. 6. An effective performance management system was in place;
14. 8. Clearly defined and effective conduct and disciplinary rules were in place;
have given emphasis on the need of regular staff training, staff norms and a heavy investment to upgrade
individuals. In this system, the superior officer discusses the self appraisal submitted by his/her
22. Different wage rate for executive and non executive employee.
23. Employee s was retained to a great extent.
24. Annual incremental were fixed to 5%.
Prof. J Ramachandran
Shri A.K.Purwar
Reliance H.R.policy
Recruitment & Selection
Training
Performance appraisal
Motivation
Sucessful human resource planning should identifyour human resource needs.Once we know
these needs ,we willwant to do something about meeting them.Recuritment is the
discovering of
*Internal policies
*Union requirement
*Recruiting budgets
Internal sources
External sources
Internal sources
*Promotion
*Transfer
*Retired manager
* Recall from long leave
*Internal advertisement
External sources
*Management consultant
*Advertisement
*Management institute
*Recomendentaion
*Deputation personnel
Selection
Selection is defined as the process of differentiating between applicants in order to identify
(and
hire) those with a greater likelihood of success in a job.
Selection is basically picking an applicant from (a pool of applicants) who has the
appropriate
Job
Analysis
Applica
-tion
Blank
Initial
Screen
-ing
Tests
Inter-
View 1
Refe
PERFORMANCE APPRAISAL
In simple terms, performance appraisal may be understood as the assessment of an individual’s
performance in a systematic way, the performance being measured against such factors as job
knowledge, quality and quantity of output, initiative, leadership abilities, supervision, dependability, co-
operation, judgment, versatility, health and the alike. Assessment should not be condensed to past
performance alone. Potentials of the employee for future performance must also be assessed.
A formal definition of performance appraisal is:
It is the systematic evaluations of the individual with respect to his her performance on the
job
and his or her potential for development.
A more comprehensive definition is:
Performance appraisal is a formal, structured system of measuring and evaluating an employee’s job
related behaviours and outcomes to discover how and why the employee is presently performing on the
job and how the employee can perform more effectively in the future so that the employee, organization
and society all benefit.
The second definition includes employees’ behaviour as part of the assessment. Behavior can be active
or passive- do something or do nothing. Either way, behavior affects job results. The other terms used for
performance appraisal are: Performance rating, employee assessment, employee performance review,
personnel appraisal, performance evaluation, employee evaluation and (perhaps the oldest of the terms
used) merit rating. In a formal sense, employee assessment is an old as the concept of management, and
in an informal sense, it is probably as old as mankind. Nor performance appraisal is done in isolation.
Objectives of Performance Appraisal:
Data relating to performance assessment of employees are recorded, stored, and used for
2. To confirm the services of probationary employees upon their completing the probationary
period satisfactorily.
3. To assess the training and development needs of employees.
4. To decide upon a pay raise where (as in the unorganized sector) regular pay scales have
not been fixed.
5. To let the employees know where they stand insofar as their performance is concerned and to assist them
with constructive criticism and guidance for the purpose of their development.
6. To improve communication. Performance appraisal provides a format for dialogue between the superior
and the subordinate, and improves understanding of personal goals and concerns. This can also have the
effect of increasing the trust between the rater and the rate.
7. Finally, performance appraisal can be used to determine whether HR programmers such
as selection, training, and transfers have been effective or not.
8. Broadly, performance appraisal serves four objectives- I) development uses, ii) administrative
uses/decisions, iii) Organizational maintenance/objectives, and iv) documentation purposes.
MOTIVATION
Motivation play a great role in the development on an employee in RELIANCE compare to
BSNL .Reliance give both financial as well as non financial motivator to there employee .what
type of motivational tool given in reliance info comm.?
•
Annual salary revision.
•
Promotion
•
Job enrichment
•
Delegation & authority
•
Telephone facility
•
Bonus
•
Quarter
•
Reliance share etc
WAGE & SALARY
Reliance Infocomm CTC Policy Limits :
Components Limit (Rs. p.a.)
Office wear allowance All levels Rs.30000/-
Medical Rs.15000/- all levels
Fuel & Maintenance For all levels –
a. up to 1000 cc : Rs.111000/-
b. above 1000 cc : Rs.150000/-
Persons choosing the above will not be able to choose Conveyance Allowance
Food coupons Rs.15600/- for all levels
Gift vouchers Rs.5000/- for all levels
LTA 2 month’s Basic pay for all levels
HRA 50% of Basic pay Conveyance allowance Rs.9600/- for all levels – for persons
not choosing Fuel & Maintenance Children Education Allowance (CEA) / Children Hostel
Allowance (CHA)For all levels –
CEA Rs.24000/-
CHA Rs.7200/-
Superannuation Any amount upto 15% of Basic pay for all levels
-rence