Technical Guide

Plasma
(GPH11DU Chassis)
HD Models
Troubleshooting Handbook

Model : TH-42PZ80U
TH-46PZ80U
TH-50PZ80U
TH-42PZ85U
TH-46PZ85U
TH-50PZ85U
TH-42PZ800U
TH-46PZ800U
TH-50PZ800U
TH-46PZ850U
TH-50PZ850U

Panasonic Technology and Service Company

National Training
This page is purposely left blank.

2
 Table of Contents
Subject Page Subject Page
Connector’s Location (TH-42PX80U) 5
Power LED’s Response to Shutdown Operation 7 No Sound 35
LED blinks 1 time 8 Troubleshooting for Picture Problems 38
LED blinks 2 times 9-11 Diagnostic Method for Troubleshooting PDP 39
Television
LED blinks 3 times 12
Troubleshooting for Picture Trouble 40
LED blinks 4 times 13
Diagnosis for Picture Problem (All Over the Screen) 42
LED blinks 5 times (Quick Troubleshooting) 14
Diagnosis of Vertical Line Problem 43
LED blinks 5 times 15 - 18
Picture Trouble at Upper or Lower half 44
LED blinks 6 times 19
Picture Trouble at Right or Left half (50 Inch) 45
SU/SD Board Isolation Procedure 20
Picture Trouble at Right or Left half (42/37 Inch) 46
LED blinks 7 times 21
Picture Trouble in 50 Inch Models 47
LED blinks 8 times 23
Picture Trouble all Over the Screen 48
LED blinks 9 times 24
Examples of Symptoms and Remedies 50
LED blinks 10 times before pressing the power button 25 - 27
Self-check Procedure 56
LED blinks 10 times after pressing the power button 28 - 29
Reset 56
LED blinks 11 times 30
Driver Setup Adjustment 57
LED blinks 12 times 31
LED blinks 13 times 32
No Power / Dead 33 - 34

3
 Introduction
<Introduction>

1. Basic concept of how to determine the defective board

1) Verification of voltages
Normally, when there is a power problem, shutdown occurs immediately.
So, to resolve a power problem, voltage checks are necessary before shutdown.
2) Check if the power comes up after disconnecting the board under suspicion.
If power comes up (*) after disconnecting a board, the board is defective.
(*) “Power comes up” equals “no shutdown”.
2. Troubleshooting Video and Audio problems
3. Examples of video problems
4. Adjustment after PCB exchange
1) After exchanging the following boards, voltage adjustment is required.
P board, SC board, SS board => Please refer to the “Service Manual”.

4
Connector’s Location (TH-42PZ85U)

Figure 1

5
1. Troubleshooting Shutdown Problems

CAUTION: Some steps requires removal of connectors and

sometimes PC boards removal. Do not let the TV run for more
than 30 seconds while connectors or boards are disconnected.

6
Power LED’s Response to Shutdown Operation
<LED Blinking timing>

Number of blinks Contents Check point

Communication Error with
1 Microcomputer D, A

2 15V SOS D

3 3.3V SOS D

4 Power Supply SOS P

5 5V SOS D
SC Energy recovery SOS SC, D, P
6
SC floating voltage SOS SC, SU, SD, D, P
7
SS Energy recovery SOS SS, D, P
8
Panel Configuration SOS
9 D
Sub 5V SOS, Main 3.3V SOS, DTV9V
10 SOS, Tuner SOS A

11 Fan SOS PB, A

12 Sound SOS A
Communication Error with Peaks
13 Lite-2 A

7
 LED blinks 1 time
Warning: Disconnect AC Power prior to
Trouble Mode Defective Board making any disconnection or connection
Communication Error D, GS, A

TH-42PZ80/85/800U
TH-46PZ850U
TH-46PZ80/85/800U
TH-50PZ850U
TH-50PZ80/85/800U A board Connectors Location

Disconnect A52 on the A Disconnect A9 on the A

Board (See Figure 1). Plug Board. Plug in the TV
in the TV and turn it on and turn it on

No Yes
Is the power
LED still
blinking?

Replace the GS
board Unplug the TV and disconnect
connectors P6 and P7 on the P Board
(See Figure 1). Plug in the TV.

Figure 2
Is the TV turning on by
itself with the following
No conditions?
Yes
Power LED = Off
SC LED= On
Replace the D SS LED = ON Replace the A
board board

8
 LED blinks 2 times
Trouble Mode Defective Board (Possibility) 2 Blinks Condition can be caused by:
15V down SOS P, A, SC, SS Board (P > A, SC, SS) • Missing P15V
• A short of the P15V

P15V Distribution • Wrong diagnostic by the D board

Figure 3

9
 LED blinks 2 times
Trouble Mode Defective Board (Possibility) Warning: Disconnect AC Power prior to
making any disconnection or connection
15V down SOS P, A, D, SC, SS, PB Board (P > A, SC, SS, PB)

Unplug the TV and check the resistance between

pin 1 of connector P7 and ground (Chassis)

No Is there a Yes Unplug connectors P6, P7, P12, and P25 on the P
Plug in the TV and turn it on. Measure
short board. Measure the resistance between pin 1 of
the voltage at pin 1 of connector P7
circuit? connector P7 and ground (Chassis)

Is there No Is there a
Yes
No Yes
15V short
present? circuit?
Reconnect P12 and measure the
Replace Replace resistance between pin 1 of Replace
The P board The D board connector P7 and ground (Chassis) The P board

Reconnect P25 and measure the No Is there a

Yes
resistance between pin 1 of short
connector P7 and ground (Chassis) circuit?
Replace
The SS board
Disconnect SC20 on the SC board
No Is there a Yes
and measure the resistance between
short
pin 1 of connector P7 and ground
circuit?
(Chassis Go to the
Go to the
Next slide (A) Next slide (B)

10
 Continue from the Continue from the
previous slide (A) previous slide (B)

Reconnect P6 and measure the

resistance between pin 1 of No Is there a Yes
connector P7 and ground (Chassis short
circuit?

Replace Replace
The SC board The D board
No Is there a Yes
short
circuit?
Replace
The A board

Reconnect P7 and measure the

resistance between pin 1 of
connector P7 and ground (Chassis)

Yes Disconnect PB30 on the PB board

No Is there a
and measure the resistance between
short
pin 1 of connector P7 and ground
circuit?
(Chassis)

Replace
The D board
No Is there a Yes
short
circuit?
Replace Replace
The PB board The A board

11
 LED blinks 3 times
Trouble Mode Defective Board Warning: Disconnect AC Power prior to
making any disconnection or connection
3.3V down SOS D Board

Replace the D board

12
 LED blinks 4 times
Trouble Mode Defective Board Warning: Disconnect AC Power prior to
making any disconnection or connection
Power Supply SOS Primarily P board followed by D board

4 blinks condition can be caused by:

An abnormal increase in any of the voltages generated
by the power supply (Vsus, Vda, P15V, P5V, STB5V)

Turn the TV on.

Is pin
12 of CN P25
Yes No
on the P
P Board D Board
board high
before the TV
shuts down?

13
 LED blinks 5 times
Trouble Mode Defective Board Warning: Disconnect AC Power prior to making any
disconnection or connection
5V SOS P, D, Cs, SC, SD, SS, D board or Panel
5 blinks condition can be caused by:
• Missing P5V
• A short of the P5V
• A short of the Vda line (Note: missing
Vda from the P board does not cause 5
blinks)
P5V and Vda Distribution • Wrong diagnostic by the D board

Figure 4

14
 LED blinks 5 times (Quick Troubleshooting)
Trouble Mode Defective Board Warning: Disconnect AC Power prior to making any
disconnection or connection
5V SOS P, D, Cs, SC, SS, D board or Panel

Disconnect the TV. Measure the resistance

between pin 1 of connector P12 on the P
board and ground (Chassis).

Yes Is there a No Proceed to more extensive troubleshooting

Panel short to
of the slides that follow.
ground?

Note: Even though it

does not happen often,
the 5 blinks shutdown
can also be caused by
one of the C boards

15
 LED blinks 5 times
Trouble Mode Defective Board Warning: Disconnect AC Power prior to making any
disconnection or connection
5V SOS P, C, SC, SS,SD, D board or Panel

Use a volt-meter and place the positive probe on pin 5 of connector P25 on the P board
while the negative probe is grounded. Plug in the TV and turn it on

Yes No
Is Disconnect the TV and measure the
Replace
there resistance between pin 5 of connector P25 on
the D board
5V? the P board and ground (Chassis).

Yes No
Disconnect P25 on the P board. Measure the Is there a
resistance between pin 5 of connector P25 on short to
the P board and ground (Chassis). ground?
Replace
Yes the P board
Is there a
No Reconnect P25 and disconnect SC20 on
Replace the SC board. Measure the resistance
short to
the P board between pin 5 of connector P25 on the P
ground? Yes No
board and ground (Chassis).
Is there a
short to
ground?
Reconnect SC20 and disconnect SS33 on the SS board.
Measure the resistance between pin 5 of connector P25 on Disconnect SC46 and reconnect
the P board and ground (Chassis). SC20 on the SC board. Measure
the resistance between pin 5 of
connector P25 on the P board and
ground Chassis).
Yes Yes
No Is there a No
Is there a
Replace Replace Replace
short to short to
the SS board the SC board the SD board
ground? ground?
Go to the
next slide (A)

16
 Continue from the
previous slide (A) LED blinks 5 times
Reconnect SS33 and disconnect D31, D32, and D33 on the
D board (To get to this connectors, remove the A Board
Block Assembly). Measure the resistance between pin 5 of
connector P25 on the P board and ground (Chassis).

Yes Is there a No
Replace
short to
the D board
ground?

TH-42PZ80/85U TH-46PZ80/85U
TH-50PZ80/85U
TH-46PZ800/850U
TH-50PZ800/850U

Reconnect D31 and D32 only. Measure the resistance

between pin 5 of connector P25 on the P board and
ground (Chassis). TH-42PZ85U

Figure 5

Yes Is there a No
short to Reconnect D33 and disconnect the Flex cables between
ground? the panel and the C2 board (CB9~CB15). Measure the
resistance between pin 5 of connector P25 on the P
board and ground (Chassis).

Disconnect the Flex cables between the panel and the C1

board (CB1~CB8). Measure the resistance between pin 5
of connector P25 on the P board and ground (Chassis).
No Is there a Yes Replace
short to
the C2 board
ground?
Yes Is there a
No
Replace Replace
short to Go to the
the C1 board the Panel
ground? next slide (B)

17
 Continue from the
LED blinks 5 times previous slide (B)

Reconnect D31 only. Measure the resistance between pin

5 of connector P25 on the P board and ground (Chassis).

Disconnect the Flex

cables between the
Reconnect D32 and D33 and disconnect C26 on the C2
panel and the C1 board Yes No
Is there a board. Also disconnect the Flex cables between the panel
(CB1~CB6). Measure
short to and the C2 board (CB7~CB11). Measure the resistance
the resistance between
ground? between pin 5 of connector P25 on the P board and
pin 5 of connector P25
ground (Chassis).
on the P board and
ground (Chassis).

Yes No Yes Is there a No

Is there a
short to
short to
ground?
ground?
Replace Replace Replace
the C1 board the Panel the C2 board

Reconnect C26 and the Flex-cables between the panel

and the C2 board. Disconnect the Flex cables between
the panel and the C3 board (CB12~CB15). Measure the
resistance between pin 5 of connector P25 on the P
board and ground (Chassis).

Yes Is there a
No
Replace Replace
short to
the C3 board the Panel
ground?

18
 LED blinks 6 times
Warning: Disconnect AC Power prior to making any
Trouble Mode Defective Board (Possibility) disconnection or connection
(*2) CAUTION: Before connecting P2/SC2 or
SC Energy Recovery SOS SC, P Board (SC >D> P ) P11/SS11, discharge is necessary to prevent
potential shock caused by VSUS.
Disconnect
connectors SC2, and SC20
from the SC board. Plug in
the TV and turn it on.

Yes Does the No

TV power
up and
stay on?
Connect SC2 (*2) and
Replace SC20. Plug in the TV
the SC board and turn it on.

Does the P
board output
Yes 15V at pin 1 of No
P7 and Vsus at
pin 1 of CN P2
before the TV
Clean and reseat the ribbon Replace
shuts down?
cables between the D and the C the P board
boards. Also reseat the cables
between the C boards. If
problem persists, replace the D
board

19
 SU/SD Board Isolation Procedure
Unlike previous models of Panasonic Plasma TVs, the 2008 models are designed not to turn-on if either of the SU and
SD boards is disconnected. Disconnecting either causes the unit to shutdown and the power LED to blink 7 times.
Procedure to isolate the SU/SD board
For SU board: Disconnect connectors SC41/SU41, SU11/SD11.

For SD board: Disconnect connectors SC42/SD42, SC46/SD46, and

SU11/SD11.

Isolating the SU/SD board does not require the removal of its mounting
screws.

Place a jumper between “VF Ground” (labeled H.V. DANGER) on the SU

board or SD board and coil L801 on the SC board, see figure 6 and 7.

The jumper can be connected to the floating ground screws on the SU

board, which are located above and below connector SU41, see figure 2.

Caution: Before turning the unit on, confirm that the jumper is not
connected to a chassis ground screw, as this will cause severe damage
to the unit. Confirm proper connection by measuring continuity
between floating ground and chassis ground. The resistance should be
in the kilo-ohms range.

Figure 7
Figure 6

20
 LED blinks 7 times
Trouble Mode Defective Board (possibility) Physically disconnect the SU board and the
SD board. (See instructions on previous
SC Floating voltage SOS SC, SU, SD, D, P board (SC,SU,SD>P) slide). Plug in the TV and turn it on.

Make sure connectors P2/SC2, SC20/D20 are

not loose and are seated properly.

Does the
With the SU board and the SD board
Reconnect the SD board only. No TV shut down Yes still disconnected, remove connectors
(See instructions on previous slide). and the power
SC2 and SC20 from the SC board.
Plug in the TV and turn it on. LED
Plug in the TV and turn it on.
blink 7 times?

Does the
No Yes
TV shut down
and the power Does the
LED No TV shut down Yes
blink 7 times? and the power
LED
Disconnect the SD board and blink 7 times?
Replace the SU
board. reconnect the SU board. (See
instructions on previous slide).
Plug in the TV and turn it on.
Note: The panel can Replace the SC board. Replace the D board.
possibly cause the SU
board to become
damaged

Does the
No TV shut down Yes
and the power
LED
blink 7 times?
Replace the SD board. Replace the SD, and SU
board.
Note: The panel can
possibly cause the SD Note: The panel can possibly
board to become damaged cause the SD and SU boards
to become damaged

21
 D16280 (D280) Location
Note: The location for this component may not be the same for all models
PANEL
N 2.7V SOS

To pin 66
IC9003

TH-42PZ85U

Figure 8

Anode

D16280
(D280)

Figure 10
Figure 9

22
 LED blinks 8 times
Warning: Disconnect AC Power prior to making any
Trouble Mode Defective Board (possibility)
disconnection or connection
SS Energy recovery SOS/Panel SS, D board (SS>,D)/PDP

Disconnect
connector SS33 from the
SS board. Plug in the TV
and turn it on

Yes Does the No

TV power
up and
stay on?

Disconnect the TV. Use a volt-meter and place the positive

probe on the anode of D280 on the SS board (See previous
slide for location), while the negative probe is grounded. Plug Replace
in the TV and turn it on the D board

Is there
Yes approx. 2.7V No
at the anode
of D280 on
the SS
board?
Replace Replace
the panel the SS board

23
 LED blinks 9 times
Trouble Mode Defective Board Warning: Disconnect AC Power prior to making any
disconnection or connection
Panel Status D Board

Replace the D board.

24
 The power LED blinks 10 times at plug-in
Trouble Mode Defective Board (Possibility) 10 blinks condition can be caused by:
• Missing/Shorted F_STB_15V
Dead/No power P, A, GS, K, GH
• Missing/Shorted SUB9V, SUB5V, and SUB3.3V
• Wrong diagnostic by the A board

Sub-Voltages Distribution Diagram A board Connectors Location

Figure 11 Figure 12

25
 The power LED blinks 10 times at plug-in
Trouble Mode Defective Board (Possibility) NOTE: When taking voltage reading, place your meter’s probe on the test point or pin
indicated before connecting the TV to the AC line. The voltage you intent to measure
Dead/No power P, A, GS, K, GH may only appear for a brief moment.

Warning: Disconnect AC Power prior to making any

disconnection or connection Do the AC relays Yes
NO
click after the TV is plugged
Unplug the TV. Using a voltmeter, place the positive into the AC line?
probe at pin 6 of connector P7 while the negative probe is
grounded. Plug in the TV

Is there 3.2V
Unplug the TV and NO present for a couple of Yes
disconnect connector A1 on seconds when the TV is plugged
the A board. Plug in the TV into the AC
line?

Replace
The P board

NO Do the AC relays Yes

click after the TV is plugged
into the AC line?

Replace If cable between connectors K1

The A board and A1 is OK, Replace the K board. Go to the
Next slide

26
 The power LED blinks 10 times at plug-in
NOTE: When taking voltage reading, place your meter’s probe Continue from the
on the test point or pin indicated before connecting the TV to the previous slide
AC line. The voltage you intent to measure may only appear for
a brief moment.
Warning: Disconnect AC Power prior to making any
disconnection or connection

Is
Unplug the TV and disconnect Unplug the TV. Disconnect
connector P6 on the P board. Using a voltmeter,
No there 15V at Yes connectors A1, GS52, and
pin 7 of connector P6/A6 when
place the positive probe at pin 7 of connector P6 GH11 on the A board.
the TV is plugged into
while the negative probe is grounded. Plug in the TV Plug in the TV
the AC line?

Unplug the TV. Reconnect No Does the Yes

Is there 15V Yes power LED
No present when the TV
connector A1 only.
still blink
Plug in the TV
is plugged into the 10 times?
AC line?
Replace
The A board
Replace Replace No Yes
The P board The A board Does the
power LED
blink 10 times?

Unplug the TV.

Reconnect
connector A52 and
leave connector GH11
disconnected. Replace
Plug in the TV the K board.

Does the
No power LED
Yes
blink 10 times?
Replace the Replace the
GH board. GS board.

27
 LED blinks 10 times after pressing the power button
Trouble Mode Defective Board Warning: Disconnect AC Power prior to making any
disconnection or connection
SUB 5V SOS, Main 3.3V SOS (*2) CAUTION: Before connecting P2/SC2 or
P, A, SC,SS, GS, G Board P11/SS11, discharge is necessary to prevent
DTV 9V SOS, Tuner Power SOS
potential shock caused by VSUS.
(*3) VSUS about 180V (Accurate voltage is provided
Disconnect connectors SC2 and SC20 on the on the Panel Label)
Scan (SC) board. Plug in the TV and turn it on. (*4) Place a jumper across pin 8 and 10 of connector
P12. The unit will not enter the standby mode without
the jumper.

Unplug the TV and re-connect CN SC2(*2), and SC20

No Does the unit shut Yes on the SC board. Disconnect CN SS11(*2), SS33, and
down and the
SS34 (*4) on the SS board and CN P12 of the P board.
power LED blinks
Install the jumper from SS34 between pin 8 and 10 of
10 times?
CN P12. Plug in the TV and turn it on.

Replace
The SC board

Unplug the TV and re-connect CN SS11 (*2),

No Does the power Yes
SS33 and CN SS34 on the SS board and CN
LED stay on
P12 on the P board. Measure Vsus (*3) at pin
when the TV is
1 of CN P11 and Vda (Approx. 75V) at pin 1 of
turned on?
CN P12. Plug in the TV and turn it on. Replace
The SS board

No Are Yes
any of these
voltages
missing?
Replace Replace
The A board The P board

Note: CN = Connector
28
 LED blinks 11 times
Trouble Mode Defective Board (Possibility) Warning: Disconnect AC Power prior to making any
disconnection or connection
Fan SOS Fans, PB, A Board

Fan SOS Circuit

11 blinks condition happens:
1. If one of the fans opens or
increases resistance.
2. If the PB board becomes
defective triggering
shutdown.
3. If the CPU in the A board
gives a wrong diagnostic
triggering shutdown

Figure 13

29
 LED blinks 11 times
Trouble Mode Defective Board (Possibility) Warning: Disconnect AC Power prior to
making any disconnection or connection
Fan SOS Fans, PB, A Board Caution (*5) When a fans is disconnected,
place a jumper between pins 2 and 3 of the
connector that the fan was removed from.
Unplug the TV and disconnect the
fans, one at a time. (See caution
(*5)). Plug in the TV and turn it on.

Does the power

Unplug the TV and disconnect No LED stay on
Yes
connector PB30 on the PB board.
Plug in the TV and turn it on. when the TV is
turned on?

Replace
the Fan.

Does the TV
stay on for Yes
No more than 30
seconds
when the TV
is turned on?
Replace
Replace The PB board
The A board

30
 LED blinks 12 times
Trouble Mode Defective Board (Possibility) Warning: Disconnect AC Power prior to making any
disconnection or connection
Sound SOS Speakers, A Board

Unplug the TV and disconnect the

Left and Right speakers connectors.
Plug in the TV and turn it on

Does the power

Unplug the TV and disconnect No LED stay on
Yes
connectors P6 and P7 on the P
when the TV is
board. Plug in the TV
turned on?

Check the speakers and

the speaker’s wires.

Is the TV turning on by
No itself at plug in with: Yes
Power LED = Off.
LED on SS board = On.
LED on SC board = On
Replace
Check P15V (Pin 1 of P6) and The A board
follow 2 blinks instructions

31
 LED blinks 13 times
Trouble Mode Defective Board Warning: Disconnect AC Power prior to making any
disconnection or connection
Communication error with IC8001 A Board

TH-42PZ80/85/800U
TH-46PZ850U
TH-46PZ80/85/800U
TH-50PZ850U
TH-50PZ80/85/800U
A board Connectors Location

Disconnect A52 on the A Disconnect A9 on the A

Board (See Figure 1). Plug Board. Plug in the TV
in the TV and turn it on and turn it on

No Yes
Is the power
LED still
blinking?

Replace the GS
board Unplug the TV and disconnect
connectors P6 and P7 on the P Board
(See Figure 1). Plug in the TV.

Figure 14
Is the TV turning on by
itself with the following
No conditions?
Yes
Power LED = Off
SC LED= On
Replace the D SS LED = ON Replace the A
board board

32
 No Power/Dead Unit Warning: Disconnect AC
Trouble Mode Defective Board (Possibility) Power prior to making any
disconnection or connection
Dead/No power P, A, GS, K
NO Yes
Unplug the TV and place your Do the AC relays
volt-meter on pin 5 of click after the TV is plugged
connector P7. Plug in the TV. into the AC line?

Yes NO Unplug the TV and place your volt-meter

Is there 5V present
when the TV is plugged into on pin 11 of connector P25 or A25. Plug
the AC line? in the TV and press the power switch
Unplug the TV

Check connection
between P12 and Is there 3.2V Yes
Yes Is thereYes
continuity
SS12. Also check for
NO present when
between pins 8 and NO
missing jumper on the power
10 of connector button is
SS34 on the SS board.
P12 of the P pressed?
If jumper on connector Place your volt-meter on
board?
SS34 is present, pin 9 of connector A1.
replace the SS board. Press the power switch
Disconnect connector A7. Place your
volt-meter on pin 5 of connector P7.
Plug in the TV and turn it on.
Does
NO Yes
pin 9 of connector
A1 go from 4.5V to 0V while the
Yes power button on the TV is
NO pressed?
Is there 5V when the
TV is plugged in?

If wiring connections
Go to the Replace Replace Replace Replace
are ok, check
Next slide The P board The A board The A board The P board
the S & K boards.

33
 No Power/Dead Unit (Continue)
Continue from
Previous slide Unplug the TV and place your
volt-meter on pin 6 of
connector P7. Plug in the TV.

Is
Unplug the TV and
NO there 3.2Vor 2.7V at Yes
disconnect
pin 6 of connector P7 when the
connector A1. Plug in
TV is plugged into
the TV. Replace
the AC line?
The P board

NO Do the AC Yes
relays click after If the cable between connectors K1
the TV is plugged into and A1 is OK, Replace the K board.
the AC line?
If the cable between connectors GS09
TH-42PZ80/85U and A9 is OK, Replace the GS board.
TH-46PZ80/85U Reconnect A1 and
TH-50PZ80/85U
TH-42PZ800U
disconnect connector TH-42PZ800U
TH-46PZ800U A52. Plug in the TV. TH-46PZ800/850U
TH-50PZ800U TH-50PZ800/850U

Reconnect A1 and
TH-46PZ850U Do the AC
disconnect connector Yes
TH-50PZ850U
Replace TH-42PZ80/85U NO relays click after
A9. Plug in the TV. TH-46PZ80/85U
The A board TH-50PZ80/85U the TV is plugged into
the AC line?
Reconnect A52 and TH-42PZ800U
disconnect connector TH-46PZ800U TH-42PZ80/85U
TH-50PZ800U TH-46PZ80/85U
A51. Plug in the TV. TH-50PZ80/85U

Do the AC TH-46PZ850U
NO Yes Reconnect A9 and
relays click after TH-50PZ850U
disconnect connector
the TV is plugged into
A51. Plug in the TV.
the AC line?
If the cable between connectors GS52
Replace Replace and A52 is OK, Replace the GS board.
The A board The G board

34
 No Sound
Warning: Disconnect AC Power prior to making any
disconnection or connection

No Is there 15V at Yes

pin 1 of CN A6
on the A
board?

Check the cable

between connector
A7 on the A board
and P6 on the P
board.

Yes Is there a sound

No
waveform at pin 1
and 3 of CN A12
on the A board?

Check the speakers.

(Make sure A12 is Replace
properly seated). The A board

35
This page is purposely left blank.

36
Troubleshooting for Picture Problems

37
Diagnostic Method for Troubleshooting PDP Television
<Introduction>

1. There are two kinds of picture problem

1) Abnormal picture
2) No picture
2. Basic concept of determining the defective board
1) Which area is the symptom displayed on the screen?
A. Part of the screen
B. All over the screen
3. Adjustment after PCB exchange
1) After exchanging the following boards, voltage adjustment is required.
P board, SC board, SS board => Please refer to “Service Manual”.

38
 Troubleshooting for Picture Trouble
<How to determine the defective board>
Start
Some part of the screen
Where is Upper half *Note :Panel gas leakage
the symptom SU Board (or D, or SC)
displayed?
Upper or Lower half Lower half
(from front view) SD Board (or D, or SC)

Both area
SC Board (or D)
Because of a very small crack in the
panel, gas leakage will start.
Right half
In this picture, gas leakage started at
Left or Right half D Board (or C1, or Panel) the left top corner.
(from front view) Finally, gas leakage will lead to the
Left half symptom “No picture with buzz
D Board (or C2, or Panel) noise”.

39
 Diagnosis for Picture Problem (All Over the Screen)
<Symptom> <Model>
Abnormal Color, Vertical Line, Sync Error, Noise Picture All Models
<Sample Picture>

<Possible Cause>
D Board, SC Board, SU Board, SD Board

<Block Diagram>
e.g. TH-42PZ80U SC SU SS

<Back side view>

SD
IC1100 A IC9500 IC9900
MICRO
PICTURE
PROCESSOR PLASMA AI
OUTPUT
IC4510 Buffer IC Buffer IC

Peaks LVDS DATA

HDMI I/F Lite RECEIVER S.F. PROCESSOR Video DATA (R)
DRIVER
IC8001 LVDS Video DATA (L)
DISCHARGE Scan Control Pulse
CONTROL Sustain Control Pulse

40
 Diagnosis for Picture Problem (All Over the Screen)
<Diagnosis (2)> Sample of NG Waveform
Confirm the waveform at “TPSC1” of the SC board

<Result> <Result>
Correct Waveform
Waveform OK Waveform NG

Here
<Cause> <Cause>
D Board defect SC,SU,SD Board defect
Refer to “Diagnosis (3)”
TPSC1 on next page

SC SU SS

<Back side view>

IC9300 D SD
Video/Panel
Control IC9400

IC9500
PLASMA AI DISCHARGE
CONTROL
Buffer IC Buffer IC

DATA Scan Control Pulse

DRIVER Sustain Control Pulse

Video DATA (R) Video DATA (L)

Panel Drive Circuit

41
 Diagnosis for Picture Problem (All Over the Screen)
<Diagnosis (3)>
Confirm the waveform at “TPSC1” after removing the SU or SD Board from the SC Board

<Result>

Situation Condition Condition 2 Cause

Disconnect SU Board Bottom half of
Waveform OK? SU Board
(Connect SD) Picture OK?
Disconnect SD Board Upper half of
Waveform OK? SD Board
(Connect SU) Picture OK?
Disconnect the SU Screen should
Waveform OK? SC Board
and SD Boards be black

SC SU SS

Correct Waveform
TPSC1
<Back side view>
SD

Buffer IC Buffer IC

42
 Diagnosis of Vertical Line Problem
NG Area (Front view)

Panel case1 case2

Thin vertical line A number of blocks
case1 case2 or 1 block not lighting not lighting

PDP panel (Driver IC) NG D board (or C board) NG

( or D board, or C board )
IC IC IC IC
1 Line 1 Block 2 Blocks

Buffer IC Buffer
BufferIC PDP Panel Buffer PDP Panel
C2 C1 C1 D-board ( or C-board)

Driver IC Driver IC Driver IC Driver IC

FPC FPC
Drive
IC(2)
inside
C Board C Board

Buffer Buffer

or
D Board D board

43
 Picture Trouble at Upper or Lower half
<Symptom> <Actual Symptom>
No Picture, Picture noise, Full Horizontal line, etc. Symptom : Horizontal line (Lower side)
Result : SD board
<Models>
42 inch (HD Panel)

<NG Area>
(Front view)
Symptom : Horizontal line (Upper side)
1 SU Result : D board

SS SC
2 D
SD

C2 C1
Symptom : Horizontal line (Both area)
Result : SS board

<Defective board>
1 Trouble at Upper half : SU-board (SC or D) defect

2 Trouble at Lower half : SD-board (SC or D) defect

(*) Full Horizontal line at both area : SS-board (D) defect
44
 Picture Trouble at Right or Left half (50 Inch)
<Symptom> <Actual Symptom>
No Picture, Picture noise, etc. Symptom : Cyan noise (Right side)
Result : D board
<Models>
50inch (HD Panel)

<NG Area>
(Front view)

SS2
SU
SS 2 1 SC D
SD
SS3
C3 C2 C1

<Defective board>
1 Trouble at Right half : D-board defect
2 Trouble at Left half : D-board defect
45
 Picture Trouble at Right or Left half (42 Inch)
<Symptom> <Actual Symptom>
No Picture, Picture noise, Full Vertical line, etc. Symptom : Vertical line
Result : Panel

42 inch (HD Panel)

<NG Area>
(Front view)

SU
SS 2 1 SC
D
SD

C2 C1

<Defective board>
1 Trouble at Right half : D or C1 board (Panel) defect

2 Trouble at Left half : D or C2 board (Panel) defect

46
 Picture Trouble in 50 Inch Models
<Symptom>
No Picture, Picture noise, Half Vertical line, etc.
<Models>
50inch (HD Panel)

<NG Area>
(Front view)
<Defective board>
SS2 1 Trouble at Upper right :
C1 board or Panel defect
SU
2 Trouble at Upper middle :
SS 3 2 1 SC D C2 board or Panel defect
SD
3 Trouble at Upper left :
SS3 C3 board or Panel defect
C3 C2 C1

47
 Picture Trouble all Over the Screen
<Symptom> <Actual Symptom>
Picture noise, Full Vertical line, etc. Symptom : Vertical line (All over screen)
Result : D board
<Models>
42inch (HD Panel)

<NG Area (e.g. 42 inch Panel)>

(Front view)
Symptom : White balance NG
SU Result : D board

SS 1 SC
D
SD

C2 C1 Symptom : Abnormal Picture

Result : SC board

<Defective board>
1 Trouble at All area : D or SC board
(SU,SD) defect

48
Examples of Symptoms and Remedies

49
 Picture Problem (All over the screen)
<Symptom> Noise Picture

<Photo of Symptom>
Model : 42 inch Result : A Board Model : 42 inch Model : 42 inch
Result : D Board Result : D Board

Model : 42 inch Model : 42 inch Model : 42 inch

Result : A Board Result : SC Board Result : SC Board

Model : 42 inch Model : 42 inch Model : 42 inch

Result : SC Board Result : SC Board Result : SC Board

50
 Picture Problem (All over the screen)
<Symptom> Vertical Line

<Photo of Symptom>
Model : 42 inch Model : 42 inch Model : 42 inch Result : D Board
Result : D Board Result :D Board

Model : 42 inch Model : 42 inch Model : 42 inch

Result : D Board Result : D Board Result : D Board

Model : 42 inch Model : 42 inch Model : 42 inch

Result : SC Board Result : SD Board Result : SD Board

51
 Picture Problem (All over the screen)
<Symptom> Abnormal Color, White Balance NG

<Photo of Symptom>
Model : 42 inch Model : 42 inch Model : 42 inch
Result : D Board Result : D Board Result : D Board

Yellow Magenta Magenta

Model : 42 inch Model : 42inch Model : 42 inch

Result : D Board Result : D Board Result : D Board

Red Red Cyan

Model : 42 inch Model : 42 inch Model : 42 inch

Result : D Board Result : D Board Result : D Board

Green Blue Abnormal Color

52
 Picture Problem (All over the screen)
<Symptom> Sync Error

<Photo of Symptom>
Model : 42 inch Model : 42 inch Model : 42 inch
Result : D Board Result : D Board Result : D Board

Model : 42 inch Model : 42 inch Model : 42 inch

Result : D Board Result : D Board Result : D Board

Model : 42 inch Model : 42 inch

Result : D Board Result : D Board

53
 Picture Problem (Right half or Left half)
<Symptom> Vertical Line

<Photo of Symptom>
Model : 50 inch Model : 42 inch Model : 42 inch
Result : D Board Result : D Board Result : D Board

Model : 42 inch Model : 42 inch Model : 42 inch

Result : D Board Result : D Board Result : D Board

Model : 42 inch Model : 42 inch

Result : D Board Result : D Board

54
 Picture Problem (Upper or Bottom)
<Symptom> Vertical Line

<Photo of Symptom>
Model : 42 inch Model : 42 inch Model : 42 inch Result : D Board
Result : D Board Result : D Board

Model : 42 inch Model : 42 inch Model : 42 inch

Result : SU Board Result : D Board Result : SC Board

Model : 42 inch Model : 42 inch

Result : SS Board Result : SU Board

55
 Self-check Procedure
CHASSIS: GPH11D NOTE: This procedure does
All models not reset the TV

How to access the self-check Self-check Screen

screen to reset the unit.
Select a television channel, and while
pressing the [VOLUME ( - )] button on
the main unit, press the [OK] button on
the remote control for more than 3
seconds.

How to Exit the self-check

screen
Press and hold the Power button on
the TV for 5 seconds or disconnect the
AC cord from the wall outlet.

TV volume down & OK on remote only does a basic IC self check. It does NOT Reset the TV.
It does not clear channel programmed settings, picture settings, channel labels, LOCK mode settings, or password.
Using this method, it shows the unit firmware version (Peaks 1.050 and GenX 1.00) and it checks IC communications ONLY.
This is more useful to identify the firmware version without having to decode the info in the setup menu About/Version screen.

56
 Reset Procedure
CHASSIS: GPH11D
All models

To Reset the Unit, turn the TV on and while pressing the “VOLUME ( - )” button on
the main unit, press the “Menu” button on the remote control for more than 3 seconds.
The Self-Check menu appears on screen. Then, disconnect the AC cord from the wall
outlet.

Note: All customer programmed parameters will be erased.

57