Soft Skill Training E-Brochure 305

Dinesh V.
Divekar
Soft Skill & Behavioural Trainer
skills training,
imparting soft
types of costs
invisible costs
companies to
– visible and
invisible. By
incurs two
Statement
company
Mission
control
Every
I help
Benefits to your company of my soft skill training: -
• Employees in whatever capacity they work, commercial sense in them is most

important. My training programmes are aimed at bringing commercial sense among
your staff members.
• Though duration of training programmes is just for couple of days, these programmes
have been developed after years of research and are being improvised continually.
• Businesses of 21st century demand creation of knowledge repositories. By training
your staff, you will be able to expand knowledge base of your employees.
• It is the organisation culture that fosters, sustains or holds the growth of the company.
My training programmes are aimed at making organisation culture conducive to the
growth of your company.
A wide array of training programmes through which you can develop your employees: -
• Personality Development • Effective C onflict Management

• Time & Stress management • Assertion Skills
• Business Etiquettes and • Behaviour Management or
Communication Skills Interpersonal Skills
• Team Building • Team Leadership
• Superior Customer Service • Organisational Leadership
• Effective Managerial Skills • Mentoring
• Effective Supervisory Skills • Effective Selling Skills
• Effective Interviewing Skills • Training on Retail Management
Past and current clients belong the following industries: -
IT Companies, Hotels & Resorts, Facility Providers, Courier/Cargo, Security Services, Education
Institutions, Overseas Recruitment, Healthcare and Public Sector Units
Training Process: -
Pre-training Post-training evaluation

Execution of the
Questionnaire is sent after 1-3 months of
Training
15 days before training training
# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli
P.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, din2704@rediffmail.com
Dinesh V. Divekar
On the board of the following companies as external trainer: -
a) Parimala Consultants Pvt Ltd

b) Chinmaya Institute of Management Science
c) CORGOV
Training methodology: - during the sessions, training may happen but learning may not. To
avoid this contradiction, I take up role of a learning facilitator by making interative training
sessions, customising training programmes that meet client’s requirements. In addition to this, my
learning sessions include psychometric tests also. Psychometric tests give insight to the learners
on the development that they require.
Competitio Performance
Culture Change Management
n
Train to Develop External

Change Management
the Reputation
Employer Brand for
Policies &
Quality Procedures Customer Focus
Dinesh V. Divekar
Module-wise Details of the Training Programmes
Personality Development - 1 day
• What is Personality
• Determinants of Personality
• Know your Personality - Keirsey’s Temperament Sorter Test
• Positive Thinking
• How to Build Positive Self-esteem
• SWOT analysis
• How to handle Adversities
Time Management – 1 day
• Characteristics of Time
• Pareto Principle
• Have you done Job Analysis of your Job?
• What are Time Wasters?
• What is Procrastination?
• Time Management Tools
• Personal Goal Setting
• Delegation
• Theory of Time Management by Stephen R Covey
• Day-to-day Time Management Techniques
Stress Management – 1 day

In the
training
• What is Stress? Optimum Stress level
modules,
• Your Personality & Stress psychometri
• Symptoms of Stress c tests are
• Identifying likely Stressors conducted
• Five ways of Dealing with Stress
• Anger – combat with the enemy within
Communication Skills – 2 days
• What is Communication? The Process of Communication

• When Communication should happen? Formula of Communication
• Communication & Perception
• Barriers in Communication
• Questioning Skills
• Listening Skills
• Telephone Techniques
• Business Writing Skills
Dinesh V. Divekar
Interpersonal Skills – 1 day
• Assessing your Ability to Deal with People

• Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
• Your Interaction – making requests, refusing requests, giving advice, disagreeing,
interrupting, bridging etc
• The difficult Personality Types
Team Building – 2 days
• Self-perception Inventory of the Team Members

• Group Vs Teams Conducts
non-adventurous
• Attitude required to build Team
outbound training
• 12 C’s of the Team
on Team Building
• Types of Dysfunction in a Team also
• Five Dysfunctions of the Team
Leadership Techniques – 2 days
• What is Leadership?
• Leaders Vs Followers
• Managers Vs Leaders
• Test your Leadership Potential
• Your Personality – Conduit of Leadership
• Team Leadership
• Getting Organised
• Problem solving
• Leadership & Conflict Resolution
• Assertiveness and Leadership
• Creation of Intangible Assets
Supervisory/Managerial Skills – 1 day
• Fundamentals of Supervision
• Your Attitude and Productivity of your Staff
• How to Demonstrate Authority
• How to Delegate
• How to Coach
• How to Counsel
• How to deal with Special problems
Dinesh V. Divekar
Conflict Management – 1 day
• What is Conflict?
• Critical Features of Conflict Management
• Types of Conflict
• Conflict Resolution Techniques
• Conflict and Organisational Culture
Interviewing Skills – 1 day
• A brief about Recruitment Process

• Interview - its significance in the recruitment process
• Some Dos and Don’ts while conducting interview
• Some Standard Questions and their expected Answers
• What is Behavioural Interviewing? How is it different from
• Traditional interviewing?
• What is STAR Technique?
• Some competency based questions and their expected answers.
Personal Excellence (half day for each module)
• How to take and give feedback?

• How to conduct Performance Appraisal?
• Building Organisational Culture
• Emotional Awareness
• How to find Creative and Innovative Solutions
• How to be a Motivator
• Decision Making
Mentoring – 2 days
• What makes a good Mentor?

• What Mentors do?
• Manager Vs Mentor
• Adapting & Managing a Change
• Dimensions of Mentoring
• Mentoring Process
• Productive Confrontation
Dinesh V. Divekar
Anger Management – 1 day
• Anger – the enemy within, its ill-effects on the body

• Sources of the anger
• Anger management strategies
• Other techniques to manage the anger
Effective Selling Skills
• What is Sale? Primary skills of Salespersons

• Preparation of Sales Plan, Why people buy?
• Preparing for the Sales Interview, Grooming Skills
• Structuring the Sales Call
• Setting Agenda – Questioning Skills
• Setting Agenda – Listening Skills
• Identifying Needs – Buying Behaviour
• Presenting the Solution – FAB Exercises
• Effective Closures

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Dinesh V.

• Employees in whatever capacity they work, commercial sense in them is most

• Personality Development • Effective C onflict Management

Past and current clients belong the following industries: -

Pre-training Post-training evaluation

On the board of the following companies as external trainer: -

a) Parimala Consultants Pvt Ltd

Train to Develop External

Personality Development - 1 day

Time Management – 1 day

Stress Management – 1 day

Communication Skills – 2 days

• What is Communication? The Process of Communication

Interpersonal Skills – 1 day

• Assessing your Ability to Deal with People

Team Building – 2 days

• Self-perception Inventory of the Team Members

Leadership Techniques – 2 days

Supervisory/Managerial Skills – 1 day

Interviewing Skills – 1 day

• A brief about Recruitment Process

Personal Excellence (half day for each module)

• How to take and give feedback?

• What makes a good Mentor?

Anger Management – 1 day

• Anger – the enemy within, its ill-effects on the body

Effective Selling Skills

• What is Sale? Primary skills of Salespersons

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