Summer Training Project

On

TO STUDY THE INDUSTRIAL

RELATIONS IN
BHILAI STEEL PLANT
 OBJECTIVES
To study the Industrial Relation of BSP.
To study the factors which are affecting
Industrial Relation.
To study the worker’s satisfaction level
regarding facilities.
 Steel Authority of India Ltd.
Leading steel-making company in India
Ranked amongst the top ten public sector
companies in India
SAIL manufactures and sells a broad range
of steel products, including hot and cold
rolled sheets and coils, galvanized sheets,
electrical sheets, structural, railway
products, plates, bars and rods, stainless
steel and other alloy steels
 Steel Authority of India Ltd.
Integrated Steel Plants
Bhilai Steel Plant (BSP) in Chhattisgarh
Durgapur Steel Plant (DSP) in West Bengal
Rourkela Steel Plant (RSP) in Orissa
Bokaro Steel Plant (BSL) in Jharkhand
IISCO Steel Plant (ISP) in West Bengal

Special Steel Plants

• Alloy Steels Plants (ASP) in West Bengal
• Salem Steel Plant (SSP) in Tamil Nadu
• Visvesvaraya Iron and Steel Plant (VISL) in Karnataka
 Bhilai Steel Plant
A symbol of indo-soviet techno-economic collaboration, is
one of the first three integrated steel plants set up by
government of india to build up a sound base for the
industrial growth of the country
Seven - time winner of Prime Minister's Trophy for best
Integrated Steel Plant in the country
India's sole producer of rails and heavy steel plates and
major producer of structural
BSP is accredited with ISO 9001:2000 Quality
Management System Standard, all saleable products of
Bhilai Steel Plant come under the ISO umbrella
 CORPORATE SOCIAL RESPONSIBILTY OF BSP

The Plant took up the task of development work in its

periphery very seriously and with great zeal,
concentrating on developing rural infrastructure,
literacy programs and community health programs
 Creation of Model Steel Villages
 Providing Free Education & Treatment
 Bhilai Ispat Vikas Vidyalaya
 Ispat Kalyan Chikitsalaya
Sports & Culture
Recreation
Concept of Industrial Relations
 The field of industrial relations (also called labour
relations) looks at the relationship between management
and workers
 “Industry” refers to “any productive activity in which
an individual (or a group of individuals) is (are)
engaged”. By “relations” we mean “the relationships that
exist within the industry between the employer and his
workmen
industrial relation encompasses all such factors that
influence behavior of people at work. A few such
important factors are below
Concept of Industrial Relations
industrial relation encompasses all such factors that
influence behavior of people at work. A few such
important factors are below

Institution
Contents
Methods
Characters
 MODEL OF THE STUDY
Work
Environment

Housing
Facilities

Medical
Welfare Facilities
I. R.
Factors

Education
Facilities

Canteen
Facilities
INDUSTRIAL RELATIONS IN BSP
INDUSTRIAL RELATIONS DEPARTMENT
IR department play a crucial role in establishing and
maintaining industrial democracy. A number of factors-
social, Economic and political have influenced industrial
relation department

GRIEVANCE CELL
In their working lives, employees occasionally have cause to
be uncomfortable, disappointed or aggrieved either about
certain managerial decisions, practices or service conditions.
INDUSTRIAL RELATIONS IN BSP
FINAL SETTLEMENT SECTION (FSS)
An exclusive section named final settlement section has been
formed to ensure prompt settlement of dues in separation
cases
COUNSELING
“Counseling” is a human approach to human problem.
Counseling Section of Bhilai Steel plant has been rendering a
unique service in the filed of social mediator ship, de-
addiction, child guidance and training programs on
counseling skills
INDUSTRIAL RELATIONS IN BSP

TOWN SERVICES IN BHILAI STEEL PLANT

The ISO 14001 certified Bhilai Township is maintained and
managed by Town Services Department, which caters to
housing, maintenance; education, environmental, hygiene and
civic amenities need of the residents of township. Its main
objective is to serve employees to live a pleasurable and
peaceful family life. Its motto , “Service with Smile”
 Research
Methodology
Exploratory, Descriptive
Research Design
Data Source Primary data, Secondary data
Research Instrument Questionnaire
Sampling design Simple random design
Sample size 100
Sample location Bhilai Steel Plant
Sample element Employees of BSP
Data Analysis
And
Interpretation
 Q1. Do you think that proper work environment
increases production?
90
SR.N PERCEPTIO % 80

O N 70
60
1 YES 82 50

2 NO 10 40
30
3 CAN’T SAY 08 20
10
TOTAL 100 0
YES NO CAN’T
SAY

INTERPRETATION
The respondents are happy with the work
environment.
Q2. Does BSP provide pure drinking water
at your work place?
SR.N PERCEPTIO % 90
80

O N 70
60

1 YES 78 50
40

2 NO 14 30
20
10

3 CAN’T SAY 08 0
YES NO CAN’T

TOTAL 100
SAY

INTERPRETATION
There is need to provide this facility equally in
all places and some of them should be aware
about water quality at their work place.
Q3. Does BSP provide rest rooms with
sufficient lights and fans?
90
80
SR.NO PERCEPTION %
70
60 1 YES 78
50
40
30
2 NO 16
20
10 3 CAN’T SAY 06
0
YES NO CAN’T
SAY TOTAL 100

INTERPRETATION
management should look to provide equal
facility at all places
Q4. Are you satisfied with the housing
facility provided by BSP?
SR.NO PERCEPTION % 80
70
60
1 YES 24
50
40
2 NO 68
30
3 CAN’T SAY 08 20
10
TOTAL 100 0
YES NOCAN’T SAY

INTERPRETATION
24 % of the respondents are satisfied with the
house facility of the organization
Q5. Is there any discrimination in
quarter allotment?
70
SR.NO PERCEPTION %
60

50
1 YES 64
40

30 2 NO 26
20
3 CAN’T SAY 10
10

0
YES NO CAN’T TOTAL 100
SAY
INTERPRETATION
About 64% of the respondents find
discrimination in the system.Therefore, there is
need to eliminate the discrimination factors so
that the employees are highly satisfied.
Q6. Is there adequate supply of
electricity and water supply?
80
70
SR.NO PERCEPTION %
60
50
1 YES 70
40
30 2 NO 16
20
10 3 CAN’T SAY 14
0
YES NO CAN’T
SAY
TOTAL 100
INTERPRETATION
The organization is fully accountable for
the fulfillment of better welfare facilities to
the employees by means of providing water,
Q7. Do you rely on health services
provided by BSP hospital?
SR.NO PERCEPTION % 90
80
70
1 YES 80 60
50
2 NO 13 40
30
20
3 CAN’T SAY 07 10
0
TOTAL 100 YES NO CAN’T
SAY

INTERPRETATION
respondents are very positive in the favor of the
health services provided by BSP to the
employees
Q8. Whether good quality of medicine is
provided by BSP?
60 SR.NO PERCEPTION %
50

40 1 YES 41
30
2 NO 50
20

10
3 CAN’T SAY 09
0
YES NO CAN’T
SAY TOTAL 100

INTERPRETATION
About 41% respondents are satisfied with quality of the
medicines provided to them but 50% of the respondents are
not satisfied with the quality of the medicine
Q9. In BSP hospitals doctors are
available duty time? 60
SR.N PERCEPTI
% 50
O ON
40
1 YES 52
30
2 NO 40
20
3 CAN’T SAY 08
10
TOTAL 100 0
INTERPRETATION YES NO CAN’T
SAY
The increasing number of patients creates big
problem to other patients as well as to doctor.
The doctors are overcrowded by patients making
the availability of the doctors more difficult to the
Q10. Do you think Hindi and English
medium school is given equal imp?
SR.N PERCEPT
%
O ION 70

60
1 YES 24 50

2 NO 62 40

CAN’T 30
3 14
SAY 20

10

TOTAL 100 0
YES NO CAN’T

INTERPRETATION SAY

About 62% have opined that equal attention is not

given.And there is discrimination between the
English and Hindi medium schools. Only 24% of the
respondents agreed & 14% couldnot give their
Q11. Do you find education system of BSP
is satisfactory?
60
SR.NO PERCEPTION % 50

1 YES 36 40
30
2 NO 54 20
10
3 CAN’T SAY 10 0
YES NOCAN’T SAY
TOTAL 100
INTERPRETATION
the respondents are not satisfactory as 54% are
highly dissatisfied with quality and standard of
BSP schools
Q12.Is quality of education in BSP
schools better than private schools?
70
SR.N PERCEPTI
60 %
50 O ON
40 1 YES 36
30

20
2 NO 58
10
3 CAN’T SAY 06
0
YES NO CAN’T
SAY
TOTAL 100
INTERPRETATION
In BSP, parents can avail any of the facility
as per their choice and capacity. In this
regard, the replies of the respondents are
Q13.How often do you avail canteen
facilities?
70
SR.N PERCEPTI %
60

50
O ON
40 1 Regularly 12
30
2 Often 18
20

10
3 Rarely 66
0 4 Never 04
TOTAL 100
INTERPRETATION
Most of the respondents rarely use the canteen
facilities.
Q14.Is canteen services of BSP excellent?
SR.N PERCEPTIO
80
%
70 O N
60

50
1 YES 20
40
30
2 NO 72
20

10
3 CAN’T SAY 08
0
YES NO CAN’T TOTAL 100
SAY
INTERPRETATION
About 72% of the respondents have responded
that the canteen facilities are not to the
expectation of them
Q15. Are you satisfied with the quality of
food available in BSP canteens?
60
SR.NO PERCEPTION %
50
1 YES 38 40

2 NO 52 30

20
3 CAN’T SAY 10
10
TOTAL 100
0
YES NO CAN’T
SAY
INTERPRETATION
In this regard it is matter of rate concern
that the quality of tea or breakfast is also
poor and employees are dissatisfied
 Hypothesis Testing

Chi-Square Test-:

Null Hypothesis: Ho : Workers Perception of

Work Environment in BSP Is -ve
Alternat Hypothesis Ha : Workers
Perception of Work Environment in BSP Is
+ve
 Oi Ei Oi-Ei (Oi-Ei)2 (Oi-Ei)2 /
Ei
Yes 82 33.33 51.67 2669.788 80.10
9
No 10 33.33 -23.33 544.2889 16.33

Can't Say 08 33.33 -25.33 641.6089 19.25

Total 100 100 115.68

Degree of Freedom –
N–1
3–1=2
Table Value of d.f. 2 at 5% level of Significance is 5.991

Since the Calculated value of chi square is grater then the table
value, Null Hypothesis is Regected and Alternate Hypothesis is
accepted and We can say workers have a +ve perception of
Work Environment in BSP
 FINDINGS
 the Workers of BSP are Satisfied with the
work Environment of the Plant
The Workers are Not Satisfied with the
Housing Facility and conditions of Company
Quarters
Workers relay on medical Facility of BSP
Workers are not satisfied with education
facility , they would switch to Private Schools
for their wards is Possible
The Canteen of BSP is Lacking in
Providing the Workers with Quality food and
 RECOMMENDATIONS
To improve the welfare condition in BSP
adequate budget should be allotted.
House allotment system should be simplified
& more transparent.
Availability of medicines should be improved
Parents and children should be made aware
towards educations facility.
More emphasis should be given on cleanliness
of the canteen
 CONCLUSION
Bhilai Steel Plant is very serious in providing
all these facilities to each of the employee as
well as to the family members of the
employees by providing better infrastructure
facilities, education facilities, and medical
facilities etc equally to the all employees. To
same extent there may result some
discrimination on these issues or employee’s
perception can be different but the basic
principle or key element is to provide
excellent welfare facilities to the employees.