Hero Cycle Project

HERO-There is always a better way
Hero", the brand name symbolizing the steely ambition of the Munjal brothers, came into being
in the year 1956. From a modest manufacturer of bicycle components in the early 1940's to the
world's largest bicycle manufacturer today, the odyssey was fueled by one vision - to build long-
lasting relationships with everyone, including workers, dealers and vendors. This philosophy has
paid rich dividends through the years.
Hero, a name synonymous with two wheelers in India is today a multi-unit, multi-product,
geographically diversified Group of companies. Through fully integrated operations, the Munjals
roll their own steel, make critical components such as free wheels for their bicycles, and have the
foresight to simultaneously diversify into myriad ventures, like product designing, IT enabled
services, finance and insurance, just to name a few.
Like every success story, Hero's saga contains an element of spirit and enterprise; of
achievement through grit and determination, coupled with vision and meticulous planning.
Throughout its success trail, the Hero Group and its members have displayed unwavering
passion of setting higher standards for themselves and delivering simply the best to their
customers.
The Hero Group philosophy is: "To provide excellent transportation to the common man at
easily affordable prices and to provide total satisfaction in all its spheres of activity." Thus
apart from being customer-centric, the Hero Group also provides its employees with a fine
quality of life and its business associates with a total sense of belonging.
"Engineering Satisfaction" is the prime motive of the Hero Group and it has become a way of
life and a part of the work culture of the Group. This is what drives the Group to seek newer
vistas, adopt faster technology and create quality driven products to the utmost satisfaction of
customers, partners, dealers and vendors.
Today the Hero Group has a number of accolades and achievements to its credit … yet consumer
requirements and newer technologies provide fresh challenges every day, and at Hero the wheels
of progress continue to turn...
Vision
"We, at the Hero Group are continuously striving for synergy between technology, systems and
human resources to provide products and services that meet the quality, performance, and price
aspirations of the customers. While doing so, we maintain the highest standards of ethics and
societal responsibilities, constantly innovate products and processes, and develop teams that
keeps the momentum going to take the group to excellence in everything we do."
Mission
"It’s our mission to strive for synergy between technology, systems and human resources, to
produce products and services that meet the quality, performance and price aspirations of our
customers. While doing so, we maintain the highest standards of ethics and societal
responsibilities.
Values
Customer Focus: We believe in walking the extra mile in delivering quality to meet the
customers' expectations, both expressed and implied. We do this for both external and internal
customers.
Innovation and Agility: We continuously seek ways to improve our services and processes,
anticipating changes and responding proactively.
Individual Dignity and Team Work: We treat people with dignity, care for our colleagues,
collaborate without boundaries and contribute wherever we can.
Ethics and Integrity: We are fair in our dealings, respect the law of the land and follow the
highest level of intellectual, moral, financial and professional conduct.
Hero Group Companies
Hero Group ranks amongst the Top 10 Indian Business Houses comprising 18 companies,
with an estimated turnover of US$1.8 billion during the fiscal year 2003-2004.
HISTORY
Hero Cycles is a product of this philosophy. The philosophy that installs commitment, team work
and foresight. Hero’s colossal journey started before independence. The four Munjal brothers,
hailing from a small town called Kamalia, now in Pakistan, are the men who are behind the
mission. Brotherhood apart, what knit the men together was the wealth of will, integrity,
ambition & determination. In the year 1944, they decided to start a business of bicycle spare
parts in Amritsar. It is modest beginning and the next 3 years saw the business grow rapidly.
But the dark clouds of partition eclipsed their plans of the future. With renewed vigour and
optimism, the operational base was shifted to Ludhiana. By 1956, the brothers had began
manufacturing key components of bicycles and as a logical way forward, began to assemble the
entire cycle at their manufacturing plant in Ludhiana. In the early days, the plant had a capacity
for 25 cycles per day.
Over the next few years, the Bicycle Unit started growing in stature and size, attracting skilled
engineers, technocrats, administrators and entrepreneurs. From a modest beginning of mere 639
bicycles in the year 1956, Hero Cycles produced over 18500 cycles a day today, the highest in
global reckoning. With the 48% share of the Indian market, this volume has catapulted Hero in
the ‘Guinness Books of World Records’ in 1986 and edge over global players is being
maintained.
A tiny acorn has now become a mighty Oak. From cycle to two - wheelers were a natural step,
and the Hero Group came into being. The Hero Group, today, is a vast conglomerate of
companies, either in the form of collaborations, joint ventures or fully owned subsidiaries, with
more than Rs. 10000 Crore turnover annually. Hero Group, besides being the world’s largest
manufacturers of bicycles, motorcycles and chains to this date, has diversified into newer
segments like Information Technology, IT Enabled Services and Financial Services.
Hero-Group
The Hero Group has done business differently right from the inception and that is what has
helped us to achieve break-through in whatever product category we have ventured in. The
Group's low key, but focused, style of management has earned dealers, as also worldwide
recognition.
The growth of the Group through the years has been influenced by the number of factors:
The Hero Group through the Hero Cycles Division was the first to introduce the concept of just-
in-time inventory. The Group boasts of superb operational efficiencies. Every assembly line
worker operates two machines simultaneously to save time and improve productivity. The fact
that most of the machines are either developed or fabricated in-house, has resulted in low
inventory levels.
In Hero Cycles Limited, the just-in-time inventory principle has been working since the
beginning of production in the unit and is functional even till date. The vendors bring in the raw
material and by the end of the day the finished product is rolled out of the factory. This is the
Japanese style of production and in India; Hero i\s the first company to have mastered the art of
the just-in-time inventory principle.
Social Responsibilities
The company has fulfilled its social obligation, charged with their mission nationalistic fervor,
the Hero Group has always been actively involved in Social and
Medicare activities, such as providing medical facilities for the under privileged. Hospitals,
Heart Research Foundation and Mobile Medical Vans help to fulfill this objective. Hero also
runs schools and colleges, maintains parks and public facilities.
Global Gearing
Heroes moving the Globe

Today Hero Cycles is one of the handful companies in India which can boast of the global scale
of operations, not just in size or superior technology, but also its innovative marketing strategies.
True to its leadership stature, Hero has not only achieved a volume of production that can be
matched by no other cycle manufacturer in the world, but has also started exporting bicycles to
countries like US, Germany and Japan, which is a manifestation of Hero’s quality and marketing
capability.
Hero’s forays into the overseas markets pioneered the Indian export in bicycle segment as early
as 1963. While initial exports were restricted to the Africa and the Middle-East, today more than
50% bicycle exports meet the demands of sophisticated markets in Europe and America. Indeed,
to dare to explode from a small town of Ludhiana to world’s best and household name in 89
countries.
This Super Brand has still a long way to go but there is no hurdle too big and no accomplishment
permanent as this super brand thrives on the philosophy that Heroes in the market-place are the
ones, who forge strong relationship by being relevant, constant and persistent, ...the True Heroes
- in spirit and in form.
Hero Group - Marketing Strategy
A thorough understanding of the fast-changing consumer behaviour, new market segments and
product opportunities along with sensitivity to changing customer needs, form the core of Hero's
marketing-strategy.
At Hero we essentially have a completely customer-driven approach. A nation-wide dealer
network comprising of over 3,500 bicycle dealers, 350 dealers for mopeds and 225 franchise
holders for motorcycles, ensures convenient access to the Group's products across the country.
With a deep sense of belonging to the Hero fraternity, the Group's dealer network has catalysed
growth and acted as a strong bridge between the customers and the Group.
Conventionally, very few Indian bicycle manufacturers were interested in exports. However, the
Hero Group's foray into the overseas markets pioneered Indian exports in the bicycle segment as
early as 1963. It was a move prompted primarily by the need to be attuned to the global
marketplace.
While initial exports were restricted to Africa and the Middle East, today more than 50 percent
of the Group's bicycle exports meet the demands of sophisticated markets in Europe and
America. This is primarily because of appropriate product development and excellent quality that
Hero offers.
The Driving Force - Chairman
Dr.Brijmohan Lall Munjal, patriarch of the US$ 3.19 billion Hero Group was born in 1923, in
what is now Pakistan. After partition, the Munjal brothers started a small business of
manufacturing bicycle components in Ludhiana in North India in the face of the bottlenecks of
industrial infrastructure and investments. Dr Lall led a small time manufacturer of 60 cycles a
day to become a manufacturing giant, which churns out not only over 17,000 cycles per day but
is also diversified into various domains. Undoubtedly, Dr.Lall is a first generation business
entrepreneur of the 1950s'.
Dr.Lall has received various accolades and awards for his immense contribution to the Indian
industry. He was adjudged Businessman of the Year in 1994 by a leading business magazine -
Business India.
In 1995, Dr.Lall received the National Award for outstanding contribution to the
Development of Indian Small Scale Industry. (NSIC award - presented by the President of
India)
In 1999, the Business Baron recognized him as the "Most Admired CEO."
The PHD Chamber of Commerce and Industry presented him with the Distinguished
Entrepreneurship Award in 1997, in recognition of his outstanding exemplary
entrepreneurship.
The Government Of India honoured him with the prestigious " Padma Bhushan"in March
2005 for his contribution to Trade and Industry
Dr.Lall has made an unfailing commitment of his time, energy and resources to strive for the
upliftment of the communities and villages around the Group's manufacturing units. He has
encouraged the setting up of numerous medical, educational and infrastructure facilities.
Amongst his notable contributions to his adoptive city, Ludhiana, are the Ludhiana Stock
Exchange, the Ludhiana Aviation Club - of which he is still the president - and the Dayanand
Medical College and Hospital.
Global Gearing - Alliances

Over the years, Hero Group has strengthened its joint ventures, forged profitable relationships
with its partners and allied itself with some of the best players in the market. Technology
assimilation through wide sourcing has been and will continue to be an integral part of the
progression of the Hero Group.
Technology Related Partnerships/ Alliances and Joint Ventures
• Munjal Auto Industries Limited has a joint venture with the State-owned Gujarat
Industrial Investment Corporation, to cater to the needs of the overseas market.
• Hero Cycles CR Division was set up in consultation with MECON, Asia's largest
engineering consultants and in Technical Collaboration with Wean United, USA.
• Hero Cycles Cold Rolling Division has also entered into a technical collaboration with
Kawasaki Steel Corporation, Japan for the improvement of production yield,
elimination of defects, reduction of customer returns and enhancement of maintenance
operations against certain predetermined targets.
Global Gearing > Exports
HERO CYCLES
HERO HONDA MOTORS
HERO MOTORS
HERO CORPORATE SERVICE LIMITED
(Hero Mindmine, Munjal eSystems, NsurePlus)
HERO MANAGMENT SERVICE
LIMITED(HERO ITES)
MUNJAL SHOWA LIMITED
As early as in the 1960s' very few Indian bicycle manufacturers were interested in exports.
However, the Hero Group's foray into the overseas markets in 1963 pioneered Indian exports in
the bicycle segment. It was a move prompted essentially by the need to remain attuned to the
global-market.
While initial exports were restricted to Africa and the Middle East, today more than 50 percent
of the exports from Hero Cycles Limited meet the demands of sophisticated markets in Europe
and America. This is primarily because of appropriate product development and excellent quality
that Hero offers.
The Group has been continuously upgrading technology and has set up special units - like
Gujarat Cycles Limited (now Munjal Auto Industries Limited), to meet international quality
standards. Munjal Auto Industries Limited has state-of-the-art equipments imported from
Europe and Taiwan. The unit is designed to match international standards and is an Export
Oriented Unit (EOU). Its products are supplied to the International Markets of developed
countries like United Kingdom, Germany, France etc.
Voluntary Welfare Activities at Hero Cycles

Apart from statuary welfare measures there are certain voluntary welfare amenities and services
provided to the employees of the Hero Cycles such as-
Education Facilities
Education Facilities plays a vital role in motivating and enabling the working population for
changes necessary for accelerated progress and for their mental and physical development.
Improvement in the quality of the industrial work force demands accelerated economic
development for which education of the workers, their families and children is very essential. So
Hero Cycles have opened two schools to provide education to the children of their employees
and also as part of their social responsibility.
Medical Facilities
The management of Hero Cycles provides medical facilities for their workers and their families
even before the introduction of E.S.I scheme. Besides general medical treatment and health care,
separate arrangements for specialist treatment like T.B, cancer and mental disease have also been
made. The organization has also tied up with hospitals like D.M.C. and C.M.C, Apollo, Hero
Heart etc. to take care of the health of the employees.
Recreational facilities
Recreational activities have an important bearing on the individual personality. In Indian

organizations these facilities have been provided in more than one way, statutorily, voluntarily
and also by different social welfare agencies, it also helps in creating the healthy working
environment in industrial peace and progress. So, annual day is being celebrated every year in
the factory to enhance the motivation level of the workers.
Housing Facilities
Hero also provides housing facilities to their employees at executive level. The employees who
are provided accommodation are paid rent allowance at some of the places.
Consumer Co-operative Societies

The institution of co-operative stores, fair price shops have a definite role to play in providing
workers with essential item of the need. It protects the workers from vagaries of the market and
the middleman and from rising prices and adulteration of the food products. Hero fair price shop
is maintained by the organization for its workers.
Healthcare
Raman Munjal Memorial Hospital is a 100-bed hospital with a well-equipped laboratory, a fully
functional operation theatre, an outpatient department as well as a casualty section. A fully
equipped mobile clinic provides comprehensive health care to the rural masses in Dharuhera.
The medical centre on the factory premises of the Group Companies is open for the sub-urban
and rural communities of the surrounding areas. The medical centre is also equipped to provide
First Aid and ambulance facility for road accident victims.
Other efforts, under the auspices of Hero Cycles Limited include:
Eye Camps: With over 15,000 patients examined and about 1700 cataract operations performed
so far, these Eye Camps have also aided patients with free accommodation, food and medicines.
Family Planning Camps: Held since 1993 at the Civil Hospital, Rewari and Bawal, these camps
offer monetary incentives to the masses to adopt family planning measures.
Blood Donations Camps: These camps are being organized on a regular basis since 1992. 464
units have been donated to Indian Red Cross Society in the last camps.
ENT Check up Camps: Conducted by specialists from AIIMS, these camps have been
organized since November 1997
Heart Check-up Camps: Since July 1988, free camps are being organized in collaboration with
Escorts Heart Institute and Research Centre, where specialized diagnosis methods like
Echocardiography and ECG are used.
Rehabilitation Camps: Conducted with the assistance of the District Rehabilitation Centre, Red
Cross Society, Rewari, these camps help physically challenged villagers to rehabilitate and re-
employ themselves. Many patients have found a new lease of life on account of the physical aids
given to them.
Statutory Safety Provisions at Hero Cycles Limited

Fencing of Machinery
In Hero Cycles Limited the following, has been done properly-
• Every part of an electric generator, a motor or rotary converter
• Every part of transmission machinery
• Every dangerous part of any other machinery
Employment of young person’s on dangerous machines

No young person is allowed to work at machine to which unless he has been fully instructed as to
the dangers arising in connection with machine and the precautions to be observed and has
received sufficient training in work at the machine, or under adequate supervision by a person
who has a thorough knowledge and experience of the machine
Self-acting machines
No traversing part of a self acting machine in hero cycles and no material carried are allowed if
the space over which any person is liable to pass, whether in the course of his employment or
otherwise, be allowed to run on its outwards or inward traverse within form any fixed structure
which is not part of a machine.
Hoists and Lifts
In Hero Cycles every hoist and lift ifs of good mechanical construction, sound material and
adequate strength, properly maintained, and is thoroughly examined by a competent person at
least once in every six months, and a maintained containing the prescribed particulars of every
such examination.
Lifting Machine, Chains, Ropes and Lifting Tackles

In Hero Cycles Limited the following provisions is compiled within respect of every lifting
machine and every chain, ropes and lifting tackles for the purpose of raising or lowering person,
goods, material all parts including the working gear, whether fixed or moveable of every lifting
machine and every chain, rope or lifting tackles are in;
a) of good construction, sound material and adequate strength and free from defects
b) Properly maintained
Pressure Plant
a) At Hero Cycles any plant or machinery or any part thereof is operated at a pressure above
atmospheric pressure, effective measures are taken to ensure that the safe working pressure
of such plant or machinery is not exceeded.
b) The Sate Government Has made rules providing for the examination and testing of any plant
and machinery which are being followed by the Hero Cycles. The testing is done in every
six months.
Floors, Stairs and Activities at means of access
In Hero Cycles Limited all Floor, steps, stairs, passages and gangways are of sound construction
and properly maintained and where it is necessary safety, steps and stairs passages are properly
provided with substantial handrails.
Excessive weights
No person employed in factory is allowed to lift carry or move any load so heavy as to be likely
to cause him injury.
Protection of Eyes
In respect of any such manufacturing process carried on in factory effective screens or suitable
goggles, helmets are provided for the protection of persons employed.
Precautions against dangerous fumes, gases etc.
No person is required or allowed to enter any chamber, tank, vat, pit, pipe or other confined
space in factory in which any gas fume, vapors or dust is likely to be present to such an extent as
to involve risk to person being overcome thereby, unless it is provided with a manhole off
adequate size or other effective means.
Explosive or inflammable dust or gas etc.

In factory, any manufacturing process which produces dust, gas, fume or vapors of such
character and to such extent as to be likely to explode to ignition, all practicable measures are
taken to prevent any such explosion by-
a. Effective enclosure of the plant or machinery used in the process.
b. Removal or prevention of the accumulation if such dust, gas, fume or vapor.
c. Exclusion or effective enclosure of all possible sources of ignition.
Precautions in case of fire
Ion factory, all practicable measures are taken to prevent outbreak of fire and spread, both
internally and externally, and to provide and maintain, safe means of escape for all persons in the
event of a fire, and the necessary equipment and facilities for extinguishing fire.
Effective measures are taken to endure that all the workers are familiar with the means of
escape in case of fire and have been adequately trained in the routine to be followed in such
cases.
Maintenance of buildings
Proper maintenance of building done from time to time so that in any condition to lead to
conditions detrimental and welfare of the workers, dose not arises.
AN INTRODUCTION OF WELFARE MEASURES

DEFINITION:-
The oxford Dictionary defines labour welfare as effort to make life worth living for workers the
voluntary efforts of the employers to establish within the existing industrial system, working and
sometimes living and culture conditions of employees beyond what is required by law and
customs of the industry and conditions of the market.
Welfare works covers all the efforts which employers make for benefit of their employees over
and above the minimum standards of working conditions fixed by the factories Act and over and
above the provisions of social legislators providing against old age, unemployment and sickness.
4.1 WELFARE
Sections 42 to 50 of the act, which deal with the facilities for the welfare of the workman in a
factory, are as follows:
 Washing Facilities(Section 42)
In every factory:-
• Adequate and suitable facilities for washing shall be provided and maintained for the use
of the workers therein;
• Separate and adequately screened facilities shall be provide for the use male and female
workers;
• Such facilities shall be conveniently accessible and shall be kept clean.
 Facilities for storing and Drying clothes(Section 43)
The state Government may, in respect of ant factory or class or description of factories,
make rules requiring the provision therein of suitable places for keeping clothing not
worn during working hours and for the drying of wet clothing.
 Facilities for Sitting (Section 44)

In every factory suitable arrangements for sitting shall be provided and maintained for all
workers obliged to work in a standing position, in order that they may take advantage of
any opportunities for rest which may occur in a course of their week.
 First Aid Appliances (Section 45)

There shall in every factory b provided and maintained so as to be readily accessible
during all working hours First –Aid boxes or cupboards equipped with the prescribed
contents, and the number of such boxes or cupboards to be provided and maintained shall
not be less than one for every one hundred and fifty workers ordinarily employed at any
one time in a factory.
In every wherein more than five hundred workers are employed there shall be provided
and maintained an ambulance room of prescribed equipment and in the charge of such
medical and nursing staff as may be prescribed and those facilities shall always be
available during the working hours of the factory.
 Canteens(Section 46)
The State Government may make rules requiring that in any specified factory wherein
more than fifty workers are employed, a canteen or canteens shall be provided and
maintained by the occupier for the use of the workers.
 Shelters, Rest rooms and Lunch Room(Section 47)
In every factory wherein more than thirty women workers are employed, adequate and
suitable shelters, rest rooms and a suitable lunch room, with provision for drinking water,
where workers can eat meals brought by them, shall be provided and maintained for the
use of workers.
Provided that any canteen maintained in accordance with the provisions of section 46
shall be regarded as a part of the requirements of this sub section: provided further that
where a lunch room exist no workers shall eat any food in the work room.
 Crèches (Section 48)
In every factory wherein more than thirty women workers are employed there shall be
provided and maintained a suitable room for the use of children under the age of 6 years
of such women.
Such rooms shall be provide adequate accommodation shall be adequately lighted and
ventilated, shall be maintained in a clean and sanitary condition and shall be under the
charge of women trained in the care of children and infants.
 Welfare Officers(section 49)

In every factory wherein five hundred or more workers are ordinarily employed the
occupiers shall employ in the factory such number of welfare officers as may be
prescribed.
The State Govt. may prescribe the duties, qualifications and conditions of service of
officers employed.
 Power to make Rules for Welfare of Workers (Section 50)
Section 50 of employers to the State Government to make Rules;
1. Exempting, subject to compliance with such alternatives arrangements for the welfare of
workers as may be prescribed, any factory or class of description of factories from the
compliance with any of the provision of this chapter.
2. Requiring in any factory or class or description of factories that representatives of the
workers employed in the factory shall be associated with the management of the welfare
arrangements of the workers.
WELFARE MEASURES PROVIDED BY HERO CYCLES
The various welfare measures provided at Hero Cycles Ludhiana are specified below:
Washing Facility: The Company has provided proper wash rooms to the workers who are
working at different shift hours. There are 10 wash rooms for every 100 workers in the
company. They ensure to provide clean and hygiene working conditions in the company so
that workers can put their full effort in all areas.
Canteen Facility: Workers are provided with a separate canteen, where they have their lunch
and other refreshments. There are 1500 workers working in the company and in among the
two shifts there are nearly 700 employees so the area of canteen has to be big. Considering
this point the canteen provided to them is big in size with the sitting capacity of nearly 800
employees. Canteen prices are also cheap and completely affordable. Tea is provided at Rs
20 paisa to the workers and lunch plate worth Rs 8 which include 2 chappati’s, rice and 1
dal and 1 sabji.
Rest Rooms: Proper rest rooms are provided so that the workers can get rest during the break of
45 mins they get.
Doctor: Every organization with more than 500 employees need to appoint an MBBS doctor,
same is being done by hero cycles. They have a permanent MBBS Doctor so that if any
accident occurs immediate treatment could be provided.
Dispensary: A fully fledged dispensary with a team of 4 medical staff members is there in the
company and an ambulance is available around the clock.
Health &Safety officer: Health and safety officer acts as an adviser to management on the latest
legal obligations, ensuring the standard of safety is up to the latest regulatory standards.
The officer also imparts advice to others through training and discussion, as well as
creating company policies that deal with health and safety, such as evacuation procedures.
India's Most Admired Business Houses
Ranking Business house

1 Reliance
2 Wipro
3 Tata
4 Aditya Vikram Birla
5 Bajaj
6 Godrej
7 HERO
8 Ranbaxy
9 Bharti
10 Mahindra
• To study the safety facilities provided by the company.
• To study the welfare facilities provided to the workers in the
company.
• To suggest some safety measures to improve conditions of
working.
• To find various welfare facilities this can help to motivate workers
at work.
• To find the improvement areas to improve working conditions.
• To understand the needs for safety and welfare facilities in a
company
• Adriana Rebaza-Flores (Feb. 1987) stated that Occupational health is part of the
individual's health within the human groups of the society, and is known following whose
criteria as physical, mental and social welfare. It is also the result of the occupational
risks to which the worker is exposed. It is in the field of occupational health that the
theme of occupational safety finds its place. And occupational safety has as its objective
the prevention of workplace accidents, which are in turn conditioned by the occupational
risks that depend on human and physical causes: radiation, chemical contamination,
harmful work habits, unsafe work conditions, and so on.
• Solarski, Ralph (Oct 1999), stated that When plants run at peak capacity, there is less
downtime devoted to preventive maintenance and housekeeping. But poor housekeeping
creates a bad impression among employees and visitors. It can also lead to safety
problems and lost productivity. Even in fast-paced manufacturing environments,
however, there are measures you can take to maintain a clean, safe, productive
workplace.
• Jim Staller (July 13, 2005) states that Industrial safety is important for all employees on
a daily basis and working in an area without safety awareness may result in serious
bodily harm or possibly even death. Industrial safety is a key factor in running a company
and there are many aspects to consider when providing overall safety for your employees.
It must be ensured that employees have special equipment and procedures to ensure eye
safety, ear safety, head protection, fire prevention and respiratory protection. Here are
ways to ensure you (or your employees) are protected in each of these areas.
• Peter Dorman (June 2006), analyzed criteria for evaluating occupational safety policy
and reviewed the neoclassical argument and sets forth an alternative approach based on
(1) an allocation of full safety rights to labour enforced by a right to refuse hazardous
work, (2) a provision for compensation bargaining between workers and firms, and (3) a
supporting apparatus for research and training. Institutional elements of this approach
which exist in the United States and other countries are identified, and the model is
considered in light of cognitive dissonance, capital flight and other issues.
• Nemilou Despuez (May 2008), stated that some professions which involves building
construction, handling chemicals, and working in industrial companies are usally
considered accident prone jobs. However, there are ways to prevent fatal industrial
accidents and provide a safe workplace for employees. These are : Changing the
workplace and installing some devices, implementing safety practices in workplace,
adjusting the work schedule and task of employees, provide workers with personal
protective equipment.
• Binoy Joseph, Joseph Injodey Raju Varghes (Jan 2009), described that India's labour
force ranges from large numbers of illiterate workers to a sizeable pool of highly
educated and skilled professionals. Labour welfare activities in India originated in 1837.
They underwent notable changes during the ensuing years. This article is a description of
these changes and the additions which were included over this period. On the whole, it
paints a picture of the Indian Labour welfare scene. The 10 Five Year Plans have had a
tremendous impact. Further, the Indian Planning Commission has laid down measures to
enhance the welfare of workers in various areas such as child labour, bonded labour,
female labour and occupational safety and health.
• Tracey Lloyd (Feb 13, 2009), stated that there are simple steps employers can take in
order to ensure that the workplace is safe for employees. Taking these steps also ensures
that the legal duty of care that an employer has towards employees is met. Safety in the
workplace can be coordinated by the human resources department or a Workplace Health
and Safety committee, if one is in existence.
• Montaro Smith (Dec 2009), analyzed that electrical training is a concept where the
employee of the electrical department are trained about the usage, inspection and
utilization of the electrical equipments in the company. The electrical safety training also
ensures that under the conditions of emergency, proper and immediate steps are taken to
resolve the electrical systems. And also, safety of workers working in the office is
maintained. The electrical safety training helps the employees to know what kind of
clothes to wear near the machines, how to safeguard their body parts from accidents. It
also helps the employees to use the electrical equipments in a safe manner.
• Monthly Labour Review (Dec 2009), analyzed that safety interventions tend to focus on
the individual to the neglect of broader factors that may implicitly reward unsafe
behaviour. They indicate that safety practitioners should consider organizational
diagnosis to identify root causes of unsafe behaviour and accidents. . In this example, role
overload may call for an individual intervention, but the findings on group process call
for team-level interventions. In addition, negative perceptions of the safety climate
among some teams suggest that management can more strongly emphasize safety.
• Ben Wakeling (Jun 21, 2010 ), analyzed that Health and safety is a top priority for many
businesses. The law dictates that they should provide every employee with a safe working
environment, and if they are found to be negligent, they stand to suffer considerable
damage to their reputation and finances. Many companies therefore employ a health and
safety officer to oversee requirements and carry out important tasks. In 1970, the
Occupational Safety and Health Act were passed in the United States. That important
piece of legislation protects employees from being at risk of injury or accident in the
workplace by instructing companies to take action in reducing workplace hazards.
Research Methodology
Sampling plan:-
Details of sampling plan adopted for this study is as following:-

Sampling unit: Sampling units consist of workers who are working in HERO CYCLES,
Ludhiana.
Sampling techniques: For this purpose of selecting sampling for constituting sample judgment
and convenience sampling has been applied. Thus a combination of non-probability sampling
and probability sampling was used. Non-probabilistic judgment sampling was used to identify
sampling units and probability random sampling was used to select sampling units.
Sampling size: Sample size of 100 sampling units has been taken for the purpose of collecting
actual figures.
Data collection
To collect vital information for research study both primary and secondary sources have been
utilized.
Primary Sources: - Information from sampling units has been collected through primary
sources most by conducting personal interview and questionnaires.
Secondary Sources: - Secondary sources like internet, magazine and newspapers have been
used to collect information about the current welfare and safety scenario so as to get insight of it.
Research approach &research instrument

Research Approach: - Research approach towards this study is combination of survey research
and observational research. Survey research has been conducted through personal interview of
respondents in order to collect response. Observation was used to decide place and time for
conducting personal interviews.
Research Instrument: - While conducting personal interviews of respondents, structured
questionnaires has been used as research instrument.
Research tools and techniques

Statistical tools like average, percentages etc and marketing research tools like factor analysis
have been done.
Scope of study
The scope of study is confined to Ludhiana city. For the purpose of sampling, workers of
Ludhiana unit has been considered as universe of the study. Study has been carried out to study
the safety and welfare services at hero cycles, Ludhiana.
Statement of problem
To study “The welfare measures and safety norms provided at HERO CYCLES LTD,
Ludhiana” and suggesting ways to improve the same.
Organizations are obliged to provide employee with a safe and healthful environment. Health is a
general state of physical, mental and emotional well being. Safety is a protection of a person’s
health. The main purpose of health and safety policies is the safe interaction of people and the
work environment. Poor working conditions affect employee’s performance badly.
Employees may find it difficult to concentrate on work. It would be taxing for them to work for
longer hours. Accident and injuries may multiply causing enormous financial loss to the
company. Absence and turnover ratio may grow. A company with a poor safety record may find
it difficult to hire and retain skilled labor force. The overall quality of work may suffer. Many
deaths, injuries and illness occur because of safety violations, poor equipment design or gross
negligence.
Thus, this study titled “The welfare measure and safety norms provided at HERO CYCLES
LTD, Ludhiana” is based on workers responses regarding the safety and welfare facilities
provided to them and the facilities which they feel should be given.
SAFETY QUESTIONNAIRE
Q1. Are you aware of safety policy of your organization?
RESPONSE NO. OF RESPONDENTS % OF REPONDENTS

YES 82 82
NO 18 18
Interpretation
• Most of the employees and workers of the organisation says that they know about the
safety policy of Hero cycle i.e 82%
• 18% respondents responded that they are not aware of it.
Q2. Does the organization provide safety training regarding the handling of
machines/equipments related to dangerous operations?
Response No. of respondents % of respondents

Always 86 86%
Sometimes 10 10%
Never 4 4%
Interpretation
• 86% respondents said that company always provides training.
• Few respondents responded that company sometimes give training i.e. 10
• 4% respondents responded that they don’t get training
Q3. Does your organization provide you safety equipments for work on dangerous machines?
Response No. of respondents % of respondents

Always 93 93%
Sometimes 5 5%
Never 2 2%
Interpretation
• Most of the respondents responded that they get safety equipments every time i.e. 93%
• 5% responded that they sometimes get it sometimes not
• 25 said they never get safety equipments
Q4. To what level machines are properly maintained and fenced?
RESPONSE NO. OF RESPONDENTS % OF REPONDENTS

HIGHLY 78 78%
SATISFACTORY
SATISFACTORY 12 12%
NEUTRAL 5 5%
DISATISFACTORY 3 3%
HIGHLY 2 2%
DISSATISFACTORY
Interpretation
• 78% respondents said that they are highly satisfied with the fencing and maintenance of
machinery where 12% said it is satisfactory.
• 5 % said that it is neither satisfactory nor dissatisfactory.
Q 5: How frequently do accidents occur in your Company?
Very Frequently Frequently Sometimes Never
0% 20% 80% 0%
1
3-D Column 1
0.5 3-D Column 2
3-D Column 3
0
Interpretation
• Most of the respondents responded that accidents occur sometimes i.e 80% and 20% said
it occurs frequently.
• Where no when responded that it occurs very frequently or never
Q6: What are the common reasons for accidents?
According to the survey there are different reasons for accidents but most of the accidents
happen because of human negligence or mistake.
Q7: Does the company analyze the causes for accidents and take corrective measures to reduce
the no. of accidents in future?
Always Sometimes Never

70% 20% 10%
Interpretation
• 70% of respondents said company finds out the reasons of accidents

• Where 20% said that sometimes company do sometimes not
• 10% said they do not find the cause
Q8: Does the safety officer take corrective action in time whenever needed?

85% 10% 5%
Interpretation
85% of the respondents think that the actions taken by the welfare officer are satisfactory while
10% think that immediate actions are taken sometimes and 5% responded for the view never.
Q9: Does the organization provide safety provisions on the following:
Options YES NO
Protection of body 100% 1%
Protection against 100% 1%
dangerous fumes
To lift heavy 100% 5%

loads/weights.
Interpretation
99% of the workers are satisfied with safety of body provided by the organization while only 1%
does not agree to it.
Interpretation
99% of the workers are satisfied with safety of body provided while handling dangerous
operations by the organization while only 1% does not agree to it.
Interpretation
95% of the workers are satisfied with provision of lifts provided by the organization while only
1% does not agree to it.
WELFARE QUESTIONNAIRE
1. Are you aware of the welfare policy followed in the company?
Type of response No. of respondents Percentage
Yes 75 75%
No 25 25%
Awareness about Welfare Policy
Interpretation
About 75% of the respondents are aware about the welfare policy followed in the
company and 25% are not aware about it.
Q2. Is the company providing you best services related to the following?
• First aid facility
• Ambulance facility
• Dispensary
• Rest room
• Good working environment
First Aid Facility
Response Number of respondents Percentage
Highly agree 50 50%
Agree 30 30%
Neutral 10 10%
Disagree 7 7%
Highly disagree 3 3%
Interpretation
Maximum respondents are highly agreed with the first aid facility while some have
neutral opinion and few disagree to it.
Ambulance Facility
Highly agree 80 80%
Agree 10 10%
Neutral 5 5%
Disagree 4 4%
Interpretation
80% of the respondents highly agree to the ambulance facility provided at Hero
Cycles Ludhiana and very few have neutral opinion and negligible number of
respondents disagrees.
Dispensary
Highly agree 75 75%
Agree 10 10%
Neutral 7 7%
Disagree 5 5%
Interpretation
75% of the respondents highly agree to the service of dispensary provided by the
company and very few have different opinion.
Rest Room Facility
Highly agree 44 44%
Agree 22 22%
Neutral 11 11%
Disagree 17 17%
Interpretation
Though 40% of respondents highly agree to it but still the response is mixed
related to the facility of rest rooms in the company.
Good Working Environment

Highly agree 84 84%
Agree 10 10%
Neutral 3 3%
Disagree 2 2%
Interpretation
Maximum number of employees is very much satisfied with the kind of working
environment provided to them though a few disagrees.
3. To what extent you are being satisfied with the following?
• Washing facility
• Drinking water
• House keeping
• Storing facility (clothes, etc.)
• Canteen/Lunch rooms
Washing Facility

Excellent 60 60%
Good 20 20%
Average 10 10%
Below average 8 8%
Poor 2 2%
Interpretation
60% of the respondents are very much satisfied with the washing facility provided to
them while others have mixed response.
Drinking water

Excellent 55 55%
Good 25 25%
Average 7 7%
Below average 7 7%
Poor 6 6%
Interpretation
55% of the respondents think that drinking water facility is excellent while 25% think
that it’s good and 6% think that it’s not good.
House Keeping

74 74%
Excellent
Good 20 20%
Average 3 3%
Below average 2 2%
Poor 1 1%
Interpretation
75% of respondents are satisfied with housekeeping while 20%think that it’s good while
remaining have average and below average response.
Storing Facility
Excellent 70 70%
Good 15 15%
Average 7 7%
Below average 6 6%
Poor 2 2%
Interpretation
70% of respondents are satisfied with storing facility provided to them while
remaining has shown mixed response towards it.
Canteen/Lunch Rooms
Excellent 65 65%
Good 10 10%
Average 10 10%
Below average 8 8%
Poor 7 7%
Interpretation
Respondents who believe that canteen facility is excellent are 65% among all and
remaining has shown mixed responses towards it.
4. To what extent you are being satisfied with the following canteen facilities?
• Quality of food
• Prices of food
• Cleanliness
• Sitting arrangement
Quality of food
Excellent 55 55%
Good 25 25%
Average 10 10%
Below average 7 7%
Poor 3 3%
Interpretation
Maximum respondents are highly satisfied with the quality of food provided at canteen
and very few are not satisfied with it.
Prices of food
Excellent 75 75%
Good 10 10%
Average 7 7%
Below average 5 5%
Poor 3 3%
Interpretation
75% of the respondents are satisfied with the prices of food items offered to them
and very few have different opinion.
Cleanliness

Excellent 65 65%
Good 25 25%
Average 5 5%
Below average 2 2%
Poor 3 3%
Interpretation
65% of the respondents think that cleanliness at the canteen area is excellent while 25%
think that it’s good and 6% think that it’s not good.
Sitting arrangements
Excellent 70 70%
Good 10 10%
Average 12 12%
Below average 6 6%
Poor 2 2%
Interpretation
70% of respondents are satisfied with the sitting arrangements provided during
lunch time and tea interval, while remaining has shown mixed response towards it.
5. Are you satisfied with the following medical facilities?

• Doctor
• Laboratory
• Medicines
• Periodical checkup
Doctor

Satisfied 85 85%
Dissatisfied 15 15%
Interpretation
Maximum respondents are highly satisfied with the advice and treatment provided to
them by the doctor at Hero Cycles Ludhiana and very few are dissatisfied.
Laboratory

Satisfied 75 75%
Dissatisfied 25 25%
Interpretation
75% of the respondents are satisfied with the laboratory and the help provided to
them by the lab expert and only 25% are not satisfied to it.
Medicines

Satisfied 80 80%
Dissatisfied 20 20%
Interpretation
80% of the respondents are satisfied with the availability of medicines for any emergency
and only 20% among them are not satisfied.
Periodic Checkups
Satisfied 70 70%
Dissatisfied 30 30%
Interpretation
70% of respondents are satisfied and aware about the periodic medical checkups
done in the company while 30% of them are not satisfied with these checkups.
Q6. Are you aware of the following:-
Medi claim insurance
Group insurance
Gratuity
Loans
Medical compensation.
Awareness of Workers of Group Insurance
NO. of Persons % of Persons No. of Persons % of Persons

say Yes say Yes say No say No
Group 80 80% 20 20%
Insurance
Interpretation
1. 80% of the workers know that the company does Group Insurance for their benefit.
2. 20% workers don’t know about Group Insurance.
Awareness of Workers of Gratuity
No. of Persons % of Persons No. of Persons % of Persons

Gratuity 95 95% 5 5%
Interpretation
1. 95% among the workers aware of the company Gratuity scheme.

2. Only 5% are not aware of this.
3. Highest awareness about it
Awareness of Workers of Loans

Loans 60 60% 40 40%
Interpretation
1. Only 60% workers think that they can get loan from the company.
2. 40% workers don’t think it.
Awareness of Workers of Medical Compensation

Medical 79 79% 21 21%
Compensation
Interpretation
1. 79% workers think that they can get medical compensation if they met any industrial
accident.
2. 21% are not aware of this compensation.
Employee Assistant Program

Employee 80 80% 20 20%
Assistant
Program
Interpretation
1. Among the workers 80% of workers aware of the employee assistant program.
2. Only 20% are not aware of it.
8Q: Are there any suggestions that you would like to give regarding Welfare?
1. There should be restrooms for the workers, where they can rest for sometime after their
shift.
2. The quality of the food stuffs provided in the canteen can be more improved.
Limitations of Study
1. Assumptions of Representatives sample

It has been assumed that sample of respondents selected through judgment random
sampling is true representative of population.
2. None serious and biased response
Some respondents took it very lightly and did not give accurate information.
3. Limited scope of study
The study is confined to workers Ludhiana city only. The results cannot be generalized
for any bigger population
4. Time and Resource constraints
Sample size of respondents has been restricted to 50 respondents because of time and
resource constraints
5. Hesitation
Responses were taken in time office so workers hesitated to answer the problem related
to working of time office.
1. On shop floor worker should be provided with glucose or lemon water which increases
his stamina to work.

2. Condition of workers canteen and restroom should be improved. Cleanliness should be
maintained in canteen and quality of food should be provided. Sufficient amount of food
should be cooked to meet the demand of all workers.
3. Quality circles should be introduced in organization. It will help in removing day to day
work related problems of workers and moreover workers will feel motivated and sense of
belongingness will be generated when they solve their own problems and increase the
productivity of organizations.
4. For the welfare of workers monetary and non monetary rewards and awards should be
provided to workers who completes a certain time of his tenure.
5. Proper counseling of workers should be done by supervisors which will change their
perception about work related problems and personal issues. So proper counseling of
workers will help in changing this mind.
6. A supervisor per shift in charge should be held accountable for a group of workers their
problems, welfare facilities, grievances, motivation level, participation in activities etc.
7. Company should lay more stress on taking corrective measures for safety regarding
accidents. Proper training should be provided to workers; work load should be regulated
as per the handling capacity of the workers so that they do not lose their concentration.
8. Quality of uniform and shoes should be improved and it should be designed according to
working conditions so that workers do not face any kind of skin related problem.
9. Working environment needs to be improved to enhance the satisfaction level of workers
the environment should be made friendly and team spirit need to be built up.
10. Training should be given regarding personal growth and development of the workers to
make them a good citizen.
The general position of workers in respect of welfare facilities would seem to be that there is
growing awareness of their beneficial effect on the well being of the workers as a whole, leading to
improved industrial relations and greater productivity, but that are not uniformly provided, and
where these are provided there are variations from region, industry and unit to unit.
The study finds various reasons that according to workers what should be done to help they feel
comfortable on the job and they keep working safely. Overall it was found that worker search for
the better working conditions and facilities to improve their standards of living alone with the
safety of their life and adequate welfare if their family. They basically look for job satisfaction,
safe and comfortable working environment.
At the last various suggestions have been provided to improve the safety and welfare facilitates at
Hero Cycles Limited. It was found that the safe working environment and welfare of the family are
the most important factors which employees keep in mind while selecting an organization. Other
factors include facilities and services provided by the company.
So study has been done to understand the workers preferences. It also involves various measures to
provide safely and to work for the welfare and betterment of the workers so that they can work
safely and feel secure at their workplace and work efficiently and effectively.
MAGAZINES REFERRED:
Competition Affairs
Management Digest
Business World
India Today
WEBSITES
www.google.com
www.yahoo.com
www.ask.com
www.dogpile.com
www.herocycles.com
Www.alltheweb.com
www.lycos.com
www.dogpile.com
www.herocycles.com
SAFETY QUESTINNAIRE
Name
Age
Department
Marital status
Q1. Are you aware of safety policy of your organization?

Yes No
Q2. Does the organization provide safety training regarding the handling of
machines/equipments related to dangerous operations?
Yes No
Q3. Does your organization provide you safety equipments for work on dangerous machines?
Q4. To what level machines are properly maintained and fenced?
Highly satisfactory satisfactory average dissatisfactory highly dissatisfactory
Q5. How frequently do accidents occur in your company?
Very frequently frequently sometimes Never
Q6. What are the common reasons for accidents?
Q7. Does the company analyze the causes of accidents and take corrective measures to reduce
the number of accidents in future?
Always sometimes never
Q8. Does the safety officer take corrective actions in time whenever needed?
Always sometimes never
Q9. Does the organization provide safety provisions on the following

Yes No
Protection of body
Protection against dangerous fumes
To lift heavy loads/weights
Q10. Would you like to give any suggestion for improvement in the safety policy?
WELFARE QUESTIONNAIRE
Q1. Does the company follow the welfare policy?
Yes no
Q2. Is the company providing you best services related to the following:-
Highly agree Agree neutral disagree highly disagree
First aid facility
Ambulance facility
Dispensary
Rest room
Good Working
Environment
Q3. To what extent are you satisfied with following:-
Excellent good average below average poor

Washing facility
Drinking water
House keeping
For storing clothes
Canteen/lunch rooms
Q4. Give your opinion related to following canteen facilities?
Excellent good average below average poor

Quality of food
Prices of food
Cleanliness of canteen
Sitting arrangement
Q5 Are you satisfied with the following medical facilities:-

Satisfied Dissatisfied
Doctor
Laboratory
Medicines
Periodical checkup
Q6. Are you aware of the following:-

Yes No
Medi claim insurance
Group insurance
Gratuity
Loans
Medical compensation
Q7. Does the organization provide Employee assistant programs?
Yes no
Q8. Are there any suggestions that you would like to give regarding labour welfare and safety
policy of Hero Cycle?
THANK YOU

Hero Cycle Project

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HERO-There is always a better way

Heroes moving the Globe

Hero Group - Marketing Strategy

The Driving Force - Chairman

Global Gearing - Alliances

Technology Related Partnerships/ Alliances and Joint Ventures

Global Gearing > Exports

HERO HONDA MOTORS

Voluntary Welfare Activities at Hero Cycles

Recreational activities have an important bearing on the individual personality. In Indian

Consumer Co-operative Societies

Other efforts, under the auspices of Hero Cycles Limited include:

Statutory Safety Provisions at Hero Cycles Limited

Employment of young person’s on dangerous machines

Lifting Machine, Chains, Ropes and Lifting Tackles

Explosive or inflammable dust or gas etc.

AN INTRODUCTION OF WELFARE MEASURES

 Washing Facilities(Section 42)

 Facilities for storing and Drying clothes(Section 43)

 Facilities for Sitting (Section 44)

 First Aid Appliances (Section 45)

 Shelters, Rest rooms and Lunch Room(Section 47)

 Welfare Officers(section 49)

 Power to make Rules for Welfare of Workers (Section 50)

Section 50 of employers to the State Government to make Rules;

Ranking Business house

Details of sampling plan adopted for this study is as following:-

Research approach &research instrument

Research tools and techniques

Q1. Are you aware of safety policy of your organization?

RESPONSE NO. OF RESPONDENTS % OF REPONDENTS

Response No. of respondents % of respondents

Response No. of respondents % of respondents

Q4. To what level machines are properly maintained and fenced?

RESPONSE NO. OF RESPONDENTS % OF REPONDENTS

Q 5: How frequently do accidents occur in your Company?

Very Frequently Frequently Sometimes Never

0.5 3-D Column 2

Q6: What are the common reasons for accidents?

Always Sometimes Never

• 70% of respondents said company finds out the reasons of accidents

Always Sometimes Never

Q9: Does the organization provide safety provisions on the following:

To lift heavy 100% 5%

1. Are you aware of the welfare policy followed in the company?

Type of response No. of respondents Percentage

Awareness about Welfare Policy

• Good working environment

First Aid Facility

Response Number of respondents Percentage

Highly agree 50 50%

Response Number of respondents Percentage

Highly agree 80 80%

Response Number of respondents Percentage

Highly agree 75 75%

Rest Room Facility

Response Number of respondents Percentage

Highly agree 44 44%

Good Working Environment

Highly agree 84 84%

• Storing facility (clothes, etc.)

Response Number of respondents Percentage