Hatim Nulwala 29, Baxubhai Mansion,Hill Road, Bandra (W), Mumbai 400050

Hatim.nulwala@gmail.com • Mobile 09930277052 • Home 022-26456041

Experience

Working with Sutherland Global Service LTD, As a Sr .Technical Support Consultant

helping customers with their Internet Connection Queries. November 2008 till date.

Mphasis, An E.D.S. Company, Mumbai Dec 2007 to Oct 2008

Technical Support Associate

Worked with Sun MicroSystems on Linux platform and Servers. Communicated with
customers daily. Communicated information clearly and accurately. Built rapport
with customers through effective and precise communication. Staffed newly formed
Help Desk function to provide assistance to computer users via telephone and e-
mail. Maintained trouble-ticket system to record and track user calls and e-mails.
Monitored help desk phone providing outstanding customer service on technical
issues. Identified critical need for a service desk system. Performed hardware and
account setups for new employees. Logged trouble tickets for users. Provide network
support, software development and related services in a help desk setting.
Maintained excellent client relations and service based on outstanding
communication, technical efficiency and problem-solving skills.

Kaizer Motors, Mumbai Jan 2005 to Dec 2007

Sales Executive

Developed close and personal relationships with clients to ensure customer loyalty
and retention. Ensured the highest levels of customer service and satisfaction.
Acquired an expertise in customer service and "closing the sale". Sent thank-you
notes for patronage, and cards on special occasions. Maintained detailed record of
individual customers' buying habits and preferences. Contacted customers to notify
them of special sales and new merchandise shipments.

Education
M.M.K College, Bandra H.S.C. 2005
Commerce

St Andrews High School, Bandra S.S.C. 2003

 Birthdate

22nd August 1984

Computer Skills

Efficient on All Versions of Windows Microsoft, Proficient knowledge of Internet and

can use the internet to the advantage for accomplishing information mining. Well
versed with all the versions of Microsoft Office and can utilize
 Microsoft Word
 Microsoft Excel
 Microsoft Outlook
Also have knowledge of understanding different software’s and can make use of
available resources to accomplish much more than expected.

Skills

• Team Motivation
• Team Building
• Team Leadership
• Telephone Communications