|
 

 


‡ A 
 

 
 for one
location
‡ or in more locations from which control is
exercised over
‡   

‡ |||
  |  
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‡ Large organizations may operate more than

one NOC,
‡ To manage different networks or
‡ To provide geographic redundancy in the
event of one site being unavailable or offline
or Failure.
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‡ To Monitor the network for   or

‡  

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 requiring special attention to
avoid impact on the network's performance ,
‡ To #
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.
‡ To ensure perfect network performance
‡ NOCs are responsible for monitoring for
1. Power failures,
2. BER, FER, and circuits down alarms) and
3. other performance parameters that may affect the
network¶s health (Interference, Noise, Distortion,
Low/High RSSI , site uptime/downtime etc)
 ( 



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s. Analyse problems,
5. Perform troubleshooting,
6. Communicate with site ±
 ±±
  ,
7. Track problems through resolution.
8. If necessary, NOCs escalate problems to the
appropriate personnel level.
9. For severe conditions that are impossible to
anticipate ± such as a power failure or optical
fiber cable cut etc
10.NOCs have to immediately contact
ENGINEERS to remedy the problem.
 | 
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‡ NOCs are frequently set up with several rows of

desks, all facing a video wall, showing details of
‡ Highly significant  ,
‡ Ö
 

 
 


‡ ongoing incidents and general n/w performance;
‡ The corner is used for showing a news TV chl or
weather TV chl, as this can keep the NOC
ENGINEERS aware of $ 
 # 
 which may
have an impact on the network.
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‡ NOC staff may perform extra duties;

‡ a network with equipment in public areas
(such as a mobile network BTS) may be
required to have a telephone number
attached to the equipment for emergencies
(EOW);
‡ as the NOC is continuously &,-.-/0'
staffed
 
12

,|  *
 
‡ NOCs often escalate issues in a hierarchical manner,
‡ if an issue is not resolved in a specific

 !  ,
‡ Next level is informed
 "$ problem
remediation.
‡ NOCs have multiple 3

3 which define how
experienced/skilled a NOC engineer is.
‡ A newly-hired NOC engineer might be considered a
3

13 whereas others may be of level "tier 3" or "tier s".

‡ Hence some problems are escalated within a NOC

before a site engineer or other network engineer is
contacted.