Professional Documents
Culture Documents
• Ms. Yolanda K. Velasquez - Sales and Service Head (SSH)- In charge in sales
and service of employees in the bank
• Ms. Mila Grace DM Escoto – Sales and Service Operator (SSO)- in charge in
accounting department and back room
• Ms. Ybett Princess Ibale Galang- Senior Clerk (SR) - in charge in new
accounts of new clients and also a bank teller if one teller is on leave.
• Mr. Ednel Payumo- Senior Clerk (SR) - he is the one who makes transaction
in every client who wants to deposits, withdraw, and exchange checks and
paying bills.
• Mr. Rodel Zaringan- Senior Clerk (SR) - he is the one who makes transaction
in every client who wants to deposits, withdraw, and exchange checks and
paying bills.
• Students are not allowed in the vault unless they have been
permitted.
• Students are not allowed in inventory room unless they have been
permitted.
V. An Evaluation of my Training
Marketing Management
Relationship Marketing
• Accounting Section- in this section they balance the money that was
withdraw and deposits of a clients and also they monitor the money
that is incoming and outgoing. They also make statement of account of
the clients.
• Remittances
• Dollar Exchange
• Deposits accounts
• Loan accounts
• Withdraw accounts
• BIR
• Corporate Accounts
f) What reports are made by the department?
• New Accounts
• Closed Accounts
• Negative Accounts
• Dormant Accounts
• Statement of Accounts
Computers
Printers
C. Duties & Responsibilities/Work Done in the Office (Photos of Work performed by the
intern during his/her training. This must de done for purpose of documenting his/her
practicum.)
VI. Observed Organizational Values
Interpersonal Relationships
In that bank they don’t only focus in conducting sales and make profit but also
they consider their employees how they feel or what the needs of their employees.
They build strong relationship like friendship, as family to reduce conflicts
between them.
To reduce conflicts between them they build strong relationship to each others
like bonding after their duties and also construct an open cubicles organizational
set up.
Teamwork
I observed in the Philippine National Bank that every body are trained cross-
functional because when someone are in leave they are not borrowing in other
branch but instead one of them
In providing good quality service to their clients they have standard procedure
that should be followed the 5’S
Punctuality
Punctuality is important to them they should be in the bank 15mins. Before the
time.
Personal Grooming
The employees in the Philippine National Bank in Clark Field branch are well
groomed because they always dealing with their customer especially foreign.
It was a great experience in getting in an actual field or in a corporate world because lots
of experience and learning’s you would get like meeting new friends, learned how to handle a
stress, learned the Organizational Culture of the company, learned what strategy they used on
handling their clients to build strong relationship to retained and commit with them and also how
they maintained they’re relationship to each co- employees to reduce conflicts between them. I
don’t have any recommendation in the school’s Practicum Training Program for me it was a
great experience and I enjoyed it.