Knowledge Management and Competitive Advantage in Indian Context

Abstract

Organizations operate in all areas through people and it is their contribution

which determines success and it is their skills and knowledge which need to be
cultivated and then leveraged to create competitive advantage. The development of
sustainable competitive advantage is a vital management function and an important
requirement in the nurturing of a knowledge creating environment to enable the
organization to exploit and develop resources better than rivals and create sufficient
knowledge to address the Indian industry’s future success factors. This paper has
outlines this perspective on knowledge and examined the way it characterize
knowledge sharing processes. It analyses the extent, strategy and imperatives of
knowledge management in Indian companies and the critical factors for successful KM
implementation for knowledge sharing purposes. What emerged from the analysis is
the importance of the concept of knowledge sharing.
Knowledge management systems are dedicated to retaining and leveraging
knowledge. This study indicates that the benefits of KM programmes are quite
positive and the role of information technology systems in the sharing of knowledge is
likely to be somewhat limited. Accordingly, the research findings indicate that KM
could improve organisational and managerial as well as financial aspects of an
organisation. The results indicate that more Indian organisations need to consider the
strengths of KM, and implement a formal KM strategy. The primary thrust of this
paper is to inspect the knowledge management (KM) practices of two organizations
and discuss the commonalties based on a grounded theory approach. The results of
this research efforts are intended to show some of the critical success factors in
implementation of KM that successful organizations used to manage their knowledge.
This KMS study will help other organizations as they embark on their KM journey.
Keywords: Knowledge Management; Critical Success Factors, KM Benefits,
Competitive Advantage.