ESCOLA PROFISSIONAL DA

APRODAZ
LÍNGUA INGLESA
INGLESA- ATENDIMENTO NO
SERVIÇO PÓS-VENDA
VENDA

AFTER SALE SERVICE

(ROLE-PLAY)
(ROLE-

Customers (Natércia e Luís) - Good Morning!

Shop Assistant (Eduarda) -Good

Good Morning! Can I help you?

Luís- Yes. Do you remember us being here?

Shop Assistant-
Assistant Of course! Any problem with the furniture?

Natércia- Yes. We found faults in one of the items.

Luís- First we called the company, but no one come.

Natércia- Finally when someone came to our house we were told

that the piece we received is a display set. How
How can we solve this
situation?

Shop Assistant-
Assistant Don´t worry, you can take another piece with a
discount or we can give your money back.

Luís- So we´ll look around the shop to see something that we

like.

Shop Assistant-
Assistant Make yourself comfortable. If you need help,
please ask me!

(A few minutes later)

Natércia- We can´t find anything that we need.

ESCOLA PROFISSIONAL DA APRODAZ

Rua dos Mercadores nº 76, 9500-092
9500 Ponta Delgada
Telefone 296 285 461•Fax
461 296 285 463
E-mail: geral@aprodaz.com
 ESCOLA PROFISSIONAL DA
APRODAZ
LÍNGUA INGLESA
INGLESA- ATENDIMENTO NO
SERVIÇO PÓS-VENDA
VENDA

Luís- We would like you to refund us.

Shop Assistant- Certainly… Do you have the receipt?

Natércia- Here you are.

Shop Assistant- Thank you. Wait a moment, please.

(A few minutes later)

Shop Assistant- Here you are your money. I´m so sorry for the
inconvenience. We hope that you continue visiting us.

Luís- Thank you very much.

Natércia- Goodbye,

Shop Assistant- Have a nice day!

Eduarda Carreiro
Luís Dias
Natércia Ventura

ESCOLA PROFISSIONAL DA APRODAZ

Rua dos Mercadores nº 76, 9500-092
9500 Ponta Delgada
Telefone 296 285 461•Fax
461 296 285 463
E-mail: geral@aprodaz.com