LABOR-MANAGEMENT PARTNERSHIPS — INFECTION & REMEDY

Understanding Management Buzzwords

When they say... ...they mean
Efficiency Spending as little as possible on patient care.

Performance How close patient-care spending comes to zero.

Quality See “Efficiency.”

Freedom for management to downsize, outsource, subcontract, use
Flexibility
travelers, require floating & overtime, & violate the ratio law.
Partnership UNION-BUSTING.

“Best Practices” or “Standards” One-size-fits-all automation

Make everyone do it exactly the same way (the opposite of “raise
“Standardize”
standards”!)
Adding Value / Value-Adding Selling out union members to increase the employer’s profit margin.

High Trust Network A union that can be bought by management.

As a property of management: Artifice; cunning; deceit; double-dealing;
Trust duplicity; equivocation; falsity; guile; hypocrisy; insincerity; lying; mendacity;
prevarication. As a property of labor: Folly; foolishness; gullibility; naïveté.
Win-Win We get the pie, you get crumbs.

Voice Talking when no one is listening.

Participation In Decision-Making Participation in trivial decision-making.

Service Enhancement Modeling patient care on fast food customer service.

Employment Security See “Flexibility.”

Contract Specialist HR’s grievance diverter (formerly, a steward).

Empowering management to limit patient care, routinize & intensify your
Cooperation
work, & deskill & outsource your job.
A group of individual workers pitted against each other to benefit
Team
management.
Helping management by getting others to work harder, or eliminating their
Problem-Solving
jobs.
Improvement In Labor Relations Elimination of strikes & grievances by union-busting.

Stable Workforce Docile workforce.

We’ll pretend to care more about patients than profit if pretending will
Alignment Of Interests
increase profit.