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Dynamic troubleshooter is looking for a company with which to grow.

Having a pro
ven record of exceptional work ethic and dependability in providing first-rate c
ustomer service and wide-ranging technical support.
SKILLS & QUALIFICATIONS:
* MS Word
* Excel
* PowerPoint
* Access
* Customer services
* Office procedures/technology
* Windows 7 operating systems
* XP operating systems
* OSHA health and safety regulations
* NWFMA certified flooring professional
* Hardware/Software Troubleshooting
EDUCATION:
May 19, 2010 to Current: Durham Technical Community College: Comp. TIA A+ certif
ication prep.
May 2010: Durham Technical Community College, GED
December 2009 to May 2010: The Center for Employment Training, Durham, NC. Compl
eted a comprehensive course study in Business Office Technology.
March 1999: NOFMA/ NWFA/ MFMA certificate of achievement. Memphis, Tenn. (copy
available upon request.)
1990 to 1993: Durham High School, Durham, NC.
EMPLOYMENT:
May 2010 to Current: Volunteer Desktop support Tech. for The Center of Employmen
t Training.
Dec.8,2009 to May,2010: Federal work/study for the Business Office Technology pr
ogram at The Center for Employment Training. Duties include but are not limited
to technical support for students and faculty. Performing preventative maintenan
ce, implementing upgrades, and troubleshooting software and hardware issues on w
orkstations throughout the Center for Employment Training.
2005 to 2008: Skilled labor/ heavy equipment operator. Summit Industries LLC. Ma
gnolia Springs, Alabama. Located, identified, and collected information on under
ground utilities. Developed a safe and direct path for directional bore. Operate
d heavy equipment to facilitate installation of specialized water/sewer main. As
sembled and installed stick pipe and storm drain. Utilized both electronic as we
ll as heat welding to fuse necessary lengths of industrial pipe.
2002 to 2005: Mill worker, American Chamfer Service INC. Summerdale, Alabama. Cu
stomized and operated industrial saws for exact measurements and cuts of finishe
d product. Operated forklift in order to load and unload materials. Maintained e
quipment and facility.
1995 to 2001: Job site supervisor, Accent Hardwood Flooring. Durham, North Carol
ina. Supervised sanding and refinishing teams. Operated all sanders and buffers.
Explained sanding/ finishing process to customers and employees. Expert in matc
hing stains to existing surfaces. Applied a wide variety of finishes.