QUESTIONNAIRE

NAME : ---------------------------------------------------
OCCUPATION : ---------------------------------------------------
CONTACT No. : ---------------------------------------------------
E-MAIL ID. : ---------------------------------------------------

1. With which bank you are currently banking ?

a) Bank of Baroda b) State Bank of India

c) Punjab National Bank d) ICICI

e) DIBI f) HDFC

g) HSBC h) Any Other

( Please specify)

2. What is you monthly income ?

a) <15000 b) 15001-30000

c) 30001-45000 d) 45001 & above

3. Are you aware of the different retail loan schemes of the bank you are
banking with ?

a) Yes No
4. How do you come to know about the different retail loan schemes of the
bank ?

a) Personal inquiry from bank b) Newspaper

c) Internet d) Television

e) Other sources
(Please specify)

5. Which type of retail loan you have taken from the bank ?

a) Housing Loan b) Auto Loan

c) Education Loan d) Traders Loan

e) Personal Loan f) Mortgage Loan

g) Any Other
( Please specify)

6. Are you satisfied with the speed of disposal of the loan application ?

a) Strongly Satisfied b) Satisfied

c) Dissatisfied d) Strongly Dissatisfied

7. Are you satisfied with the scheme norms as to eligibility of the loan amount
limit ?

a) Strongly Satisfied b) Satisfied

c) Dissatisfied d) Strongly Dissatisfied

8. Are you satisfied with the services provided by the bank ?

a) Strongly Satisfied b) Satisfied

 c) Dissatisfied d) Strongly Dissatisfied

9. Are you satisfied with the interest rate charges by the bank in comparison to
other banks ?

a) Strongly Satisfied b) Satisfied

c) Dissatisfied d) Strongly Dissatisfied

10.Which factors motivated you to take loan from the bank ?

(Give rank according to your preferences)

a) Interest Rate b) Processing Fees

c) Brand Loyalty d) Easy Documentation

e) Existing Relationship

g) Any Other
( Please specify)

11.How will you rate the retail loan schemes offered by the

bank ?

a) Excellent b) Very Good

c) Good d) Bad

e) Very Bad

12. What suggestions would you like to give for improvement

of retail loan scheme provided by the bank ?

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