CHAPTER NO 01

1
Chapter 1: Introduction

1.1 History:

Dar Al-Handasah (Shair and Partners) is a consultancy company, established in 1956 as Dar Al-

Handasah (arabic) and Associated Consulting Engineers (english) by four professors of

American University of Beirut Engineering School: Samir Thabet, Khalil Maalouf, Nazib Taleeb

and Kamal A Shair. It .has been a pioneering force in the planning, design and implementation of

development projects in the Middle East, Africa and Asia.

1.1.1: Dar in 1950s

Dar was the firm was funded on $3,500. By end of 1957, firm fees exceeded $30, 0000. They are

a global consultancy with 43 offices throughout 29 countries, known for problem identification,

tailor made-designs, quality, on-time deliverables and multi-disciplinary expertise.

1.1.2 Spreading Wings 1960

Within 10 years, Dar have completed 161 projects in Kuwait, Jordan, Lebanon, Saudi Arabia,

Iraq, South Yemen and Egypt. While majority of portfolio remains in industrial and power

sector, they expand their expertise with transportation, built environment, planning, agriculture

& irrigation, water & sewerage, and power/telephone projects.

1.1.3: The Oil Boom 1970

The 1970s oil boom ignited an incredible transformation and modernization of infrastructure in

many OPEC nations. Dar was there. In this decade, they also provide the services to help the

governments of Saudi Arabia, Nigeria and Algeria in developing their industrial infrastructure,

2
roads, airports, seaports, hospitals, schools, water and sewerage systems, housing, and telecom

facilities.

1.1.4: Worldwide Expansion 1980

The 80s prove to be Dar's greatest decade to date for global growth. With the acquisition of

Perkins+Will and T.Y. Lin International, the firm expands into North America and the Far East.

Meanwhile, Dar enters the Turkish market, opening offices in Istanbul and Adana, and continues

to expand its existing client base throughout Africa and the Middle East.

1.1.5: Dar in Reshaping Cityscapes 1990

Dar also consistently ranked among the top 10 engineering firms in the world and sector leaders

in buildings, transportation and wastewater. In 1990s, they focused mainly the rebuilding of

Beirut's Central Business District from 1993 to 1996.

1.1.6: In Coming 50 Years 2000s

After celebrating 50 successful years in business, they have grown from a small engineering

consultancy across from University of Beirut to one of the largest global, multi-disciplinary firms

with 6,500 employees in 111 offices across 42 countries.

1.2 Autobiography of Kamal Shair

Kamal Shair's book is a classic rags to riches story: the small town boy who, with determination

and education, achieves business success, wealth, more wealth, and then influence and power.

What makes it unusual is that it emanates from the Arab world. Rarely among Arabs have

individuals from thoroughly modest backgrounds, with no access to links, networks or

connections become truly global commercial players.

3
Shair was born in Salt in what was then Transjordan and worked himself through school, moved

to college in Beirut, then sailed off to America (Michigan and Yale) and returned to the Middle

East to create a multinational corporate empire of engineering consultants and architects.

Kamal Shair presents himself as an Arab and international citizen who played an important role

in his country, Jordan: President of the Construction Council during the term of Wasfi Tell;

Chairman of the Board of the Jordan Phosphate Mines Company; Senator for 12 consecutive

years, and Head of the Finance & Economic Affairs Committee of the Senate

Dar Al-Handasah (Shair and Partners) - the Arabic words mean House of Engineers - was

founded in a small flat in Beirut and today spans the globe with offices in 41 countries. In its

early years, Dar fought off competition from established western consultancies to win contracts

for prestige engineering projects throughout the Middle East.

Eventually its activities extended further to Europe, the United States, Africa and Asia. At a

critical stage in Dar's development, Kamal Shair gave away 60 per cent of the company to new

partners in order to realise his vision of building a sustainable enterprise'.

The turnover of the firm amounts to half a billion dollars, and it is considered among the top

twenty international consulting engineering firms in the world.

Dr Shair has lived through and witnessed at first hand and at close quarters some of the most

dramatic events of the modern Arab world. Despite all the odds, it’s one of the world's great

engineering and business enterprises in a narrative of epic and inspirational proportions.

Kamal Shair was always successful despite difficult and unfavorable circumstances. He did not

confess to a single mistake and has never regretted a wrong decision. His career was not

4
impaired by imperfection or faults. Kamal Shair is a unique Jordanian character who came out

from one of Assalt neighborhoods to become an international and respected figure.

1.3 Dar Group Structure & Their Partners:

Dar Al-Handasah (Shair and Partners) is a founding member of the Dar Group, an international

network of professional service firms, comprised of over 11,000 staff members located in 43

countries around the world, dedicated to planning, designing and engineering facilities,

installations and structures that contribute to the sustainable advances of communities.

Their drive and success based on three fundamental beliefs in corporate philosophy - people,

clients and improving the quality of living in developing countries

− People: According to them people are the driving force behind firm's creativity and

novelty. The professional achievements they have accomplished over the years are a

tribute to their vision, skill and imagination.

− Participation: Sense of dedication inspires to help engineer future structural,

economic and social developments and improve the quality of living in every country.

They have a deep-rooted commitment to the development of the society.

− Progress of clients: Delivering impeccable, client-oriented service is one of top

priorities. They establish long-term partnerships with clients anticipate their

immediate and future needs and engineer appropriate solutions that often exceed their

expectations.

5
1.3.1 Perkins+Will:

Perkins+Will is a full-service architecture and interior design firm based in the US. Since its

foundation in 1935, P+W has on heritage through exceptional service and design excellence in

the fields of healthcare, science and technology, education, general buildings and interior design.

1.3.2 T.Y. Lin International

T.Y. Lin International was founded in San Francisco in the 1950s, and is distinguished for its

planning, design and construction engineering/ inspection of transportation infrastructure.

Operating from offices throughout the US and Asia, the firm has a well-founded reputation for

providing clients with engineering solutions that are of high quality, responsive to need,

innovative, cost effective and constructible.

The award-winning firm and has recently enhanced its aviation services with the acquisition of

H.J. Ross. A recognized leader in airfield design and construction services, H.J. Ross has worked

for over five decades’ years throughout North, Central and South America, and the Carribean.

1.3.3 Penspen Group

Penspen provides engineering and management services to the global oil and gas industry. As

one of the largest UK-based independent international pipeline and sub-sea consultancies, the

firm offers an integrated through-life approach from pre-conceptual design to abandonment.

Penspen is recognized for its engineering integrity in management of pipelines and associated

structures; as well as for asset management services for terminals, pipelines and plant operates

6
pipeline facilities; and for providing emergency response systems and services to the oil, gas and

petro-chemical industries.

1.3.4 R&H Railway Consultants Group

The R&H Railway Consultants Group is comprised of R&H Railway Consultants and TSD

Consulting Services and provides comprehensive and integrated consulting services to the

railway sector. With over half a century of railway planning and engineering design experince,

R&H Railway Consultants is one of Africa's largest private rail consultants, with offices in

Johannesburg, Richards Bay and Durban.

1.3.5 Pierre-Yves Rochon S.A.

Pierre-Yves Rochon is one of the world's renowned interior design firms, specializing in designs

for the hospitality industry. The firm's prestigious worldwide commissions reflect its core belief

that the most important factor in the design process is its base of creative, experienced and

technically proficient experts with common goals of excellence in all aspects of interior design.

1.3.6 IPA Energy + Water Consulting

IPA Energy+ Water Consulting is an independent energy consultancy working at the forefront of

electricity and gas de-regulation and market development since 1989. Based in Edinburgh, UK,

IPA Energy+ Water Consulting has global experience in creating, implementing and

strengthening energy markets in order to increase competition, raise economic efficiency, attract

private sector capital, foster renewable energy and promote emissions reduction.

1.4 Area of Activity

7
Dar has multi-disciplinary services span across eight areas of activity - from structures, bridges

and infrastructure to the natural environment and telecommunications.

1.4.1 Planning and Infrastructure

Urban and regional planning and infrastructure developments are carried with a team approach,

producing comprehensive and sustainable solutions for clients.

1.4.1.1 Master Plan

Structure plans and master plans are prepared for regions and cities of all sizes. Solutions and

future requirements are environmentally sustainable and provide opportunities for economic

development.

1.4.1.2 Planning for Industrial and Employment Area

Characters of traditional industrial areas have been rapidly changing in technology and design.

They have developed new approaches to cater for the requirements of technology and science

parks and increasingly more amenity-oriented employment areas.

1.4.1.3 Planning for Residential Community

Master plan includes designing of residential communities with distinctive themes and character.

From selective residential developments to low-income housing solutions, they develop pleasant

living environments that satisfy the needs of their future residents.

1.4.2 The Reshaping Environment

8
Through the last fifty years, services have been expanded to meet and anticipate clients' needs.

Today, Dar is one of the few architecture and engineering firms in the world with truly

comprehensive services - providing all services necessary to build a structure within offices.

1.4.2.1 Residential

Housing is the building block for every community, improving the lifestyle, needs and ambition

of its residents. They develop residential projects of all sizes and configurations - from new,

master planned cities and luxurious high-rises to military camps and low-cost housing in

developing countries.

1.4.2.2 Health Care

Dar attempted to enhance the quality of health care and raise the established standards by

designing responsive facilities that are capable of handling the ever-changing demands and

advances of the medical industry. Always mindful of the financial constraints in developing

countries, cost-effective schemes and design affordable, quality hospitals for both urban and

rural communities were created.

1.4.2.3 Education

Educational facilities including universities, teaching hospitals and corporate training centers

have been planned and designed for over 40 years. Multi-disciplinary approach to these complex

projects result in cohesive campuses and buildings that promote learning and inspire creativity in

the end-users.

1.4.2.4 Travelling
9
Dar develop distinctive architectural designs that both reflect the global nature of travel and draw

inspiration from local culture. All the structures are efficient, safe, and aesthetically pleasing

public spaces designed to keep pace with today's demanding travelers, while ensuring efficient

flow of passengers and users throughout.

1.4.3 Improving Natural Resource Development

The main goal of every project is providing efficient, economic and sustainable solutions. The

projects that optimize existing resources, meet the affordability levels of each community are

carried out and are locally maintainable. Dar help their clients in identifying the problem and

assist them in developing the most appropriate course of action rather than applying poorly-

defined parameters.

1.4.3.1 Water recourses

Dar designs water supply and treatment schemes that are both affordable by a community and

solve its particular needs - whether they're small rural projects or advanced networks for major

metropolises.

1.4.3.2 Dams and hydraulic structure

A crucial component in the viability and long-term success of most natural resource development

projects is the design of hydraulic structures. Design and engineer structures of all types

including: storage and diversion dams, regulated canals for water supply and irrigation, drainage

structures have been planned.

1.4.3.3 Storm water drainage

10
Dar have completed master plans and have designed numerous drainage schemes in various

climates and site conditions in both urban and rural areas. Dar use GIS/Satellite Imagery and

Remote Sensing when preparing drainage schemes both independently or in conjunction with

planning and upgrading of sewerage systems.

1.4.3.4 Water drainage

Proper sanitation, including sewage collection and treatment, is one of the necessities of society

Their plans and concepts adhere to local and climactic factors and utilize the latest technological

advances to provide locally built and maintainable end-products.

1.4.4 Environmental Management

Many international agencies and governments are dedicated to applying and enforcing

environmental policies and sustainability to their development plans. They help clients develop

both practical, project-based environmental solutions and strategic, sector-based assessments.

1.4.5 Transport development

Dar provide the highest level of professional excellence in project conception, traffic modeling

and construction management.

1.4.5.1 Transport Strategies

Dar assist and advise clients on transport strategies to achieve effective, efficient and safe

systems. Dar develop solutions that help to improve transportation facilities, services and

11
operations and provide comprehensive services from sector policies and multi-modal strategies

to training.

1.4.5.2 Transport planning

From national, regional and urban transport master plans to the optimization of individual

transport facilities , Dar customize and adapt standard techniques to suit the unique requirements

of each country's needs. They continually develop our range of in-house software and provide

comprehensive transport planning services.

1.4.5.3 Sustainable Transports

Dar cultivate transport solutions that improve the quality of living and meet future needs in

terms of access, mobility, environmental protection and economic viability. Dar integrate e

development with transport design; balance social, environmental and economic issues; and

create safe, efficient and affordable modes of transport. The solutions are also efficient inter-

modal connections for road, rail, air and sea transport, and freight and logistics facilities.

1.4.5.4 Major roads, Highways and Interchange

With over 20,000 km in commissions, we've planned, designed and supervised construction of

all types of road - from developing rural roads in emerging nations to major networks. Our

seamless, in-house services cover everything from development of a project concept to advice on

financing.

12
1.4.5.5 Bridges

Dar innovative bridge and viaduct structures are international renowned. In the forefront of

innovative designs for pre-cast, segmental and post-tensioned viaduct construction, they continue

to deliver refined structures that harmonize creativity with efficiency and cost-effectiveness.

1.4.5.6 Airports

Dar and group have provided master planning, design and construction supervision for more than

25 airports over the years, ranging from major international facilities to local aerodromes.

Designs include runways, taxiways, aprons, lighting, communication and landing navigation

systems.

1.4.5.7 Tunnels

This firm is a world-leader in both soft-ground and rock tunneling technology, having designed

over 220-km of road, rail and other types of tunnels in some of the most challenging locations in

the world.

1.4.5.8 Seaports

The main focus in this area are on marine facilities, such as quays, breakwaters, land

reclamation, sea protection works, new cargo and passenger facilities, as well as leisure and

fishing ports. Services also include hydraulic modeling facilities that are provided by

government sponsored research laboratories, in Europe and the USA.

13
1.4.5.9 Railways

From the design of modern railway systems to the refurbishment and upgrading of existing

facilities, DAR provide track design, station and goods yard layouts, signaling and

communication systems and operational studies.

1.4.6 Industry

Technological innovations and shorter life cycles in consumer goods have had a powerful impact

on the manufacturing industry, changing the design and character of many facilities. This

evolving conversion demands structures be equipped with tremendous flexibility, so that future

modernizations are incorporated effortlessly.

1.4.7 Project Management

They cover all areas like civil engineering projects, buildings, industrial plants, marine

structures, power and telecom. They apply non-traditional procedures to meet each project's

unique and evolving needs. It includes:

− Client representation

− Management plan development

− Project controls

− Design management

− Studies, review and audit

− Quality surveying
14
 − Contracting and procurement

− Tender process

− Contract administration

− Quality management

− Training

(Source: DAR website http://www.dargroup.com/flash/index_flash.php?isvars=false)

1.4.8 Power & Telecom:

1.4.8.1 Power systems

Planning and implementing programs for power supplies is a vital component in the social and
economic growth in developing countries. They have developed the skills and expertise to

provide a wide range of consulting services for the evaluation, design and supervision of various

power projects including power generation, transmission and distribution systems, and energy

studies.

1.4.8.2 Telecommunication

The infrastructure was improved that forms the backbone of clients' fast-growing businesses and

offer a full array of services for large public telecommunications companies and for specialized

15
private projects. They provide help to clients in capturing market opportunities by delivering

advanced communications systems that achieve ambitious business goals.

1.5 Services

The capabilities of Dar and group span all service areas needed to take a project from conception

to operation.

1.5.1 Geospatial Services

Dar have been providing comprehensive Geographic Information Systems (GIS) and Remote

Sensing (RS) services since the 1990s, recognizing the importance of applying GIS, RS and

related technologies to all types of projects and provide comprehensive GIS/RS services for all

of the areas of activity.

1.5.2 Architecture

Skillfully combining design creativity with impeccable project management, they provide full in-

house architectural services for all areas of the built environment - from health-care, aviation,

corporate, and commercial to residential, hospitality, and cultural structures.

Dar architectural services include:

− Initial surveys/site investigation

− Facilities programming and planning

− Conceptual design

16
 − Architectural design

− Sustainable design

− Contract administration

− Construction management

− Post-occupancy evaluations

− Specifications.

Related services, such as landscaping, interior architecture, planning, and various engineering

services are also often provided in-house in conjunction with our architectural capabilities.

(Source: DAR website , http://www.dargroup.com/flash/index_flash.php?isvars=false)

1.5.3 Geotechnical Engineering:

Dar have been providing geotechnical and heavy civil engineering services for close to thirty

years. They are one of the first consultants in the region to offer such services, in geotechnical

and civil engineering areas that has grown and expanded over the years to deliver impeccable

assistance to customers.

1.5.4 Structural Engineering:

Structural engineers work with all of other specialist departments across all project types, to all

other departments and provide the resources necessary for structural design and preparation of

tender documents.

1.5.5 Transport Planning and Engineering:

17
From project conception and traffic modeling, to management of construction and subsequent

operation, they deliver the highest level of professional excellence in transport services.

1.5.6 Marine & Port Engineering:

They provide comprehensive services of various scale in marine & port planning and

engineering. Past projects range from ports, marinas, small craft harbours and offshore

structures to touristic developments with tidal lagoons, sand nourishment and shore protection

works.

1.5.7 Economics:

Experienced economists of Dar combine a high level of professional competence with a broad

range of experience and deliver impeccable technical & management services tailored to each

client's needs.

1.5.8 Landscape Architecture:

They provide comprehensive landscape services from site inventory and analysis to design,

construction supervision and site maintenance and operations training.

1.6 Work Procedure

Dar Al-handasah company work procedure executes in following steps:

1.6.1 Tender Inquiry

Inquiry is the first step in the business. It is done by the client in the ways that include Tender

Notice in the Newspaper, Inquiry letter from the customer, Phone calls and Personal visits of the

customer.
18
Whenever an inquiry is received, it is recorded in the Inquiry Register which contains inquiry

number, date, customer name, required system specifications and location of the site.

The Tender Notice shows the details about the requirements of the customer and contains, Name

& Quantity of the item, Total price of the tender, Date/Time of the tender opening, Last date of

purchase of tender documents, Percentage of earnest money

Against the inquiry, tender documents are purchased and offer is made and then submitted.

Tender Documents are filled by the Sales department and are assessed by the Commercial

department.

Tender Documents contain few things which are assessed by the Commercial department and

include Value of Earnest Money, Date of Quotation submission, Name of Beneficiary, Copy of

Calculation Sheet.

1.6.2 Earnest Money

It is the amount that is demanded by the client in the Tender Notice or in the Inquiry Letter. For

Example, 2% of the total price of tender valid up to 180 days. It is also called TSD (Temporary

Security Deposit). In case if the offer is rejected, Company is entitled to request the customer for

the release of earnest money and also claims earnest money in the case of favorable transaction.

1.6.3 Approval Letter:

It the acceptance letter from customer approval .The Letter contains the information regarding

Offer Number, Offer Value, Customer Name, Supplier Name and Goods Description.

1.6.4 Offer

19
After this procedure, offer is made in consultation with the head office. Prices are taken from the

head office and calculations are made. A covering letter is sent to the client with an offer that

includes:

1. Bid Covering Letter

2. Copy of earnest money demand draft

3. Price Schedule

4. Technical Specifications

5. Terms & Conditions

(Source: DAR office Working Procedure)

1.6.5 Purchase Order

When customers are agreed on the given terms, they place an order called Purchase Order. The

P.O includes Quantity, Unit Price, Total Price, Sales Tax, Terms of Delivery, Delivery Period,

Payment Clause and Warranty.

1.6.6 Dispatch Intimation

It is an internal document sent by the Sales Department to the head office in order to confirm the

delivery and to intimate head office to dispatch the material required.

1.6.7 Dispatch Documents

After getting response of Dispatch Intimation, Dispatch Documents are prepared which include

Delivery Note..

1.6.8 Order Execution

20
When material is delivered at required place then order is executed

1.6.9 Claims for Payment

After completion of order execution DAR make payment claim for the work done through a

covering letter that contains Price payable, Sales Tax Invoice,

Further correspondence is done till the agreement lasts including requests for the release of

earnest money, of other correspondence as per situation, etc.

21
CHAPTER NO 02

22
Chapter 2: Personal & Learning Experience

While I was doing my internship at Dar group, I came through a lot of personal learning and

experience, I grapsed a lot of professional knowledge during my six weeks internship program at

Dar. It is an engneering firm which deals in a wide range of portfolio business. I got much

information regarding practical work of organization. I learned how to interact with customers

and how to handle documentary work. Working in such a diverse workforce was also a positive

experience.

I have summarized my learning experience at Dar in the forthcoming lines.

2.1 PERSONAL TASKS

I was fortunate enough to get internship with Dar al handasah. I spent a great time with Dar al

handasah. I did personal tasks during the course of my internship at finance department.

2.1.1 Preparation of Quotation for bidding in tenders

In this purchasing process, a purchasing employee requests quotations for a specific material

from different vendors. A quotation comparison list enables the purchasing employee to select

the best source of supply by evaluating the quotations from the vendors. The accepted quotation

is converted into a purchase order, and a rejection letter is sent to the vendors whose quotations

are rejected. Material-specific information including vendor pricing and lead-time from the

quotation is captured within data records.

2.1.2 Customer Correspondence

A proper customer record id maintained in order to ensure a prompt follow-up action in case any

customer brings a complaint about an installation or quality of the producer installed or sold.

Steps are taken to make it sure that complaints are not repeated. A proper database is
23
maintained for this purpose so that complaints are not repeated. For each area of activity

separate record is maintained so that services are not overlapped. Response time fpr

correspondence is checked and there are plenty and incentives for a lazy and prompt service

respectively.

I personally have observed that service quality of the organization is well organized and

complaints and suggestions from customers are welcomed by the management of the

company.

2.1.3 Preparation of vouchers

Following are the main points to be considered in this regard.

2.1.3.1 Vendor ID

The vendor ID and name and address must match the “Remit To” information as specified on

the invoice.

2.1.3.2 Invoice Number

The Invoice Number field is the information that the payee/vendor needs to identify the payment.

This should include the vendor assigned account number and the invoice number.

2.1.3.3 Description of Goods

The invoice should state what items are being purchased. The price should include the amount

per item and extension for more than one item.

2.1.4 Arrangement of Performance Bond

I arrange performance bonds according to agreement that what percentage of amount is to be

paid in case of failure to perform according to the agreement.

24
2.1.5 Different records maintenance

Different documents that are part of finance department are maintained for record keeping

purpose like copies of invoices, quotations financial instruments, etc.

2.2 Learning Experience

During my stay at workplace, I find myself groomed in following areas of my personality.

2.2.1 Communicating with higher management

From this experience I have improved my communication skills which I learnt how to

communicate with Senior Management, Colleagues and different people working in an

organization.

2.2.2 Administrative Skills

From this experience I have learnt how to handle situations as well as administer the employees

through word of mouth.

2.2.3 Team work

I have experience team work since the environment of the DARis very friendly and employees

are very much helpful to each other

2.2.4 Understanding of professional environment

It was my first experience to work in a professional evironment.I have got a great deal of

understanding of organizational environment.Thus. I got groomed professionally. How?????

2.2.5 Respect for woman in organization.

One of the very nice feature of the organizational environment was respect for women. Like????

2.2.6 Sense of organizational loyalty.

25
I identified one of the basic reason for success of organization ie high level of commitment of

each of organizational member.

2.2.7 Punctuality.

Consistency and fluency of operations is possible because of punctuality.

2.2.8 A decent interaction with finance department

My overall interaction with finance department was really very beneficial and positive. ?????

2.2.9 Corporate responsibility

I observed the sense of corporate responsibility in the organization that makes it distinctly

admirable.

26
CHAPTER NO 03

27
Chapter 3: SWOT Analysis

SWOT analysis is a strategic planning method used to evaluate

the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in

a business venture. It involves specifying the objective of the business venture or project and

identifying the internal and external factors that are favorable and unfavorable to achieve that

objective.

A SWOT analysis must first start with defining a desired end state or objective. A SWOT

analysis may be incorporated into the strategic planning model. Strategic Planning has been the

subject of much research.

 Strengths: characteristics of the business or team that give it an advantage over

others in the industry.

 Weaknesses: are characteristics that place the firm at a disadvantage relative to

others.

 Opportunities: external chances to make greater sales or profits in the

environment.

 Threats: external elements in the environment that could cause trouble for the

business.

3.1 Strengths
28
The strengths of Dar al handasah are as follow

3.1.1 Brand equity

Dar group has a very well established brand name in construction industry. Customers prefer

DAR’s solutions and pay premium to purchase their products. Dargroup has taken the advantage

of its well established brand name and come up with more solutions apart from engineering and

electronic systems like financial solutions and mobility solutions.

3.1.2 Very Innovative

Dar positions itself as an innovative company. The company is continuously innovating different

products and technologies for various solutions. Dar core values also include innovation as a

necessary value.

3.1.3 Wide and diverse range of business

Dar has a very diverse and wide range of products and services. Dar serves a number of dynamic

industries with a comprehensive range of products, systems and services for public and private

telecommunications, engineering and distribution, transportation, automotive electronic

equipment as well as medical engineering, home appliances and water supply.

3.1.4 Strong corporate culture

The company follows a strong corporate culture i.e. management hierarchy is clear cut and

delegations of power is cleary defined .Moreover, salary package is comparable to market.

3.2 Weaknesses

29
The strengths of Dar al handasah are as follow

3.2.1 Poor Human Resource Management

Dar group has a serious problem of poor Human Resource Management. The company often

neglects the issues regarding employees which results in employee dissatisfaction leading to

performance deficiencies. Secondly, Dar Training and Development procedures contain various

loopholes.

3.2.2 Favorism to domestic people

Management favors the Saudi people and prefer them to other which causes sense of

dissatisfaction among the employee who belongs to other countries.

3.2.3 Lengthy Business Procedures

Business procedures of Dar are rather lengthy and sometimes lead to problems regarding

increase in liquidated damages amount which results in increase in cost. Lengthy business

procedure of Dar sometimes also results in delay in delivery leading to customer dissatisfaction.

3.2.4 Lack of training/succession planning

There is no future planning program as adopted by other organizations. Also no formal training

is provided to employess from time to time.

3.3 Opportunities

The opportunities of Dar al handasah are as follow

3.3.1 Changing customer requirement

30
 Since customers’ requirements are changing and they demand efficiency in the systems and

solutions, therefore it can be an opportunity for Dar to analyze the needs of the customers and to

cater their needs which will lead to growth in revenues, profits and market share.

3.3.2 Investment opportunities in different sectors

Because of well established brand name, dar group has the opportunities to enter into other

businesses as well. For example, dargroup is now going to enter in healthcare solutions.

3.3.3 More successful strategic alliances

Dar can enter into strategic alliances with successfully operating firms to earn more and more

profits. Now the revenues have been increased and risks are reduced as a result of this merger.

3.4 Threats

The threats of Dar al handasah are as follows

3.4.1 Rapidly increasing competition

Since more and more companies are enterng into industry so market share of the organization

can reduce.For this purpose Dar has to adopt a product differention strategy.

3.4.2 Unfavorable economic changes

Because of voilence in gulf region the oppurtunities of business for organzation are adhered to

high law and order risks, hence reducing the business share of the organization.

3.4.3 Increase in taxes

Since new taxes are in palce because of global reforms like European Union and WTO so profits

may reduce in forthcoming future.

3.4.4 Increasing costs by vendors, forwarders, etc.

31
Because of inflationary pressures suppliers are increasingf their costs of input which will

force the Dar to increase product price which may cause decline in customer base.

32
CHAPTER NO 04

33
Chapter 4: Recommendations and Conclusion

4.1 Recommendations

I would like to give following recommendation to Dar Al-handasah

4.1.1 Competitive Salary

Salaries of employees should be competitive to other firms.

4.1.2 Communication Skills

Sales staff should be given training about communication skills development, only relying on

their engineering capabilities and knowledge is not enough.

4.1.3 Rewards for Extra Responsibilities

Employees should be rewarded for extra activities and tasks handled by them. e.g., Internal

audit of fixed assets.

4.1.4 Establish Customer Services

Organization should establish customer services cell to eliminate the problems of customers.

4.1.5 Interdepartmental Transfer

Staff should be transfer from one department to other department for learning multi dimensional

work.

4.1.6 Proper Training

The organization should engage proper training for new and old staff in order to improve their

performance.
34
.4.1.7 Performance Review

There should be continuous performance review of staff

4.1.8 Feed Back System

There should be feedback system to measure the efficiency of the staff.

.4.2 Conclusion

I have very positive and pleasant overall experience of my working at DAR Group. This

internship has provided to me the practical exposure of degree and I am feeling that I have

started my professional career through my internship and this internship will provide me

practical suggestions for my career.

I would conclude my report by expressing that working in dargroup was an excellent experience.

I was fortunate enough to get the guidance and support of some best people in their fields. Their

cooperation and encouragement fueled my desire to learn. I am very grateful to all those who

worked with me and guided me. I am also very grateful to Department of Administrative

Sciences, Quaid-i-Azam University, Islamabad for providing me such a valuable opportunity to

work with a leading multi-national company and I specially pay gratitude to my teachers who

really made me worked hard and whose knowledge given helped me realized that how essential

is their presence and how important is their role in transforming a student into a corporate

professional

I will mention that doing internship after having a yearlong session of academics and theoretical

study, a student learns much more than whatever he had gone through from books and theory.

An internship experience not only provide you with an opportunity to work in the practical field

but also polish your different skills, provide you with different exposure and allows you compare

your theoretical knowledge with practical application. It really gives business students a chance
35
to see, check, judge and to think that how things around the corporate world are happening,

changing, disappearing, emerging, etc.

36
 REFERENCES

1. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved July 25,

2010, from

http://www.dargroup.com

http://www.dargroup.com/flash/index_flash.php?isvars=false

2. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved July 27,

2010, from

http://ww1.dargroup.com/index.php?isvars=true&section=area&areaid=3&domainid=76&

projectid

3. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved Aug 3,

2010, from

http://ww1.dargroup.com/index.php?isvars=true&section=services&serviceid=&mainpageid

4. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved Aug 5,

2010, from

http://www.rhrailway.co.za/404/

5. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved Aug 15,

2010, from

http://www.tylin.com/tyl_what.html

6. Dar al handasah(Shair and Partners) Consultancy company, Kingdom of Saudi Arabia,

Retrieved Aug 15, 2010, from

37
 http://www.daralhandasah.com/professional-services.html

7. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved Aug 16,

2010, from

http://ww1.dargroup.com/index.php?isvars=true&section=opportunities&page=3&opp=

undefined

8. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved Aug 18,

2010, from

http://www.perkinswill.com/

9. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved Aug 18,

2010, from

http://www.penspen.com/Group/Pages/Home.aspx

10. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved Aug 20,

2010, from

http://www.ipaenergy.co.uk/1_Sectors.html

11. Dar al handasah Consultancy company, Kingdom of Saudi Arabia, Retrieved Aug 22,

2010, from

http://www.ipaenergy.co.uk/41_Services.htm

12. Personal Communication: Mr. IMTIAZ AHMAD Assistant Manager Finance

Department, Dar al handasah Consultancy company, Kingdom of Saudi Arabia

38