Scribd Logo
Upload

Welcome to Scribd!

  • Internet and Ecommerce QC - 3

    Uploaded by

    yzwrdkyh
    15 views5 pages
    A kiosk will be fitted within Travellery; this will be for all customers to access. The kiosk will be a wall mounted touch screen device. It will allow users to perform a number of tasks and gives users an insight to what is available, before any interaction with travel agents.

    Original Description:

    Original Title

    26338 Internet and eCommerce QC_3

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    A kiosk will be fitted within Travellery; this will be for all customers to access. The kiosk will be a wall mounted touch screen device. It will allow users to perform a number of tasks and gives users an insight to what is available, before any interaction with travel agents.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    15 views5 pages

    Internet and Ecommerce QC - 3

    Uploaded by

    yzwrdkyh
    A kiosk will be fitted within Travellery; this will be for all customers to access. The kiosk will be a wall mounted touch screen device. It will allow users to perform a number of tasks and gives users an insight to what is available, before any interaction with travel agents.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 5

    STAGE-OF-RELATIONSHIP ECOMMERCE ANALYSIS

    Phase of eCommerce Feature All customers Over 60’s Eco travellers Large Group Professional
    relationship
    Pre booking Holiday Information (inc price etc)
    
    Executive Trip Planning
    
    FAQ’s
        
    Search
        
    Suggest to Group
    
    Live Chat
        
    Online Login
        
    Online Forums
        
    Group Holiday Locations/ Activities
    
    Group Discussion Area
    
    Location Accessibility Information/ Rating
    
    Carbon Footprint Implication
    
    Sustainability Rating of Holiday
    
    Concierge Booking Service
    
    Immediate Contact Button
    
    Technological Rating (WIFI etc.)
    
    Currency Convertor
        
    Read Customer Reviews
        
    Point of sale Secure Payment
        
    Group Payment Process
    
    1
    FAQ’s
        
    Live Chat
        
    Email Confirmation
        
    Paper Free Holiday Details
    
    Post-booking Email Confirmation
        
    FAQ’s
        
    Live Chat
        
    Online Forums
        
    Group Discussion Area
    
    Link to Specialist Travel Insurance/ Car
    Hire Companies
    
    Advice on Packing and What to Pack
        
    Visa Information
        
    Activity Details/ Booking
        
    Special Medical Arrangements Service
     
    Group Activates
    
    Carbon Footprint Calculator
    
    How to Offset Flight so it is Carbon
    Neutral
    
    Holiday Arrangement Email Reminder
        
    In-holiday support FAQs
        
    Emergency Contact Numbers
        
    Medical Tips
        
    Travel Safely/ Security
        
    Currency Convertor
        
    2
    Online Login
        
    Submit Holiday Reviews
        
    RSS Feed
       
    Returning
    Customer/ Repeat
    Recommendations Based on Previous
    Purchase History
        
    Business Remember my Details (flight class,
    airports etc.)
        
    Offers Matching Customer Previous
    Requirements
        

    3
    ON-PREMISES SUPPORT ANALYSIS
    A kiosk will be fitted within Travellery; this will be for all customers to access. The kiosk will
    be a wall mounted touch screen device. The kiosk will allow users to perform a number of
    tasks and gives users an insight to what is available, before any interaction with travel
    agents.

    REQUIRED:
    Detailed destination search

    Interactive Map – allows user to select destinations that Travellary travel to on a 3D globe

    Look at reviews

    Look at activates available

    Latest Offers

    Manage Booking

    NOT REQUIRED:
    Flight details

    Booking service

    Layout of kiosk

    4
    Logo Manage
    Booking

    Search Box

    Latest Offers Select Destination on a Map

    Recent Reviews

    Activities

    FIGURE 1 - DIAGRAM ILLUSTRATING SAMPLE KIOSK LAYOUT

    You might also like