CONTINUE UTILIZING THE MANAGEMENT, MOTIVATIONAL, COMMUNICATION,
CONSENSUS BUILDING, AND PROJECT MANAGEMENT SKILLS FROM OVER 20 YEARS OF INCREASINGLY RESPONSIBLE POSITIONS IN THE IT SOFTWARE SERVICE DELIVERY BUSINESS. EXPERIENCE
2000 a"MAY 7, 2010 COMPUTER SCIENCES CORPORATION
FALLS CHURCH, VA _PROJECT MANAGER a" CSC GLOBAL PASS SERVICES _CURRENTLY COMPLETING A PROJECT TO STAND UP THE INFRASTRUCTURE (HARDWARE AND SOFTWARE) TO SUPPORT COMPUTER ASSOCIATES' INFORMATION AND ACCESS CONTROL APPLICATIONS. THESE APPLICATIONS WILL ALLOW CSC TO CONTROL ACCESS AND PRIVILEGES FOR ALL EMPLOYEES FOR ALL SYSTEMS THAT THEY CAN ACCESS. ALSO MANAGED SEVERAL INFRASTRUCTURE PROJECT OVER THE PAST 16 MONTHS SUCH AS UPGRADING APACHE SERVERS TO LATEST VERSION OF APACHE; PROJECTS TO PUT APPLICATIONS BEHIND GLOBAL PASS; AND A FEW COTS PACKAGE IMPLEMENTATIONS. _PROJECT MANAGER ON DELPHI ACCOUNT_ a" COMPLETED FIRST PROJECT ON TIME WITHOUT ANY DEFECTS AND AM NOW MANAGING A LARGER SAP EFFORT WHICH SHOULD END BY END OF CY 2008. _CAPTAIN AND DELIVERY MANAGER FOR GES APPLICATIONS IN DELIVERY CENTER SOUTH_ MANAGED THE WORK OF OVER 200 IT PROFESSIONALS GLOBALLY. TURNED AROUND VERY LARGE PROGRAM CALLED USD FUTURE STATE FROM A HISTORY OF REPEATEDLY WORSE DISASTERS TO A POINT OF MEETING DELIVERY SCHEDULES, WITH QUALITY AND CORRECT FUNCTIONALITY. THE TEAM HAS MOVED FROM A VERY LOW CLIENT YELLOW RATING TO A CLIENT HIGH BLUE RATING. MANAGE EIGHT GLOBAL HIGH PERFORMANCE APPLICATION TEAMS (GHPATS) RESPONSIBLE FOR RUN AND MAINTAIN AND ENHANCING APPLICATIONS UNDER THEIR CARE. THE QUALITY OF THEIR SERVICE ALSO IMPROVED DRAMATICALLY UNDER MY MANAGEMENT. _DISPATCHER DELIVERY CENTER SOUTH_ MANAGED THE DEVELOPMENT, ENHANCEMENT, AND RUN AND MAINTAIN EFFORTS ON A CUSTOMER SERVICE REQUEST APPLICATION CALLED ICSR. AT THE TIME I TOOK OVER THE MANAGEMENT, THE MOTOROLA AND BOMBARDIER ACCOUNTS WERE VERY FAR BEHIND ON COMPLETING RUN AND MAINTAIN WORK AND WERE VERY UNHAPPY WITH CSC'S PERFORMANCE. I MANAGED TO GET THE TEAM FOCUSED AND WITHIN 2 MONTHS HAD GOTTEN RID OF THE BACKLOG AND TURNED AROUND CUSTOMER SATISFACTION. AS WORKED BEGAN TO DECLINE ON THAT APPLICATION, I BECAME A DISPATCHER RESPONSIBLE FOR ASSET MANAGEMENT INVENTORY AND UNIFIED SERVICE DESK APPLICATION TEAMS. _PROJECT MANAGER a" GULFSTREAM ACCOUNT a" SAVANNAH, GA_ MANAGED A PROJECT ONSITE WITH GULFSTREAM TO DESIGN WIRING HARNESSES FOR THEIR AIRPLANES. PROJECT WAS COMPLETED ON TIME, WITHIN BUDGET, UAT ACCEPTANCE. WHILE AT GULFSTREAM, I ALSO WORKED AS A SOURCING MANAGER TO KEEP OUR PEOPLE ON THE ACCOUNT BUSY AND TO FIND RESOURCES UNAVAILABLE ON THE ACCOUNT.
DUTIES INCLUDED ESTABLISHING PROCEDURES AND CONTROLS TO VALIDATE ALL PRODUCTS (SOFTWARE, CD TRAINING COURSES, AND STATISTICAL ANALYSIS REPORTS FOR OUR PHARMACEUTICAL CLIENTS. WENT FROM NOTHING OTHER THAN DEVELOPER TESTING TO A SYSTEM THAT WOULD COMPLY WITH ISO 9000 REQUIREMENTS. 1992 a" 1996 OAK RIDGE MILITARY ACADEMY OAK RIDGE, NC _DIRECTOR OF FINANCE AND FACILITIES - LIEUTENANT COLONEL, NCSDM_ * .ORMA HAS A 100+ ACRE CAMPUS WITH NC HWY 150 TRANSVERSING THE SOUTH EAST PART OF THE CAMPUS. * I WAS RESPONSIBLE FOR THE FOLLOWING FUNCTIONS AT THE SCHOOL: * COLLECTION OF ACCOUNTS RECEIVABLES * PAYMENT OF ACCOUNTS PAYABLE * PREPARATION OF FINANCIAL REPORTS MONTHLY; BALANCE SHEET, CASH FLOW ANALYSIS, INCOME STATEMENT, OUTSTANDING DEBTS (OF THE SCHOOL), OUTSTANDING DEBTS (TO THE SCHOOL), ETC. * HOUSING FOR 250 BOARDING CADETS (MALE AND FEMALE) * REMODELING OF DORM, LIBRARY, AND DINING HALL, CONSTRUCTION OF BONNER FIELD HOUSE, CONSTRUCTION OF STATE OF THE ART INFIRMARY. * OPERATION OF CAMPUS WIDE WATER SYSTEM * OPERATION OF CAMPUS WIDE SEWAGE TREATMENT PLANT * OPERATION OF DINING HALL, CADET STORE, INFIRMARY, UNIFORM SHOP, LAUNDRY, AND CAFETERIA * INSTITUTED BUDGETS AT THE SCHOOL AND BROUGHT IT FROM A CUMULATIVE LOSS CONDITION TO A SMALL PROFIT DURING MY TENURE. 1990 a" 1992 BUSINESS SYSTEMS CORPORATION OF AMERICA CHICAGO, IL _VICE PRESIDENT OF CONSULTING_ * BSCA HELD THE RIGHTS TO AN ERP SYSTEM THAT WAS MARKETED TO BLUE CROSS AND BLUE SHIELD COMPANIES WHICH WOULD AUTOMATE EVERYTHING FROM PREMIUM BILLING TO CLAIMS PAYMENT. EVERYTHING WAS REAL TIME. IT WAS MY RESPONSIBILITY TO HAVE A CADRE OF TRAINED CONSULTANTS WHO COULD ASSIST OUR CLIENTS WITH THE IMPLEMENTATION (USUALLY FROM ONE TO THREE YEARS). * WHEN I JOINED THE COMPANY, THERE WERE FOUR CONSULTANTS WHO WERE BILLING 30 % OF THEIR TIME. WITHIN TWO MONTHS, ALL CONSULTANTS WERE BILLING 95% OF THEIR TIME OR BETTER. WITHIN SIX MONTHS WE HAD TWELVE TRAINED CONSULTANTS BILLING AT 95%. 1981 a" 1990 ADVANCED SYSTEMS APPLICATIONS, INC BLOOMINGDALE, IL _VICE PRESIDENT a" COMMERCIAL INSURANCE DIVISION_ * ASA ALSO HAD AN ERP GROUP INSURANCE APPLICATION. I WAS RESPONSIBLE FOR THE WRITING OF AND DELIVERY OF PROPOSALS, CONTRACT NEGOTIATIONS, AND DEVELOPMENT OF MODIFICATIONS, TESTING, CONFIGURATION CONTROL, DELIVERY, AND IMPLEMENTATION OF THAT APPLICATION. THE LICENSE FEE FOR THE STANDARD SYSTEM WAS $1,000,000. MOST CONTRACTS AVERAGED $4,000,000; THE TRAVELERS CONTRACT AMOUNTED TO $14,000,000 OVER FIVE YEARS. 1965 a" 1981 PILOT LIFE INSURANCE COMPANY GREENSBORO, NC _ASSISTANT VICE PRESIDENT a" MANAGER OF ALL GROUP INSURANCE APPLICATIONS_ * RESPONSIBLE FOR THE DESIGN, DEVELOPMENT, TESTING, IMPLEMENTATION OF ALL GROUP INSURANCE DIVISION SYSTEMS AND PROGRAMS INCLUDING GROUP CLAIMS, GROUP ADMINISTRATION, PROPOSALS, UNDERWRITING, ACTUARIAL, ACCOUNTING, COMMISSIONS, AND CONTRACTS APPLICATIONS. * WAS THE FIRST PERSON AT PILOT LIFE TO IMPLEMENT AN ONLINE, REAL-TIME, DIGITAL TELECOMMUNICATIONS APPLICATION IN THE COMPANY. THIS WAS A GROUP CLAIMS PAYMENT SYSTEM. IT WAS COMPLETED AHEAD OF SCHEDULE BY ONE MONTH AND OVER $500,000 UNDER BUDGET.
EDUCATION
1957 - 1959 OAK RIDGE MILITARY ACADEMY OAK RIDGE, NC
COLLEGE PREPARATORY DIPLOMA GRADUATED AS SALUTATORIAN 1959 a" 1961 UNIVERSITY OF MISSISSIPPI OXFORD, MS STUDIES MAJORING IN PHILOSOPHY MEMBER OF THE UNIVERSITY OF MISSISSIPPI MARCHING AND CONCERT BAND 1959 a" 1962 GUILFORD COLLEGE GREENSBORO, NC BACHELOR OF ARTS a" POLITICAL SCIENCE MAJOR 1962 - 1974 ALMEDA UNIVERSITY BOISE, IDAHO MASTER OF SCIENCE IN PROJECT MANAGEMENT WITH DISTINCTION 2002 a" 2004 OTHER EDUCATION AND TRAINING: CSC PROJECT MANAGEMENT OPERATIONAL SIMULATION TRAINING a" 2003 CSC MANAGEMENT DEVELOPMENT PROGRAM a" 2006 CSC GLOBAL TRANSFORMATION SOLUTION DELIVERY APPLICATION SERVICES MANAGEMENT -EDUCATION PILOT a" 2006 CORNELL UNIVERSITY a" CERTIFICATE IN EXECUTIVE LEADERSHIP a" PREPARING FOR AN UNCERTAIN FUTURE a" 2006 CORNELL UNIVERSITY a" CERTIFICATE IN CHANGE LEADERSHIP a" APRIL 2008 CORNELL UNIVERSITY a" CERTIFICATE IN LEADING MANAGEMENT TEAMS a" SEPTEMBER, 2008 AWARDS AND HONORS: ASSOCIATION FOR SYSTEMS MANAGEMENT a" INTERNATIONAL MERIT AWARD a" 1979 ASSOCIATION FOR SYSTEMS MANAGEMENT a" PIEDMONT CHAPTER a" MERITORIOUS ACHIEVEMENT AND SERVICE TO THE PIEDMONT CHAPTER a" 1979 OAK RIDGE MILITARY ACADEMY a" DISTINGUISHED SERVICE AWARD a" DECEMBER 1997 INTERESTS
RESIDENTIAL TREATMENT SERVICES OF ALAMANCE a" BOARD OF DIRECTORS
2005 a" CURRENT. RTSA PROVIDES TREATMENT FOR ALCOHOL AND DRUG DEPENDENCIES AT LITTLE OR NO COST TO ITS CLIENTS. FACILITIES INCLUDE MEN'S RESIDENCE FACILITY (16 BEDS), WOMEN'S HALFWAY HOUSE (6 BEDS), SEPARATE MEN'S AND WOMEN'S HOUSES HOUSING 6 EACH FOR THOSE WHO ARE MENTALLY CHALLENGED, AND ALCOHOL AND DRUG DETOX (12) BEDS. TRINITY WORSHIP CENTER a" BURLINGTON, NC a" VARIOUS MINISTRIES AS THE OPPORTUNITY TO SERVE PRESENTS ITSELF.