OHSAS18000

19 CONGRESO LATINOAMERICANO DE CALIDAD XXXVIII CONGRESO NACIONAL DE CONTROL DE CALIDAD 29 Convencin Nacional de Crculos de Calidad 19o Seminario Mxico Asia Pacfico de Calidad Total 19o Foro Internacional de IMECCA sobre la ISO 9000 12o Foro Internacional de IMECCA sobre la ISO 14000 4o Foro Internacional de IMECCA sobre la OHSAS 18000 ISO14001 Octubre 6 al 9 del 2010

Drilling deeper into the measurement, analysis and improvement process map in an oil refinery
M.Sc Lzaro Manuel Borroto Prez Ing. Rosa Mara Iglesias Delgado
Adviser Group, CUVENPETROL S.A. - REFINERA CIENFUEGOS Cuba
ABSTRACT. The Cienfuegos Oil Refinery, owned by the binational Cuba-Venezuela Company CUVENPETROL S.A, from the very beginning of the refining operations in December 2007 has been developing a sustained work in the deployment and deepening of the process approach to management, which is providing increasingly significant results. This paper shows the second iteration of process mapping, as applied in depth to the measurement, analysis and improvement process, including new experiences with the introduction of improvement projects Six Sigma / DMAIC. It reinforces the use of the traditional techniques of process mapping (Flowcharts, Tisher Flow Diagrams, IDEF0 Diagrams, SIPOC Diagrams, and adds a new tool "Turtle Diagram" which summarizes in a simplified form the process that is investigated, facilitating analysis and improvement of it, and its control through a control dashboard, and audits. In the annex are attached examples of these applications. The Continuous Improvement Sub-process is deployed in all its dimensions, including improvement projects Lean 6 Sigma / DMAIC, of which this paper shows examples of some of the tools applied in a specific project "internal audit process."