Installation Related Faultcodes

Equipment Supply Chain

NOTICE:
This manual is intended for use by Xerox personnel and authorised & trained LSPs ( Logistics Service Provider ) only and is not for resale. While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions. This manual is for informational purposes only.
Xerox, the sphere of connectivity design, and all Xerox product names mentioned in this publication are trademarks of the Xerox Corporation or Xerox Europe. Trademarks of other companies mentioned in this publication are hereby acknowledged.

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 1 of 14


Installation Related Faultcodes

Equipment Supply Chain

GENERIC FAULT & PROBLEM RESOLUTION TABLE:

Initial Action
Switch off the machine, and then switch on the machine. If the problem remains , check the following:
a. The power lead is connected to the wall outlet and to the machine. b. The documents are not loaded in the DADH or on the document glass. c. The paper is loaded correctly.

d. All paper trays are closed. e. All covers are closed or installed. f. If a telephone line cable is installed, make sure that the cable is connected between the line socket and the wall jack.

g. If a telephone line cable is installed, make sure that the customer telephone line is functioning.

Fault / Description:

Corrective Action: 1. Follow instructions on UI. 2. WHEN APPLICABLE: Check docking between Optional Paper Feeder
and machine.

Paper Feed Jams

3. WHEN APPLICABLE: Inspect gap between Optional Paper Feeder and

machine. (See wordless instructions.)

Finisher jamming Finisher not stapling

Finisher not recognized

Optional Paper Tray not functioning.

4. Check paper is loaded correctly in paper tray. 5. Check size guides are set properly. 6. Turn paper over and fan the stack. 1. Check gap between copier and finisher, Adjust as required. 2. Check for residual packing material. 1. Ensure shipping bracket was removed. 2. Ensure stapler is properly oriented. 1. Power down Machine. 2. Disconnect finisher cable from IOT. 3. Reconnect finisher IOT. 4. Power on Machine. 1. Power down Machine 2. Disconnect interface cable(s) from machine. 3. Check connectors & reconnect interface cable(s) 4. Power on Machine.

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 2 of 14


Installation Related Faultcodes Work Centre 7232 / 7242 Prod. Code: GBP / GBPN / GBH
077-XXX

Equipment Supply Chain

005-XXX 012-XXX 013-XXX

089-XXX

007-XXX

Fault Code :
012-112 012-152

Fault Description:
Paper jams when feeding to the office LX finisher output tray Compiler Entrance Jam

Corrective Action:
Check / re-install the input chute of the horizontal transport. Open the LX Finisher front door and check that the paper guide / chute is installed.

Ref.:
LSP Bulletin #051 LSP Bulletin #032

1. Check & ensure the right side exit tray is installed

012-283 Set Clamp Home Sensor On Fault correctly, that it isnt pinching the rubber set clamp fingers (4) at the finisher exit area. 2. With the power on open & close the finisher front door. 3. Power the mc off then on. Check and verify that the stapler shipping / delivery thumb screw was removed.

012-296

Stapler Move / Position Fault

012-901

077-318

089-311

Check and verify that the Horizontal Transport plug connector is plugged into the appropriate jack connector on the rear of the finisher. If not, power off the mc and plug in the connector then power on the mc. Ensure that you didnt remove / install an Exit 2 Assembly. Wrong Exit 2 Assembly Installed That the Exit 2 assembly that came already installed in the IOT remains. 1. Open the main frame front door and ensure that the IBT Belt Latch handle is rotated down fully engaged. 2. Also check and make sure the mechanical interlock IBT Belt Home Fault located on the front door opposite the IBT Belt latch handle, is positioned correct as to not interfere w/ the IBT Belt latch handle. Finisher H-Transport Entrance Sensor Fault

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 3 of 14


Installation Related Faultcodes

Equipment Supply Chain

005-XXX

Work Centre 7328 / 7335 / 7345 / 7346 Prod. Code: FHA / FGB / LXX / MAF
089-XXX

012-XXX 013-XXX

007-XXX

Fault Code :
004-350

Fault Description:
IOT Video Failure

Corrective Action:
Reseat the drums - go to supply screen and look for drums showing 0%. Replace those drums.

Ref.:

009-390 (K) 009-391 (C) New Toner Cartridge not detected Reinstall the toner cartridge or install a new cartridge. 009-392 (M) 009-393 (Y)

012-112 012-152 012-254 012-350 016-311

Paper jams when feeding to the office LX finisher output tray Compiler Entrance Jam Tray fail to move up/down Finisher Communication Scanner not detected

Check / re-install the input chute of the horizontal transport. Open the LX Finisher front door and check that the paper guide / chute is installed. In the future, ensure that tray is installed on finisher before machine is powered on. Ensure the finisher harness is securely connected. Ensure that scanner cable is plugged into the upper port. Power the machine off. Hold the Energy saver, the number 4 key and the Stop key. While holding the 3 buttons, power the machine back on. Continue to hold the buttons until the XEROX screen appears. Power the machine off. Hold the Energy saver, the number 4 key and the Stop key. While holding the 3 buttons, power the machine back on. Continue to hold the buttons until the XEROX screen appears. Power the machine off. Hold the Energy saver, the number 4 key and the Stop key. While holding the 3 buttons, power the machine back on. Continue to hold the buttons until the XEROX screen appears.

LSP Bulletin #051 LSP Bulletin #032

016-313

Hybrid Water mark setting mismatch

116 - 313 HDD is not encrypted.

116 - 331 A log error is detected.

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 4 of 14


Installation Related Faultcodes WorkCentre 7655 / 7665 / 7675 Prod. Code: VDT

Equipment Supply Chain

005-XXX 012-XXX 013-XXX

089-XXX

007-XXX

Fault Code :

Fault Description:

Corrective Action:

Ref.:
LSP Bulletin #010 LSP Bulletin #052 LSP Bulletin #007

03-347 / UI/NC Comm. error between the User Ensure that the USB cable is plugged into port zero of the Interface Cable network controller Interface and the Network Failure Controller (USB Failure) 012 - 236 016 - 311 Staple move home sensor off Remove the stapler shipping bracket fail The scanner was not Ensure that scanner cable is plugged into the upper port detected

Comm. error between the Communication Network Controller and the Failure CCM Front Door is Open / Close Front Door UI Failure / Blank UI

1. Power off 2. Ensure cables are seated correctly 3. Power on 4. If problem still exists, Power off Power on again.
Ensure area 2 lever is in lock position Possibly a Broken Interlock switch may have been caused by strapping in the truck

Front Cover is open

UI display not powering up

1. Power off 2. Ensure cables are seated correctly 3. Power on 4. If problem still exists, Power off Power on again. 1. Power off 2. Ensure cables are seated correctly 3. Power on 4. If problem still exists, Power off Power on again.
Ensure Toner Cover is properly seated Possibly a warped toner cover may have been caused by strapping in the truck

Fire wire Comm. error between the Communication Network Controller and the Error CCM Toner Door Open / Close Toner Cover

Toner Cover is open

1. Power off Host to Host Comm. error between the User 2. Ensure cables are seated correctly Communication Interface, the Network 3. Power on Failure Controller and the UI 4. If problem still exists, Power off Power on again. Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 5 of 14


Installation Related Faultcodes DocuColor 242 / 252 / 260 Product Code: DVA
016-XXX

Equipment Supply Chain

005-XXX 012-XXX 013-XXX

089-XXX

007-XXX

Fault Code :

Fault Description:

Corrective Action: 1. Potential Cold Weather Install Allow machine to

acclimate before next Power off and on.

Ref.:

010 - 320

Heat roll over Temp failure

2. The wrong power cord is connected to the machine or

the outlet is wired incorrectly. Make sure the machine is connected to the correct power source and it is wired correctly. LSP Bulletin #052

012 - 236

Staple move home sensor off fail Remove the stapler shipping bracket Booklet Drawer error. Open the front finisher door and ensure the booklet maker is seated correctly. IMPORTANT the machine then needs to be powered off/on to enable the booklet maker as it is plug and play Ensure packaging was removed

012 - 264

Booklet drawer Broken failure

012 - 320 012 - 330 016 - 311

Punch home sensor on fail

Decurler Cam home sensor off fail May be cleared by power off power on The scanner was not detected Communication failure with finisher Ensure that scanner cable is plugged into the upper port LSP Bulletin #007

047 - 310

1. Power off 2. Recheck cable connections to the finisher 3. Power on

Ensure area 2 lever is in lock position Possibly a broken interlock switch may have been caused by strapping in the truck Power the machine off. Hold the Energy saver, the number 4 key and the Stop key. While holding the 3 buttons, power the machine back on. Continue to hold the buttons until the XEROX screen appears.

077-300

Front Cover is open

116 - 330

Error during Hard Disk Drive check

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 6 of 14


Installation Related Faultcodes
016-XXX (Back of Machine

Equipment Supply Chain

005-XXX

048-XXX

012-XXX 013-XXX

Xerox 700 Digital Color Press Prod. Code: MAU

07X -XXX
089-XXX

Fault Code :

Fault Description:

Corrective Action:
Deculer Jam in the Finisher. Check Finisher and IOT for poor docking. Stapler Head Shipping Materials have not been removed Check for paper jam in the Finisher paper path Ensure that scanner cable is plugged into the upper port

Ref.:

Decurler In Sensor does not turn 012 - 100 ON within a spec time after IOT Exit Sensor ON. Stapler position failed to be 012 - 236 recognized Transport Entrance Sensor static 012 - 935 jam 016 - 311 The scanner was not detected. 047 - 310 Output Comm Fail. IOT-Output communication failure.

LSP Bulletin #052

048 - 320 Communication error with HCS 1. 048 - 321 Unspecified Failure

1. Check / re-install Power cable of the Interface Module. LSP Bulletin #052 2. Check power Switch of the Interface Module. 1. Check / re-install power cable of the HCS. LSP Bulletin #052 2. Check power Switch of the HCS.
Check power cable of the Light production D-finisher. LSP Bulletin #052

Detect the incorrect connection of The Finisher (Light Production Finisher) plugged into the LSP Bulletin 048 - 322 the interface cable between IFM wrong plug. Unplug the Connector from location 1-P306 #052 Module and each output device. and plug it into 6-P307 (lower left - located behind the I.M) Ensure area 2 lever is in lock position Possibly a broken interlock switch may have been caused 077 - 300 Front Cover is open by strapping in the truck Potentially the Upper Interface LSP Bulletin 077 - 304 cable of the OHCF / @tray OHCF Check / - re-install the interface cable. #052 not or not properly connected. 1. Check re-install power cable of the OHCF / 2Tray LSP Bulletin 077 - 312 IOT-HCF Communication Failure OHCF. #052 2. Check power Switch of the OHCF / 2Tray OHCF. The Low Toner Sensor failed to Low Toner Problem. Check to make sure the Toner 093 - 313 detect any toner Cartridges are seated properly 094 - 321 First BTR Contact Failure. 124 - 374 IOT IM Device Driver software failure. Recheck packaging material has been removed The I/F cable may be connected to the wrong lattice connector at the Interface Module. LSP Bulletin #052

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 7 of 14


Installation Related Faultcodes

Equipment Supply Chain

005 - xxx

Work Centre 5222 / 5225 / 5230 Prod. Code: KBP / LPA / NAH / NAK

12 - xxx

07x - xxx

Fault Code :
---

Fault Description:

Corrective Action:

Ref.:
LSP Bulletin #012 LSP Bulletin #22 LSP Bulletin #051 LSP Bulletin #032 LSP Bulletin #017 LSP Bulletin #021 LSP Bulletin #024_2 LSP Bulletin #020 / LSP Bulletin #024_2

Network Controller Unavailable Incorrect installation of the printer kit simm. message with the optional printer Check / Re-Install the printer kit simm into slot R2. kit installed Close cover / door E message Paper jams when feeding to the office LX finisher output tray Compiler Entrance Jam Check / re-install Exit 2 assy Check / re-install the input chute of the horizontal transport. Open the LX Finisher front door and check that the paper guide / chute is installed.

--012-112 012-152 047-214 016-321 116-392

124-374

No Duplex selection visible on Check / re-install the Exit 2 module. User Interface Potentially an incorrect installed Check / re-install the Exit 2 module. 2Tray module. Potentially a Mono Printer kit Check / remove the printer kit out of the Copier / Printer installed into a Copier / Printer machine. machine. 1. SFW mismatch between the installed optional Printer Kit & 1. A SFW upgrade can be required to resolve the issue. PS3 kit. 2. Check the configuration whether the correct PS3 kit was 2. Mono PS3 kit installed into a used. Colour Scanner (IIT).

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 8 of 14


Installation Related Faultcodes

Equipment Supply Chain

12 xxx

Work Centre 5735 / 5740 / 5745 / 5755 / 5765 / 5775 / 5790

Prod. Code: XDX / XGC / XDY / XEB / XED / XEA / XEC

005 - xxx

07x - xxx

Fault Code :
012-762

Fault Description:
Communications failure between the Machine and the finisher

Corrective Action:

Ref.:

Check / re-install finisher power cable to machine, ensure the LSP Bulletin cable is fully entered (clicked). #045

---

Fax: Fax option not recognized

1. Power down copier. 2. Check to see that riser is correctly fitted. 3. Check Fax is correctly fitted to riser. 4. Remove Fax board from drawer. 5. Reseat/reinstall Fax board. 6. Power on copier and try again. 7. Go to Tools/Embedded Fax Settings/Fax Setup and
ensure that Enabled button is highlighted.

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 9 of 14


Installation Related Faultcodes
005 - xxx

Equipment Supply Chain

12 xxx

Work Centre 5632 / 5638 / 5645 / 5655 / 5665 / 5675 / 5687

Prod. Code: WRN / WRM / WTG / WTE / FEX / FDX / WRV / WRW / WTN / WTR
12 - xxx

07x - xxx

Fault Code :
012-762

Fault Description:

Corrective Action:

Ref.:

Communications failure between Check / re-install finisher power cable to machine, ensure the LSP Bulletin the Machine and the finisher cable is fully entered (clicked). #045

---

1. Power down copier. 2. Check to see that riser is correctly fitted. 3. Check Fax is correctly fitted to riser. 4. Remove Fax board from drawer. Fax: Fax option not recognized 5. Reseat/reinstall Fax board. 6. Power on copier and try again. 7. Go to Tools/Embedded Fax Settings/Fax Setup and
ensure that Enabled button is highlighted.

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 10 of 14


Installation Related Faultcodes
005 - xxx

Equipment Supply Chain

WorkCentre 7425 / 7428 / 7435 Prod. Code: PBD / PBBN

12 - xxx

007 - xxx

Fault Code :
---

Fault Description:

Corrective Action:

Ref.:
LSP Bulletin #028_2 LSP Bulletin #051 LSP Bulletin #032 LSP Bulletin #033_2 LSP Bulletin #028_2

@ Installation new toners have been installed before the Toner [K,C,M,Y] Cartridge needs machine was powered on. Power Off/ Power On (.> 1x) untill to be replaced soon message the message is resolved. Paper jams when feeding to the 012-112 Check / re-install the input chute of the horizontal transport. office LX finisher output tray Open the LX Finisher front door and check that the paper 012-152 Compiler Entrance Jam guide / chute is installed. 042-320 / Drum Y, M, C Motor Fail / Drum K Check toner cartridge for clumping 042-323 Motor Fail 116-386 FAX Cable Insertion Error Check / re-install fax cable into the correct USB port.

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 11 of 14


Installation Related Faultcodes
005 - xxx

Equipment Supply Chain

WorkCentre 7545 / 7556

Prod. Code: XKM / XKT / XKN / XKU

12 - xxx

007 - xxx

Fault Code :

Fault Description:

Corrective Action:
Check / re-install the input chute of the horizontal transport.

Ref.:
LSP Bulletin #051

012-112

Paper jams when feeding to the office LX finisher output tray

If optional 2/4 hole punch is present, these paper punches might be closed and causing a paper jam. Open the door of LSP Bulletin the horizontal transport untill the machine has gone #057 through the Installation Wizzard. Open the LX Finisher front door and check that the paper guide / chute is installed. LSP Bulletin #032 LSP Bulletin #058 LSP Bulletin #055

012-152

Compiler Entrance Jam

----

Machine freezes, remains in Disconnect the Ethernet cable , continue with the Install Splash Screen @ initial power Wizzard settings and re-connect Ethernet cable after the machine reboot. on. Constant Please Wait.the

----

system is powering up
message.

Open the L.H. Lower door of the tray module and check whether it is the correct product version.

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 12 of 14


Installation Related Faultcodes
ColorQube 9201 / 9202 / 9203 Prod. Code: BRE
005 - xxx

Equipment Supply Chain

12 - xxx

007 - xxx

Fault Code :

Fault Description:
The DADH exit sensor does not detect the lead edge of the document within the correct time in the forward mode.

Corrective Action: 1. Check whether the spare DADF pad ( air shipments) is
not installed on top of the old DADF pad.

Ref.:

05-345

2. Check whether small white tie-wrap clip has been

removed from top DADH baffle. 3. Check that plastic sheet has been removed in DADF & platen glass.

LSP Bulletin #041

012-762

Communications failure between Check / re-install finisher power cable to machine, ensure the LSP Bulletin the Machine and the finisher cable is fully entered (clicked). #045

---

1. Power down copier. 2. Check to see that riser is correctly fitted. 3. Check Fax is correctly fitted to riser. 4. Remove Fax board from drawer. Fax: Fax option not recognized 5. Reseat/reinstall Fax board. 6. Power on copier and try again. 7. Go to Tools/Embedded Fax Settings/Fax Setup and
ensure that Enabled button is highlighted.

---

UI reads Reset Machine

1. Power down copier. 2. Disconnect IIT video 3. Reconnect IIT video 4. Power on. 1. From the front panel, go to Machine Status. 2. Go to Tools. 3. Go to Troubleshooting. 4. Select Fix Image Quality. 5. Select lines or smears to run a cleaning routine. 6. Clean scanner glass on left side under DADH.
Instructions for cleaning glass are on top of DADH.

CQ

Copy Quality: Lines on Copies

LSP Bulletin #039

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 13 of 14


Installation Related Faultcodes
ColorQube 9201 / 9202 / 9203 Prod. Code: BRE
005 - xxx

Equipment Supply Chain

12 - xxx

007 - xxx

Fault Code :

Fault Description:
Installation Wizards hangs and does not complete

Corrective Action: 1. Power down/power on 2. If a section is missed, go to Tools/General then 3. scroll to find missing section (e.g. time/date, or paper
selection) 4. Enable machine from there. 1. Power down the machine. 2. Disconnect Scanner cable. 3. Reconnect Scanner cable. 4. Power on.

Ref.:

---

---

Blank User Interface.

Issue:
1

Date:
08.02.11

Issue Reason:
Initial Issue

.XEROX INTERNAL USE ONLY

Page 14 of 14