TT NumberSite ID Cell ID Site NameBSC Area Town zone Nature of Complaints VTL PUNCHG0071 1311 Sec-26 Mohali # 2196,PHASE

NO. 3, MADARSI COLONY,Make Calls Sec-26,Chandigarh Unable to SECTOR 2 Mohali VTL 105 , Prem Nagar,, bohri sahidOutdoor Coverage Prem Nagar Amritsar road , Amritsar VTL PUNCHG0087C1463 Phase-3B1,MOHali 3B1,Mohali Mohali 3B1,Mohali Mohali Indoor Coverage VTL PUNAMR0086C 4,263 Bramh Bhuja Market_ASR Darbar sahib amritsar 1Voice not Clear Amritsar 1Near Golden Temple Amritsar VTL PUNJAL0157 3,251 Model House, Jalandhar Jalandhar 1544b,Model House,opp...uco 1 oice not Clear 3 Model House Jalandhar V Bank, jalandhar VTL Vill-Thaket,LudhianaLudhiana Indoor Coverage Vill-Thaket VTL PUNAMR0215 16,981 RANJEET AVENUE (BLOCK D) Maiith Mandi AMRITSAR vikas tardes newrag bildig Maiith Mandi amritser n 1 AMRITSARIndoor Coverage 1 VTL PUNLUD0103 2,611 Mundian Khurd ludhiana 1 D.S.FARM,SUGAR MILL,MUNDIAN KALIAN,NEAR BY Vill-Mundian Kalan 1 ludhiana Outdoor Coverage VTL H.NO.-1313,WARD NO,,,,51,MOHALLA NEW SARAJ G New SarajJalandhar Indoor Coverage Ganj VTL PUNAMR0095 4,352 Verka AMRITSARDistt. Gurdaspur22 Pass 1 Verka city Pathankot1gandiCoverageand D AMRITSARIndoor chownk VTL PUNLUD3036 803 Doraha-1 Ludhiana 1 Vill-Doraha,,disst-ludehana 1 Vill-Doraha Ludhiana Voice not Clear VTL PUNCHG0057 1,172 Phase-6 Mohali BLP Company,Phase-6,Mohali Voice not Clear Phase-6,Mohali Mohali VTL Hno. 395/14,StreetMall Shoping no.13.Near-Shoping mall,City Pa Patiala Indoor Coverage VTL PUNJAL0074 3,381 Preet Nagar_TVI Jalandhar 10 PARTAP ROAD Laxmi Cinema Behind BEHIND LAKSHMI CINEMA JALAND Jalandhar 1 Indoor Coverage VTL PUNJAL0074 3,381 Preet Nagar_TVI Jalandhar 10 PARTAP ROAD Laxmi Cinema Behind BEHIND LAKSHMI CINEMA JALAND Jalandhar Indoor Coverage VTL PUNMOG30290,921 SMADH BHAI 2 Bathinda Distt-Moga, Tehsil-Bagapurana ,Vill-Samadh bhai n Vill-Samadh bhai Bathinda Indoor Coverage VTL Dev Raj &Sons Pir Bodla Bazaar Jalandhar Near Bab Pir Bodla Bazaar Jalandhar Indoor Coverage VTL HOUSE NO.S9/1910,GALI NO.1,MOHALLA SHASTRI Shastri Nagar Amritsar Indoor Coverage VTL NEAR BAGGHEWAALI SCHOOL, VILLAGE BADDIWAA Vill-Baddiwali Amritsar Outdoor Coverage VTL Vill-Kansala,dist, mohali, teh, kharar Coverage Vill-Kansala Mohali Outdoor VTL PUNLUD0277 16,402 BRS Nagar Ludhiana 2 H.No 163, Brs Nagar BRS Nagar, Ludhiana, Punjab Ludhiana 2 Indoor Coverage VTL PUNCHG0098 1,573 SECTOR -47C Mohali # 3244 , Landmark Mohali Near mandir , Sec-47D Sec-47D,ChandigarhIndoor Coverage Park , VTL Hno. 212 Wno. 7,Vill-Moh Sikhan near Coverage Vill-Moh Sikhan Kapurthala Outdoor ...gurdwara VTL Vill-Dhani Vill-Dhani Jalandhar lal SweetCoverage Pind, Near- Roshan Outdoor Shop,Teh.Fi Pind VTL Hno 82, Ashok Nagar, Ludhiana, Punjab, 141001 Ashok Nagar Ludhiana Outdoor Coverage VTL PUNJAL0201 19,381 Rly Rd. Jalandhar 1 no.n132A,Qilla Mohalla,Near-My Heera gate,CityH Qilla Mohalla Jalandhar 1 Indoor Coverage VTL PUNKAP0001 63 Kapurthala-4 Jalandhar 1 apurthala,janpur road ,New Sabji Mandi K New Sabji Jalandhar 1 Mandi Indoor Coverage VTL Vpo.Jagraon,Near- Jassi PCO, Teh.Jagraon,Dist. Ludh Vill-Jagraonudhiana Indoor Coverage L VTL Patiala Cantt,Partap Patiala Partap Nagar Nagar,Distt-Patiala Indoor Coverage VTL Jai Nagar TehNagar Patiala Jai Rajpura,Patiala Outdoor Coverage VTL PUNCHG0210 10,713 DHANAS Mohali Vill-Dhanas,punjab natoinal bank,firstCoverage no Vill-Dhanas ohali M Indoor floor room VTL PUNCHG0273 20,492 Reri Market Mohali #826,Ph.4,Mohali, Lande Mark- Nera Coverage Phase-4,Mohali Mohali Indoor Gurdwara VTL PUNLUD0103 2,611 Mundian Khurd ludhiana 1 HOUSE NO: 84 A : Colony NO: 1 ( SATGURU COLO Satguru STRRET 1 ludhiana Indoor Coverage VTL PUNCHG0197A 1,101 Sec 11 Panchkula gcg Sec-11,Chandigarh Mohali Sec-11,Chandigarh Indoor Coverage Mohali VTL PUNBRN0016 213 COURT ROAD, BARNALA Patiala BARNALA PHARWAHI NEAR RALWAY STATION Raiway Station Patiala Indoor Coverage VTL Backsid-bdpo office steet no -Kotakpura Teh Faridk KotakpuraFaridkot Indoor Coverage VTL # 150,Vill-Sanur, Dist.. , Landmark Satsand Bhawa Vill-Sanur Patiala Indoor Coverage VTL # 1973,Landmark -PTL Chowk I,PheseCoverage Phase-5,Chandigarh ndoor 5 , Mohali Chandigarh VTL Tadari,Ludhiana Tadari Ludhiana Indoor Coverage VTL PUNJAL0054 3,182 BASTI -9 Jalandhar 1 asti Baba Khel, Jalandhar B Basti Baba Khel Jalandhar 1 utdoor Coverage O VTL PUNLUD3082 9,102 MALOUD ludhiana 2 Malor,Distt-Ludhiana Malor ludhiana 2 Indoor Coverage VTL # 97, VIVEK VIHAR, NANDAN PUR ROAD, OLD FRIEN Old Friends Colony Indoor Coverage Jalandhar VTL PUNMNS0010 10,882 Mansa1 Patiala New Cot Complex,Mansa New kot Complex Indoor Coverage Patiala VTL H,no.85,G.T road,Shhada,Amritsar G.T road,Shhada Amritsar Indoor Coverage VTL Sant Avenue,Amritsar Sant Avenue Amritsar Indoor Coverage VTL Deep Vihar Colony,Ludhiana Indoor Coverage Deep Vihar Colony Ludhiana

TT Open Date TT Closed SLA_DATE Date Age (Days) OMPLAINT WITHIN MSISDN SLA C COMPLAINT Out of SLA 8/3/11 11:23 5-Aug-11 8/4/11 14:23 2 YES ### 8/3/11 7:50 5-Aug-11 8/5/11 19:00 2 YES ### 8/3/11 8:25 5-Aug-11 8/6/11 8:25 2 YES ### 8/3/11 12:37 5-Aug-11 8/6/11 9:37 2 YES ### 8/3/11 13:07 5-Aug-11 8/6/11 10:07 2 YES ### 8/3/11 10:40 5-Aug-11 8/6/11 10:40 2 YES ### 8/3/11 10:43 5-Aug-11 8/6/11 10:43 2 YES ### 8/3/11 12:29 5-Aug-11 8/6/11 12:29 2 YES ### 8/3/11 12:50 5-Aug-11 8/6/11 12:50 2 YES ### 8/3/11 13:22 5-Aug-11 8/6/11 13:22 2 YES ### 8/3/11 20:38 5-Aug-11 8/6/11 16:00 2 YES ### 8/3/11 20:34 5-Aug-11 8/6/11 16:00 2 YES ### 8/3/11 16:04 5-Aug-11 8/6/11 16:04 2 YES ### 8/3/11 16:07 5-Aug-11 8/6/11 16:07 2 YES ### 8/3/11 16:10 5-Aug-11 8/6/11 16:10 2 YES ### 8/3/11 16:16 5-Aug-11 8/6/11 16:16 2 YES ### 8/3/11 16:18 5-Aug-11 8/6/11 16:18 2 YES ### 8/3/11 16:53 5-Aug-11 8/6/11 16:53 2 YES ### 8/3/11 17:01 5-Aug-11 8/6/11 17:01 2 YES ### 8/3/11 17:10 5-Aug-11 8/6/11 17:10 2 YES ### 8/3/11 17:51 5-Aug-11 8/6/11 17:51 2 YES ### 8/3/11 18:16 5-Aug-11 8/6/11 18:16 2 YES ### 8/3/11 18:24 5-Aug-11 8/6/11 18:24 2 YES ### 8/3/11 18:35 5-Aug-11 8/6/11 18:35 2 YES ### 8/3/11 18:38 5-Aug-11 8/6/11 18:38 2 YES ### 8/3/11 22:24 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 23:39 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 22:17 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 23:17 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 19:44 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 20:56 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 20:15 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 20:58 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 22:55 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 22:43 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 19:27 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 20:15 5-Aug-11 8/6/11 19:00 2 YES ### 8/3/11 22:11 5-Aug-11 8/6/11 19:00 2 YES ### 4-Aug-11 5-Aug-11 8/6/11 19:00 2 YES ### 4-Aug-11 5-Aug-11 8/6/11 19:00 2 YES ### 4-Aug-11 5-Aug-11 8/6/11 19:00 2 YES ### 4-Aug-11 5-Aug-11 8/8/11 18:15 2 YES ### 4-Aug-11 5-Aug-11 8/6/11 19:00 2 YES ### 4-Aug-11 5-Aug-11 8/6/11 19:00 2 YES ### 4-Aug-11 5-Aug-11 8/6/11 19:00 2 YES ### 4-Aug-11 5-Aug-11 8/6/11 19:00 2 YES ###

CASE ID Remarks Generalised Remarks STATUS Latitude Longitude ### Customer Outdoor Level is good, New Site required490m from site PUNCHG0071 is in null ar Location (30.72819901/76.80955373) is for improving indoor penetration Closed 30.73 76.81 ### No issue found. No issue found, Intermittent Fluctuation Closed ### Customer Resolvedis(30.71700445/76.72349535) 320m away from serving site PUNCHG008 location by Optimization Closed 30.72 76.72 ### Customer Resolvedis(31.62106653/74.87787632) 246m away from serving site PUNAMR008 location by Optimization Closed 31.62 74.88 ### Customer Outdoor Level is good, New Site required402m from site PUNJAL0157 is in null ar Location (31.31257592/75.56654120) is for improving indoor penetration Closed 31.31 75.57 ### No issue found. No issue found, Intermittent Fluctuation Closed ### Customer Outdoor Level is good, New Site required500m from site PUNAMR0215 is in null a Location (31.66234063/74.85322478) is for improving indoor penetration Closed 31.66 74.85 ### Customer Outdoor Level is good, New Site required560m from site PUNLUD0103 is in null a Location (30.89186772/75.93436924) is for improving indoor penetration Closed 30.89 75.93 ### No issue found. No issue found, Intermittent Fluctuation Closed ### Customer Outdoor Level is good, New Site required580m from site PUNAMR0095 is in null a Location (31.66530319/74.93968365) is for improving indoor penetration Closed 31.67 74.94 ### Customer Outdoor Level is good, New Site required780m from site PUNLUD3036 is in null a Location (30.79821293/76.02549091) is for improving indoor penetration Closed 30.8 76.03 ### Customer Outdoor Level is good, New Site required440m from site PUNCHG0057 is in null Location (30.73360656/76.71387585) is for improving indoor penetration Closed 30.73 76.71 ### No issue found. No issue found, Intermittent Fluctuation Closed ### Customer Outdoor Level is good, New Site required430m from site PUNJAL0074 is in null ar Location (31.31974935/75.60592570) is for improving indoor penetration Closed 31.32 75.61 ### Customer Outdoor Level is good, New Site required430m from site PUNJAL0074 is in null ar Location (31.31974935/75.60592570) is for improving indoor penetration Closed 31.32 75.61 ### Customer Outdoor Level is good, New Site required770m from site PUNMOG3029 is in null Location (30.60136858/75.15233521) is for improving indoor penetration Closed 30.6 75.15 ### No issue found. No issue found, Intermittent Fluctuation Closed ### No issue found , as found, Intermittent Fluctuation No issue per telephonic conversation,customer is satisfied now. Closed ### Area not planned planned Area not Closed ### Area not planned planned Area not Closed 30.83 76.7 ### Customer Outdoor Level is good, New Site required470m from site PUNLUD0277 is in null Location (30.88102814/75.79535022) is for improving indoor penetration Closed 30.88 75.8 ### Customer Outdoor Level is good, New Site required560m from site PUNCHG0098 is in null Location (30.69539796/76.76596721) is for improving indoor penetration Closed 30.7 76.77 ### No issue found , as found, Intermittent Fluctuation No issue per telephonic conversation,customer is satisfied now. Closed ### Area not planned planned Area not Closed 31.81 75.34 ### Insufficient address Closed Insufficient address ### Customer Outdoor Level is good, New Site required for improving indoor penetration area o Location (31.329025/75.594233) is 420m from site PUNJAL0201 is in null Closed 31.33 75.59 ### Customer Outdoor Level is good, New Site required for improving indoor penetration area Location (31.385265/75.373811) is 470m from site PUNKAP0001 is in null Closed 31.39 75.37 ### Customer invalid Escalation is deniying to register any complaint Closed ### No issue found , as found, Intermittent Fluctuation No issue per telephonic conversation,customer is satisfied now. Closed ### Area not planned planned Area not Closed ### Customer Outdoor Level is good, New Site required for improving indoor penetration area Location (30.771148/76.747007) is 800m from site PUNCHG0210 is in null Closed 30.77 76.75 ### Customer New site (30.719832/76.719380) , 76.72 location planned Closed 30.72 New Site(PUNCHG0273) is planned. ### Customer Outdoor Level is good, New Site required for improving indoor penetration area o Location (30.893507/75.935913) is 560m from site PUNLUD0103 is in null Closed 30.89 75.94 ### Customer Resolvedis(30.687942/76.854130) 76.85 away from serving site PUNCHG0197A , location by Optimization Closed 30.69 240m ### Customer New site (30.369117/75.536095) , 75.54 location planned Closed 30.37 New Site(PUNBRN0016) is planned. ### No issue found , as found, Intermittent Fluctuation No issue per telephonic conversation,customer is satisfied now. Closed ### No issue found. No issue found, Intermittent Fluctuation Closed ### No issue found , as found, Intermittent Fluctuation No issue per telephonic conversation,customer is satisfied now. Closed ### No issue found , as found, Intermittent Fluctuation No issue per telephonic conversation,customer is satisfied now. Closed ### Customer Outdoor Level is good, New Site required for improving indoor penetration area of Location (31.325683/75.561134) is 410m from site PUNJAL0054 is in null Closed 31.33 75.56 ### Customer Outdoor Level is good, New Site required for improving indoor penetration area o Location (30.632579/75.933084) is 730m from site PUNLUD3082 is in null Closed 30.63 75.93 ### Insufficient address Closed Insufficient address ### Customer Outdoor Level is good, New30 required for improving indoor penetration area Location (29.996821/75.408051) is 440m from site PUNMNS0010 is in null Closed Site 75.41 ### Insufficient address Closed Insufficient address ### No issue found , as found, Intermittent Fluctuation No issue per telephonic conversation,customer is satisfied now. Closed ### No issue found. No issue found, Intermittent Fluctuation Closed

VTL VTL VTL VTL VTL VTL VTL VTL VTL VTL VTL VTL VTL VTL VTL

PUNCHG0087C1463 Phase-3B1,MOHali 3B1,Mohali Mohali 3B1,Mohali Mohali Indoor Coverage PUNAMR0086C 4,263 Bramh Bhuja Market_ASR Darbar sahib amritsar 1Voice not Clear Amritsar 1Near Golden Temple Amritsar PUNJAL0157 3,251 Model House, Jalandhar Jalandhar 1544b,Model House,opp...uco 1 oice not Clear 3 Model House Jalandhar V Bank, jalandhar Vill-Thaket,LudhianaLudhiana Indoor Coverage Vill-Thaket PUNAMR0215 16,981 RANJEET AVENUE (BLOCK D) Maiith Mandi AMRITSAR vikas tardes newrag bildig Maiith Mandi amritser n 1 AMRITSARIndoor Coverage 1 PUNLUD0103 2,611 Mundian Khurd ludhiana 1 D.S.FARM,SUGAR MILL,MUNDIAN KALIAN,NEAR BY Vill-Mundian Kalan 1 ludhiana Outdoor Coverage H.NO.-1313,WARD NO,,,,51,MOHALLA NEW SARAJ G New SarajJalandhar Indoor Coverage Ganj PUNAMR0095 4,352 Verka AMRITSARDistt. Gurdaspur22 Pass 1 Verka city Pathankot1gandiCoverageand D AMRITSARIndoor chownk PUNLUD3036 803 Doraha-1 Ludhiana 1 Vill-Doraha,,disst-ludehana 1 Vill-Doraha Ludhiana Voice not Clear PUNCHG0057 1,172 Phase-6 Mohali BLP Company,Phase-6,Mohali Voice not Clear Phase-6,Mohali Mohali Hno. 395/14,StreetMall Shoping no.13.Near-Shoping mall,City Pa Patiala Indoor Coverage PUNJAL0074 3,381 Preet Nagar_TVI Jalandhar 10 PARTAP ROAD Laxmi Cinema Behind BEHIND LAKSHMI CINEMA JALAND Jalandhar 1 Indoor Coverage PUNJAL0074 3,381 Preet Nagar_TVI Jalandhar 10 PARTAP ROAD Laxmi Cinema Behind BEHIND LAKSHMI CINEMA JALAND Jalandhar Indoor Coverage PUNMOG30290,921 SMADH BHAI 2 Bathinda Distt-Moga, Tehsil-Bagapurana ,Vill-Samadh bhai n Vill-Samadh bhai Bathinda Indoor Coverage Dev Raj &Sons Pir Bodla Bazaar Jalandhar Near Bab Pir Bodla Bazaar Jalandhar Indoor Coverage

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5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11 5-Aug-11

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2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES 2 YES

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### Customer location is( ### Customer location is( ### Customer Location (3 ### No issue found. ### Customer Location (3 ### Customer Location (3 ### No issue found. ### Customer Location (3 ### Customer Location (3 ### Customer Location (3 ### No issue found. ### Customer Location (3 ### Customer Location (3 ### Customer Location (3 ### No issue found.

Resolved by Optimization Closed 30.72 76.72 Resolved by Optimization Closed 31.62 74.88 Outdoor Level is good, New Site required Closed 31.31 75.57 No issue found, Intermittent Fluctuation Closed Outdoor Level is good, New Site required Closed 31.66 74.85 Outdoor Level is good, New Site required Closed 30.89 75.93 No issue found, Intermittent Fluctuation Closed Outdoor Level is good, New Site required Closed 31.67 74.94 Outdoor Level is good, New Site required Closed 30.8 76.03 Outdoor Level is good, New Site required Closed 30.73 76.71 No issue found, Intermittent Fluctuation Closed Outdoor Level is good, New Site required Closed 31.32 75.61 Outdoor Level is good, New Site required Closed 31.32 75.61 Outdoor Level is good, New Site required Closed 30.6 75.15 No issue found, Intermittent Fluctuation Closed

for improving indoor penetration for improving indoor penetration for improving indoor penetration for improving indoor penetration for improving indoor penetration for improving indoor penetration for improving indoor penetration for improving indoor penetration for improving indoor penetration