We Believe in Work is Worship

- Dabbawallas

Working of NMTBSA
o o o o o o o o o

Error Rate : 1 in 16 million transactions Six Sigma performance (99.999999) Technological Backup : Nil. Cost of service - Rs. 300/month ($ 6.00/month) Standard price for all (Weight, Distance, Space) Rs. 36 Cr. Turnover approx. No strike record as each one a share holder Earnings -5000 to 6000 p.m. Diwali bonus: one months from customers.

Dabbawala Methodology
*Role Of Elegant Logistics???
*How do we achieve Six Sigma Performance???

Operational Motto Error Is Horror DISCIPLINE:  No Alcohol Drinking during business hour  Wearing Gandhi Cap during business hours  Carry Identity Cards

Zero % fuel Zero % modern technology 99.9999% performance

Zero % investment Zero % Disputes 100 % Customer Satisfaction

How do they do it ?
`

Organizational Structure Operations

Executive Committee (5 members)

Teams of 20-25 headed by a group leader

The Code War against Time (9:00 am 12:30 pm)

Individual dabbawallahs workload: Collect from home 35 tiffins Delivery at office 35 tiffins Return empty tiffins to home 35 tiffins

ORGANISATIONAL STRUCTURE
PRESIDENT

VICE PRESIDENT

GENERAL SECRETARY

13 MEMBERS

TREASURER

DIRECTORS ( 9 )

MUKADAM

MEMBERS ( 5000 )

Coding System
VLP : Vile Parle (suburb in Mumbai)

9EX12 : Code for Dabbawalas at Destination EX : Express Towers (building name) : Floor no. : Code for Dabbawala at residential station : Code for destination Station eg. Churchgate Station (Nariman Point)

12 E

Dsouza

What we learnt???
 Supply chain logistics and efficient reverse logistics  The concept of Multi-level coding  Time Management  Customer Relationship Management  Customer Satisfaction  Cost effectiveness

THANK YOU