8. Concept Master Plan For IGARF + Direction & Major Features + Exhibition Venue Operations Plan + Special Elements and Theme Areas + Planning for Visitors Comfort + Other Visitors Comfort + Number of Toilets for IGARF + Shaded and Rest AreasCONCEPT DIRECTION : MAJOR FEATURES Industrial Park + Bus Parking Area + Inventory / Nursery / Tree Farm (300ac) Grand Entrance / Photo Bench Orientation / Integration / Waiting Square + Business Hub Town Side + Car Park + Car Bridge / Parking / Foot Bridge + Foot Bridge : Titi Panjang - Bukit Botak > IGARF Grand Entrance / Photo Bench + Orientation / Integration / Waiting Square + Business Hub To Establish Mega Theme by Section + 1 km waterfront (Pier 39) (Entrance : Escape Route) + Flower Town / Clean Water Beautiful Garden Water Garden + Garden of Babylon + Greenway Corridor / Conservation + Mangrove Interpretation Gradual Mount to 3.5m Others + Treatment of 4 Blocks Pedestrian Walkway & Soil Pavement + Roof Terraces + Look Out Tower + Elevated Restaurants Elevated Walkways Connectivity : Crowd Dynamics + Distribution Of 45,000m? Indoor Exhibits Nightscape / Extensive Lighting | Reflections + Waterfront Quay Line Reclamation = 25 Ac Mangrove Replacement = 14 AcEXHIBITION VENUE OPERATION PLAN Basic Concept For the exhibition venue operations, the operation style unique to the International Garden Horticulture Exhibition is established based on “Safety’, “Comfort® and “Smmothness/éffortless” Since the exhibition venue operations are supported by the “people’ the concept of “Flora Friends” was introduced. This “Flora Friends” concept denotes a modus operandi akin to “nourishing and blooming’ closer interpersonal relationships by developing a “heartfelt effort” based on "trust, efffection, kindness, care and cooperation’. The policy for the venue operation plan was set as “Contribute to...'creating a new harmony’, ‘Creating a new relationship, ‘Creating a new lifestyle, ‘Love the river, the source of life’ by all people involved in International Garden & River Festival (IGARF). To materialise this policy, all the personnel involved need to share this common conciousness; to that end, the policy is generally termed "Ambrassador to IGARF";in Malay, Duta IGARF. In addition, the exhibition is aimed at venue operations adopting “a universal design and senior-citizen-friendly participation by Manjung district residents and information technology" for Visitors or personnel concerned. Exhibition Venue Operations System For the smooth transition from the planning and promotion system stage to implementation and operation system stage and for implementation of smooth exhibition venue operations, the exhibition venue operation system must prevail before, during and after the exhibition period. Exhibition Venue Operations Manual The manual below will be drawn up and used as a detailed operational guideline for the exhibition venue operations and services offered to the visitors. (1) Exhibition venue administration (security, admission (gatel, cleaning, disaster prevention, medical aid) 2) Services at the exhibition venue (information counters, guides, lost & found - children and items, rental services, ete) 3) Information system (call centre, information management, information services, system administration, ete} (4) Staff (Association staff, contractors, attendants, volunteers} (5) Other guidelines and rules with regard to exhibition venue operations