Telecommunications knowledge e.g.

telephony switching principles, traIIic concepts,

telecommunication networks, signalling and product Iunctional demands.

General understanding oI Mobile TraIIic cases. For complimentary products, broad knowledge
oI Unix operating system is essential.

Ability to independently perIorm tests in a prepared environment and as per given instructions.

Ability to prepare implementation instructions under supervision.

Ability to analyse and provide recommendations to Customer Service Requests and O&M
queries oI less complexity.

Good understanding oI data transcript.

Working knowledge oI support and supply processes.
General Competence

Open minded, positive with a Ilexible attitude and willing to work in teams oI diverse
proIessional and cultural background.

EIIective skills in oral and written communication.

Well-developed interpersonal skills.

Well organised, methodical and careIul.

Reliable, conscientious and patient.

SelI motivated and works well under pressure.

Customer oriented.

Ability to guide trainee engineers.

Ability to work as a member oI a team.

Ability and willingness to learn.