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SECTION I:
Retail Real Estate Market Overview 19
INDIA SCENARIO 20
COMMERCIAL REAL ESTATE IN INDIA 27
GLOBAL REAL ESTATE OVERVIEW 34
SECTION II:
Consumption Trends For Shopping Centre
Development 49
CONSUMPTION TRENDS IN INDIA 50
Contents
SECTION III:
Mall Development: A Process Study 63
CHAPTER I: Mall Design & Project Implementation 65
MALL DESIGN & PROJECT IMPLEMENTATION 66
DESIGNING INDIA'S MALL POTENTIAL 72
DIFFERENTIATION: BUILDING SPECIALITY MALLS 76
FUNDING REAL ESTATE DEVELOPMENT IN INDIA 78
LEGAL FACTORS IN RETAIL REAL ESTATE DEVELOPMENT IN INDIA 85
CHAPTER II: Anchoring A Mall 93
ANCHORS IN MALLS 94
CASE STUDY: THE MULTIPLEX STORY 96
BUILDING A MALL AS A BRAND 104
MAKING OF A MALL: CASE STUDY - SELECT CITYWALK 112
SECTION IV:
Mall Management 117
GOOD MANAGEMENT STARTS AT THE TOP 118
EXPORTING INTERNATIONAL MANAGEMENT PRINCIPLES
TO AN EMERGING MARKET 124
ARE INDIAN MALLS SAFE? 131
BUILDING A MALL 146
SECTION V:
Mall Space In India: A Demand &
Supply Analysis 149
14
PART I INTRODUCTION EXECUTIVE SUMMARY
15
PART I INTRODUCTION EXECUTIVE SUMMARY
where mall development was picking up included centres, these speciality retail destinations would
Jaipur, Ludhiana, Guwahati, Dehradun, Sonepat, perform better and generate higher returns.
Chandigarh and Indore. What followed was a detailed study of speciality
malls and the viability of the format in an Indian
It was felt that the retail journey from traditional
scenario.
bazaars to supermalls, with a detour towards
luxury retail spaces within high-end hotels, had Mall Design & Mall Management
seen an unprecedented evolution over the last
The edition also highlighted the importance of
decade. Malls had emerged as present day
effective mall design and successful retail space
adaptations of India's unorganised bazaars;
management. It was felt that current market
changing the way Indians' shop forever. With
forces demanded the creation of more dynamic
more supply in the offing, quantum retail spaces
and distinctive shopping environments for two
were expected to increase. It was felt that older
reasons – global competition and the continued
malls would have to re-position themselves as
segmentation of retail offerings into ever more
neighbourhood malls, with specialty malls joining
specific demographic targets. Having experienced
the bandwagon. It was also felt that FDI in retail
R Mall, Mulund
16
PART I INTRODUCTION EXECUTIVE SUMMARY
Shipra Mall, Ghaziabad
security also impacting, it is clear that the economic many sectors would reap benefits – a prediction that
model for retail real estate is quite complicated, even has partly come true.
without consideration of factors such as trading
Unavailability of quality retail space was seen as one of
potential, catchment growth, changing consumer habits
the main constraints for development of organised
etc.
formats in India. It was felt that negative yield on leased
WHAT MAKES RETAIL REAL ESTATE DISTINCT property and lack of financing due to the unorganised
property market had resulted in a dearth of quality retail
• Greater involvement by retailers themselves as space in the country. A significant reduction in interest
developers and owners rates over the past few years had helped.
• Typical requirement for a higher level of pre-leasing Availability of retail space was, however, expected to
prior to completion enabling a large degree of increase further if property funds and investment trusts
customisation were permitted, which would help create a secondary
• The importance of anchor stores in leasing and in market for real estate in the country. With greater
securing finance for the project availability of real estate, the average size of malls was
expected to increase, leading to better infrastructure,
• Greater variety in leasing deals as a function of the lower rents and more services that could be offered by
anchor's importance retailers at a single place. It was also pointed out that an
• Importance of tenant mix increasing number of such malls had already become
operational in the new suburbs around major metros
• Often not fully let out prior to opening to give and a total built-up area of about 87.8 million sq.ft of
flexibility to alter tenant mix and extract higher rents retail space was under construction and was expected to
from retailers seeking to join a successful scheme come on stream by 2007.
• Greater need for research due to the often more The 2005 edition closed with the mature perspective
focused locational requirements of retailers that over time, the novelty value of malls in India would
Conclusion wear off and it would be back to the basics of
positioning, footfall conversion and of course
The organised retail sector is at a brink of revolution. profitability. A number of developers were already
The past decade has witnessed a sea change in the experimenting with various concepts to arrive at a
Indian retail scenario, affecting both the supply and the suitable, sustainable and financially viable approach to
demand fronts of the market. On the supply front, a mall development. The next couple of years were to be
number of organised retailers have entered the trade in critical for the industry, with a few malls becoming
the last five years. Mall development activity has picked successful while others not being able to survive the
up at a rapid pace, thereby, creating quality space for trials and tribulations.
retailers to fulfill their aggressive expansion plans. It was
felt that the Government of India too was looking at The learnings from both these publications will establish
setting in place mechanisms to ensure that the opening the roadmap for further retail real estate developments
up of retail to FDI would be designed in such a way that in India for the current edition in the following pages.
17
SECTION I
RETAIL REAL ESTATE
MARKET OVERVIEW
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
INDIA SCENARIO
M
all and Shopping Centre
development is a direct function
of the health of the country’s
Organised Retail industry and the
Real Estate sector in general.
Organised retailing, as we know,
has taken-off to a flying start and is projected to
grow at the rate of 37 percent in 2007 and
42 percent in 2008. Fortunately enough, the Real
Estate story is equally encouraging, especially after
the relaxation in FDI norms in 2006 and the
enthusiasm of Indian corporate houses in mega
Special Economic Zone (SEZ) projects.
The real estate story in India is now growing bigger
by the day. Industry experts are optimistic that there
exists huge demand potential in Indian real estate in
almost every sector – commercial, residential and
retail.
20
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
22
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
23
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
Regulatory
Like any other sector, government policies and
regulations have a critical impact on the functioning,
growth and maturity of the real estate market. The
government and RBI have increasingly been wary of the
rising prices in the real estate sector in the recent years
and have taken various steps to control the money fl
24
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
owing into the sector. RBI increased the provisioning REAL ESTATE MARKET IN INDIA
requirement for banks from the earlier 0.4 percent to
one percent for all residential housing loans beyond Traditionally the Indian real estate market has remained
Rs.20 lakh and to two percent on all commercial real largely disorganised, with the chaos of the real estate
estate loans (including SEZs). industry affecting other sectors of the economy too. But
over the last few years, the Indian real estate industry
Banks were restrained from granting fresh loans in excess has started getting organised. What was once a highly
of Rs.20 lakh against NRE (Non-resident external fragmented business dominated by regionally based
accounts) and FCNR (B) (Foreign Currency Non private entrepreneurs (or ‘builders’) has become a
Resident) deposits. RBI has also urged all commercial national and global business.
banks to put in place an improved system/procedure for
realistic valuation of properties and appoint This transformation has come about because of a
significant growth in capital formation in the real estate
independent valuers for the purpose. The need for an industry and the rise of sophisticated real estate capital
agency to set up valuation standards to be imparted markets. This has been driven by:
through impartial, professional, accredited valuers is also
being felt. • Listed as well as unlisted real estate companies
In the 2007 union budget, the government announced • Private real estate funds catering to institutional
various policies which had a somewhat dampening effect investors, and
on the real estate sector. Tightened regulations • A bigger focus on Indian real estate by global property
governing developments of Special Economic Zones consultants and commercial banks
(SEZs) by disallowing tax concessions to contractors
involved in the construction work, income tax on venture
capital income – interest and capital gains (interest and Over the last few years, the Indian real estate
capital gains from their investments in real estate) were
some of the measures taken. Service tax was extended
industry has started getting organised. What
to renting of property for commercial use that could was once a highly fragmented business
have a major impact on the retail segment as real estate dominated by regionally based private
costs are as high as 30 percent of total project costs in entrepreneurs (or ‘builders’) has today
some cases. become a national and global business.
The Securities and Exchange Board of India (Sebi) has
tightened the disclosure and valuation norms for real
estate companies planning to launch initial public The recent changes in the regulatory environment, the
offerings (IPOs) to impart a true picture of their property opening up of the market to foreign investors, the
values. Such companies have to mandatorily disclose growth of private equity and rising demand for higher
their land bank details along with ownership status. India quality real estate is gradually transforming Indian real
needs to urgently adopt international valuation norms to estate into a more transparent and accessible real estate
ensure greater transparency and confidence in the market.
sector.
Add to this all the feverish activity within the Indian
Crossriver Mall, Delhi NCR
DLF IT Park, Kolkata
25
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
26
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
T
he first few years of the 21st century
have seen the world enraptured by the
India story. Favourable comparisons with
the world’s fastest growing economies,
abundant talent pools, need for
infrastructural investments and a large
market have attracted investors across all industry
segments. Retail, hospitality, healthcare,
infrastructure etc. are bringing in international
players keen to tap the latent demand in these
sectors while the competitiveness in Information
Technology and IT Enables Services (IT/ITES) has
made India the back office of the world. All these
factors have resulted in a continued healthy demand
for real estate that, coupled with easy availability of
capital, has seen a boom in the real estate (RE) sector
in the last few years.
*Excerpts from the DTZ report on Commercial Real Estate in India
(‘Norwegian Wood - This Bird has Flown’)
27
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
28
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
29
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
the increasing corporatisation of the retail sector and will be COMMERCIAL REAL ESTATE IN INDIA
further catalysed by the entry of foreign retailers in India (as
and when allowed). Growth Drivers
30
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
Figure: 3 Figure: 4
perspective. The IT/ITES industry is critically impacted by financial services that are expected to be the next big drivers
availability of adequate human resources and this for office space.
demographic profile has made India a very attractive
• Infrastructural
destination for these companies.
The Central and State governments have realised the
Along with continued strong economic growth, real annual
importance of improving urban infrastructure to truly realise
personal disposable incomes are also set to increase by
the potential of India. Initiatives such as the Jawaharlal Nehru
eight to 10 percent annually over 2006-10. Figure 4 shows
Urban Renewal Mission (2005) aim to put selected cities on
that the percentage of households in India, that earn more
the fast track of growth by encouraging infrastructure growth
than US$ 5,000 per annum currently, is lower than that of
and thereby catalysing flow of investments into the urban
China. However, this is expected to grow over the next
infrastructure sector. Another infrastructure initiative, the
four years to match China by 2010. As India emerges out
National Highways Development Programme (NHDP), is also
of the shadows of its socialistic past and integrates
making impressive progress. The National Highway Authority
increasingly with the regional and global economy, it is
of India (NHAI) is being restructured for more effectiveness
spawning a new rich class – the number of billionaires in
and to be able to handle a large number of Private Public
India is already the highest in Asia, ahead of even Japan.
Partnership (PPP) projects. Work pace has improved on the
This socio-economic transformation is making India an
Golden Quadrilateral (GQ) and the North-South, East-West
increasingly lucrative market for a wide variety of products
Corridor projects – as against 1.86 km/day completed prior to
and services. These include biochemical, leisure and
May 2004, the schemes are now progressing at the rate of
4.48 km/day. All these initiatives should see ustainability of
the demand for commercial RE in India.
Outlook for Office Space
The DTZ study conducted across the top seven cities (including
their micro-markets) finds that the continuing healthy demand,
attractiveness due to rising capital and rental values and easy
availability of capital resulted in a large number of projects being
started at major locations. While demand continues to be strong,
the supply of quality commercial real estate is likely to outstrip
the demand in the short to medium term. The chart below (Figure
5) summarises the likely demand supply scenario in 2007 across
key cities in India.
The authorities have sought to stem speculative interest in the
Infosys Building, Bangalore
31
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
32
33
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
GLOBAL REAL
ESTATE OVERVIEW
Based on global realty reports by Cushman & Wakefield
34
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
Eastern Europe outperformed Western Europe, with compared to the 2005 ranking.
rental growth of 9.2 percent and 5.7 percent The Americas
respectively.
At a regional level, North America recorded 10.9 percent
According to the Cushman & Wakefield report, aside rental growth. This is slightly lower than the global 12.2
from the very large rental growth seen in Abu Dhabi, the percent figure, but compares favourably with Europe at
top ten best performing markets were almost all in 6.5 percent. South America continued to see the largest
India, particularly in the suburban locations. Thanks to a gains with an overall increase of 20.7 percent. Buenos
boom in financial services and IT as well as stricter Aires was the leading location in rental growth terms,
building regulations, rents in most key markets in India with a 42 percent increase. São Paulo and Rio de Janeiro
have skyrocketed. The largest Indian growth rate was also improved significantly. In North America, New York
posted by the central prime market of Worli, Mumbai, Downtown was the best performer, with an annual rental
where rents rose by 107 percent over the year, the growth of 36 percent. Atlanta (-9 percent) and Silicon
second highest rate globally. Valley (-4 percent) were this year's biggest
Other global top performers included Calgary, Canada, underperformers.
where the development of the oil industry coupled with Despite the fact that the US economy entered a period of
limited office supply pushed rents up by 47 percent over slower growth in the second half of 2006, the office
2006. In Europe, Dublin saw the highest rental growth, market recorded the best improvements in vacancy and
where prime rents rose by 43 percent in 2006, largely rents since the end of the 1990s boom. New York
due to supply constraints. Midtown remains the most expensive business location in
London West End continues to be the most expensive North America, with a total occupancy cost of just under
location in the world, with a rent of €1,594 per sq.m per €670 per sq.m per year. New York Downtown and
year and a total occupancy cost in excess of €2,000 per Washington CBD make up the top three, each with annual
sq.m per year. Of the top ten locations, only London and total occupancy costs of just under €460 per sq.m per
Paris retained their positions of first and fourth place year. Vacancy rates fell in most locations, with some
respectively in the global ranking. The entry of India markets including New York Downtown, New York
(Mumbai) and Ireland (Dublin) into the top ten pushed Midtown, Seattle CBD, Washington CBD and Boston CBD
back Moscow, Milan and New York by two places seeing vacancy drop below 10 percent.
35
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
36
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
The West End of London once again boasts the most expensive
rental level in Europe and the World, at €1,594 per sq.m per
year. The gap between first and second positions continued to
widen, as rental growth in London was more than three times
that of Paris, the second most expensive European location.
Central Dublin was the market with the largest rental
movement over the year, with growth of 38 percent. Only two
countries, Greece and the Czech Republic, experienced a fall in
rents, although these were only three percent and five percent
respectively. The Czech location of Brno saw the largest rental
fall in Europe of 19 percent.
Central and Eastern Europe continued to outperform Western
Europe, with CEE average regional rental growth at 9.2 percent
compared to Western Europe's 5.7 percent. Most markets were
trending upwards or stable, with only the Czech
Republic seeing an erosion in rental values. Romania is the top
regional performer this year in terms of rental growth, with
prime rents in Timisoara, Brasov and Constanta growing by a
quarter due to a supply/demand imbalance. Latvia and Estonia
also saw solid levels of rental growth for similar reasons.
37
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
38
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
the price of oil over the past few years and also the strong improving. In both main UAE markets supply is extremely tight.
levels of foreign investment. This is expected to ease in Dubai, as a large programme of
buildings works is scheduled for 2007.
Each of the locations within the region recorded rental growth,
with no stable or declining markets. However the level of rental RETAIL REAL ESTATE OVERVIEW
growth did vary widely from market to market, ranging from
Durban CBD at just two percent to Abu Dhabi where rental The last few years have seen the longest sustained period of
growth reached 200 percent over the past year. The market global economic expansion for decades, with each of the last
with the highest rental value was Kuwait, where rents were three years recording healthy GDP growth. Moreover, whilst the
almost 640 per sq.m per year. Kuwait also had the second pace of growth may be set to ease in the year ahead, this broad
highest level of rental growth, moving up by 41 percent during trend is set to continue – despite the hefty increases in energy
2006. prices, rising interest rates and the continuing threat of terrorism
and political instability.
Although still the most expensive in terms of rental values, the
gap between Kuwait City and the second highest narrowed
significantly over the year, with Abu Dhabi just 20 per sq.m less
at 619 per sq.m/year. The Israeli locations continued to offer
the best value, at a rent of between approximately 170 and
225 per sq.m per year.
The highest African rent was in Sandton, at around 150 per
sq.m/year, however this market saw one of the lower rental
growth levels at just five percent. Johannesburg is the African
star performer, with 29 percent rental growth over 2006, the
third highest regionally.
Property market performance has picked up considerably over
the past year. Although in some cases vacancy is relatively
high, for example, Johannesburg at 15 percent, almost across
the board supply is moving down and demand is strong and/or
39
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
Mall of Emirates
Dubai City
Whilst retailers have had to absorb the effect of recent cost The Americas
increases, the tone of the retail sector globally is one of
Demand for prime retail property across the Americas has been
cautious optimism, amid continuing growth and expansion into
robust. In the United States, whilst consumer spending growth
new markets.
has slowed, the retail property market has proved resilient and
The retail sector remains very active in terms of new store still managed to deliver solid rental growth of 10.7 percent.
openings, investment in new formats, new development, re- Most of the major city downtown markets have had an excess
development and mergers and acquisitions. Around the world, of demand over supply for prime space which has pushed rents
consumer demand for exciting retail formats and high quality to record levels.
retail facilities has rarely been stronger and this is reflected in
Rents in New York's 5th Avenue again went up to ensure that
the strongest rental growth figures seen for a number of years.
the city maintained its number one position as the highest
Barriers to market entry and investment are coming down -- rented high street in the world.
not just within the EU but also in the largest emerging markets
In Canada, most high street locations recorded a good rental
of India and China which offer vast potential markets for
uplift, with a variety of factors such as strong employment
retailers, developers and investors alike.
growth and residential development coming into play in the
key city markets. High oil prices have also benefited cities such
as Alberta in the main oil-producing regions.
In Latin America meanwhile, the main story is the continuing
40
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
41
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
42
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
43
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
44
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
45
SECTION I RETAIL REAL ESTATE MARKET OVERVIEW
Australia Adelaide Rundle Mall Australian $/sq.m/year 2,000 11.1% 3.0% 142 1,198
Australia Brisbane Queen Street Mall Australian $/sq.m/year 4,400 2.3% 3.0% 313 2,635
Australia Brisbane Indooroopilly Australian $/sq.m/year 2,200 4.8% 3.0% 157 1,318
Australia Melbourne Bourke Street Australian $/sq.m/year 4,500 0.0% 3.0% 320 2,695
Australia Perth CBD Australian $/sq.m/year 3,000 20.0% 3.0% 213 1,797
Australia Sydney Oxford Street Australian $/sq.m/year 1,900 -5.0% 3.0% 135 1,138
Australia Sydney Pitt Street Mall Australian $/sq.m/year 5,500 10.0% 3.0% 391 3,294
China Beijing Jianguomen US$/sq.m/month 160 14.3% 1.0% 178 1,501
China Beijing Wanfujing US$/sq.m/month 190 11.8% 1.0% 212 1,783
China Shanghai Huaihai Road (Middle) US$/sq.m/month 145 1.4% 1.0% 162 1,361
China Shanghai Nanjing Road (East) US$/sq.m/month 183 1.4% 1.0% 203 1,713
Hong Kong Hong Kong Causeway Bay HK $/sq.ft/month 735 4.9% 2.1% 1,134 9,544
India Mumbai Linking Road,Western Suburban Rs/sq.ft/month 450 57.9% 6.5% 116 976
India Mumbai Kemps Corner, South Mumbai Rs/sq.ft/month 275 27.9% 6.5% 71 596
India Mumbai Fort/Fountain, South Mumbai Rs/sq.ft/month 145 16.0% 6.5% 37 314
India Mumbai Colaba Causeway Rs/sq.ft/month 225 36.4% 6.5% 58 488
India New Delhi Ansal Plaza Rs/sq.ft/month 240 20.0% 6.5% 62 520
India New Delhi Connaught Place Rs/sq.ft/month 400 100.0% 6.5% 103 867
India New Delhi Karol Bagh Rs/sq.ft/month 320 88.2% 6.5% 82 694
India New Delhi South Extension Rs/sq.ft/month 550 111.5% 6.5% 142 1,193
India New Delhi Khan Market Rs/sq.ft/month 700 75.0% 6.5% 180 1,518
India New Delhi Greater Kailash I Rs/sq.ft/month 525 110.0% 6.5% 135 1,139
Japan Tokyo Ginza Yen/Tsubo/month 225,000 32.4% 0.6% 652 5,486
Japan Tokyo Shibuya Yen/Tsubo/month 100,000 0.0% 0.6% 290 2,438
Japan Tokyo Omotesando Yen/Tsubo/month 165,000 26.9% .6% 478 4,023
South Korea Seoul Myeongdong Won/Pyung/year 13,287,466 3.4% 2.6% 376 3,169
South Korea Seoul Kangnam Station Won/Pyung/year 12,738,368 3.4% 2.6% 361 3,038
South Korea Seoul Apkujung Won/Pyung/year 5,980,701 5.8% 2.6% 169 1,426
Malaysia Kuala Lumpur Bukit Bintang RM/sq.ft/month 40 0.0% 3.9% 138 1,159
Malaysia Kuala Lumpur Suria KLCC RM/sq.ft/month 50 0.0% 3.9% 172 1,449
Malaysia Kuala Lumpur Mid Valley Megamall RM/sq.ft/month 30 0.0% 3.9% 103 869
New Zealand Auckland Queen Street NZ$/sq.m/year 2,100 5.0% 4.0% 123 1,039
New Zealand Wellington Lambton Quay NZ$/sq.m/year 2,300 4.5% 4.0% 135 1,138
New Zealand Christchurch Cashel Mall NZ$/sq.m/year 1,000 0.0% 4.0% 59 495
Philippines Manila Makati CBD Php/sq.m/month 1,185 12.9% 0.7% 26 221
Philippines Manila Ortigas CBD Php/sq.m/month 930 3.3% 0.7% 21 173
Singapore Singapore Orchard Road S$/sq.ft/month 39 13.2% 1.4% 292 2,459
Thailand Bangkok City Centre Baht/sq.m/month 2,300 4.5% 5.9% 68 575
Taiwan Taipei ZhongXiao E. Road NT$/ping/month 12,000 7.9% 0.3% 123 1,037
Korea: 1 Pyung = 3.306 sq.m/Japan: 1 Tsubo = 35.6 sq.ft/Taiwan: 1 ping = 3.306 sq.m Source: Cushman & Wakefield
46
CONSUMPTION
SECTION II TRENDS FOR SHOPPING
CENTRE DEVELOPMENT
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
50
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
India possesses an enormously vast pool of PRIVATE CONSUMPTION EXPENDITURE SHARE: ALL INDIA
highly skilled professionals in the knowledge and Private Final Consumption Expenditure: Rs. 2,340,000 Crore (2006-07)
in 2006. The government of India has only Medical & Health Care 5.6%
51
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
Growth In Private Final Consumption Expenditure In India (Domestic Market) At Current Prices
Current price Rs.Cr
Heads of Expenditure
2003-04 2004-05 Growth Rate 2005-06 Growth Rate
FOOD & BEVERAGES 760,434 802,753 5.6% 870,170 8.4%
Cereals, bread, pulses, sugar/gur, spices, oils/oilseeds, etc 312,879 322,730 3.1% 338,427 4.9%
Fruits & Vegetables 149,721 158,190 5.7% 168,741 6.7%
Milk & milk products 114,502 120,598 5.3% 132,958 10.2%
Meat, egg & fish 71,397 77,551 8.6% 83,416 7.6%
Tobacco, pan & intoxicants 36,507 32,082 -12.1% 37,022 15.4%
Coffee, Tea & cocoa 14,558 19,472 33.8% 22,392 15.0%
Beverages 28,501 36,084 26.6% 45,627 26.4%
Catering (Hotels, resturants, etc) 32,369 36,045 11.4% 40,810 13.2%
CLOTHING 79,372 88,548 11.6% 102,764 16.1%
FOOTWEAR 10,569 11,870 12.3% 11,877 0.1%
CONSUMER DURABLES 58,498 66,199 13.2% 76,985 16.3%
Home Appliances / Equipment & Services 37,176 43,744 17.7% 51,582 17.9%
Household Furniture, furnishings, utensils & services 21,322 22,455 5.3% 25,412 13.2%
COMMUNICATION 31,722 38,601 21.7% 49,546 28.4%
PERSONAL CARE PRODUCTS & SERVICES 50,071 53,924 7.7% 58,613 8.7%
MEDICAL & HEALTH CARE 103,209 119,972 16.2% 138,053 15.1%
EDUCATION 38,806 43,810 12.9% 49,919 13.9%
LEISURE & ENTERTAINMENT 29,360 37,669 28.3% 44,602 18.4%
TRANSPORT 253,510 292,814 15.5% 323,029 10.3%
Personal Transport, accessories, operation & maintenance 102,364 119,514 16.8% 126,457 5.8%
Public Transport services 151,146 173,299 14.7% 196,569 13.4%
GROSS RENT, FUEL & POWER 186,683 197,907 6.0% 209,833 6.0%
MICELLENEOUS PERSONAL GOODS & SERVICES n.e.c. 120,054 136,552 13.7% 157,467 15.3%
PRIVATE FINAL CONSUMPTION (DOMESTIC) 1,722,288 1,890,619 9.8% 2,093,787 10.7%
IMAGES F&R Research estimates based on CSO National Accounts Statistics 2007, Ministry of Statistics & Programme Implimentation, Govt of India
The growth rate of domestic household spends on leisure and Private Consumption expenditure is highest in the North zone
entertainment, however, came down from 2004-05, when the (more than 700,000 crore) and lowest in the West.
segment had clocked in the highest growth rate of 28.3
A realistic indication of consumption expenditure obtaining from
percent over spends made in 2003-04. Another significant
specific zones, states or cities is obtained from the average annual
expenditure segment is healthcare and medical expenses
per capita expenditure. The national average for Rural areas is
(Rs.138,053 crore, indicating a 15.1 percent growth over last
Rs.17,287 and for the urban centres it is Rs.Rs.29,652. Zone-wise,
year’s household medical expenses). Recent announcement by
average consumption is highest for rural areas in the South
Reliance industry to set up over a thousand heath care
(Rs.21,621) followed by the North (Rs.17,064), East (Rs.16,184)
facilities across the country is an aim towards providing
and is lowest in the West (Rs.14,959).
quality services in this segment.
For the urban centres, average per capita private consumption
This report analyses shopping centre developments in India
expenditure is highest in the West zone (Rs.30,734) with the
across four broad geographic zones. In view of that, a general
South zone slightly behind at Rs.30,238 followed by the North
overview of the level of private consumption expenditure
(Rs.29,398) and East (Rs.27,599) in the order.
across these zones is worth mention. In 2006 the population
of India is estimated at 1,121 million and the population is THE INDIAN RETAIL MARKET
highest in the North zone (342 million) followed by the East
(311 million), South (238 million) and the West zone (230 As per Images F&R Research estimates, the Indian Retail market is
million) in the order. In line with the population figures, estimated at Rs.10,98,000 crore (at constant prices) an is
52
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
8,
00
0
30
00
4,
0
1,
23
4,
250,000 1,400,000
00
0
16
1,
00
8,
Organised Retail (Value Rs.Cr.)
1,
09
6,
1,200,000
03
00
1,
200,000
1,
0,
98
93
1,000,000
0
00
3,
150,000
00
800,000
20
,5
96
00
800,000
00
100,000
,5
00
0,
66
00
,5
14
00
800,000
,6
47
,0
35
50,000
28
53
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
CONSUMER
DEMOGRAPHICS AND
CHANGING CONSUMPTION
DEMANDS INNOVATION IN
UPCOMING MALL
PROJECTS
BY ARVIND SINGHAL > Chairman, Technopak
I
ndia is at an exciting tipping point in its socio
economic progress that makes it the cynosure of
local and global investors. A plethora of reasons
drives this intense speculation over investing in the
‘India Boom’ – a rapidly growing economy propelled
by a de-ageing demographic profile and a confidence
rarely seen in the so-called developing nations.
These tectonic shifts in demography and economic
potential are rapidly moulding consumer expectations,
spending and aspirations.
With a healthy GDP which currently stands at
Rs.38,23,415 crore (US$930 billion: that is projected to
have a sustainable real GDP growth rate of eight percent
till 2020), India is the world’s fourth largest economy on
GDP (in PPP terms) and is expected to rank third by 2010
– just behind the US and China.
According to internal Technopak estimates, the Indian
retail market – one of India's fastest growing industries – is
expected to grow close to 12 percent p.a. in the coming
decade to almost double its size in next five years from
Rs.13,56,949 crore (US$330 billion) to Rs.23,80,309 crore
(US$579 billion) by 2011.
54
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
% Split % Split
Urban 45% Rural 55%
GDP US$ 804 Bn
*Source: National Accounts statistics;
Monthly per capita expenditure & Technopak Analysis
Private Consumption Public spending & Gross
US $482 Bn (60%) Capital Formation 40% Retail Market: The Urban Split
% of % of Urban % of Total Cumulative
City Type
Population Market Market Market
Retail Non-Retail (Cumulative) (Cumulative) US $ Billion
US $300 Bn (62%) US $18 2 Bn (38%) Top 4 16% 20% 9% 27
Top 9 24% 30% 13% 40
Urban
US $135 Bn (45%) Top 62 43% 50% 22% 67
Top 141 53% 60% 27% 80
Rural
US $165 Bn (55%) Top 338 63% 70% 31% 94
Top 530 69% 75% 33% 100
Top 784 74% 78% 35% 104
Source: Central Statistical Organization (CS0) and Technopak Analysis
* Source: RK Swamy BBDO
55
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
Market Size % Share Growth Rate Market Size % Share Growth Rate Market Size US % Share
$billion 2006 2006 b/w 2010-05 $billion 2010 2010 b/w 2015-10 $billion 2015 2015
Food, Beverages and Tobacco 195 65% 7.0% 256 60% 6% 342 54%
Personal Care 15 5% 11% 23 5% 9% 35 5%
Apparel 21 7% 11% 33 8% 9% 50 8%
Footwear 5 2% 11% 7 2% 9% 11 2%
Furnishings 4 1% 15% 7 2% 12% 12 2%
IT & Consumer Durables 14 5% 15% 24 6% 12% 43 7%
Furniture 9 3% 15% 16 4% 12% 28 4%
Jewellery & Watches 15 5% 12% 24 6% 9% 37 6%
Medical Care & Health Services 8 3% 12% 12 3% 12% 21 3%
Recreation 2 0.6% 17% 3 1% 15% 7 1%
Others 12 4% 18% 23 5% 18% 53 8%
300 100% 9% 427 100% 8.4% 637 100%
Above are indicative calculations only
Share is % share of Retail market. The share would be about 60% of the above numbers in case they are to be seen as % PFCE. For example Food, Beverages and Tobacco would be about 40% of the PFCE
retail market, but its share is expected to decrease in the next Hence it is important for all to track demographic and socio-
10 years as other categories like apparel, IT and consumer economic changes, evolving consumer needs and desires, and
durables are catching up fast. behavioural transformation as it takes place including buying
behaviour. It is also important to have multi-channel, pan-India
Shares shown above are percentage shares of the retail
strategy for those who are aspiring to hold leadership position in
market. The share would be about 60 percent of the above
the industry in the years to come.
numbers in case they are to be seen as percentage PFCE. For
example Food, Beverages and Tobacco would be about 40 Retail Sector Developments
percent of the PFCE.
The retail sector is transforming rapidly and within next five years
The Key Trends That Will Impact The Retail Sector the top seven retailers are expected to invest around Rs.65,743
crore (USD16 billion). Investments in the range of Rs.90,380
The three key trends have certain issues of concern associated
crore+ (US$22 billion) are expected in the next five years in retail
with them, for example the extent and likely impact of
and its supply chain alone. The size of modern retail is likely to
urbanisation. Some of the issues are listed as below:
touch Rs.2,45,000-3,00,000 crore (US$60-75 billion) by 2011-12;
Urbanisation implying about 15-18 percent share of modern retail. At least 25
lakh additional direct jobs are likely to be created in the next five
v How rapid is it going to be? years. Hyper-competition is expected to set in by 2008-9 as the
v What is the likely impact on consumption and its footprint of the top-six players starts significant overlapping in top
growth/trends? 20-30 towns. This indicates a significant impact on other retailers
and branded good players – creating new opportunities and
Changing Family Structures threats.
v What is the future family structure? In short, India is attempting to do in 10 years what took 25-30
v How is it going to impact shopping behaviour? years in other major markets in the world and shall bypass many
stages of ‘evolution’ of modern retail. India is likely to see
v How is it going to impact the spending power and hence emergence of several ‘innovative’ India specific retail business
consumption? models and retail formats in the coming years.
Demographic Changes India Consumers: The Largest Beneficiaries
v What would be the demographic structure of India in next There would be multiple benefits for the middle-class consumers
five, ten, 15 years? (and lower income consumers). These can be summed up as
v How is it going to impact shopping behaviour? reduction of prices in typical monthly 'basic needs' shopping bill
by at least 10 percent within next 24-30 months leading to
v How is it going to impact the spending power and hence generation of an equivalent amount of surplus disposable income.
consumption? It also implies improvement in quality of fresh/perishable products
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SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
57
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
consumer-delight so difficult given the number and The security services in a mall are still way below international
distinctiveness of the consumer segments to focus on. standards and do not address uniquely Indian issues such as two
adults monitoring two elders and three kids (!), women feeling
Every significant change in the demography of the country has unsafe in public spaces, huge ‘class’ friction in many of the mall
grave implications for service and product management in the heartlands causing the mall consumers to fear even the mall staff
malls. I have outlined only a few of the most critical challenges and the mall security.
for mall developers. Their response to these challenges will
determine their ability to successfully cash in on the ‘India A conundrum that strikes me every time I visit a mall is the
Boom’. expectation and hope that mall shoppers will shop to their heart’s
content but the absence of any designated place to leave the
When one throws together an assortment of demographic
nuggets, the cluster of necessities for a mall to accept is very
clear. Almost 55 percent of India’s GDP comes from the Unlike the West, Indian shopping
service class, the time spent in work-related pursuits groups are big and sometimes as big
(travelling to work and actual work hours) has grown sharply, as seven to eight members! Managing
the number of double income families has been on the rise these large groups inside the mall,
which has meant less together-time despite a higher
disposable income, steadily deteriorating infrastructure and providing each group with a
environmental conditions and most importantly, a vigorous decongested experience is critical.
pursuit of youthfulness to stay relevant in these changing Apart from the physical space to
times. comfortably browse, malls also need
Do malls mould their offering to match these new to provide 'people' parking spaces.
demographic and psycho-graphic realities of India?
INFRASTRUCTURE shopping bags. These shopping bags are carried along from one
store to another, deposited and collected from the baggage
One of the biggest challenges facing mall developers today is counter at each store. Why should a consumer shop for more than
the lack of infrastructural support for the millions of square is necessary under these circumstances?
feet being developed as well as the millions spent in creating
Unlike the West, Indian shopping groups are big and sometimes as
the right look and feel for the malls. Given the unavailability of
big as seven to eight members! Managing these large groups
land in prime areas, most malls dot the periphery of the city
inside the mall, providing each group with a decongested
limits and require considerable effort to access. In an
experience is critical. Apart from the physical space provided to
increasingly time-starved world, malls need to ensure that
comfortably browse, malls also need to provide parking spaces for
consumer time is spent inside the mall, shopping, rather than
people. These human parking lots will allow the crowd to thin out
commuting to and from the mall. Access to the mall is still a
visually, aid easier navigation within the malls and allow the older
problem with regards to parking – no amount of parking space
members of the group recouping time so that they return
seems enough! Simplifying the access to the malls is likely to
refreshed to the shopping trip.
pay rich dividends to mall owners by making the mall a more
frequently accessed shopping place rather than a once-a-week My favourite example here is Inorbit mall in Mumbai. The mall has
shopping destination. More than any other tenant the super well designed parking spaces positioned most thoughtfully at
and hypermarkets in the mall are likely to benefit from this various nooks and corners of the mall. The trick here though, is to
changed perspective with which shoppers visit the mall. ensure that these parking spaces are not right in front of the
stores – it takes away from the ‘buzz’ or vibrancy of the store.
Food court at the Inorbit Mall, Mumbai
Commercial Street, Bangalore
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SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
Ideally, these parking spaces are best positioned in of Indians travelling abroad is increasing by 25 percent
nooks and corners or near elevators or escalators which each year; just last year, 83 lakh people travelled abroad)
are natural decompression zones for consumers on and therefore access to premium brands is not an issue.
shopping trips. Being made to feel special, having their privacy guarded
zealously is more important.
POSITIONING FOR SIGNIFICANT NICHES
The money is there to be spent if the experience is part of
Malls today (with very few exceptions) have no the selling. Premium malls have a lot to learn about
defined positioning or reason to score over other malls. service from premium automobile or jewellery retailers or
It seems that developers put in the same concepts, the even the hospitality industry. A welcome drink, a cold or
same tenants, the same experience (or lack of it) with warm towel at strategic points in the mall, quick pedicures
the amount of space being the only differentiating or manicures/massages, valet to park/retrieve the cars,
variable between one mall and the other. For proof of more efficient shopping trolleys, trained and articulate
this, one only has to go to the Gurgaon mall road. No sales staff (minus the Body Odour)… the list can continue
less than 10 malls will sit cheek to cheek on this road endlessly.
but there is absolutely no reason to visit one over the
other except the ones that have better movies playing Just as the super premium malls are here to stay, so is
or available parking at a certain time of the day. another concept based on changing psychographics of
new India. The concept of the highway mall is
This lack of clear positioning has led to the malls appropriately being kick-started by the fountainhead of
becoming melting pots or socio economic levellers malls – Gurgaon. Other border areas such as Sonepat,
resulting in the upper end of the consuming class Badarpur etc. are also seeing heightened activity in this
experiencing a profound loss of ‘their space’. As the regard. The highway malls aim to capture two distinct
middle classes throng to the malls, the upper classes target segments – the frequent traveller (who works
try to find new spaces to spend their time and money. across the border) looking to maximise time by accessing
A long-felt need for an exclusive mall experience is a mall on the way home, and the long-distance, cross
now being realized as more and more mall developers country family travellers accessing the mall to rejuvenate,
focus on the premium mall concept. Atria, the unwind, recoup.
Millennium Mall in Worli, Mumbai is one such case in
point. Several more malls are slated to target this My favourite example of a theme mall is a combination of
audience in the key metros. contexts – a room crunch faced by frequent travellers in
key metros and a tenant and conversion crunch faced by
However what these malls need to do is to go beyond mall developers. The result – hotel rooms in malls that
just housing premium pr luxury brands and focus on satiate the huge demand for hotel rooms in India, both by
the ‘premium experience’. Most of the affluent class domestic as well as International travellers. The additional
today travel abroad on work or pleasure (the number facility in the mall is not as much of a burden for the
Haldirams, Kolkata
59
SECTION II CONSUMPTION TRENDS FOR SHOPPING CENTRE DEVELOPMENT
A
s the modern shopping centre
phenomenon continues to impact India's
urban landscape, with about 500 malls
expected to be operational by year 2010,
the chances of over-supply of retail space
is also becoming a cause of worry for
most developers. What we find today is a proliferation of
stereotyped malls coming up in clusters, each offering
more or less similar products and services. The need of
the hour clearly is a concept and design differentiator.
It is the timeless appeal to an artless human emotion; and
only, human beings have made a fine art of it. Civilisations
have thrived on the pulse of the marketplace. Trade, wealth
and urbanisation… Be it the 5th-century-BC Greek agoras,
66
SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
The idea is: attracting not only prospective occupants of space at the
shopping centre, but end-customers as well; attracting the right tenant mix,
commensurate with the positioning of the centre; using each design
element to inspire a psychological situation wherein the casual wanderer
becomes a shopper – and in general putting together the whole
experience of being present at and shopping at a mall.
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
optimally. Within the centre, the design plan must clearly lay
out the pattern for pedestrian and vehicular flow. To the extent
possible, these must be kept apart. The car-parking facilities
necessarily form a crucial concern of shopping-centre design.
SHOPPING CENTRE DESIGN AND DEVELOPMENT
IN INDIA
From just three malls in year 2000, the country is all set to
have over 500 malls by 2010; with most of them in different
stages of planning, design and construction. It is estimated that
roughly 300 million square feet of quality retail space will be
accumulated by 2011. This is almost reminiscent of what
happened in America in the late '80s and early '90s, though on
a very different scale.
As Chris LeTourneur, partner and CEO, Thomas Consultants
Inc., pointed out in the last edition of this publication: “While it
has taken shopping formats around the world centuries to
evolve and more specifically shopping malls have taken over 60
years to evolve, India will go through this change process in less
than 10 years… India stands to benefit greatly from the lessons
learnt elsewhere around the globe relating to the creation of
shopping centres.”
Developers in India have recognised that their challenge lies in
concocting a blend of learning from international experiences
along with local 'Made in India' solutions. There are literally
millions of square feet of new shopping centres being
constructed that will become operational in the next five years;
and which will have a profound impact on the direction that
organised retailing takes in India. Some of these centres will
survive, while others will be replaced. It is a hugely competitive
market out there for developers and retailers alike; but India
still has the benefit of learning from the experiences in
shopping centre design and development from the many other
countries around the globe who have already passed through
this cycle.
Eaton Centre, Middle East
68
SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
DESIGNING INDIA'S
MALL POTENTIAL
BY ANUJ PURI > Chairman & Country Head > Jones Lang Lasalle Meghraj
R
etail in India is changing the way
consumers perceive and experience
shopping. The process of evolution
began with the traditional high street
and air-conditioned shopping
complexes of the pre-1990s era.
These eventually led to the growth of the present
day large shopping malls, multiplexes and
shopping centres. Such shopping establishments
are not limited to India's metro cities alone – tier-II
and III towns too are appearing on the retail map
with increasing prominence.
The increasing demand for new format retail stores
has put pressure on shopping centre architects and
designers to create lifestyle destinations that
match international standards in shopping
establishment design. Can we claim that India's
retail districts have attained a level of design and
ambience comparable with those in developed
countries? We are getting there, but the answer is
still a resounding 'no'. Rather, we are at a stage
where the retailers, developers and investors
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
74
SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
Fabindia, Mumbai
75
SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
I
ndia's retail sector is burgeoning and presents
an exciting opportunity for retailers and for
consumers alike. Consumers are witnessing an
increase in modern trade formats, especially in
the number of malls which offer convenience,
atmosphere and ambience. Shopping malls
entered the Indian retail market in the latter half of
the 1990s. Compared to less than 30 operational
malls in 2003, IMAGES F&R Research estimates that
with over 600 malls being built, retail space will
exceed 40 million square feet with an average size of
1,000 square feet per brand.
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
It is important to understand the issue of design differentiation watch a movie at the multiplex, eat at the food court, use the
from three perspectives: entertainment zone or enjoy a family outing on a Sunday
morning.
n Building specialty malls
Studies suggest that:
n Attracting footfalls that are more targeted, niche-oriented
and therefore, more likely to spend than regular footfalls n Over 60 percent of visitors enter malls to watch a movie
(ie., visit a multiplex) or to eat (ie., visit a food court)
n Offering unique facilities to incentivise consumers to
spend at malls n Only about 30 percent enter a mall to shop!
With the proliferation of malls, it will become imperative, from
India will soon have over 50,000 retail outlets. However, with the perspective of the real estate developer and anchor and
approximately 300 national brands available currently, most of tenant stores, to differentiate themselves from other malls that
these malls will have a very similar tenant mix, with the same may be located just a few kilometres away. Developers and
brands available across almost all shopping centres. Given that tenants need to work together to develop strategies for
malls may offer the similar stores, not to mention a parallel incorporating marketing strategies, promotions and customer
high end 'look and feel', it is even more important to ensure a segmentation tactics to drive footfalls, increase expenditure per
differentiated shopping experience to consumers that can set footfall and further differentiate themselves with shoppers.
one mall apart from another.
A DIFFERENTIATED SHOPPING EXPERIENCE
FOCUS AREAS FOR DIFFERENTIATION
One way to offer a distinct shopping experience is to offer
Other malls are embarking upon differentiating themselves by
stores that fall under a specialty category such as gold and offering exclusive features and facilities such as:
jewellery, luxury products, home goods and décor, home
improvement, etc. Indeed some malls are being built or are n Entertainment and gaming facilities
already built which are already present in these categories. n A hotel-cum-shopping mall complex where hotel guests
Some potential categories that real estate developers are can frequent and shop in the mall
considering for specialty malls focus on children, women and
consumer durables. Malls that are differentiated in terms of n Safe recreational areas for children
their offerings appeal to customers' specific needs and provide n Large food courts which offer a variety of cuisine that
an outlet for dispensing against those needs! meets the needs of Indian consumers' changing palates
Specialty malls also tend to attract footfalls that are more n Water and theme parks that are attached to malls
likely to spend on purchases than regular footfalls, which are n Creating 'India's largest' which could imply creating India's
present in traditional malls. Consumers who come to specialty largest food court, having India's largest saree shop, India's
malls do so with a specific purpose and goal in mind; largest toy shop, etc., on mall premises
consumers that enter traditional malls may be doing so to
Mango store at Atria Mall, Mumbai
Total Mall, Bangalore
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
FUNDING
REAL ESTATE
DEVELOPMENT IN INDIA
I
ndia's commercial real estate stock is estimated
to be the fourth largest in Asia, following Japan,
China and South Korea. However, this still
represents a small fraction of the global
commercial real estate stock, which totals
roughly US$19 trillion (INR 781,000
billion/arawb).
Getting accurate and reliable data on overall real
estate investments, especially in the emerging
markets like India, is quite a difficult task and most
studies are based on broad estimations of the total
size and investment potential. In India, even the
institutional real estate market is just started
78
SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
With the Indian economy growing strongly, the demand for office, retail and
logistics space is simultaneously set to expand significantly in the next few
years. It is estimated that this growing demand would effect an increase in
India's investible real estate stock by US$18 billion (INR 64,056 crore) by
year 2010.
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
leading business space providers has been active in funds, are increasingly becoming the preferred entry
India since 1999, and owns IT parks in Bangalore and route for cross-border investors, particularly amongst
Hyderabad, and is building IT parks in both Chennai US investors. Tishman Speyer, Vornado Realty, GE
and Kolkata. Ascendas launched a US $350 million Capital, Warburg Pincus, Citibank, Apollo Real Estate
(INR 1,440 crore) India IT Parks Fund in 2005, with and Morgan Stanley are all active, mostly through JV
GE Capital subscribing US $63 million (INR 260 real estate funds. Tishman Speyer, for example,
crore). Most Asian development companies have formed a joint venture in April 2005 with ICICI
focused on tier-I cities, primarily in residential and Ventures, the private equity arm of ICICI bank. TSI
commercial assets. Venture Funds plans to invest close to US$1 billion
(INR 4,112 crore) over the next five years.
Other Asian developers include Emaar (based in
Dubai), which is developing integrated townships in TRENDS IN INDIAN REAL ESTATE
India's tier-I and II cities. In January 2006, it INVESTMENT
announced a US $4 billion (INR 16,450 crore) joint
venture with MGF Land (Emaar MGF), representing Several global and local factors have converged since
India's largest real estate FDI. 2005 to culminate in the unprecedented interest in
Indian real estate by global and domestic investment
Real Estate Funds: Real estate funds, including funds. But it has taken almost ten years for the Indian
private equity funds as well as dedicated real estate real estate market to evolve to its present stage, after
having completed a full cycle.
Ever since the correction of the late 1990s, the real
estate market has emerged from its phase of
consolidation; and since the early 2000s it has been on
a growth and expansion phase. In the years of
resurgence, the transformation of the Indian real
estate sector has been driven by consistent growth of
the economy and business, growing incomes and
aspirations as well as enthusiastic supply response. The
scale of transformation achieved till now has not been
insignificant considering that a few years back the
sector was insulated from foreign investment.
Trends in Real Estate Investment
The opening up of investment into real estate markets
has meant that real estate project financing can come
from various routes including – mezzanine financing,
private equity investment, private placement with
institutions/HNIs, funding through capital market
route either on Indian bourses or internationally (AIM
listings) and external commercial borrowings (ECB) in
case of integrated townships. Debt funding has also
turned a corner by being far more accessible for
developers. Along the way, domestic banks and
financial institutions also altered their view on
exposure to the real estate development sector with
funding institutions taking exposure to real estate
development and construction projects in a big way.
Moreover, the last couple of years have been a sort of
'golden age' for real estate and construction
companies listed on the major stock exchanges. The
need for developers to continually expand in a
competitive environment and acquire land tracts for
achieving bigger size, meant recourse to large fund
corpus at competitive rates. This led more and more
unlisted real estate companies to consider seeking
recourse to the capital markets through the initial
public offer (IPO) or rights issues. According to press
reports in 2006, real estate IPOs were the second
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
largest mobiliser of funds from the stock markets (INR limiting repatriation clauses.
3,993 crore) second only to energy companies.
The lukewarm response to the 2002 FDI policy did not
Apart from seeking recourse by listing on Indian stock go unnoticed by the policy makers and after
exchanges, real estate companies have found an considerable deliberations with the Industry, a far more
alternative funding route in the Alternative liberalised real estate FDI policy was unveiled in
Investment Market (AIM) of the London Stock February 2005.
Exchange. Listing on AIM gives companies access to
Through the second FDI policy the government decided
liquid global funds at close to international lending
to allow foreign investment up to 100 per cent under
rates, flexibility of listing companies abroad and
the automatic route in townships, housing, built-up
achieving an international profiling. Though the
infrastructure and construction/development projects.
number of Indian real estate companies listing on AIM
This policy significantly reduced the threshold norms of
is a handful as of now, it is by no means insignificant.
minimum area to be developed under each project to 10
In fact in future, this is expected to be an important
hectares in case of serviced housing plots or 4,50,000
source of funds for Indian development companies
sq.ft in case of construction-development projects.
and real estate funds.
This new policy significantly liberalised foreign
Policy Enablers investments in the real estate sector in India, as a result
On the policy front, the government has initiated of which we find high activity in real estate sector
several reforms in the real estate sector. For opening leading to high appreciation in real estate costs across
the door for the foreign investments, the Foreign the urban centres. Foreign real estate funds and
Direct Investment (FDI) in Real Estate policy draft was developers were quick to respond to the new
announced in 2002, which would permit FDI up to 100 opportunity in the Indian real estate arena.
per cent for development of integrated townships, Real Estate Funds in India
including housing, commercial premises, hotels,
resorts, city and regional level urban infrastructure. According to Jones Lang LaSalle Meghraj, there seem to
be anywhere between 100 to 120, India specific real
This policy sought to attract foreign direct investment
estate funds (global and domestic) in various stages of
into integrated townships with the basic threshold of
operation:
investment set at a minimum of 100 acres. Although
the policy was a bold step considering the time when n It is quite an uphill task to arrive at a broad figure for
it was announced, the policy turned out to be quite the investment that is in the pipeline. Reports indicate
restrictive given the high super threshold of FDI flows in real estate have been in the range of
investment, the stringent delivery norms and the US$7-10 billion (approximately INR 30-40 thousand
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
crore) since the policy the outset and could change over mood, being confident that the real
announcement. Given the the years. Also the indicative estate sector will remain stable over
number of funds operational and figure stated would be the typical the next couple of years.
others that are planning to enter size per fund and not per principal
In terms of overall investment
the country, it is quite possible investor
attractiveness, the ranking of cities
that all this figure taken together
n The real estate funds are not just according to Jones Lang LaSalle
could be as much as US$15
restricted to the traditional large Meghraj is as follows:
billion (INR 60,000 crore)
metropolitan cities, when it
n Chennai, Delhi & NCR, Mumbai,
n It is possible to further classify a comes to sourcing investment
Bangalore and Hyderabad in the
subset of all the above- opportunities. Despite the fact
tier-I category, and
mentioned funds as 'active', that these funds have been on
which could include funds that ground for just over an year, n Pune, Kolkata, Chandigarh,
have operations on ground in there are instances of real estate Ahmedabad and Indore in the
India and are actively sourcing funds seeking opportunities even tier-II category
investment transactions. It is in smaller metro cities and towns
It is largely felt that there is a
estimated that anywhere (classified as tier-II and III), which
definite scarcity of ready
between 50-60 percent of the is indicative of the availability of
'investment grade' product as of
total number of funds stated opportunities in smaller towns
now, as a result of which real estate
previously can be segmented in and the flexibility of funds to
funds have had to devote longer
this category consider the same
time in screening and evaluation of
n Based on available data from In line with the strong macro deals. Unrealistic valuation
primary and secondary sources, economic indicators in the Indian expectations, regulatory hurdles,
on a ballpark basis, the indicative economy, the industry seems quite lack of clarity in land titles,
average corpus per fund ranges upbeat, expecting the GDP growth developer's credibility and
between US$250-300 million rate to be in the range of 8-10 transparency issues are the main
(INR 1,000-1,250 crore). It is percent by 2009. Regarding the concerns that continue to create
important to note here that there future growth potential of the bottlenecks that lead to distortions
are quite a few proprietary funds, Indian real estate market, fund in the deal making process.
whose corpus is not defined at houses in India are on an upbeat
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
LEGAL
AND REGULATORY
ASPECTS OF REAL ESTATE
DEVELOPMENT IN INDIA
A
s almost every form of
modern business
activity is guided by
legal processes to
ensure the smooth
conduct of operations,
the business of retail real estate
development too is guided by such
laws and regulations. Here we discuss
some of the most prominent acts and
regulations relating to the
commercial real estate market in
India.
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
All-India: the standards of weights and measures n Prohibition on sale of permitted food colours (Rule 48a).
act, 1976 n Prohibition on sale of permitted food additives (Rule 48c).
The Act is applicable to the whole of India: The Trademarks Act, 1999
n Enacted to establish certain standards with regard to weight Each retail brand has a unique image and as such retailers also
and measures, regulate inter-state trade or commerce for have to comply with regulations relating to The Trademarks Act,
goods sold or distributed by weight, measures or number 1999. Some of the provisions are as follows:
and matters incidental thereto.
n Application for registration of trademark has to be filed in the
n Verify and stamp, the weights, measures, balances, etc., office Registrar of Trademarks within whose territorial
once in a year.
n With regard to retail sales, retailers have to comply with the
Standards of Weights and Measures (Packaged
Commodities) Rules, 1977.
n Under the Standards of Weights and Measures (Packaged
Commodities) Rules, 1977, the packages for retail sale shall
contain the following details: Name of the commodity, Net
Contents, Maximum Retail Price, Date of
Manufacture/Packing, Name and Full Address of the
Manufacturer or Packer.
The Prevention of Food Adulteration Act, 1954
The Act is applicable to the whole of India and aims at making
provisions for the prevention of adulteration of food. The main
prohibitions under the Act are as follows:
n Prohibition on the Manufacture, Sale, etc. of certain food
articles
n Prohibition on use of certain expressions while labelling of
edible oils and fats (Rule 37 D).
n Prohibition on sale of certain admixtures (Rule 44)
n Prohibition on use of acetylene gas (Rule 44 Aa).
Prohibition on sale of food articles coated with mineral oil,
(Rule 44 AAA and Appendix B).
n Prohibition on sale of admixtures of ghee or butter
(Rule 46).
n Restriction on sale of Kangra tea (Rule 44e).
n Conditions for sale of flavoured tea (Rule 44g).
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
FEE PRESCRIBED OFENCE FEE PRESCRIBED PENALTY B. Register of employees - Form No.7
Non-standard weights or Imprisonment upto six months, or fine C. Return of Contributions - Form No.6
measures, or numeration. upto Rs.1,000 or both. In case of second
or subsequent offence, imprisonment D. Accident register - Form No.15
of upto two years and also fine.
E. Inspection Book & First Aid Book
Quotation, etc in non-standard Fine upto rs. 2000/-. Incase of second or
weights and measures Subsequent offence, imprisonment for a The Employees' Provident Funds Act, 1952
Term upto 3 years and also fine.
Main provisions:
Sale, etc of un-verified Fine upto Rs.10,000. In case of second n Applicable to every retail establishment employing 20 or more
weights and measures or subsequent offence, imprisonment
upto seven years and also fine. employees.
n Retailer has to pay contributions on or before 15th of every
Sale etc. of packaged goods Fine upto Rs.5,000. In case of second or
not conforming to provisions subsequent offence, imprisonment upto month.
of sec. 39 five years and also fine. n Compulsory to pay contribution in respect of employees
Contravention of any other Fine upto Rs.2,000
earning less than Rs.6,500 per month including basic salary
provision of the act and dearness allowance.
n Forms required to be maintained/submitted:
jurisdiction the retailer's establishment is situated. A. Declaration of all the employees (Form No. 2)
n Every application for registration of a trademark shall bear a B. Employees qualifying for membership of the fund etc.
representation of the mark in the specified place provided in (Form No.5 and 10)
the form. Ten additional representations of the mark have
to be submitted along with the application. C. Consolidated annual contribution statement (Form No. 6A
and 3A)
n After the acceptance of the application, the application has
to be advertised in the Trademarks Journal. D. Inspection book
n Registration of the trademark shall be valid for a period of
seven years, but it may be renewed from time to time.
The Employees' States Insurance Act, 1948
n Applicable to establishments employing 10 or more
employees earning salaries less than Rs.6,500 per month.
n Contributions should be remitted on or before the twenty-
first of every month.
n Records to be maintained:
A. Declaration of all employees with post card-sized family
photos (two copies)on Form No.1
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
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SEC III CHAPTER 1 MALL DEVELOPMENT: A PROCESS STUDY
89
SECTION III
Chapter-II
MALL DEVELOPMENT:
A PROCESS STUDY
SECTION III CHAPTER II ANCHORS IN MALLS
Landmark, Mumbai
ANCHORS IN MALLS
BY ANSHUMAN MAGAZINE > Managing Director, CB Richard Ellis South Asia
I
ndia has experienced a rapid rise in organised
retail in the last 10 years, evolving from a
country with neighbourhood (kirana) stores to
having its metros dotted with glitzy showcase
'Malls'. From a time in early 1990s when a
15,000 sq.ft store left many skeptical about its
survival to a time when a million square feet mall
with several large stores draws merely a passing
look, India has come a long way.
Driven by changing lifestyles, strong income
growth, improved quality consciousness and
favourable demographic patterns, Indian retail is
expanding at a rapid pace, leading foreign and
domestic retail brands to expand/register their
presence in India. For these retailers/brands the
fastest way to list their presence in the consumer
mind is to be in a 'mall', in a big way.
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SECTION III CHAPTER II ANCHORS IN MALLS
Haldiram's Kolkata
HOW ARE ANCHORS SELECTED? most cases anchors occupy between 40 and 60 percent of the
space in a mall. In physical configuration, typically anchor
Many of these retailers/brands have arrived in India or have tenants (if there is more than one in a mall) are located as far
expanded their footprint as anchor presence in various malls. In as possible from one another to maximise the amount of traffic
most malls, these anchors are the drivers of foot fall and act as from one to another, benefiting the smaller tenants.
magnets for consumers to come and other stores to locate in
the mall. How are anchors selected? Is it a self-selection TYPE OF ANCHORS
process by the retailers/brands or is it a result of the desire of India has come a long way in its retail journey, and so has the
mall developers to position their asset, or is it the presence of nature of anchors in its malls. A decade ago, one would never
target consumers? have imagined a hotel or an F&B chain to act as an anchor in a
It is in reality a combination of choices made by the retailers, retail development. These days, a hypermarket, a department
the developers and the consumers. store, a lifestyle store, a hotel, a multiplex, a food court, a
family entertainment centre, and a health club can
In many instances, multi-brand retail companies enter into independently or together act as anchors. However, the
strategic tie ups with developers who roll out a long term plan concept of an anchor is still evolving in India. We are yet to see
to develop malls in various cities. In each of these future malls, an IKEA, or a Carrefour. But we are not far behind.
a brand(s) of these companies will act as anchor(s). In general,
such tie ups occur between large developers with pan-India CONCLUSION
presence and large companies with multi-brand presence in the
retail segment. Emerging markets are attracting major brands from across the
world and India, being a leader, is not immune to the
On other occasions, a mall developer may desire to position an phenomenon. Retailers in India are most aggressive in Asia in
asset towards a particular tenant mix. The selection of an expanding their businesses. Their preferred means of expansion
anchor tenant(s) for such an asset will be in accordance to the is to increase the number of outlets in a city, and also expand
desired positioning and the presence of a target catchments to other regions.
population. In such cases we may witness a particular
brand/store as an anchor or a bevy of brands belonging to the As India ties itself inextricably to the global market, the forms
same stable acting as anchors. and formats of global retail are likely to make their imprint on
India in the future. Moreover, with the expected opening up FDI
In other instances, an anchor may wish to be present in a mall in multi-brand retailing, the interest of foreign retailers would
by virtue of its location and the catchments area. be more focused on India. The franchise and cash and carry
route would give way to direct participation by retailers
THE PROCESS increasing the nature and scope of future anchors.
Typically, an anchor enters as a tenant at a design board stage Future malls would be larger, with more anchor tenants, which
and consequently receives a number of discounts from the mall will mean that less and less malls would cater to niche
developer. An anchor typically pays 30-50 percent discounted segments. Malls would be catering to the general population
rentals, receives higher floor efficiency than other smaller and less at targeted clients. We would expect to see more
tenants, enjoys landlord improvements (viz., improved interiors, 'Power Centres', 'Regional Destination Malls' and 'Discount
escalators within the store, dedicated service elevators, Malls' in the future, replicating the western format. Would our
commercial signage, and special area for advertisements and children be able to shop in a Plaza with an IKEA, a CostCo, a
promotions). Wal-Mart Super Mart and hundreds of other smaller stores in
More often, as an anchor, it drives the design of the mall and in 2020? Maybe…
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SECTION III CHAPTER II ANCHORS IN MALLS
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SECTION III CHAPTER II ANCHORS IN MALLS
35000 1700
Organi sed si ze i n Rs. C rore
Adlabs Cinemas converted into a three-screen multiplex, will now spread across
Adlabs Cinemas, owned by the Anil Dhirubhai Ambani Group India's fast growing, prosperous small towns. Adlabs plans to
(ADAG), was launched in 2000 with the opening of the world's come up with an investment of about Rs.100 crore in
largest IMAX dome theatre and a four-screen multiplex in Chhattisgarh, for instance, to develop four-screen multiplexes
Wadala, Mumbai. Adlabs operated four multiplexes (three in at Raipur, Bhilai, Bilaspur, Korba, Raigarh, Ambikapur and
Mumbai and one in Nasik), with a total of 12 screens and an Rajnandgaon.
audience capacity is 4,385 seats in 2005-06. Revenues stood at ADAG's ultimate grand plan is to utilise Reliance Infocomm's
Rs.34 crore in the last fiscal, with an average transaction value existing fibre optic network to digitally screen movies from a
of Rs.130. central location across Adlabs Cinemas' vast movie hall
Today Adlabs Cinemas operates approximately 80 screens network. This strategy might also help in bringing down current
across India. The company is currently on a massive tie-up multiplex ticket prices – at least in small town India. At its
operation with multiplexes and single-screen cinema halls, as
well as greenfield sites across the country, especially in Gujarat. ADAG's ultimate grand plan is to utilise
Currently some 350-odd acquisitions, long term leases and
management contracts (with single-screen theatres) have been
Reliance Infocomm's existing fibre optic
targeted in the first phase of expansions. Most of these new network to digitally screen movies from a
alliances are in tier-II cities like Indore, Meerut, Allahabad and central location across Adlabs Cinemas'
Belgaum.
vast movie hall network. This strategy
Around 700 movie halls will be targeted over the next few
years, most of which will be converted either into multiplexes might also help in bringing down current
or into prime single-screen destinations like the company's multiplex ticket prices – at least in small
Metro Adlabs in Mumbai. What started with the Mehul Theatre
in Jamnagar, Gujarat (an Anil Ambani stronghold), which was town India.
INOX
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the chain of Fame Cinemas, the company gave Mumbai its first
five-screen multiplex and its first IMAX theatre. It today has a
total of 30 screens in seven complexes. By 2009 the chain
targets a sprawling presence with approximately 52,000 seats.
M2K Cinemas
M2K Cinemas from the M2K Group initially started off with a
multiplex at Rohini, Delhi. Its second outlet was also at Delhi's
Pitampura area. At present M2K Cinemas operates five screens
at two multiplexes. The company plans to add 500 multiplexes
by 2010.
UFO Movies Digital Cinema Solutions
UFO Movies Digital Cinema Solutions is a global end-to-end
Digital Cinema System equipped with advanced features such
as real time satellite delivery, Smart Card-based licensing and
high-end management information systems. UFO Movies
delivers digitally mastered, high-quality movie images through
satellite directly to cinema halls.
At the recently concluded IIFA awards in the UK, UFO Movies
received the 'Innovation in Indian Cinema Award'. The largest
digital cinema chain in the world, it has plans to digitise 2,000
screens by FY 2007-08. At present UFO Movies has digitised
Agra, Lucknow, Panipat and Gulbarga). more than 750 screens in India and has plans of digitising many
Fun Multiplex plans on running a total of 150 screens by end- more.
2008, with plans of operating another 300 screens by FY 2011 D-CINEMA: THE NEW TECHNOLOGY
across 23 cities in India. The company also aims to bring 1,500
cinema screens under its fold by 2011 (including digital, single Digital cinema, or d-cinema, involves the production, delivery
screen refurbishments as well as multiplex formats). and projection of feature films, trailers, advertisements and
other audio/visual programmes to theatres, using digital
INOX Leisure Ltd
INOX Leisure Ltd is the entertainment venture
of the INOX Group, a subsidiary of Gujarat
Flurochemicals Ltd. INOX pioneered the
concept of regional film screening in India; while
INOX, Pune, was the first multiplex in the
country to introduce the concept of a Preview
Club.
The multiplex chain is currently running 54
screens at 15 multiplexes in India. The multiplex
chain has a total audience capacity of 16,700
seats at present, and plans to operate 165
screens by 2012. Its merger with CCPL (89
Cinemas) has given INOX access to an
PVR Cinemas, Mulund, Mumbai
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Ticket counter at a PVR Talkies outlet
economic profiles of such locations to cut costs in the form of the industry needs to look at locations beyond the top 20-30
no-frills exhibition spaces, and of course lower ticket prices too cities. There is potential to locate multiplexes in about 700
– PVR Talkies being a case in point. locations in India at present, with an unfragmented core
catchment of about five lakh people. Typically most
Not only tickets, but F&B costs are also lower in small town
multiplexes today are located in at high-end spaces. So once
India. While the F&B costs in metros fetch 20-25 percent of
rentals go up, CAM charges escalate and the industry's tax
the revenue, it is 15-20 percent in non-metros. Since F&B
holiday comes to an end – the business will be forced to do a
margins of multiplex operators are as high as 60-65 percent,
re-think.
lower revenues from that segment delays the business from
breaking even in tier-II and III towns and cities. Right now, despite mercurial real estate costs, the industry has
not really been affected because most multiplex owners have
Location, location, location
already tied-up with developers for at least the next couple of
There is a clear indication, as mentioned earlier, of an years; and being anchor tenants, they end up getting special
oversupply of multiplexes in metropilitan centres. Gurgaon's rates too.
famed 'Mall Mile' being just such a case in point. Multiplexes
The important point to keep in focus, however, is that single-
are largely a weekend-driven business and excess capacities
screen theatres remain the choice of the majority in semi-
could mean cannibalisation within the industry, leading to as
urban and rural India. The lower economic segment of urban
low as 30 percent occupancy at multiplex auditoria.
India too prefers the ticket prices of single-screens to the over-
There is a need to venture into smaller markets therefore; and priced multiplex ones.
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Bangalore Central
BUILDING A MALL
AS A BRAND BY PANDRANG ROW > Partner & Chief Brand Communication Officer,
Vertebrand Management Consulting
I
n Field of Dreams, Kevin Costner's character,
an impoverished farmer, is pushed by some
supernatural force to build a baseball diamond
in the middle of his fields. Despite the fact
that his farm is in the middle of nowhere, a
voice tells him, “Build it and they will come.” At
the end of the movie we see a long queue of cars
approaching the field.
Most mall builders today seem to have that same
somewhat untenable belief, “Build it and they will
come.” The scenario is predictable: a builder finds a
nice plot of land near a good neighborhood, a
college or some 'electronic city' and assumes that
the location is perfect for a mall. The conviction is
based almost entirely on gut feel and a vague idea
that there are lots of youngsters from
colleges/BPOs/IT companies in the area who are
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SECTION III CHAPTER II ANCHORS IN MALLS
Crossword, Kolkata
BRANDING A MALL
Building a mall brand
cannot begin after
you've found some
land and built a swank,
A mall brand is actually an experience. steel, concrete and glass structure.
Every time a consumer walks into the It must begin well before that.
mall her visit reinforces and strengthens To begin with you must accept one immutable fact: a mall is
the brand – and everything about the not a building it is a product.
mall affects that experience; the shops, And a product will never be accepted or purchased by a
customer regularly unless and until it's a brand.
the ambience, the parking availability, the
What is a brand?
loudspeaker system, the movies, the
food court . . . everything. It's the most valuable piece of real estate in the world: a part of
your consumer's mind.
To amplify on that: a brand is that portion of a person's mind,
generally 'well-paid' and will therefore have cash to spend. which justifies using a product repeatedly, paying a premium
There are certain set architectural patterns for all malls, for it and attributing to it qualities over and above those of
generally from the USA, so a developer only has to choose one another product in the same category.
and then the engineering team gets on the job. Then, within a How Can a Mall Become a Brand?
reasonable amount of time a steel and concrete monolith rises.
A mall has several qualities that make it different from any
Simultaneously, the developer's marketing team is on the job. other brand. To begin with it is an immovable product, but it is
So offers are sent for space to the usual suspects: Nike, Levis, also a highly perishable product. So, if you have no visitors on a
Reebok, McDonald's, Subway, Westside, Shoppers Stop, Barista day, the day's dead and gone.
. . . And before long a mall opens. It will have a beautifully
decorated foyer in glass and marble, many glittering stores, Further, a mall brand is actually an experience. Every time a
with the smells of various delicious foods floating through the consumer walks into the mall her visit reinforces and
air. strengthens the brand – and everything about the mall affects
that experience; the shops, the ambience, the parking
It will be a mall that's all things to all people, so it can be availability, the loudspeaker system, the movies, the food court
expected to pull in the crowds and generate revenues for all the . . . everything.
mall's tenants.
In short, a mall as a product and a brand is the sum of many,
Unfortunately, there are five builders all of whom have had the many parts.
same idea and have bought property in the vicinity. So there
are five malls clustered around a small locality. All the malls You may have well-trained personnel manning the enquiry
have the same or similar brands one may have Reebok, the counters and the security at your mall.
other Nike – all the malls have a food court. However, if the sales people in one of the shops in your mall
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SECTION III CHAPTER II ANCHORS IN MALLS
are less than polite, your entire mall brand gets affected. Do you want a movie theatre in your mall at all? (See the box
for the dangers of movie theatres).
Everything has to work in a mall – the air-conditioning, the
food court, the escalators, the elevators, the parking You might find that a great location for highly prestigious mall
arrangements, the public address system, even the stocking brand might not be able to attract any customers for a middle-
pattern in the stores . . . everything. market mall brand.
And a mall brand has to work from day one because the In sum, you have to identify your mall brand's value
financial clock starts ticking then. propositions.
To make that happen you must treat it the way you would do Identifying Your Mall's Value Propositions
any brand. There are decisions that need to be taken. Will your mall brand
have a functional proposition? Will it be the place to go to for
cheaper stuff, more expensive stuff, sports equipment, food or
diamonds and gold?
Will it possess an emotional value proposition? Will visiting
your mall make people feel warmer, happier, more practical,
more sensible, more sophisticated or more down-to-earth?
Will it have a self-expressive proposition? Will I become a
Shipra Mall, Delhi NCR
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SECTION III CHAPTER II ANCHORS IN MALLS
smarter person, a more discriminating person, a more chrome and glass? Should the décor include beanbags and
knowledgeable person or a more sensible person by visiting the balloons? Or should it consist of champagne glasses and
mall? leather armchairs?
These are all decisions that must be taken. In short, you must Then, because every experience of the brand will communicate
first design your brand. its values, you need to make sure the building is, in turn,
populated by brands that communicate the right message by
WHAT COMES NEXT
their very existence.
It is only once the brand decisions are made that you should
You cannot have a Cartier in a mall that's targeting parents
brief your architect, your interior designer and the landscape
with children.
people. Now the design of the mall will be focused; now the
building – a product – can be designed in a way that is You cannot have a McDonald's cheek-and-jowl with Omega,
consonant with your brand's values and your customers' Rolex, Dior and Rolls-Royce . . . not because you physically
aspirations and needs. cannot, but because brand logic goes against the idea.
So, now that you know what kind of target audience you're Undoubtedly, once the brand managers see what kind of mall
targeting, you can tell your architect how you want your mall brand you are trying to create, they will be able to decide
designed. For example you may want a drive-in portico so that whether or not they want to be in your mall. And if you've
a customer can either be dropped off by her chauffeur, or leave created an appropriate brand which will match the target
her car for valet parking. Alternatively you may want a place audience and catchment area of your mall, you won't need to
where youngsters are comfortable, so you'll have more place hunt for brands they will instantly see the relevance of being in
for parking two-wheelers. your mall.
Then, when your customer enters, what will she see? Again, Bringing People Into Your Mall
your brand identity dictates that.
With any brand and particularly a mall brand, even if you've
Should your customers be greeted by wood and plush been careful to build it to match your target audience and
carpeting? Should they step into an atmosphere of gleaming peopled it with stores that bolster the imagery that will appeal
107
SECTION III CHAPTER II ANCHORS IN MALLS
Hyderabad Central
the atrium. Another group might only be
enthused by a group of VJs from Channel V
or MTV while another group might merit a
fashion show and so on.
to your target audience, the 'build Marketing Existing Malls
it and they will come' philosophy Of course malls that have
does not work. You still need to already been built still require
publicise the brand. marketing support. And the
Too often a large hoarding stating process is more or less the
that a mall is coming up behind it same.
is thought to be sufficient, when First, identify your catchment
in fact, it is not.
Cosmos Mall, Bangalore
108
SECTION IV
MALL
MANAGEMENT
SECTION IV MALL MANAGEMENT
GOOD MANAGEMENT
STARTS AT THE TOP
BY ALAN A ALEXANDER > Presient > Alexander Consultants Arizona, USA
T
here is a lot of discussion in the shopping
centre industry as to the duties and
obligations of the effective shopping centre
manager. However, in order for the
manager to be effective, the shopping
centre owner has to set the table with a well
developed and leased shopping centre, state of the
art facilities, clearly stated goals, and clear policies
and procedures to provide the proper environment.
The management demands of a shopping centre are
substantially beyond those of an office building or an
apartment complex. These responsibilities are best
handled by a professional shopping centre manager;
either an experienced staff person or an outside third
party consultant with experience in the operation of
shopping centres. The less experience the owner has
in shopping centre management and/or ownership,
the greater the need for an experienced manager. A
background in office building or apartment
management is not sufficient for a full charge
shopping centre manager, especially in the super
charged environment of the Indian shopping centre
market.
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SECTION IV MALL MANAGEMENT
119
SECTION IV MALL MANAGEMENT
Exhibit B
management is most often off site,
involves multiple smaller centres, and Center
most often operates from the owner's Ownership
main office. Most often the
maintenance, security and marketing Center Leasing
functions are handled by contract Manager Director
services. Accounting is most often done
in the home office as is lease
administration.
Administrative
Assistant
The manager reports direct to the owner
or the asset manager depending on the Financial Marketing Accounting Maintenance Security
structure of ownership. The manager, in Manager Manager Manager Manager Manager
this case, is responsible for all aspects of
the centre's operation and has little staff
support for any of his or her activities. Reports to Advertising Accounts Maintenance Security
This is truly a 'hands on' manager. Owners & Promotion Payable Personnel Personnel
Mall Organisation
Lease Display Accounts Contractor Retailer
A larger property, or mall, will have a Administration Manager Receivable Oversight Coordination
full-time on site staff. (See Exhibit B)
Generally, everything but leasing will be Tenant
under the general manager's control. Sales Analysis
Most often monies will be collected on
site, but in some larger companies rents
will be sent directly to the home office. the main office in the form of very technology to facilitate the efficient
The manager will have an experienced experienced personnel in the areas of operation of the shopping centre. Those
staff to take care of the various modules marketing, security, administration and tools will include computer programmes
of management, including security, maintenance to provide advice and to provide the oversight and control the
marketing, maintenance and fiscal services to all of the shopping centres in maintenance of the shopping centre.
responsibilities – such as reports to the portfolio. Such programmes as 'Aware Manager'
owners and lease administration. provide the management with a
With the proper staff in place the
Multiple Mall Organisation comprehensive maintenance
attention can then be turned to those
management system.
In the ownership of multiple centres we factors that create the proper
see a slightly more sophisticated environment for successful centre The system will include work order or
management model. (See Exhibit C) The management. service request servicing with follow up
on site operation is very similar to the capability. The programme sets up
major mall management, but there is
FACTORS FOR SUCCESSFUL preventative maintenance schedules and
most often an extra layer of expertise in SHOPPING CENTRE issues reminders as the dates approach.
MANAGEMENT Scheduling and purchasing are also
modules within the system, as is the
There is an expectation that the tracking of insurance certificates and all
owner/developer will have chosen a correspondence relative to the
good location for the shopping centre maintenance function.
and that the centre will be well designed
and well constructed. The developer/ Administration Programme
Bluewater Shopping Centre, Dartford
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Exhibit C
Center
Ownership
Administrative
Assistant
Tenant
Sales Analysis
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Cafe in Shopping Gallery at Caesar's Palace, Las Vegas Luohu Commercial City Shopping Mall, Guangzhou
ROLE OF THE MALL MANAGER the liability and the perceptions are critical to the
success of the shopping centre.
The centre owner is obligated to operate the
shopping centre in an effective manner and that is Cost Management
accomplished through the manager. The manager will The manager will be expected to maintain the
be expected to interface with the owner/developer, property, at all times in first class condition, but at an
lenders, tenants, customers, contractors, city officials, effective cost. One may argue that these expenses
insurance providers and centre personnel. This is no are passed along to the tenants and therefore is not
small task as the ability to communicate well with that critical, but the astute tenant is looking at his or
this diverse group of people is difficult and her occupancy costs at each location and may well
demanding. not lease a new store or renew a lease where the
Value Enhancement expenses are out of line with the competition.
The effective manager's main job is Value Maintenance
Enhancement. There are any numbers of ways this Each customer coming into the property will expect
can be accomplished. The astute manager will spend first class cleanliness and state of repair. The manager
a large amount of his or her time visiting with the will be expected to maintain the property in a safe
merchants to see how they are doing and what is and secure manner. If there is a perception that the
working for them and what is not. Along with being centre has a high level of crime, rowdy teenagers, or
fully aware of the tenant's sales figures, this puts the that there are an inordinate amount of car thefts or
manager in a position to advise the owners of which accidents on the property, customers are likely to go
tenants are doing well, and why, and which ones are elsewhere. Additionally, the manager will constantly
not doing well. This will help the owner in making inspect the property to be sure that it is receiving the
leasing decisions. proper maintenance to minimise or avoid major
The manager will negotiate for optimum service repairs.
contracts and make decisions as to when it is best to Accounting
use contract services and when it is best to provide
the services through an on site staff. This decision can The manager will be expected to provide accurate
be very critical when it comes to security services as and timely accounting to both the owners and the
The manager will negotiate for optimum service contracts and make
decisions as to when it is best to use contract services and when it is best
to provide the services through an on site staff. This decision can be very
critical when it comes to security services as the liability and the
perceptions are critical to the success of the shopping centre.
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Kringlan Shopping Mall, Reykjavik Galleria dell'Industria Subalpina, Turin Shopping Mall, Petronas Towers, Kuala Lampur
tenants. This includes the timely centre. Sponsors come in all shapes CONCLUSION
collection of monies owed to the and sizes. The local automobile
shopping centre. Money has a time dealership may want to advertise in The centre owners have the ultimate
value and if collections are allowed the mall and in one centre they responsibility for these activities, but
to build up, the owner is losing the provided the security vehicles at a they are best handled by an
cash flow and the added value that deep discount. Sponsors often experienced shopping centre
those funds would represent. subsidise the centre's handout professional. The owners
Additionally, the manager is not directories. Printing companies have requirements are set forth in the
doing any tenant a favour by letting been sponsors for the centre operating policies and procedures,
them get behind on the rent and newsletter. Art and crafts the owners goals and the limitations
charges. Nothing will destroy associations often provide on the managers responsibility and
confidence in the manager more advertising and on site shows for the authority. These must all be clearly
quickly than inaccurate or late benefit of the centre. Christmas conveyed to the centre manager.
accounting. Owners use the decorations have been provided by a The manager should be given
accounting and management reports major supplier and a major motion authority commensurate with the
to make decisions and if they are late picture provided a very elaborate and responsibility to get the job done,
or inaccurate, those decisions may be costly centre wide promotion in at but should also be subject to
flawed. least one case. The possibilities for frequent reviews and to objective
sponsorships are endless for a major evaluations against the set standards.
Marketing
mall. The owners should not interface with
The manager will be expected to tenants to the degree that it renders
Tenant Programme
provide effective and timely the manager ineffective. Decisions
marketing programmes, evidenced An effective temporary tenant beyond the manager's authority
by growing sales for the centre as a programme is essential for the good must be presented to the owners and
whole. Marketing is one of the more management of any larger shopping the owners must provide timely
difficult aspects of management to centre. This includes vacant spaces decisions or the tenants will feel no
measure and evaluate, but the being utilised until they are leased to one cares, especially the manager.
manager must be aware of the a permanent tenant as well as kiosks,
competition, the sales within his or wall shops and cart vendors. The There is no one more concerned with
her centre and make a reasoned income from this source alone can the long-term welfare of the
decision as to the expenditure of make a major contribution to the shopping centre than is the owner.
marketing dollars. By talking with financial success of any shopping However, the typical owner is a very
merchants after each marketing centre. The manager will be expected busy executive creating new projects
event, the manager should get a to enforce the lease provisions and making major decisions. The
good idea as to what is working in equally among all of the tenants in day-to-day management is best left
that market and what is not and the centre. If this gets out of hand to a shopping centre professional in
tailoring future programmes in the where some merchants feel they are the area of management, with strong
direction of past successes. not getting a fair deal, they are likely ownership support and with realistic
to move when the lease expires. limitations and continuous
Sponsorships are also a great source evaluation. Stated in terms of an old
Turnover is expensive for a shopping
of income and local merchant business axiom: 'trust, but verify'.
centre, especially when it is caused
support. The manager should be
by poor management.
working in the community and
contacting potential sponsors for the
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EXPORTING INTERNATIONAL
MANAGEMENT PRINCIPLES TO
AN EMERGING MARKET
BY PHILIP EVANTS > Head of Retail, Greece > Cushman & Wakefield
I
had the opportunity to visit India earlier this
year and spent some time in Mumbai,
Bangalore and New Delhi and was staggered by
the shear number of opportunities for retail
development. Clearly, the shopping centre
development is spread across the country and
probably in more than 200 cities and towns. There
are approximately 1,200 shopping centres either
under construction or planned to be open and
trading before 2010-11. However, some of the
centres are by developers who are merely looking at
immediate development opportunity and as a result
they may not have given adequate thought to the
design of the centres. The net result will be that a
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number of these shopping centres may fail to live up to their basic design eliminates the integration of the two and both
promise to provide consistent footfall and conversions to function in isolation without supporting each other. The centre
support retailers. fails to derive benefit from the presence of an anchor and the
anchor fails to benefit from the mall footfall. The anchor tenant
There is hundreds of million of square feet of retail real estate would fail to perform their role as an anchor.
under development currently; and for the best to succeed, there
is a need to operate these centres professionally. The need to The design of the centre should be unique and something
give each one of them an identity, make them stand out with previously unseen by the consumer, giving the centre its own
their own brand values and individual personalities in order to identity. Many of us, those who have travelled around the
provide unique reasons for customers to visit. There lies a need world and seen one boring centre after another, it is those that
to look into and apply the science of 'Mall Management'. are unique that inspire us and command a better recall.
The mall management process broadly deals with design and It has to provide a platform for retailers to trade to their
development consultancy, marketing of the mall, finance and optimum and a design that encourages them to be innovative
administration, operations and tenant relationship or co- in their approach to shop-fitting, with cutting edge designs.
ordination. While the title of the article sounds rather It should be an amalgam of shopping and leisure, where the
grandiose, I hope the message will become clear: by potential customers can come and feel entertained and above
international management principles, I do, of course, mean all else, it must be a powerful brand in its own right with clear
Western European, i.e., those methods that have been tried and brand values. Everyone should know what it stands for. For
tested and are what international investors have come to example, Xanadu in Madrid; Spain has been very successful in
expect. I hope you will forgive me for describing India as an this regard.
emerging market, but, in terms of retail space, we are far
behind even Central European countries and now that the
market is opening up to international investors, we need to
ensure that our new schemes are set-up and managed in
accordance with these principles.
So what is it that developers can do to take better advantage of
this situation?
n Getting the Basics Right: in terms of design and
management set-up. Design, not only to provide great
customer experience but much more in terms of
operational efficiencies.
n Transparency: An open book policy with the retailers and
the way in which we administer the service charge. A
better operations-oriented design would also bring
efficiency in operational costs.
n Efficiency: How we maximise the income and returns from
our shopping centres.
But in order to churn profits, we have to get the basics right, so
let's start at the beginning with 'Design Consultancy'.
THE ARCHITECT'S BASIC DESIGN
Is it reality or Fantasy Island? Has he understood the brief or is
he on his own ego trip? Signature buildings and designs are
good, but they have to be capable of operating. They have to
be in sync with the retailers demand and requirements. In an
emerging market like India the consumers' preferences will
Galleria Vittorio Emanuele II, Milan
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One would need signage that are fit for purpose, clear and
concise and direct customers around the centre; as well as
lighting that is imaginative and adds to the overall experience;
remember we are trying to create a theatre of shopping.
The servicing and refuse regimes need to be designed so it
happens seamlessly but behind the scenes, deliveries should
not stretch across the mall during trading hours - not only is
this unsightly, it also introduces huge Health & Safety issues.
The goods movement through the common areas would also
lead to breakage and wear tear of finishes in the common
areas.
The operation and location of both the Food Court and Car
Park requires early consideration. Will the Food Court be
leased to individual tenants or one operator? Will there be a
separate CAM? Who will clean it and remove dirty trays, and
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in 2004 and used it as a modus operandi at the centres we One should prepare an annual business plan which should
manage. include aspects like Asset Enhancement Initiatives – who is
trading well and needs more space, who is trading badly and
Why? Because it removes a huge area of potential conflict needs to be replaced, is the building built to its maximum
between the landlord and tenant. Conflicts generally tend to potential in terms of building permits and are there
result in the rent of service charge not being paid. adjoining ownerships that can be bought in. Is the
The code suggests a number of things which include: commercial use right and allowing the centre to trade to its
maximum potential, is the balance between retail and leisure
The CAM or service charge is not there for the landlord to right?
make a profit from, but at the same time, he should not be
making a loss. What is spent should be recovered and what The property needs to be kept in a 'clean' state at all times if
is spent should be legitimate shopping centre expenditure. It it is to be attractive to international investors. By clean I
should be budgeted in advance, at the beginning of the year mean:
and the budget presented to the retailers, expenditure
should be tracked during the year and re-forecast. If there is
likely to be a significant overspend, this should be notified to A well-managed centre will attract
the retailers early on. It should be a known cost that retailers greater footfall and better
can budget for, not a cost that fluctuates from month to revenues for retailers and many
month and is permanently disputed by the tenants. new opportunities for third party
It must be cash neutral to the owner's income stream and income that can be generated
held in an entirely separate bank account and used only for through other means.
shopping centre purposes. Any interest earned from that
account should be credited back into the shopping centre.
The yearly expenditure should be audited within three
months of the year-end and expenditure reported to the
tenants, any overspend should be made up by the retailers
and any under-spend refunded. It is a clear and concise
policy like this that removes conflict, misunderstanding and
a lack of trust in the relationship between owner and tenant.
There is a cost to manage the entire centre, at times this is
charged as a percentage of the CAM, which may not be the
right process. Management fees should be fixed or expressed
as a percent of the rent, not dependant on the CAM charge,
otherwise there is no desire to keep costs down.
The success of a shopping centre is also dependant on how
efficiently the administration of the centre is managed. How
quickly the rent and CAM costs are collected, keeping bad
debts to a minimum and taking serious action against non or
late payers.
A well-managed centre will attract greater footfall and
better revenues for retailers and many new opportunities for
third party income that can be generated through other
means. By this I mean mall income or commercialisation.
This subject commands an entire article in itself, as the ways
of generating additional income are endless; but some of the
general ways are sponsorships, signage, events, car park
tickets, children rides, kiosks, etc.
Each scheme should have a clearly defined
commercialisation strategy with income targets. However,
at all times the shopping centre brand must be protected
and developers should resist the temptation of covering the
entire frontage of the scheme in tenant's signage for
additional income as this dilutes the shopping centre's own
brand and at the same time, looks unappealing.
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n Are all permits in place? accordance with their lease But to create something that will.”
n Is the shopping centre audited terms, are all leases signed?
regularly and properly budgeted? Shopping centre development
n Are there signed contracts for all
encompasses a huge array of skills,
n Is every tenant trading in of the services provided by
development consultancy, design,
suppliers?
management set-up, leasing,
n Are asset audits done marketing and asset and financial
periodically? management. All of these disciplines
are intrinsically linked; our failure to
n Have risk management initiatives
bring them all together, or to engage
and up-grading of the same been
consultants who can, puts the entire
undertaken?
project at risk.
It is this 'Bible' or package of
Shopping centre development is not a
information that will be released to
real estate development; it is creation
any purchaser and a failure to ensure
of a business. This needs to be run like
it is 'clean' will hit your bottom line
a business and not like a real estate
and come off any agreed purchase
asset.
price.
Fireworks on Fremont Street, Las Vegas
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ARE INDIAN
MALLS SAFE?
BY AMIT BAGARIA AND SUSMITA DASGUPTA > Asipac Projects
L
et's consider the Great Indian Mall Mania – up to 600 malls are likely to be up and
running in India by the end of 2009. What shocks us is that more than 90% of the
current and planned malls in India fall way short of international standards,
especially in terms of design, specifications, safety and security.
And what does that lead too? With lack of proper safety standards and measures, malls in
India have already started witnessing a number of accidents, some even resulting in deaths
or severe injuries to children and adults alike.
A series of accidents at a popular Bangalore mall has forced the state government and the
city authorities to rethink on mall safety standards to be implemented by all existing and
upcoming malls in the city. Even the mall in question has started adopting some measures,
but the question remains, “Why do we always take corrective actions and not preventive
ones?” When all Indian mall developers are too keen to make a lot of “mall” from this
business, why do they just copy and paste the swanky and glitzy finishes from developed
markets, instead of also copying public safety and hygiene standards?
Is it because, in India, there are no strict guidelines or proper safety norms? Or, is it
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Gearless Machine
Governor
Controller
Gen2® Elevator
Otis has created a smart, compact system that defines the
next generation in elegant design and efficient operation.
Product Benefits:
Flexible space-saving configuration
Rapid installation
Environment-friendly
Smooth, quiet performance
Proven reliability
6. Health & Hygiene specially in Food Preparation & Service mall abroad, in India, don't be surprised, if you see lifts with 272
Areas kg and 408 kg capacities. Another very typical Indian problem
7. Railings & similar fixtures around atriums and cut-outs with the usage of an elevator in a mall is overloading, in fact, it
has been observed that sometimes it is the passengers
8. Public Restrooms and other common facilities themselves who actually insist that more people be allowed
9. Children Play Areas and other Entertainment Zones inside, especially if they are part of a big group.
In the recent case in the popular Bangalore mall, where an
LIFTS elevator crash landed three floors down after moving up to the
Lifts, or elevators, are supposed to be very safe. The global first floor from the lower basement, officials from the
safety record of elevators, of moving millions of passengers Karnataka Fire and Emergency Services department, who
every day, with an extremely low rate of untoward incidents, is inspected the elevator which stalled trapping 13 people (with
unsurpassed by any other mechanical transportation system, an estimated total weight of 925 kgs), found that this particular
although fatalities due to malfunctions have been known to lift had the capacity to carry only eight persons with only 544
occur on occasions. In the US, elevators are considered safe, as kg weight capacity.
per the Elevator Escalator Safety Foundation, USA. Of the 120 Under such circumstances, why cannot we have automated
billion people who ride in 600,000 elevators across USA each safety measures which ensure that the lift will not operate if it
year, less than 10,000 people wind up in a hospital emergency is overloaded. According to an elevator industry expert, there is
room because of elevator-related accidents. a possibility of the doors' alignment shifting due to prolonged
Elevator capacities in public buildings are usually proportional usage. A short circuit could also affect the lift doors. “If the
to the floor areas. Globally, passenger elevators generally used power goes off, the doors will not open. Moreover, if the doors
in malls have capacities ranging from 750 kgs (10 pax) to are open, the lift is not supposed to move,'' he maintains.
2,700 kgs (36 pax). This is based on the fact that the average Therefore, regular maintenance of lifts is a must. In a high use
weight of a person has increased over the years, while building such as a mall, it should be once every two weeks.
rationalizing the same with the number of persons that an Checking door and circuits should be taken up, apart from
elevator should carry. In India, capacities range from 272 kgs to lubrication. The safety edge between the car door and the
1768 kgs, with an average of only 68 kgs per passenger. landing door should also be checked regularly. In addition, a
While it is very rare to find an elevator of less than 750 kg in a maintenance schedule for the elevators, displayed with dates,
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results and with a properly authorized contemporary elevators, in order to save 2. Always stand straight. Keep your
person's signature, hung prominently costs. To overcome this, their should be hands, feet and clothing away from
inside each elevator, will also be a good a law that elevators in malls and other any moving parts.
idea. public buildings should have a minimum
3. Do not drag your feet off the
750 kg capacity, and should have latest
For elevators in any mall in India, escalator steps.
safety approvals in USA, Japan and EU.
especially where such elevators are
4. When you reach the bottom or the
unmanned, besides the general controls After all, if we can follow this for vehicle
top of the escalator, exit
that a typical modern passenger emission standards, why not for
immediately. Do not stop or play.
elevator should have, the following elevators. And if the new five-star
could be provided as a standard: hotels can install the latest generation OTHER CONSIDERATIONS
elevators, why not mall
n An elevator telephone, which can Design and layout considerations
developers/owners?
be used (in addition to the alarm)
by trapped passengers to call for ESCALATORS A number of factors affect escalator
help. While several elevators do design, including physical requirements,
have this, our surveys show that "Going to a shopping mall is like a location, traffic patterns, safety
most are either disconnected or family outing, but there are senior considerations, and aesthetic
don't work. citizens who are apprehensive about preferences. Foremost, physical factors
using escalators. But they crowd around like the vertical and horizontal distance
n A fireman's key switch, which them and prevent other people from to be spanned, must be considered.
places the elevator in a special using them..," observes a mall These and other factors will determine
operating mode designed to aid frequenter. Indians are not used to the pitch of the escalator and its actual
firefighters. using escalators. So, the question is how length.
n A medical emergency key switch, do we train them on it? We begin here
The ability of the building infrastructure
which places the elevator in a with these basics:
to support the heavy components is also
special operating mode designed to 1. Hold on to the handrails to keep a critical physical concern. Location is
aid medical personnel. your balance. Do not ride or lean important because escalators should be
It is common knowledge that more than on the handrail or play while on the situated where they can be easily seen
80 percent of the elevators sold in India escalator. Do not sit on the by the general public. In department
belong to the 1980s genre. Mall escalator steps. stores, customers should be able to view
developers do not opt for modern, merchandise easily.
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4. Using bright colours on the walls places at malls where pedestrians could entering, check that no one is
that reflect light can increase the be walking about) should be restricted hiding in the back seat.
brightness further. Brightly coloured to a maximum of 10 kmph.
Most crime in malls happens in the
walls frequently invite graffiti, so it
Crime at Mall Parking Lots parking lots, simply because there are
is important to use surfaces not
many appealing targets and few people
suitable for graffiti, or pain that can As parking areas fill up, shoppers are
around to keep an eye on things. Parking
be easily washed. often forced to park far from mall exits,
lots that are open air tend to be safer
sometimes in poorly lit areas. Park as
5. In level lots, natural light should be than underground or covered ones.
close to entrances and exits as you can.
used to the greatest extent. Open air parking lots provide for more
No one wants to circle the lot for an
natural surveillance, as other people
Access Control in Parking Lots hour waiting for a good spot to open up,
entering and exiting the mall are able to
but give it a shot, at least for a few
1. Make enough entry points to the observe the activity in the parking lot,
minutes.
main mall so as to keep shortest while this is not the case with multistory
possible distance from any parking n If forced to the far reaches of a lot, closed parking. First impressions count.
slot, so that a visitor does not or even beyond the lot, seek a spot For most customers, the parking lot is
actually have to walk a long that's well-lit or near a well- their first encounter with a mall. Does it
distance in the parking lot to enter traveled driveway. give a friendly, safe and secure
the main mall impression, or one that is foreboding,
n Stow your purchases in the trunk.
dangerous and dark?
2. Pedestrians should not be allowed When you're weighed down with
into the parking facilities, and lots packages, you may be tempted to Elevators and stairs should never be
should not be used as pedestrian throw them in the back seat and placed in the back of the lot, but
entrances or exits to the mall. return to the mall to continue centrally instead. Access to and from
shopping. If your purchases are in them should be open and not
3. Only shoppers with parking ticket
plain view, you may return to find intimidating. Stairs should be kept open,
or pass should be able to enter the
your car windows smashed and rather than enclosed by walls, so that
parking lot from the mall.
your things stolen. person using the stairs can be seen from
4. Proper signage and systems to lead the outside. This will not just prevent
n Save your most expensive
the visitors to the right parking lots offenders form using stairs as escape
purchases for last, so you can head
routes or hiding spots, but will also
Speed Limit straight home.
prevent them from attacking shoppers
The speed limit for cars and bi-wheelers n Have your keys ready when you there. Elevators should be equipped
within parking lots (and even other approach your vehicle. Before with cameras, well lit, and if possible, be
Most global building codes for malls require that there be 1.5 square feet
of parking space for every foot of rentable retail space. Another ratio is 5
car parking spaces (CPS) per 1000 square feet of retail space, which
needs 1.7 square feet of parking space for every foot of retail space. In
India, there is usually only 1 to 1.2 CPS per 1000 square feet of retail
space, which is a fourth or fifth of what is required.
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Entrance Entrance
or Exit or Exit
6.0m
6.0m
4.5m
5.4m
6.0m
6.0m
17.0m
6.0m
5.5m
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Lighting, either too little, too much, or the wrong kind, is often a problem in
parking lots. In open lots, it is difficult to effectively light the whole area,
especially since weather conditions may change. In closed lots, because
the ceilings are low, the light does not get dispersed evenly, and corners
usually remain in darkness.
made of glass or other translucent should be left between parking spots, in mall, where customers can pick up
material, in order to prevent it from order to reduce vehicular crowding and and use them to remind themselves
being used for illegal purposes or as increase visibility. of where they have parked. This can
attack spots. actually be very cheap to do,
SIGNAGE because individual retail or F&B
Covered parking lots should be designed
How many times have you found outlets at the mall could put their
with open sides and low walls, so people
yourself in a multi-level parking lot, ads on the map, and cover the
passing by can easily see what is going
hopelessly looking for your car, thinking, whole expense, and perhaps even
on inside. Inside the parking lot, walls
“Was it on the 3rd or 5th level, was it F create profit for the mall.
should be avoided whenever possible, in
order to prevent the obstruction of the or D row?? People lost in parking lots 3. Colours can be further used to mark
view of the lot. All traffic should be are at greater risk of being attacked. parking rows, with stripes on the
directed in one direction, both for Making it easy for everyone to find their walls, or on the floor.
pedestrians and vehicles. This will way quickly and efficiently gives a
feeling of safety and also removes the 4. Arrows should be clear, both on the
increase number of people moving
opportunity for offenders to attack. floor and on the wall, in order to
around certain areas of the lot. There
direct both car and pedestrian
should be no dead ends. All parking 1. While numbers and letters should traffic.
spots should be placed around the ramp be easy to remember, people
that is used to get around the lot. frequently get confused and forget 5. Have clear directions showing the
them. Some malls have started location of guard booths, elevators
For open lots, bushes and trees should
marking the levels with fruit or and stairs, as well as maps of the
be trimmed so as not to obstruct views.
animals. Instead of 'First', 'Second' mall in the parking lot.
Constructing parking area behind the
mall should be avoided. Parking in front and so on, there are 'Strawberry', FIRE SAFETY
of the mall entrances both makes it 'Orange', or 'Lion', 'Horse', or 'Dog'.
more convenient for customers, and also These seem to be much easier to A fire hazard can be caused because of
increases the natural surveillance remember, and if the walls are multiple sources of origin electrical
because of the pedestrian traffic. Avoid appropriately decorated too, add to wiring, cooking at food courts or
parking spots close to the emergency or the bright feeling in the lot. restaurants, carpeting at multiplexes,
other exits, which may be used by smoking, etc. Yes, even though we have
2. It is possible to make maps of the
offenders. Since space is not as big fire safety rules as per the National
parking lot and place them by the
problem for open lots, more space Building Code, and we have seen those
elevators or the entrance into the
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SECTION IV MALL MANAGEMENT
Regular unannounced mock fire drills need Does everyone know what and where the
to be part of any fire safety system in a fire and life safety systems are, and how
public building. So that the public is aware they work? Which of the following does
of what to do and staff are always on their your mall have and what is their importance
guard, apart from being adequately trained in a fire...smoke detectors, manual pull
practically. And also so that the fire fighting alarms, elevators, stairwells, fire doors,
crew at the fire services department alarm system, sprinklers, etc.?
become familiar with these public buildings. Have Regular Discussions on Fire Safety
But, how many times have we ever seen a
mock drill being conducted? Let's start with Discuss hazards particular to the facility.
this. And let's engage the visitors as well. What can one identify and what precautions
should be taken? Have staff from different
Unless, we want to wait for another tragedy areas identify hazards common to their
like the Upahar cinema in Delhi or the work area (kitchen, bar, security,
school in Tamil Nadu. After all, like we said management, etc.)
before, what's 1,130 fatalities in a country
of 1,130 million. Hold Fire Drills
Also, let us put clear signage on each floor Hold drills at regular and non-scheduled
showing where the Fire Exits are. But, with times in order for staff to practice the
the crowds, how do we avoid a stampede in emergency response plan and to evaluate
how well they understand their
Elevators and stairs should never be placed in the back of the lot, but centrally instead.
Access to and from them should be open and not intimidating. Stairs should be kept
open, rather than enclosed by walls, so that person using the stairs can be seen from
the outside. This will not just prevent offenders form using stairs as escape routes or
hiding spots, but will also prevent them from attacking shoppers there.
141
SECTION IV MALL MANAGEMENT
142
SECTION IV MALL MANAGEMENT
construction inspections were not adequate.” lack of available sinks, soap dispensers or dryers.
Such accidents are also an eye-opener for parents
A Modern Washroom Should Have The
who let their children run about the malls while
Following Features:
they shop in peace.
n There should be a chemical-lined dispenser
PUBLIC RESTROOMS bin in each of the ladies' WCs for the proper
In a study by Kimberly-Clark Professional, 39 - disposal of used sanitary pads.
percent of survey respondents in USA feared n Door-less entry (labyrinth entrance): It
picking up germs in a public restroom more than prevents the spread of disease that might
any other place. Nothing can be truer than this in otherwise occur when coming in contact
the Indian context! with a door. Door-less entry provides visual
Foul odors, lack of supplies and puddles on the privacy while simultaneously offering a
floors can all be signs of improper maintenance. measure of security by allowing the passage
of sound.
Odor that comes from public restrooms can be
caused by urine in tile grouting. If the floors n Sensor operated fixtures prevent the spread
aren't properly cleaned daily (or more depending of disease by allowing the users to
on the traffic) then the uric acid salts will not be circumvent the need to touch common
removed with regular cleansers. These salts surfaces. Sensor operated fixtures also help
provide a food source for bacteria whose conserve water by limiting the amount used
digestive processes give off the foul odor. per flush, and require less routine
maintenance.
A lack of supplies (toilet paper, hand drying
towels or soap) can also increase the unhygienic n In the Indian context, where we are not
conditions of a restroom. Overly crowded habituated in the use of toilet paper, a
restrooms can suffer from a lack of supplies or a health faucet (bum washer spray) is an
absolute must.
143
SECTION IV MALL MANAGEMENT
144
SECTION IV MALL MANAGEMENT
BUILDING A MALL
BY SHILPA MALIK > General Manager > Select Infrastructure Pvt Ltd
I
t has been three years since I put together my thoughts in the
first edition of the IMAGES Malls in India publication; it was
then an anxious expression of the nature of order and chaos
around the frantic activity in retail and creation of formal
shopping environments in India.
Well, the order has given way to two of the most critical
developments of the last couple of years in the Indian retail industry
interest from large Indian corporate houses such as Reliance, Bharti
and opening of the FDI (though there is still a lot to be desired on
the FDI front). And the chaos has transformed into every land
owner, investor and practically every domestic or international
private equity fund scouting for investment opportunities in retail!
The buzz around the Indian retail Industry can now hardly be
contained within the neighborhood kirana store or our geographical
boundaries for that matter.
This third edition of the Malls in India research series, put together
by IMAGES F&R Research, has tried to capture this essence by
collating expert views and conducting intensive research.
146
SECTION IV MALL MANAGEMENT
147
SECTION V MALL SPACE IN INDIA
SECTION V MALL SPACE IN INDIA
T
he Supply of Mall Space, especially in a fast
developing economy like India, will
necessarily be subject to cyclical ups and
downs even as the economy and
businesses come to grips with the complex
market forces relating to demand for retail space and
the project costs that very often tend to go out of
bounds. Images set itself to the task of monitoring
this very special market segment way back in 2004
when, after a 126 percent growth in supply of mall
space 8.4 million sq.ft of mall space had suddenly
come up and there were few takers. Sections of the
media felt the mall boom had gone bust. This is
when Images compiled the views of global experts on
the subject in the first edition of the Shopping
Centres & Malls in India Book – the developers had to
informed on the correct way forward.
150
SECTION V MALL SPACE IN INDIA
Since then, the industry has come a long way, mall projects under progress, this growth will
albeit in a very short span of time. The 126 further accelerate to 85 percent in 2008, which
percent growth in mall activity in 2004 was just will ensure availability of more than 154 million
the start-up of the engine following which sq.ft of quality retail space in 2009. The market
growth rate climbed down to 99 percent in 2005 will be at a mature height by year 2010 with
and further fell to 61 percent in 2006. All this nearly 205 sq.ft of mall space. Even modest
while the solid foundation of the Indian Shopping growth thereafter should be able to push the
Centre industry was being laid, mall space had mall space supply in the country to a level
increased from 8.4 million sq.ft in 2005 to 16.7 beyond 350 million sq.ft by 2015, with more
million sq.ft in 2006. In the second edition of the than 750 malls operational by then.
Malls in India 2005 research publication we
By all counts, this is the big time for the retail
projected a growth of 97.4 percent in 2005 and
real estate industry. All indicators look positive.
61.7 percent in 2007 with 32.7 million sq.ft and
54.3 million sq.ft of mall space for the two years The Indian economy is speeding ahead at the
respectively. Today, when we take stock of the rate of about nine percent per annum, foreign
situation, we find that the clock is back by one exchange reserves are getting close to the US
year, mainly because several announced projects $200 billion mark, growth in private consumption
did not take off. expenditure is restlessly trying to surpass the
GDP growth rate and organised retailing is
The earlier projection of 87.8 million sq.ft of mall
growing at over 40 percent per annum.
space by year 2007 is now likely to be achieved
Permission to FDI in the real estate sector has
in year 2008 when there will be more than 290
provided a further boost to the mall and
operational malls. The positive side of the picture
shopping centre industry. Till March 2007
is that the growth rate was projected to be
US$23.9 billion FDI had flown in to the 17 major
around 62 percent in 2007, which will now be in
Indian cities. Real estate accounts for nearly half
the vicinity of 76 percent. Based on the status of
of the inflow.
151
SECTION V MALL SPACE IN INDIA
Distribution of Mall Space Kolkata is the only major city in the East and that too has had the
awakening call to modern services sector quite late. But once
The West zone has had the maximum number of mall awake, this urban giant will for sure extract its pound of flesh –
developments thus far and its share in overall supply of mall that primarily explains the East zone's rising share in supply of
space is a dominating 44 percent of the 47.4 million sq.ft of mall space. In the South, Chennai too has a similar story as far as
space to be available in 2007. The North zone accounts for modern retail is concerned. Having pioneered the mall concept in
35 percent followed by 14 percent share to the East and the country in 1999 (Spencer's Plaza) the city saw no further
remaining seven percent in the Eastern zone. This share matrix developments on this front till March 2006 when the Chennai City
will drastically change in the next four years. By 2011, out of a Centre mall came up. Now, several mega projects are under
total supply of 236 million sq.ft of mall space, the share of execution. Several mall projects have been initiated in Bangalore
North zone will increase to 39 percent, the South and East too and Hyderabad as well, besides a lot of activity in the tier-III cities
will increase their share to 24 percent and nine percent like Mysore and Koch – that's for the rising share of the South,
respectively. The share of West zone will be reduced greatly to where there is no dearth of young high income customers from
28 percent, but this reduction in no way implies a slow down the IT and ITES sectors to flock the malls.
in mall activity in Mumbai or the other parts of the region. It is
a relatively lower activity as compared to the other regions. The thrust in mall activity from the North does not originate
entirely from the Delhi NCR – it is the tier-III and smaller cities
like Ludhiana, Jaipur, Lucknow and Sonepat that are plush with
high income/high net-worth consumers and mall developers are
exploiting the potential.
Besides the commonly listed tier-II and tier-III cities like Indore,
Nagpur, Ahmedabad, Pune, Mysore, Kochi, Hyderabad, Sonepat,
Lucknow, Ludhiana and Jaipur, there are numerous smaller cities
where beautiful modern malls are coming up and the cumulative
impact is such that these non-extinct urban centres that
accounted for only 3.57 lakh sq.ft of mall space in 2004 will boast
of 4.7 crore sq.ft of mall space three years from now as compared
to 3.35 crore sq.ft mall space in the NCR at the time. This
development is very much in line with what the 2005 Shopping
Centres & Malls in India book had predicted.
Knight Frank Research indicates that the far-reaching effects of
positive macro trends in changing the consumer preferences and
shifting mindsets towards organised retailing experience. Besides
new malls, close to 35 hypermarkets, 325 large department stores
and over 10,000 new outlets are also under development. Growth
in rural population and increase in agricultural incomes also offers
152
SECTION V MALL SPACE IN INDIA
153
SECTION V MALL SPACE IN INDIA
than two million, and another 500 rural towns have the Bangalore (29.9 lakh sq.ft), DLF Bangalore (36 lakh sq.ft), DLF
potential to become prominent rural hubs, where organised Hyderabad (26.5 lakh sq.ft) and a project by Kshitij Investment in
retailing can effectively set base – each of these 700 centres Chennai (23 lakh sq.ft).
will on an average be catering to about 1000 villages! A
Prominent among the 10 mega mall projects in the West zone are
revolution indeed.
DLF's mall in Lower Parel, Mumbai (26.15 lakh sq.ft), Prozone
Western cities in particular have more open space outside the Golden Mall in Aurangabad (21.7 lakh sq.ft) and the Mumbai-Kurla
construction or restrict the number of levels as is evident from Mall project by Kshitij (26 lakh sq.ft). There are 10 such mega mall
the finding that on an average only 1.5 units of mall space projects identified in the North zone, which include the Mall of
correspond to one unit of land area in the case of malls in India at Gurgaon by DLF Retail Developers (55.23 lakh sq.ft).
Pune. Mumbai, Sonepat, Delhi NCR also more of land as
Clearly, each of these mega malls will be a definite shopping and
against centres like Hyderbad (1 : 4.65) and Chennai (1 : 3.67)
fun destination for enthusiastic Indian consumers in the years
that extract maximum mall space from the land used.
ahead. Happy malling all the way!
Malls in Ludhiana (1 : 0.42), Bangalore (1 : 0.48), and Hyerabad
(1 : 0.53) have more free movement space within the mall as
evident from the average GLA per unit of built up floor space.
In contrast, there is less movement space inside the malls in
Sonepat (1 : 0.94), Mysore (1 : 0.89), Indore, Jaipur, and Pune.
THE COMING OF THE MEGA MALLS
This study also identifies 36 mega mall projects, each of these
having a built up floor space of more than 10 lakh (one
million) sq.ft. The South zone accounts for 15 of these
projects, the prominent ones being the Shobha Global Mall in
154
SECTION V MALL SPACE IN INDIA
155
EAST INDIA
STATES OF EAST INDIA
Chhattisgarh, Jharkhand, Bihar, Orissa, West Bengal
and the NE States of
Arunachal Pradesh, Assam, Tripura, Mizoram, Manipur, Nagaland and Sikkim
EAST ZONE
Av per capita Consumption
Population-2006 (million) Consumption Expenditure 2006-07 (INR million) Exp (INR/year)
Rural Urban Total Rural Urban Total Rural Urban
252 59 311 4,079,240 1,623,345 5,702,585 16,184 27,599
State Largest City Per Capita Ndp Avg Growth Share of Share of
Largest
State population Population As Share Of Rate Of Per Industry Sector Services
City
in lakh ('03 '000 ('01) Indian Mean Index Capita NDP % In NDP In NDP
Food, BeveraArunachal Pradesh 11 Itanagar 35.0 81.3 -0.11 2.6 60.5
Assam 277 Guwahati 809.9 55.3 0.75 17.0 49.4
Bihar 868 Patna 1,366.4 31.4 1.98 4.1 61.1
Chhattisgarh 217 Raipur 605.7 63.9 1.39 28.1 50.1
Jharkhand 28 Ranchi 847.1 70.9 3.05 29.8 50.5
Manipur 25 Imphal 221.5 74.2 3.08 8.7 62.1
Meghalaya 24 Shillong 132.9 88.3 4.11 8.4 66.3
Mizoram 9 Aizawl 228.3 n.v. n.v. 0.4 73.3
Nagaland 21 Kohima 78.6 108.6 3.12 0.2 66.4
Orissa 378 Bhubaneswar 648.0 54.5 2.42 13.7 49.4
Sikkim 6 Gangtok 29.2 104.4 5.09 7.3 71.2
Tripura 33 Agartala 190.0 95.4 8.02 4.4 68.9
West Bengal 828 Kolkata 4,572.9 99.4 5.51 13.3 58.7
Source: Census of India 2001, RBI Citypopulation.db, DB Research
ASSAM
307
CHHATTISGARH
308
JHARKHAND
309
ORISSA
310
WEST BENGAL
commercial and business hub for Human Development Index: 0.472 (All India Rank 8th)
NSDP: US$21.5 billion
eastern and north-eastern regions of
NSDP Growth: 8% (10 years)
the country. Apart from Kolkata, the
Per Capita Income: US$395
main commercial and financial centre
National Highway Length: 2,325 km
of the East zone, other important
Rail Length: 3,681 km
centres of the state include: the
International Airport: Kolkata
Haldia region, the Asansol-Durgapur Domestic Airport: Bagdogra
region, the Falta SEZ and eight Agri- Key Industries: Petroleum and petrochemicals, Iron and steel
Export Zones. Agro-based, Leather
Industries with growth potential: IT and ITES, Tourism
· Largest producer of vegetables Industries • Permission from Chief Inspector of Factories - 7 days
and fruits, second largest Health and Fire • Health Licence - 3 days
producer of tea and paper in • Fire Licence - 7 days
311
MALL DEVELOPMENTS IN THE EAST
70
EAST ZONE: Growth in Mall Space
1574616000
14000
with 4.5 lakh square feet of mall space, out of 60 11907 12000
Numbers
'000 sq.ft
leasable area. In the next two years, by 2004, 40
39
8000
32
there were four more malls operational in the East, 30 6000
Guwahati (Hub by developer Mridul Properties). 2002 2004 2005 2006 2007 E 2008* 2009* 2010**
Malling activity has picked up since then and by Number of Malls Total Mall Space ('000 sq.ft)
312
Mall Projects - East Zone
Total Total Gross
City Developer Land Area Mall Space Leasable Operational
Mall Name Location Status
(sq.ft) (sq.ft) Area (sq.ft) From
Kolkata Aster Group Ozone Mall VIP Road 43,000 150,000 145,000 Construction 2008-Aug
Kolkata Aster Group Ozone Mall Madhyagram,Sodepur 74,000 200,000 Planned 2010
Jessore Rd Xng
Kolkata Avani Projects & Infrastructure Ltd Avani Europa Jessore Road 196,694 440,000 Construction 2009
Kolkata Avani Projects & Infrastructure Ltd Avani Renaissance Behala 170,000 477,000 Planned 2010
Kolkata Avani Projects & Infrastructure Ltd Avani Riverside Howrah 170,000 492,000 Construction 2009
Kolkata Bengal Ambuja Metro Development Ltd City Centre Salt Lake 217,800 450,000 300,000 Operational 2002-Jul
Kolkata Bengal Ambuja Metro Development Ltd City Centre New Town, Rajarhat 217,800 550,000 350,000 Construction 2008-Jan
Kolkata Bengal Greenfields The Terminus Kolkata 386,558 386,558 Planned 2010-Jan
Kolkata Bengal Sheltar Housing Devlpt Ltd Barnaparichoy College Street 800,000 490,000 Announced 2010
Kolkata Calcutta Metropolitan Group Ltd The Metropolis Chak Garia 141,660 Operational 2004-Dec
Kolkata Fort Group Fort Knox Camac Street 80,000 65,000 Operational-Part 2006-Jun
Kolkata Fort Group Lee-II Bhawanipur 47,000 30,000 Construction 2007-Oct
Kolkata Hoogly Investments E -Mall Kolkata 45,000 45,000 Construction 2007-Sep
Kolkata J.J.Realtors Pvt Ltd Ffirangi Bazaar EM Bypass, opp Salt 57,000 180,000 148,000 Construction 2008
Lake Stadium
Kolkata J.J.Realtors Pvt Ltd Shop Out Raja Subodh Chandra 23,100 52,000 44,570 Construction 2008
Mullick Rd
Kolkata Kshitij Investment Advisory Co. Ltd Kolkata Mall I Jessore Road 260,000 Construction 2008-Apr
Kolkata Kshitij Investment Advisory Co. Ltd Kolkata Mall II Strand Road 455,000 Construction 2008-Jun
Kolkata Kshitij Investment Advisory Co. Ltd Kshitij Mall VIP Road 381,000 Construction 2008-Sep
Kolkata Mani Square Pvt Ltd Mani Square Off EM Bypass, near 184,694 600,000 300,000 Construction 2007-Oct
Bengal Chem
Kolkata Merlin Projects Ltd Acropolis Rajdanga Mn Rd, 86,400 427,200 161,460 Construction 2008
PS Kasba
Kolkata Merlin Projects Ltd Homeland Ashutosh Mukherjee Rd 105,000 63,000 42,000 Operational 2007-Apr
Kolkata South City Projects (Kolkata) Ltd South City Mall 375, Prince Anwar 216,000 1,025,000 700,000 Construction 2007-Dec
Shah Road
Kolkata Sunsam Properties (P) Ltd Forum Kolkata 80,724 186,116 Operational 2003-Mar
Kolkata Sunsam Properties (P) Ltd Forum courtyard Kolkata 153,000 Construction 2008-Dec
Kolkata Venkatesh Foundation Pvt. Ltd Lake Mall Rashbehari Avenue 48,255 245,000 170,000 Construction 2008-Apr
313
Mall Projects - East Zone
Total Total Gross
City Developer Land Area Mall Space Leasable Operational
Mall Name Location Status
(sq.ft) (sq.ft) Area (sq.ft) From
Asansol Avani Projects & Infrastructure Ltd Galaxy Mall Burnpur Road, Chitra More 74,843 240,000 Planned 2009
Asansol Bengal Shristi Infrastructure Asansol Centrum Shristinagar, New Asansol 600,000 Announced 2009
Devlpt Ltd
Barrackpore Hoogly Investments B-Mall Barrackpore 170,000 Planned 2010
Bhilai EWDPL India Pvt Ltd Treasure Island Opp. Surya Vihar, Junwani 208,960 475,120 375,900 Construction 2008-Dec
Bhubaneswar Sunsam Properties (P) Ltd Forum Mart Bhubaneswar 53,887 181,035 Operational 2004
Dhanbad Prabhatam Buildwell Limited Grand International Main Barbada Road, 109,000 475,000 336,244 Construction 2008-Dec
Mall Dhaiya
Durgapur Bengal Shristi Infrastructure Dreamplex Durgapur City Center 105,000 70,000 Operational 2006-Jun
Devlpt Ltd
Guwahati Avani Projects & Infrastructure Ltd Avani Atria Zoo Rd-GS Rd Xing, 138,240 362,000 Planned 2009
Dispur
Guwahati BK Builders and Enterprises Kay'M Plaza Ganeshguri,GS Road, 13,500 70,000 Construction 2008-Jan
Dispur
Guwahati Mridul Properties Hub Guwahati 50,000 Operational 2004
Haldia Bengal Ambuja Metro City Centre Haldia 261,360 465,000 250,000 Announced 2010
Development Ltd
Jabalpur EWDPL India Pvt Ltd Treasure Island Sukhsagar Valley, 139,600 572,800 480,900 Construction 2008-Oct
Polipather
Krishnanagar Shristi Infrastructure Develpt Krishnagar Centrum Krishnanagar, 35,000 140,000 Planned 2009
Corpn Ltd West Bengal
Raipur Avinash Developers Pvt. Ltd MagnetoThe Mall N.H.-6, Labhandi 219,240 618,000 410,565 Construction 2008-Jun
Raipur Bengal Ambuja Metro City Centre Raipur 566,280 650,000 500,000 Announced 2010
Development Ltd
Raipur City Mall Developers Pvt. Ltd. City Mall 36 N.H.-6, G.E.Road, 500,000 360,000 250,000 Operational 2007-Jul
Raipur EWDPL India Pvt Ltd Treasure Island Opp. Agricultural 320,000 730,000 593,000 Construction 2008-Dec
College, NH-6
Ranchi Jokhiram Durgadutt JD High Street Opp Gel Church 22,144 110,000 70,000 Construction 2008
Complex, Main Rd
Raniganj Bengal Shristi Infrastructure Raniganj Square, Raniganj 170,000 Announced 2009
Devlpt Ltd
Siliguri Bengal Ambuja Metro City Centre Uttorayan (NH 31) 435,600 1,000,000 475,000 Announced 2010
Development Ltd
Siliguri Kshitij Investment Advisory Co. Ltd Siliguri Mall Main Sevoke Road 175,000 Planned 2008-Jan
Siliguri SkyStar Shopping Pvt Ltd Sunflower Mall Siliguri 30,000 50,000 45,000 Operational 2005-Aug
314
The Jones Lang LaSalle Meghraj classification of India Retail, The factor that large retailers find attractive about Kolkata market is
India 50, places Kolkata in the 'transitional' centre category, the high retail spending that has been witnessed in their existing
while Bhubaneshwar and Jamshedpur are classified as Emerging stores, both standalone and in the operational malls. Increased
centres. Ranchi, Guwahati, Jabalpur, Asansol and Dhanbad are, consumer demand, improved sourcing options and large
on the other hand, classified as 'nascent' retail centres in the availability of real estate have created the foundation for
East Zone. significant growth of organised retail in the city.
Kolkata – Retail Market Overview: 2006 Central Business District (CBD)
Current Scenario The prime locations in Kolkata where retail developments have
flourished are concentrated in the CBD locations of Elgin Road,
Over the last three-four years Kolkata has witnessed increased
Camac Street, Theater Road, Russel Street, Park Street, AJC Bose
activity in the organised retail segment, thanks to the lucrative
Road and Landsdowne Road. Though Kolkata lacks a true high
incentive packages doled out by the West Bengal State
street till date, Elgin Road is headed to become an upmarket
government in order to attract industry and capital to the City
high street. Leading this transformation is the Forum Mall (1,86
and other regions of the state. The IT/ITES, services and
lakh sq.ft.) which came up in early 2003. Forum houses the Inox
manufacturing sectors are all picking up, which in turn is
multiplex besides a host of high-end brands.
creating more employment and higher income for the populace,
mostly for the young. This is translating into higher disposable The revamping of New Market, near Chowringee would release
incomes and an earning for quality products, services, which the an additional retail space of approximately 3.5 lakh sq.ft. in the
organised retail fraternity seems determined to provide. CBD by the year 2010. New malls are being planned and
proposed on AJC Bose Road, Chowringee, Strand Road and Park
The most pronounced regions of new real estate growth in
Street. This will translate in approximately 17.1 lakh sq.ft. of
Kolkata are East and South-East corridors. The demand for retail
fresh retail space in the CBD micro-market by 2008.
and office space, though still high in the Central Business
District, is also spreading to areas like Rajarhat, Sector V, Salt
Lake and the Eastern Metropolitan Bypass (EM Bypass).
Currently, the retail sector in the city is a mix of local retailers
and many national and international brands. One important
East
21%
CBD
45%
South
15%
North
19%
315
Kolkata Average Capital Values ( Rs. / Sq.Ft.)
Business District Mar-02 Mar-03 Mar-04 Mar-05 Mar-06 Mar-07 Jun-07
Park Street/ Camac Street 3,300 3,100 3,100 3,100 6,240 6,550 7,300
Dalhousie Square 2,900 2,500 2,500 2,500 4,235 4,350 4,500
Salt Lake 2,300 2,500 2,500 2,500 4,300 4,909 4,950
Park Circus Connector 2,275 2,500 2,800 3,100 4,720 5,975 6,000
Source: Cushman & Wakefield
(commercial info: DTZ) The year 2006 has witnessed absorption equivalent to and
touched nearly four million sq.ft and as per estimates for 2006,
GROWTH DRIVERS with 1.92 million sq.ft of the total supply coming online in 2007
Demand is already committed. Kolkata is expected to witness absorption
of 4.89 million sq.ft in 2007. This would maintain the rentals at
Commercial space absorption has steadily grown in Kolkata ever the current levels in the short term as developers do tend to
since the change in leadership of the state in 2001. Conducive delay the completion of projects in which spaces haven’t been
policy framework with proactive support from the sate leased pre-completion of the project. There have been a few
government and bureaucracy has improved perception of the large transactions towards the end of 2006 and in case that
general socio-political environment in the city and the State on trends continues it will imbalance the demand and supply
the whole. equation.
Supply
The Kolkata office space market is expecting an estimated
supply of 8.1 million sq.ft in 2007.
Rentals
Rental values in the suburbs of Salt Lake and Rajarhat are
expected to remain stable in the short term. However, if the
increase in demand is greater than expected, then developers,
who have delayed construction activity, would not be able to
deliver their projects in time to match the demand. This could
lead to a short-term supply crunch and push the rental and
capital values upwards. Kolkata requires significant piling work
to strengthen the foundation due to the soft alluvial soil, which
adds three to five months to the normal construction time.
Bhubaneswar
India's IT-ITES sector as also established retail and retail players
and mall developers are now exhibiting interest in exploring
destinations other than the seven major cities, namely,
Bangalore, NCR (Delhi), Mumbai, Hyderabad, Chennai, Pune and
Kolkata. Bhubaneshwar is one of these emerging centres.
316
Bhubaneshwar, Orissa's major business are along the BhubaneshwarCuttack areas. The newly emerging retail areas
and trading centre, is one out of the Highway and Chandrashekharpur in the are along the GE Road with the stretch
three planned capital cities of India. The vicinity of the IT/ITES Park. between Tati Bandh to Teli Bandha
economy of the city is dominated by the emerging as the most active retail
As of now, there is only one mall in the
service sector. The new city was planned destination in the city. Sharda Chowk
city, the Forum Mart, which became
on the northwest side of the old city and Jaistambh Chowk have emerged as
operational in 2004.
located along the coast. At present the hub of retail destinations in the city.
though the real estate prices in the city Raipur
Raipur has seen quite a few shopping
are quite stable, the city is witnessing a Raipur, the capital city of Chhattisgarh, is centers (operational and under
lot of activity across various real estate situated right in the centre of the state, construction) in the recent years. The
segments. with Mahanadi River to its east and thick majority of these are located on the GE
The state government is taking serious forests to the south. Raipur is one of the Road and Ring Road 1. The most
initiatives towards the development of biggest iron markets of the country and prominent is the Lal Ganga City Mall,
infrastructure and IT/ITES industry in the is also a major centre of trade and which is regarded as a landmark
state. Bhubaneshwar has already business activities of the entire development in organised mall type
emerged as an IT destination on the Chhattisgarh region, which is popularly retail development in the city. It is
countries map. Majority of the known as the 'Rice bowl of the country'. located on GE Road near Jaistambh
residential & IT/ITES developments in The city has also been referred to as the Chowk. There are three more malls
the city are concentrated on the 'agricultural-processing and saw-milling under construction and by 2009 there
northern side of the city at town'. will be more than 23 lakh sq.ft of mall
Chandrashekharpur and the surrounding The real estate market received an space available in the city.
areas, where an IT Park has come up. The impetus after the city became the With governments plan for development
retail and commercial property markets capital of the newly formed Chhattisgarh of the new capital city, the real estate
are centered in old city, which is the State. Raipur has a dense core sector is sure to witness an upward trend
commercial hub of the city. dominated with retail, commercial and in all the categories in the next two
A buoyant real estate (in the residential institutional activities. The GE Road years. The city is still a virgin market for
and commercial real estate categories) (NH-6) is the main spine of the city and international brands in retail. In the
and presence of few national / major real estate development is present Raipur, G E Road would remain
international retail brands in the city happening along this corridor. as the most important corridor for retail
provides opportunities to various brands The retail real estate in Raipur can be real estate development.
and projects bright prospects for retail classified in to traditional specialised
real estate development in the city. The markets and the newly emerging retail
potential areas for retail development
317
(EAST)
MALL PROFILE
Aster Group Avani Projects &
Infrastructure Ltd
319
(EAST) MALL PROFILE
Avani Projects &
Infrastructure Ltd .
320
(EAST)
MALL PROFILE
Avani Projects & Avinash Developers Bengal Ambuja Metro
Infrastructure Ltd. Pvt. Ltd. Development Ltd.
321
(EAST) MALL PROFILE
Bengal Ambuja Metro
Development Ltd.
322
(EAST)
MALL PROFILE
Bengal Ambuja Metro Bengal Sristi Infrastructure
Development Ltd. Development Ltd.
323
(EAST) MALL PROFILE
Bengal Sristi Infrastructure BK Builders and City Mall Developers
Development Ltd. Enterprises Pvt. Ltd.
324
(EAST)
MALL PROFILE
EWDPL India
Pvt. Ltd.
325
(EAST) MALL PROFILE
Fort Group J.J. Realtors
Pvt. Ltd.
326
(EAST)
MALL PROFILE
J.J. Realtors Jokhiram Durgadutt Kshitij Investment
Pvt. Ltd. Advisory Co. Ltd.
327
(EAST) MALL PROFILE
Kshitij Investment
Advisory Co. Ltd.
328
(EAST)
MALL PROFILE
Kshitij Investment Mani Square Merlin
Advisory Co. Ltd. Pvt. Ltd. Projects Ltd.
329
(EAST) MALL PROFILE
Merlin Prabhatam Shristi Infrastructure
Projects Ltd. Buildwell Ltd. Development Corporation Ltd.
330
(EAST)
MALL PROFILE
Skystar Shopping South City Sunsam
Pvt. Ltd. Projects (Kolkata) Ltd. Properties (P) Ltd.
331
(EAST) MALL PROFILE
Sunsam Venkatesh Foundation
Properties (P) Ltd. Pvt. Ltd.
332
PART II
MALL PROFILES
NORTH INDIA
STATES OF NORTH INDIA
Delhi, Haryana, Himachal Pradesh, Jammu & Kashmir,
Punjab, Rajasthan, Uttaranchal, Uttar Pradesh
NORTH ZONE
Av per capita Consumption
Population-2006 (million) Consumption Expenditure 2006-07 (INR million) Exp (INR/year)
NORTH ZONE 248 94 342 4,236,272 2,766,750 7,003,022 17,064 29,398
ALL INDIA 796 325 1,121 13,753,864 9,646,136 23,400,000 17,287 29,652
North as % of All-India 31% 29% 31% 31% 29% 30%
State Largest City Per Capita Ndp Avg Growth Share of Share of
Largest
State population Population As Share Of Rate Of Per Industry Sector Services
City
in lakh ('03 '000 ('01) Indian Mean Index Capita NDP % In NDP In NDP
Delhi (NCR) 148 New Delhi 9,879.2 253.3 4.86 9.9 88.9
Haryana 22 Faridabad 1,055.9 133.2 3.13 23.8 50.5
Himachal Pradesh 62 Shimla 142.6 107.4 4.74 17.5 55.2
Jammu & Kashmir 107 Srinagar 898.4 70.1 1.79 1.8 65.4
Punjab 251 Ludhiana 1,398.5 133.9 2.26 15.7 43.9
Rajasthan 593 Jaipur 2,322.6 72.6 4.17 18.1 53.0
Uttar Pradesh 1,744 Kanpur 2,551.3 50.9 1.46 13.5 52.7
Uttaranachal 88 Dehra Dun 527.9 73.8 2.04 9.1 56.3
Source: Census of India 2001, RBI Citypopulation.db, DB Research
161
DELHI NCR
162
HARYANA
163
HIMACHAL PRADESH
164
JAMMU & KASHMIR
• Allotment of land at
concessional rates in industrial
areas on lease for 90 years.
• Large tourism potential.
• Horticulture industry in
Kashmir is the bulwark of rural
economy in the state
generating revenue of over US$
10.5 million yearly and
providing job facilities to
thousands of people directly
and indirectly
Source: Department of Industries, Himachal Pradesh
165
PUNJAB
166
RAJASTHAN
167
UTTARPRADESH
168
UTTARANCHAL
169
RETAIL REAL ESTATE IN NORTH INDIA
80000 2691
Base Increase
70000
17872
60000
space: '000 sq.ft
50000 16117
40000
75624
30000 24884 57752
20000 41635
2753 7730
10000 3212 16751
2414
200 442 642 3056 6268 9021
0
end-2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
170
cities. From 16.75 million square feet in 2007, mall space in the
north zone will increase more than four and half times to 78.31
million square feet in 2011 if projects get completed in the
announced time frame. India's mall projects got initiated by the
coming of Delhi's Ansals Plaza in 1999, which was only next to
Chennai's Spencers Plaza.
The average ratio of land area to mall space for Delhi and the
NCR is as 1 : 2.04 while for Jaipur it is 1 : 3.17 ; for Ludhiana it
is higher at 1 : 3.64 ; in Lucknow it is 1 : 2.48 and the land to
mall space ratio for Sonepat it is the lowest at 1. Malls in NCR
and Sonepat thus have more open un-built space as compared
to those in the other cities.
The average ratio as between mall space and gross leasable area
gives an indication of the size of atrium and free movement
space within the mall. Here again, for Delhi NCR malls the
Metropolitan Mall, Jaipur
ration of mall space to GLA is as 1 : 0.67 as compared to 1 : 0.94
171
in Sonepat, 1 : 0.65 in Lucknow, 1: 0.42 in Ludhiana, 1 : 0.82 in reduces to mere 51 percent by end-2008. Major gainers are
Jaipur and 1 : 0.76 is the average in the rest of the northern Ludhiana, whose share will increase form 2 percent a year ago
cities. to 16 percent, while Sonepat's share increases from less than
Till 2006 the share of Delhi NCR in the total mall space available one percent to 3 percent and Lucknow increases its share from 3
in the northern zone was a dominating 74 percent the percent to 4 percent. The other smaller cities will also
domination get heavily diminished as its share is likely to significantly increase their share in north India's mall space from
7 percent in 2006 to 19 percent in 2008.
NORTH ZONE: 2006 Distribution of Mall Space North: Share of Mall Space by 2008
(Total Space: 9.02 million sq.ft) (Esimated Space: 41.6 million sq.ft)
172
Mall Projects - North Zone
168
173
Mall Projects - North Zone
174
Mall Projects - North Zone
175
Mall Projects - North Zone
176
National Capital Region (NCR) Average Capital values* (Rs / sq.ft.)
Location 2006 5/1/2007**
Current Scenario
Hi Street
India is in the midst of the retail boom and especially the NCR Connaught Place inner circle 72000 NA
region is witness to the fast changing scenario. The way retailing NDSE 1& 2 75000 NA
is done has undergone a paradigm shift with more retailers Greater Kailash 1(M Block) 72000 NA
organising and consolidating their operations. With retail getting Khan Market 99000 NA
more organized, there’s substantial demand for quality retail
Karol Bagh 36000 NA
space for retailer s to show case their products. NCR with a
Basant Lok 33000 NA
relatively high income as well as lifestyle conscious population
Noida Sector 18 26400 NA
has further accelerated the retail boom. The conscious
Malls
population now demands higher levels of service in the form of
Gurgaon 24000 45600
ambience, facilities or accessibility, etc.
Noida 26400 42000
With the consumers accepting the mall culture, more and more South Delhi 48000 84000
retailers ventured the mall route for all the facilities and target West Delhi 39000 60000
audience as well service levels that are associated with the mall
s. The first mall to come up in NCR, was the Ansal Plaza and sector. In Delhi for instance,, Delhi Development Authority
since then there has been no looking back. (DDA) and Municipal Corporation of Delhi (MCD) are auctioning
land in prime residential areas and various other locations which
Presently the NCR region has a retail space of about 10.035
are now fast becoming retail hotspots with affluent customers
million sq,ft. Of this Gurgaon and Ghaziabad together account
in the catchment area. And this has augmented the release of
for 54%. In two years time, it is expected to grow to 26.6
new space for development of shopping malls, multiplexes and
million sq,ft..
entertainment hubs.
The entire scenario is fast changing with the relaxation of
Along with the relaxation of guidelines, newer case sensitive
various policy guidelines and opening up of the real estate
issues are also coming within the purview. As was the case of
177
the demolition drive of MCD, which in one way acted as a boon to name among the few .Vasant Kunj is also generating a lot of
for the mall owners in NCR. Even the judicial issues like the interst with several developers coming up with mall projects and
Supreme Court order to close all showrooms, shops and retail many more in the offing These areas are witness to big projects
outlets in unauthorised areas throughout Delhi, raised a number and these trend is expected to generate substantial retail space
of issues as it would result in shutting down of the major retail in the area.
outlets in Ring Road in South Extension and Lajpat Nagar. This Even West Delhi is fast becoming a hub of retailers with a
drive is expected to have a fall-out even in the Highstreet number of mall projects in locations like Rohini, Pitampura,
shopping locations like Greater Kailash I and II, South Extension, Shalimar Baug and Rajouri Garden.
West Patel Nagar, Defence Colony, etc.
With the upcoming Commonwealth Games in 2010, the East
The various issues and guidelines have affected in both positive Delhi region too is gearing up in the direction. Various
as well as negative ways, the overall mall growth scenario. As in infrastructure development activities are also in the pipeline.
case of the Supreme Court decision in Delhi with regard to With the development of basic infrastructure, Eastern Delhi will
closure of showrooms in unauthorized areas has acted as a become more accessible and will soon have visible presence in
breather for the mall owners who were experiencing a slide in the retail radar. The area also a large population base of over3
their mall rentals. With the malls being set-up with prior million which is a major driver and can generate footfalls of over
approvals from various authorities is a far safer bet for retailers 25,000 on weekends. Though these part of Delhi is mostly
to take up space even if there is a opportunity cost involved in inhabitated by a population falling in lower-middle to middle-
the form of higher rentals. With the fast changing scenario, the middle class bracket, may not easily see very large and exclusive
mall owners are again witnessing a spurt in demand . Quite a high-end retailers or brands, but with the explosion of the city,
few mall owners identifying the latent potential have already the scenario may soon take a different path with the more neo-
hiked up their prices by about 20-25%., rich class steering the retail momentum.
DELHI GURGAON
Presently Delhi has approximately 4.11millionsq.ft. of organised Gurgaon is the most developed commercial and business centre
retail space, and this includes malls and multiplexes like Ansal of Haryana, located on the outskirts of Delhi. It is spread over
Plaza, , Pacific North, TDI Mall, Cross River Mall, etc. Over 20 2,766 sq km and has a population of over 600,000.
new malls are expected to be added up with an estimated area
of 14 million sq.ft. of organised retail space by 2010. The industrial areas around Gurgaon house most of the
automobile and auto component manufacturers in the state.
Among Delhi’s prime locations, the South Extension market is Gurgaon also has a number of garment export units. During the
the most evolved highstreetAlmost all major high-end brands last 3-4 years, Gurgaon has emerged as an important location
and retailers have presence through their exclusive and flagship for the Information Technology (IT) and the
stores with the location commanding a visibility, accessibility as
well affluent shoppers. A number of locations aroud Delhi too Information Technology Enabled Services (ITES) industry in the
are emerging as hotbeds of retail like Saket and Vasant Kunj. A state.
number of developers have there malls coming in these areas. Gurgaon stands next to Bangalore as the outsourcing hub of
Notable among them are DLF with two malls, The Courtyard India. With a vibrant youth populace as well as major business
and The South Court in Saket, then there’s the Suncity Projects centers in the vicinity, has further accelerated the growth of the
city with prime residential developers coming up with major
projects over the last few years.
Further, with the addition of the newer complexes housing
affluent and younger population with high income salaries has
augmented the development and is emerging as another major
retail destinations. Gurgaon boasts of a substantial number of
malls with over 15 existing malls and many more in the pipeline
By 2010, over 13 million sq.ft of retail spcae is likely to be
available in Gurgaon thus accounting for a new retail space
infusion in the NCR region.
But a rather new phenomenon being seen in these region is the
upcoming of more projects catering to mixed clientele. The mall
developers identifying the various issues involved in the mall
178
development is now opting for newer combination of tenant Developrs, Shipra, Bansal Group etc. have their mall projects in
mixes to make their projects more feasible. More and more mall Ghaziabad.
projects are upcoming with a combination of retail, office and Faridabad is also catching up with its neighbouring areas with a
hotel as their tenants. The mall developers are planning out number of malls and retail options to cater to its consumers. As
their projects keeping in view the imbalance that can be created per Knight Frank Research,the area is expected to witness an
by over supply of mall space and many are reworking their influx of 1.12 million.sq.ft. of new retail space by 2008
tenant mix or incorporating major changes be it leasing out the
upper floors of the mall for hotel or service apartments. With OUTLOOK
Gurgaon becoming a major business hub, many developers are With around 79malls (totaling to over 30 millionsq.ft.) is slated
also leasing out there spaces as offices. With the stand alone to be operational by 2010, NCR market is going to lead the
retail projects not generating enough revenues, the new concept retail real estate development in India. Developers are vying
of mixed use developments are thus changing the way retailing with a number of options to differentiate their malls on the
is done. Mall Projects like Orchid Plaza, Central Plaza, Orchid basis of product offering and tenant mix. More and more large
Agora, Time Towers, etc. are a few examplesthat can be named format malls (over 300,000
that are working on newer dimensions and re-inventing the
retail developments. sq.ft.)are being set up with a number of amenities in its array.
NOIDA The concept of mall hotel too is gaining ground with a number
of developers leasing out their upper floors for hotel projects,
Another prime area which is fast becoming a shoppers Earlier the upper floors were rented to the multiplexes but the
destination is Noida. It is basically a prime residential location in new concept of mall hotel too is picking up as the hotel industry
anindustrial belt, This region too is fast witnessing tremendous is witnessing an unprecedented growth in average room rates
growth with the influx of many multi-nationals (mainly IT/ITES), and room occupancy rates. Pacific Mall in Delhi has already set
and a number of other offices has also come up in the region. up a budget hotel, Clarks Inn, in its premises other developers
With these a large number of people are making Noida there are expected to follow the trend soon in various malls.
home. Noida with a good infrastructure is fast gaining retailers
Highstreet retail in places like South Extension, Connaught
attention to cater to the growing region. Another, advantage
Place, Greater Kailash, Vasant Kunj, etc. would still continue to
being the location, with its close proximity to major cities of the
rule and command high prices due to lack of fresh supplyin
region, it enjoys traffic which is both regular as well as transit
prime locations. Some new micro-markets are coming up and a
population. And these population is one of the major movers of
few are adding more space to its existing total retail space like
retail developments. Besides, a number of international brands
Defence Colony andtheDistrict Centre of Jasola are among the
and retailers have set up offices at Noida like McDonald's, Pizza
few.
Hut, Benetton, etc.
Noida and Ghaziabad are the emerging markets for large format
At present the Noida retail market consists of less than a million
retail development with reasonable real estate costs, land
sq.ft of retail organised space. As per Knight Frank Research,
availability, low cost labour being the prime differentiators and
approximately 7.9 million sq.ft. of new retail space is underway
movers attracting the developers to these areas. Besides this,
is expected by 2008. The city is also host to a number of large
the inflow of IT/ITES multi nationals to these locations have also
retail establishments like The Great India Mall Down Square and
generated interest in the region and the demand for new age
Citi Centre which are expected to become functional by 2008.
retail and entertainment avenues.
In the span of next two years, Noida is going to have an
additional supply of 3.6 million.sq.ft. of organised retail space.
REST OF NCR
Faridabad and Ghaziabad together will account for about 3
million sq.ft of retail space by 2008 thus adding to the total
retail space in NCR
Ghaziabad too is emerging as another retail hub. Its proximity to
Delhi has further helped in the development of industries and
several real estate projects in the region Ghaziabad has a
number of malls operational and quite a few are in th offing. .
The region is expected to have over 3 million sq.ft of retail space
by 2010. Quite a number of major developers like Parsavnath
179
Shifts in consumer demand for luxury Infrastructure Development Scheme’
goods and the entry of foreign retailers (TCIDS) of the Government of India, is to
have increased the demand for quality be set up at Panipat.
retail space. The concept of shopping has
undergone a total change and has now CHANDIGARH-MOHALI
become more of an event and a family Chandigarh is the capital city of Punjab
entertainment avenue. The large format and the administrative headquarters of
malls are now turning into destinations the Government of Punjab. Mohali is a
in themselves and have the right mix of twin township of Chandigarh and the
shopping and entertainment all under hub for Information Technology
one roof. Asia and the Middle East, as well as to (IT)/Information
many other cities across India. It is a
With many more mall to come up in the Technology Enabled Services (ITES),
prime destination for domestic and
NCR market, a risk of supply outstripping electronics and pharmaceutical
foreign tourists in the country.
the demand is envisaged unless a proper industries.The State Government is
balance is maintained with regards to Jaipur has 19 industrial areas with actively pursuing proposals to set up an
various critical parameters.Moreover, product base including gems and IT-based Special Economic Zone at
development of projects with a proper jewellery, marble, granite and Mohali.
feasibility study, favourable location, engineering items. It is also a potential
right retail mix and a well laid out destination for IT and ITES industries LUDHIANA-JALANDHAR-
operational and marketing strategy will coming to the state. AMRITSAR
determine the road ahead and success of Spread over 6,400 sq km Ludhiana-
KOTA
the future malls. Jalandhar are two of Punjab’s largest
Kota is a prominent business and cities with a population of over five
OTHER NORTHERN CENTRES industrial centre in Rajasthan. It has a million.They also form Punjab’s principal
FARIDABAD population of 0.7 million. It is located on industrial hubs, dominated by textiles
the main railway line connecting Delhi and light engineering goods industries.
Faridabad is another prominent business and Mumbai.
and industrial centre, covering an area of Ludhiana is the domestic leader in acrylic
2,151 sq km. Adjacent to the southern Kota has 14 industrial estates and a yarn and woollens and is gearing up for
part of Delhi, it is well number of large chemical units. Products growth in knitwear exports in the post
from these units include fertilizers, quota regime, especially as the Indian
connected to the National capital and caustic soda, cement, copper based textile industry enjoys a zero excise
Gurgaon through a road and rail items, stones and tiles, PVC items and status.
network. tyre chord fabric. The areas surrounding Under the Government of India’s
The main industries in Faridabad are Kota also have large limestone and Industrial Infrastructure Upgradation
light engineering goods, metal goods and sandstone deposits. Scheme, the state is developing two
automotive components. It industrial clusters, at Ludhiana and
complements the automobile industries
PANIPAT
Amritsar, to promote cotton and
located in Gurgaon. The 500 small and Indian Oil’s Panipat refinery is the most woollen textile exports
medium enterprises in Faridabad, mainly modern public sector refinery equipped respectively.These clusters involve an
auto component manufacturers, are with state-of-the-art technology. investment of US$ 11 million each. The
finalising plans to invest over US$ 30 Panipat refinery today is on the State Government is also working out
million for technology improvement and springboard of growth with two projects, the modalities of setting up a General
capacity expansion. Panipat Refinery Expansion Project for Product Zone in Amritsar.
doubling its capacity from 6 to 12
JAIPUR MMTPA and Integrated Paraxylene and The other important districts are Karnal
Jaipur is the capital of Rajasthan and its PTA Project having a capacity of 553,000 and Ambala. Karnal is the centre of agro-
largest city. It has a population of MTPA of based and handloom industries. Ambala
approximately 2.3 million. It is well is well known for the hosiery industry.
PTA are scheduled to be commissioned Other parts of the state, particularly the
connected to Delhi and other major in 2005. In order to further accelerate
cities across India. Its international economic hub around KMP and
the development of the textile industry, Panchkula are to be developed as IT
airport offers direct flights to South-east a project under ‘Textile Centres Corridors.
180
(NORTH)
MALL PROFILE
Advance India Projects Ltd Ambience Developers &
Infrastructure Pvt Ltd
181
(NORTH) MALL PROFILE
ANSAL API
182
(NORTH)
MALL PROFILE
ANSAL API
183
(NORTH) MALL PROFILE
ANSAL API
184
(NORTH)
MALL PROFILE
CHADHA GROUP
The Centre Stage Mall The EastEnd Mall The WestEnd Mall
Location: L-1, Sector - 18 Location: TC-54, Vibhuti Khand, Gomti Location: F 32, RamGanga Vihar,
City: Noida,U.P Nagar Kanth Road
Status: Operational City: Lucknow, U.P City: Moradabad, U.P
Operational from(Planned): Status: Operational Status: Operational
September 2003 Operational From: 1, April, 2004 Operational from(Planned): 3rd
Total Investment in the Mall: Rs. 97 Total Investment in the Mall: Rs. 32 August 2007
Crore Crore Total Land Area: 10,3820 sq.ft
Total Land Area: 94,483 sq.ft Total Land Area: 1,56,700 sq.ft Total Mall Area: 77,670 sq.ft
Total Mall Area: 35,0000 sq.ft Total Mall Area: 3,14,500 sq.ft No. of Floors: 1+3
No. of Floors: 2+9 No. of Floors: 1+3 Gross Leasable Area (GLA): 22,205
Gross Leasable Area (GLA): 2,56,000 Gross Leasable Area (GLA): 2,02500 sq.ft
sq.ft sq.ft Leased/ Sold Space Ratio: Leased
Leased/ Sold Space Ratio: Leased Leased/ Sold Space Ratio: Leased Only
Only Only CAM Charges: Rs 18.5 per
CAM Charges: Rs.21 per sq.ft/month CAM Charges: Rs.17.50 per sq.ft/month
Rental Model: Fixed Minimum Rent sq.ft/month Rental Model: Fixed Minimum Rent
Atrium Area: 10,200 sq.ft Rental Model: Fixed Minimum Rent Atrium Area: 5,316 sq.ft
Shopping Area: 85,000 sq.ft Atrium Area: 7,000 sq.ft Food Court Area: 2,485 sq.ft
Food Court Area: 10,000 sq.ft Shopping Area: 85,000 sq.ft Leisure & Entertainment Area: 6,618
Leisure & Entertainment Area: Food Court Area: 7,500 sq.ft sq.ft
46,789 sq.ft Leisure & Entertainment Area: Services Area: 1,13,223 sq.ft
Services Area: 1,14,000 sq.ft 47,700 sq.ft Parking Area: 37,297 sq.ft
Parking Area: 93,500 sq.ft Services Area: 50,300 sq.ft Space for No of 4-wheelers: 142
Space for No of 4-wheelers: 1,300 Parking Area: 1,12,000 sq.ft Space for No of 2-wheelers: 100
Space for No of 2-wheelers: 500 Space for No of 4-wheelers: 400 No. of Lifts: 1
No of Escalators: 14 Space for No of 2-wheelers: 200 Catchment Area: Moradabad &
No. of Lifts: 2+1 No of Escalators: 4 Suburbs
Catchment Area: Delhi & NCR No. of Lifts: 5 Other shopping centres/malls in 6 km
Catchment Area: Lucknow radius: None
Other shopping centres/malls in 6 km
radius: The Great India Place Other shopping centres/malls in 6 km Mall Management: In-House
Mall Management: In-House radius: Fun Republic Mall
Mall Management: In-House
185
(NORTH) MALL PROFILE
CHADHA GROUP Collage Group
186
(NORTH)
MALL PROFILE
College Group DLF Retail Developers
Limited
188
(NORTH)
MALL PROFILE
DLF Retail Developers Limited
189
(NORTH) MALL PROFILE
DLF Retail Developers Limited
190
(NORTH)
MALL PROFILE
DLF Retail Developers Limited
191
(NORTH) MALL PROFILE
DLF Retail Developers Limited
192
(NORTH)
MALL PROFILE
E-CITY ENTERTAINMENT(I) PVT LTD
193
(NORTH) MALL PROFILE
E-CITY ENTERTAINMENT(I) ERA INFRASTRUCTURE (INDIA) LTD.
PVT LTD
194
(NORTH)
MALL PROFILE
JAGRIT INFRASTRUCTURE
M2K ENTERTAINMENT PVT LTD
PVT.LTD.
195
(NORTH) MALL PROFILE
M2K ENTERTAINMENT PVT LTD MGF DEVELOPMENTS
196
(NORTH)
MALL PROFILE
MGF DEVELOPMENTS
198
(NORTH)
MALL PROFILE
OMAXE
199
(NORTH) MALL PROFILE
OMAXE
200
(NORTH)
MALL PROFILE
OMAXE
201
(NORTH) MALL PROFILE
OMAXE PACIFIC DEVELOPMENT CORPORATION LTD
202
(NORTH)
MALL PROFILE
PACIFIC DEVELOPMENT CORPORATION LTD
203
(NORTH) MALL PROFILE
PACIFIC DEVELOPMENT CORPORATION LTD
204
(NORTH)
MALL PROFILE
PACIFIC DEVELOPMENT CORPORATION LTD PARSVNATH DEVELOPERS LTD
205
(NORTH) MALL PROFILE
PARSVNATH DEVELOPERS LTD
PRATAP METRO MALL TIS HAZARI METRO MALL METRO MALL KASHMIRI
Location: Pratap Nagar Metro Station Location: Tis Hazari Metro Station GATE
City: Delhi City: Delhi Location: Kashmiri Gate Metro Station
Status: Under -Construction Status: Operational City: Delhi
No. of Floors: 3 Floors No. of Floors: 2 Floors Status: Ready To Move In
CAM Charges: Rs.18 per sq.ft/month CAM Charges: Rs.18 per sq.ft/month No. of Floors: 1 Floor
Parking Area: 200 cars Parking Area: 200 cars (Car Parking to CAM Charges: Rs.18 per sq.ft/month
No of Escalators: 2 be maintained by DMRC) Parking Area: 600 cars
Levels connected with Escalators: Market Area: Tis Hazari, Raj Pura Market Area: ISBT, Sadar Bazar, Mori
All Road, Mori Gate, Kashmiri Gate Gate, Chandni Chowk
No. of Lifts: 2 Mall Management: Vasundera Mall Management: Vasundera
Market Area: Kamla Nagar, Roop Properties Properties
Nagar, Rana, Pratap Bagh,
Other Shopping centres/ malls in 6
km radius: Inderlok Metro Mall
Mall Management: Vasundera
Properties
206
(NORTH)
MALL PROFILE
PARSVNATH DEVELOPERS LTD
207
(NORTH) MALL PROFILE
PARSVNATH DEVELOPERS LTD
208
(NORTH)
MALL PROFILE
PARSVNATH DEVELOPERS LTD
209
(NORTH) MALL PROFILE
PARSVNATH DEVELOPERS LTD REALTECH GROUP
210
(NORTH)
MALL PROFILE
SHIPRA HOTELS LIMITED SILVER ARC
211
(NORTH) MALL PROFILE
STADIA INFRASTRUCTURE
PROJECTS PVT LTD
212
(NORTH)
MALL PROFILE
STADIA INFRASTRUCTURE PROJECTS PVT LTD SUNCITY PROJECTS LTD
213
(NORTH) MALL PROFILE
SUNCITY PROJECTS LTD
214
(NORTH)
MALL PROFILE
TDI-TANEJA DEVELOPERS & INFRASTRUCTURE LTD
215
(NORTH) MALL PROFILE
TDI-TANEJA DEVELOPERS & INFRASTRUCTURE LTD
216
(NORTH)
MALL PROFILE
TDI-TANEJA DEVELOPERS & INFRASTRUCTURE LTD
217
(NORTH) MALL PROFILE
THREE'S INFRASTRUCTURES
TDI-TANEJA DEVELOPERS & INFRASTRUCTURE LTD
PVT. LTD
218
SOUTH INDIA
STATES OF SOUTH INDIA
Andhra Pradesh, Karnataka, Kerala, Tamilnadu, Pondicherry
SOUTH ZONE
Population-2006 (million) Consumption Expenditure 2006-07 (INR million) Av per capita Consumption
Exp (INR/year)
Rural Urban Total Rural Urban Total Rural Urban
SOUTH ZONE 153 85 238 3,313,561 2,558,019 5,871,579 21,621 30,238
ALL INDIA 796 325 1,121 13,753,864 9,646,136 23,400,000 17,287 29,652
South as % of All-India 19.2% 26.2% 21.2% 24.1% 26.5% 25.1%
STATE LARGEST CITY PER CAPITA NDP AS AVG GROWTH RATE OF SHARE OF INDUSTRY SHARE OF
SHARE OF INDIAN MEAN INDEX PER CAPITA NDP % SECTOR IN NDP SERVICES IN NDP
Andhra Pradesh Hyderabad 96.1 4.58 14.9 56.7
Karnataka Bangalore 107.1 4.93 13.6 62.7
Kerala Thiruvananthapuram 102.6 3.81 11.1 72.5
Tamil Nadu Chennai 113.8 4.48 18.6 68.7
269
ANDHRA PRADESH
T he state of Andhra
Pradesh is bordered by
Maharashtra,
Chhattisgarh and Orissa in the
North; the Bay of Bengal in
CAPITAL
DISTRICTS
POPULATION
POPULATION DENSITY
OFFICIAL LANGUAGES
HYDERABAD
23
81,615,649 (2006)
275/SQ.KM
TELUGU, URDU
GROSS STATE DOMESTIC PRODUCT (RS CR) 2,02,575
the East; Tamil Nadu to the AT CURRENT PRICES
South; and Karnataka to the (Source: Ministry of Statistics and
Programme Implementation, Government of India)
West. Andhra Pradesh is the
fifth largest state in India by PER CAPITA INCOME (IN RS) 20,757
area as well as population. It is AT CONSTANT PRICE (2003-04)
the largest and most populous
SEX RATIO 972
state of South India. The state
LITERACY RATE 60.50%
is crossed by the two major
rivers of Godavari and Krishna. LIFE EXPECTANCY AT BIRTH (2006-11) MALE 63.92
(Source: SRS, Registrar General of India) FEMALE 66.16
Factories Clearance
• Largest Producer of Rice in India Factories Department 7
• Only state with abundant energy Conversion of Land for Industrial Purpose Municipality / UDA / TCP 45
Source: IBEF
270
KARNATAKA
• Largest producer of gold in India (90% of Permission for Land Use State Department of
The Karnataka Udyog
Mitra (state single
Industries, Department of window clearance)
national production) Town and Country Planning
clears investment
proposals in
Site Environmental Approval State Pollution Control 40 days on an
Board and Ministry
• Sole producer of felspite in India of Environment and Forests average. The single
window obtains all
No Objection Certificate State Pollution Control Board approvals necessary
• Major producer of limestone and iron ore and consent under Water
and Pollution Control Acts
for the investment
proposal within the
specified time frame.
(300 lakh tonnes p.a.) in India Approval of Construction
Activity and Building Plan
Town and Country Planning
Authority
• Accounts for 70% of total coffee production Sanction of Power State Electricity Board
Source: IBEF
271
KERALA
T he State of Kerala is on
the Malabar Coast of
southwestern India. To
its East and northeast, Kerala
borders Tamil Nadu and
AREA (SQ.KM)
CAPITAL
DISTRICTS
POPULATION
POPULATION DENSITY
38,863 (21ST LARGEST)
THIRUVANANTHAPURAM
819/SQ.KM
14
34,099,910 (2006)
• Largest producer of coconut, pepper, coir, Sanction of Power State Electricity Board
Source: IBEF
272
TAMIL NADU
• Largest capacity for engineering and Sanction of power State electricity board
Source: IBEF
273
RETAIL REAL ESTATE IN SOUTH INDIA
The total supply of shopping centre space in South India Till date it is the largest operational mall in the region,
by end-2008 will be 19.02 million sq.ft, accounting for having 18.5 lakh square feet of built-up floor space and
an increase of more than 12 million square feet of mall 13 lakh square feet of gross leasable area. Mangal Tirth
space over the 6.84 million to be available by end-2007. Estate Ltd was the developer. Chennai had its second
According to IMAGES F&R Research data, the rate of mall 16 years later in 2006 with the opening of Chennai
growth in shopping centre space, which was only 23.1 City Centre at Dr RK Salai. However, the second mall in
percent in 2006 is to increase to 37 percent growth in the region came up in year 2000: the MPM Mall from
2007 and is likely to be a whopping 178 percent the Abid's Group. Both these early mover cities in the
increase in 2008 if projects materialise in time. South rested for a good while before starting off in the
There was a brief de-acceleration in the growth in 2006, malling activity after the initial mall. The warming up
mainly on account of the fact that a good number of started in Bangalore in 2004 with the launch of the very
mega mall projects in the South (for instance, those of successfully executed Prestige Group mall, The Forum.
Mantri Developers in Bangalore) that had been slated to Besides Bangalore, Hyderabed and Chennai, mall
become operational by 2006-07, either never took off development in the South is also picked up in cities like
or got stalled due to various reasons. But now since Kochi (one operational and five by 2010) and Mysore
many of these stalled projects are on again and newer (one operational and four by 2010). Coimbatore will
projects have been announced, the growth rate is have two malls by 2009 while Vijayavada will have two
expected to take off in a big way. operational malls a year earlier.
As per the progress in construction of mall projects in The average ratio of land area to mall space for
South India and also the feedback from developers, the Bangalore is as 1 : 2.44 while for Hyderabad it is
number of operational malls will increase from 21 in 1 : 4.65 ; for Chennai it is slightly lower at 1 : 3.66 ; in
2007 to 76 in year 2010. Most of these are mega Kochi it is 1 : 3.52 and the land to mall space ratio is
projects and as a result the growth in supply of quality again closer to that of Bangalore in Mysore (1 : 2.69).
retail space will be greater than the increase in number This implies that malls either have more levels in
of malls. From 68.4 lakh square feet in 2007, mall space centres other than Bangalore and Mysore or there is less
will increase to nearly 476 lakh square feet in 2010. open space outside.
Chennai has the distinction of giving the country its The average ratio as between mall space and gross
first modern mall, the Spencer's Plaza way back in 1990. leasable are gives an indication of the size of atrium and
274
free movement space within the mall. Here again, first modern mall, the Spencer's Plaza way back in 1990.
Bangalore malls are better placed with a ration of mall Till date it is the largest operational mall in the region,
space to GLA as 1 : 0.48 as compared to 1 : 0.53 in in having 18.5 lakh square feet of built-up floor space and
Hyderabad, 1 : 0.63 in Chennai and 1 : 0.76 in Kochi. 13 lakh square feet of gross leasable area. Mangal Tirth
With regard to projected shopping centre space in Estate Ltd was the developer. Chennai had its second
South India by 2007-end, Bangalore will account for 39 mall 16 years later in 2006 with the opening of Chennai
percent; followed by Chennai (33 percent), Hyderabad City Centre at Dr RK Salai. However, the second mall in
(15 percent) and Mysore accounting for nearly eight the region came up in year 2000: the MPM Mall from
percent of the mall space pie, respectively. That leaves the Abid's Group. Both these early mover cities in the
about five percent of available shopping centre space South rested for a good while before starting off in the
for other southern centres. malling activity after the initial mall. The warming up
started in Bangalore in 2004 with the launch of the very
Chennai has the distinction of giving the country its successfully executed Prestige Group mall, The Forum.
275
Besides Bangalore, Hyderabed and Chennai, Mall development The average ratio as between mall space and gross leasable are
in the South is also picked up in cities like Kochi (1 operational gives an indication of the size of atrium and free movement
and 5 by 2010) and Mysore (1 operational and 4 by 2010). space within the mall. Here again, Bangalore malls are better
Coimbatore will have two malls by 2009 while Vijayavada will placed with a ration of mall space to GLA as 1 : 0.48 as
have two operational malls a year earlier. compared to 1 : 0.53 in in Hyderabad, 1 : 0.63 in Chennai and
The average ratio of land area to mall space for Bangalore is as 1 : 0.76 in Kochi.
1 : 2.44 while for Hyderabad it is 1 : 4.65 ; for Chennai it is With regard to projected shopping centre space in South India
slightly lower at 1 : 3.66 ; in Kochi it is 1 : 3.52 and the land to by 2007-end, Bangalore will account for 39 percent; followed by
mall space ratio is again closer to that of Bangalore in Mysore Chennai (33 percent), Hyderabad (15 percent) and Mysore
(1 : 2.69). This implies that malls either have more levels in accounting for nearly 8 percent of the mall space pie,
centres other than Bangalore and Mysore or there is less open respectively. That leaves about five percent of available
space outside. shopping centre space for other southern centres.
276
277
BANGALORE existing catchment, retail activity is now spreading to new
Bangalore has traditionally been a leader in supermarkets which residential and office locations. Besides the traditional high
was initiated by Nilgiris and the then RPG Group's Foodworld streets of Brigade Road, MG Road and Commercial Street, new
outlets. The concept of large format, department stores like locations like Lavelle Road, CMH Road and 100 Feet Road,
Lifestyle, Shoppers' Stop and Westside has also become popular Indiranagar, are emerging as the hottest retail locations.
in the city. The city is currently witnessing a shift towards large With 20 malls in various stages of planning, it is estimated that
hypermarkets like Big Bazaar, Metro Cash & Carry, Jumbo Saver, the additional mall area from upcoming projects in Bangalore
etc. will be approximately 12 million sq.ft by 2010.
Encouraged by the success of the eight operational malls (The The sudden spurt in economic activity in 2004-05 created a
Forum, Garuda Mall, Sigma Mall, Bangalore Central, Eva Mall, shortage of space and this has pushed up retail rentals
The Pavilion, Gopalan and now Total), developers are putting in significantly. Brigade Road currently attracts the highest rental
place plans for new mall space in the city. Cashing in on the value at Rs.320/sq.ft/month. The steepest increase in rates is
278
noticed in Indiranagar (146 percent). Considering
the average retail rental across years, it is currently
at a high of around Rs.240/sq.ft/month.
The movement of commercial office space to
suburban locations like Whitefield, Koramangala
and Sarjapur Road have made these areas attractive
to increased retail investment. New retail
developments are also coming up in Jayanagar,
Bannerghatta Road and Hosur Road in South
Bangalore. Overall, the retail sector in Bangalore is
expected to accelerate 2007 onwards.
HYDERABAD
Hyderabad retail market has always been a high
volume and a cash-rich market. Increased consumer
demand, improved sourcing options and easy
availability of real estate have created the foundation for The major retail hubs of Hyderabad are Basheerbaag, Abids-
significant growth in the organised retail sector. Banks and Namapalli and Ameerpet. Leading brands like Nike, Proline,
automobile showrooms form the bulk of demand for retail space Stanza, Pantaloons, Woodlands, Food World, Reliance Fresh, ITC
leased out in the CBD of Begumpet. Global and national apparel Chaupal Fresh and Fresh@ have already opened their outlets
and F&G brands have made a strong entry into Hyderabad. here. Most outlets, however, are located as standalone retail
279
CHENNAI
A pioneer in promoting the mall culture in India in the early
'90s, with Spencer Plaza, Chennai however has not seen the
emergence of many new malls apart from Chennai Citi Centre
and the near complete Ampa Centre mall. But now the scene is
hotting up with nine more malls planned to impact the market
in the next three years. Of the nine malls coming up in various
parts of the city, four are scheduled to come up on the Old
Mahabalipuram Road (OMR) stretch. More than 10 million sq.ft
of mall space is estimated to be added on in the next three
years taking the city's total mall space to 12.5 million square
feet by year 2010 as per IMAGES F&R Research estimates.
The important high streets of the city include the CBDs of Anna
Salai, Nungambakkam, T Nagar and Pondy Bazaar. Other
prominent shopping destinations are the suburban markets of
Anna Nagar, RK Salai, Besant Nagar and Egmore.
formats or in small commercial complexes. On account of heavy A recent retail trends in Chennai has been the development of
traffic and unplanned growth, there is a shortage of parking concentrated retail hubs within developed residential pockets
space. such as Adyar in South Chennai. Most leading brands have
already opened outlets in these areas to service the ready
With the CBD and off-CBD of Begumpet and Somajiguda catchment.
becoming saturated, most retail activity is presently centred
around the suburban locations of Banjara Hills and Jubilee Hills. Despite the fact that mall development in the city is still in its
The retail triangle of Somajiguda-Raj Bhavan Road, Panjagutta initial phase, retailers are changing their view and preferring
and Banjara Hills Road No.1 has today become a prime organised retail space over traditional established locations.
shopping destination. Currently there is more than one million Corporate investments and the presence of foreign
mall space available in the twin cities of Hyderabad and multinational companies have added to the drive to modernise
Secunderabad together and it is estimated that around 7.5 retail network.
million sq.ft of mall space will be added from about 10 more However, concerns regarding the feasibility and capability of the
malls coming up by 2010; that is, there will be a total of 16 market to absorb the quantum of retail space supply remain.
operational malls with more than 8.5 million square feet of
KOCHI
prime retail space.
Cochin is the second most important city on the western coast
By year 2010, the present retail locations and high streets of
after Mumbai. It is the largest city of Kerala and the commercial
Banjara Hills and other suburban retail markets will get
and industrial capital of the state. Cochin is also a major port
saturated, resulting in a shift of retail focus to the city's outskirts
and ranks among first 11 major ports in India and is also the
and newer peripheral locations.
second largest Naval base after Goa on western coast.
280
Kochi's retail real estate can be broadly divided into two Grand Mall from IDEB Projects is the first mall to have opened
categories – traditional/established markets and emerging retail up in the city early this year. It offers 5.6 lakh square feet of
areas. The majority of the retail developments in the city are retail space. In the next two years, by 2009 end, the city will
located in the traditional high street areas. MG Road is the main have four operational malls with a total mall space of over 15.5
high street retail destination of the city followed by Banarji lakh square feet. The emergent retail stretches in the city
Road and Marine Drive Road. The emerging retail areas are include Gokulam Main Road, VV Mohalla, Kalidasa Road, etc.
concentrated along the NH 47 by-pass road and along the COIMBATORE
NH 47 at Edappally.
Coimbatore's real estate market had, in the past, been overly
Many apparel brands and jewelry showrooms are located at MG dependent on the textile industry. However, in the last decade,
Road, while automobile showrooms and the upcoming Gold Coimbatore has seen a shift from the secondary sector
Souk are at the bypass road. The development of Kinfra Park at (manufacturing) to trade and commerce. Many mills in the city
Kakkanad and Cochin SEZ at Seaport Airport road has further have either shutdown or shifted to locations outside the city.
fuelled the development in Kakkanad and surrounding localities. Furthermore, since the last 2-3 years, there is a lot of hectic
Kochi had its first and only operational mall, the Bay Pride from activity in the IT sector as Software companies are keenly
Abad Builders, in January 2006. From this small 66,000 square looking at setting up of software development units in the city.
feet mall, the city is now gearing up to taste the warmth of a The IT and services Industry boom in Coimbatore is also
mega 10.7 lakh square feet The Forum mall from Bangalore's palpable with the enhanced activity in real estate and retail
Prestige group. By 2010 the city will have five operational malls business. This is evident due to presence of a number of real
offering a total of 21.1 lakh square feet of quality shopping estate companies such as Land Marvel, Sahara Homes and
environment. Appaswamy Real Estates, coming to Coimbatore. Major
Most of Kochi's upcoming developments are concentrated in the construction activities are visible in areas like Vadavalli, Kovai
suburbs and outgrowths. The city is growing along the major Pudur, Peelamedu, Kaudampalayam and Trichy Road.
transportation corridors like NH 47 by-pass, Seaport Airport Two huge malls are coming up in the city: the 6.82 lakh square
Road and other major transportation corridors, generally on the feet Fun Republic from E-City Entertainment and the 12.5 lakh
northeastern side of the city. Kaloor-Kadavanthara road, Vytilla, square feet The Grand from the PS Group. Both are lovcated on
Kakkanad etc are upcoming residential destinations, while the Avnish Road and both are likely to be operational in year 2009.
bypass road, Seaport Airport Road are the retail-commercial/IT
potential destinations for the future development. These developments are clear indication that Coimbatore's
centre of retail activity is shifting towards south-eastern part of
MYSORE the city, which includes Trichy Road, Avanashi Road and Arts
The CBDs of D Devaraj URS Road, Sayajji Rao Road and Sivaram College Road. Currently the prime retail locations in Coimbatore
Peth are Mysore's traditional market areas. D Devaraj URS Road are Avinashi Road, Trichy Road, DB Road, Mettupalayam Road
has silk showrooms, jewellery, apparel, footwear and electronics and Race Course Road.
outlets. Sayajji Rao Road has apparel, jewellery, home stores, Guntur, Vijayavada, Calicut, Hubli, Madurai, Trivandrum,
saree stores and kirana shops. Sivaram Peth also houses Mangalore, Madurai and Calicut are some of the other smaller
jewellery, electronics, stationery and apparel outlets. cities in the South where mall projects have started off.
281
(south) MALL PROFILE
Abad Builders Pvt Ltd Aerens Gold Souk
International Ltd.
282
(SOUTH)
MALL PROFILE
Ampa Housing Ashoka Developers
Development Pvt Ltd & Builders Ltd
283
(south) MALL PROFILE
Chennai Citi Centre
Brigade Group
Holdings Pvt Ltd
284
(SOUTH)
MALL PROFILE
DLF Retail Developers Ltd
285
(south) MALL PROFILE
DLF Retail Developers Ltd E-city Entertainment (i) Pvt Ltd Express Infrastructure Pvt Ltd
286
(SOUTH)
MALL PROFILE
Ferns Builders & Developers Habitat Shelters Pvt Ltd
287
(south) MALL PROFILE
Habitat Shelters Pvt Ltd Hi-lite Builders Pvt Ltd IDEB Projects Pvt Ltd
288
(SOUTH)
MALL PROFILE
Food Express
Inorbit Malls (india) Pvt Ltd Stores India Ltd
289
(south) MALL PROFILE
Food Express Kshitij Investment
Stores India Ltd Advisory Co.Ltd
290
(SOUTH)
MALL PROFILE
Kshitij Investment Advisory Co. Ltd.
291
(SOUTH) MALL PROFILE
Kshitij Investment Advisory Co. Ltd.
292
(SOUTH)
MALL PROFILE
Kshitij Investment Advisory Co. Ltd.
293
(SOUTH) MALL PROFILE
Kshitij Investment Advisory Co. Ltd. LEPL Projects Ltd
294
(SOUTH)
MALL PROFILE
LEPL Projects Ltd Mahavir Constructions
295
(SOUTH) MALL PROFILE
Maheshwari Megaventures Ltd Mangal Tirth Estate Ltd
296
(SOUTH)
MALL PROFILE
Marg Constructions Ltd Pantaloons Retail (india) Ltd Embassy Group
297
(SOUTH) MALL PROFILE
Prestige Estates Projects Pvt Ltd
298
(SOUTH)
MALL PROFILE
Prestige Estates Projects Pvt Ltd
299
(SOUTH) MALL PROFILE
Prestige Estates Projects Pvt Ltd P S Group Realty Ltd
300
(SOUTH)
MALL PROFILE
P S Group Realty Ltd Puravankara Projects Ltd Trishul Developers
301
WEST & CENTRAL
INDIA
STATES OF WEST & CENTRAL INDIA
Maharashtra, Gujarat, Madhya Pradesh, Goa
WEST & CENTRAL ZONE
Population-2006 (million) Consumption Expenditure 2006-07 (INR million) Av per capita Consumption
Exp (INR/year)
Rural Urban Total Rural Urban Total Rural Urban
WEST ZONE 142 88 230 2,124,790 2,698,023 4,822,814 14,959 30,734
ALL INDIA 796 325 1,121 13,753,864 9,646,136 23,400,000 17,287 29,652
West as % of All-India 17.8% 27.1% 20.5% 15.4% 28.0% 20.6%
GOA
225
GUJARAT
226
MADHYA PRADESH
227
MAHARASHTRA
228
RETAIL REAL ESTATE IN WEST & CENTRAL INDIA
50000 9017
3971
Space in '000sq.ft
40000
14061
30000
7281 45697
20000 41726
8710
27665
10000 6310 20384
3812
453 950 11675
150 603 1553 5365
0
end-2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
Base Increase
229
Greater Mumbai end-2000 2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
Number of Malls 1 2 5 11 30 53 56 62 68 77
Total Mall Space ('000 sq.ft) 150 603 1553 3323 8433 13715 15175 21713 22503 27249
Total Land Area ('000 sq.ft) 57 336 866 1853 4703 7648 8463 12108 12549 15195
Total GLA ('000 sq.ft) 108 394 1014 2171 5509 8960 9914 14184 14700 17801
Pune end-2000 2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
Number of Malls 1 2 4 7 8 10 12
Total Mall Space ('000 sq.ft) 450 600 1350 2267 2667 3668 4154
Total Land Area ('000 sq.ft) 348 400 899 1510 1776 2443 2750
Total GLA ('000 sq.ft) 352 469 1056 1773 2086 2869 3250
Ahmedabad end-2000 2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
Number of Malls 1 2 5 5 6 6 8
Total Mall Space ('000 sq.ft) 255 505 1600 1600 2664 2664 3400
Total Land Area ('000 sq.ft) 86 171 541 541 901 901 1150
Total GLA ('000 sq.ft) 152 302 956 956 1591 1591 2031
Nagpur end-2000 2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
Number of Malls 1 3 5 6 6 8 9
Total Mall Space ('000 sq.ft) 200 600 1540 2040 2040 2820 3332
Total Land Area ('000 sq.ft) 121 293 590 781 781 1056 1236
Total GLA ('000 sq.ft) 133 398 1022 1353 1353 1871 2211
Indore end-2000 2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
Number of Malls 2 2 2 5 7 7 8
Total Mall Space ('000 sq.ft) 710 710 710 1626 4484 4484 5231
Total Land Area ('000 sq.ft) 250 250 250 573 1579 1579 1842
Total GLA ('000 sq.ft) 585 585 585 1387 3825 3825 4471
WEST - Other Centres end-2000 2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
Number of Malls 1 3 6 13 16 17 22
Total Mall Space ('000 sq.ft) 427 827 1469 4957 8158 9558 11347
Total Land Area ('000 sq.ft) 263 410 729 2459 4047 4741 5611
Total GLA ('000 sq.ft) 337 543 964 3255 5357 6276 7432
WEST ZONE end-2000 2002 2004 2005 2006 2007 2008* 2009* 2010* 2011 P
Number of Malls 1 2 5 17 42 75 92 105 116 137
Total Mall Space ('000 sq.ft) 150 603 1553 5365 11675 20384 27665 41726 45697 54714
Total Land Area ('000 sq.ft) 57 336 866 2921 6226 10657 14326 21192 23268 27786
Total GLA ('000 sq.ft) 108 394 1014 3729 7806 13543 18638 28397 31133 37195
2.02. Malls in Mumbai and Pune thus have more open doubles from four percent to eight percent and Nagpur
un-built space as compared to those in the other cities. increases its share from six percent to eight percent.
The average ratio as between mall space and gross MUMBAI
leasable area gives an indication of the size of atrium
Current Scenario
and free movement space within the mall. Here again,
for Mumbai malls the ration of mall space to GLA is as Rising consumerism and increasing purchasing power
1 : 0.65 as compared to 1 : 0.78 in Pune, 1 : 0.597 in has led to a significant growth of the organised retail
Ahmedabad, 1: 0.66 in Nagpur, 1 : 0.85 in Indore and 1 market in Mumbai. However, South Mumbai, one of
: 0.66 is the average in the rest of the western cities. the most enviable addresses in the country, has lost
some of its sheen. Burdened infrastructure, lack of
Till 2006 the share of Mumbai in the total mall space
space for new construction and high real estate costs
available in the western zone was a dominating 73
has limited retail development in this part of the city.
percent -- the domination continues but the share is to
get reduced to 67 percent by end-2007. Major gainers Lured by easy availability of land and lower real estate
are Pune, whose share will increase form five percent a prices, families and businesses alike have moved to the
year ago to seven percent, while Ahmedabad's share suburbs. This has led to immense growth of the retail
230
West & Central: 2007 Distribution of Mall Space
West & Central: 2006 Distribution of Mall Space (Total Space: 20.4 million sq.ft by end-2007)
(Total Spece: 11.7 million sq.ft)
Pune
Pune 7% Ahmedabad
5% Ahmedabad 8%
4%
Nagpur
Nagpur
8%
5%
Indore Indore
6% 3%
West-Other West-Other
Centres Centres
7% 7%
Greater Mumbai
73%
Greater Mumbai
67%
231
MALL PROJECTS - WEST & CENTRAL ZONE
Gross
Total Land Total Mall Leasable Operational
City Developer Mall Name Location Status
Area (sq.ft) Space (sq.ft) Area (sq.ft) From
Mumbai KSL Realty and Infrastructure Ltd K.Lifestyle Mumbai (Lower Parel) 20,000 Operational 2005
Mumbai KSL Realty and Infrastructure Ltd K.Lifestyle Mumbai (Fort) 20,000 Construction
Mumbai Landmark Builders The Hub Goregaon (E) 200,000 125,000 Operational 2007
Mumbai Landmark Group Suburbia Bandra 100,000 Operational 2006
Mumbai Maker Group Bandra Drive in Bandra 400,000 Construction 2007
Mumbai N Kumar Group Poonam Plaza Andheri Planned
Mumbai Neelkanth Group Hi ! Life Santacruz (West) 70,000 210,000 140,000 Operational 2006-Jan
Mumbai Nirmal Lifestyle Group Modella Mulund / Thane 200,000 Planned
Mumbai Nirmal Lifestyle Ltd. Nirmal Lifestyle Phase - I Mulund (W) 452,711 Operational 2002
Mumbai Nirmal Lifestyle Ltd. Nirmal Lifestyle Phase - II Mulund (W) 766,606 Construction
Mumbai Nirmal Lifestyle Ltd. Nirmal Lifestyle Phase - III Mulund (W) 939,568 Construction
Mumbai Nirmal Lifestyle Ltd. Nirmal Lifestyle Phase - IV Mulund (W) 1,400,000 Planned
Mumbai Oberoi Constructions Pvt Ltd Oberoi Mall Goregaon (E) 400,000 Operational 2006-Jun
Mumbai Phoenix High street Phoenix-3 Lower Parel 958,320 900,000 500,000 Operational 2005
phases
Mumbai Piramal Holdings Ltd Crossroad Mumbai 56,871 150,000 108,000 Operational 1999
Mumbai Piramal Holdings Ltd Crossroad2 Mumbai 61,000 100,000 85,000 Operational 2004-Nov
Mumbai Prime Developers Prime Mall Vile Parle (W) 130,000 Operational 2006-Jan
Mumbai Rachana-Astra Constructions Pvt Ltd Tech Mall Goregaon (West) 44,692 175,000 110,000 Construction 2007-Oct
Mumbai Raviraj Group Raviraj Mall Mumbai 136,702 235,000 195,000 Operational 2007
Mumbai RNA Group RNA Millennium Kandivili (W) 100,000 Construction 2007
Mumbai Royal Palms India Pvt Ltd Royal Palms Goregaon (East) 300,000 150,000 Construction 2007-Nov
Mumbai S Kumar's Group Landmarc Citi Lower Parel 200,000 Planned
Mumbai Satra Property Developers Prime Mall Vileparle-W 130,000 100,000 Operational 2006-Mar
Mumbai Satra Property Developers Pvt Ltd Dream - The Mall Borivili-W 450,000 300,000 Construction 2007
Mumbai Satra Property Developers Pvt Ltd Dream - The Mall Vashi 600,000 500,000 Construction 2007
Mumbai Satra Property Developers Pvt Ltd The Dream Mall Bhandup-W 800,000 600,000 Operational 2006-Dec
Mumbai Shree Laxmi Developers Sej Mall Malad (W) 60,000 100,000 Operational 2006-Sep
Mumbai Silver Group Gold County Santacruz Planned
Mumbai Silver Moon Constrn, Dudhwala Group Mega Mall New Link Road 500,000 360,000 Operational 2006-Apr
Mumbai Thakur Group Thakur Mall Kandivili (E) 150,000 Construction 2007
Mumbai The Runwal Group R Mall-Thane Godhbunder Road 260,000 Construction 2008
Mumbai The Runwal Group R City Centre Ghatkopar (West) 1,122,421 Construction 2009
Mumbai The Runwal Group R Mall-Mulland L.B.S. Road, Mulund 350,000 Operational 2003-Mar
Mumbai The Runwal Group R Mall -Odeon Ghatkopar (East) 65,659 Construction 2007-Sep
Mumbai Vijay Group Kemps Shop Kemps Corner 150,000 Operational 2005
Mumbai Vinod Goenka Dynamix Juhu (Near Chandan) 100,000 Operational 2006
Mumbai Vinod Goenka Milan Theatre Santa Cruz (W) 100,000 Operational 2006
Mumbai Wadhwa Group Raghu Leela Mall Kandivili (W) 90,000 450,000 375,000 Operational 2005
Mumbai Wadhwa Group Raghu Leela Mall Vashi 600,000 Operational 2006
Mumbai Wadhwa Group Raghu Leela Vashi 500,000 Planned 2008
PUNE
Pune Deepak Fertilisers and Petrochemicals Corp Ltd Ishanya Airport Road 473,000 550,000 520,000 Construction 2008
Pune Inorbit Malls (India) Pvt Ltd Inorbit Mall Pune-Nagar Rd,Vadgaon 444,553 901,045 614,946 Planned 2010
Sheri l
Pune Kshitij Investment Advisory Co Ltd Pune- Hadapsar Pune, Hadapsar 217,000 Planned 2008-Jan
Pune Kumar Builders KPCT Fatima Nagar 348,480 450,000 Operational 2005
-Wanowrie Road
Pune Kumar Properties - Lalit Jain Group Fun n Shop Fatima Nagar 150,000 Operational 2006
Pune Kumar Properties - Lalit Jain Group 44 Sinew Hills Karve-Paud Rd 300,000 Operational 2007
Pune Kumar Properties - Lalit Jain Group KK Market N.A. 450,000 Operational
Part 2007
Pune Kumar Properties - Lalit Jain Group Fun n Fair N.A. 150,000 Planned 2008
Pune Kumar Properties - Lalit Jain Group Kumar Ashok N.A. 400,000 Planned 2009
Pune Kumar Properties - Lalit Jain Group Fun n Food N.A. 100,000 Planned 2010
232
MALL PROJECTS - WEST & CENTRAL ZONE
Gross
Total Land Total Mall Leasable Operational
City Developer Mall Name Location Status
Area (sq.ft) Space (sq.ft) Area (sq.ft) From
AHMEDABAD
Ahmedabad Essel Group Fun Republic Ahmedabad 255,085 Operational 2005
Ahmedabad Himalaya Mall Himalaya Mall Drive In road 117,000 425,000 270,000 Operational 2007-Apr
Ahmedabad JP Infrastructure Pvt. Ltd Iscon Mega Mall SG Highway 254,673 450,000 348,668 Operational 2007-Jul
Ahmedabad JP Infrastructure Pvt. Ltd Iscon Platinum Mega Mall SP Ring Road 303,590 1,063,764 553,943 Planned 2009-Oct
Ahmedabad Kshitij Investment Advisory Co Ltd Kshitij Mall Satellite Road 220,000 Planned 2007-Nov
Ahmedabad Shyam Buildcon Pvt Ltd Star Mall Ahmedabad 65,000 250,000 135,000 Operational 2006
NAGPUR
Nagpur Indo Pacific Software & Entertainment Ltd. Poonam Mall Wardhaman Nagar 100,000 300,000 200,000 Operational 2006-Aug
Nagpur Indo Pacific Software & Entertainment Ltd. Poonam Mall VIP Road 70,000 240,000 140,000 Construction 2007-Oct
Nagpur Indo Pacific Software & Entertainment Ltd. Poonam Mall Khamla 150,000 500,000 350,000 Construction 2008-Nov
Nagpur KSL Realty and Infrastructure Ltd Empress City Nagpur 700,000 Construction 2007-Dec
Nagpur N Kumar Group Poonam City Pulse Nagpur 120,680 200,000 Operational 2005
Nagpur N Kumar Group Poonam Mall Nagpur 72,527 100,000 Operational 2006
INDORE
Indore EWDPL India Pvt Ltd Treasure Island M.G. Road 100,000 410,000 375,000 Operational 2005-Dec
Indore EWDPL India Pvt Ltd Treasure Island Opp RNT Marg 311,000 260,000 Construction 2008-Jun
Indore EWDPL India Pvt Ltd Treasure Island MR-10, Indore 1,835,000 1,556,500 Construction 2009-Jun
Indore EWDPL India Pvt Ltd Treasure Island Annapurna 1,023,000 908,000 Construction 2009-Jun
Indore Kshitij Investment Advisory Co Ltd Kshitij Mall RNT Marg, Close to 255,000 Planned 2008-Apr
MG Road
Indore M2K Entertainment Pvt. Ltd. M2K Mega Mall AB Road 350,000 Construction 2008-Mar
Indore Mangal Resources (P) Ltd Mangal City INDORE 150,000 300,000 210,000 Operational 2005-Dec
OTHER CENTRES - WEST ZONE
Anand Himalaya Mall Himalaya Mall Anand 195,000 450,000 400,000 Construction 2008-Dec
Aurangabad Prozone Enterprises Pvt. Ltd Prozone Golden Mall Aurangabad 862,110 2,169,723 1,064,972 Construction 2009-Mar
Baroda Kshitij Investment Advisory Co Ltd Kshitij Mall Baroda-Sarabhai Circle 140,475 Operational 2007-Aug
Baroda JP Infrastructure Pvt. Ltd Iscon Mega Mall Baroda 180,249 493,673 304,030 Planned 2008-Dec
Bhavnagar Himalaya Mall Himalaya Mall Bhavnagar 240,000 625,000 575,000 Construction 2008-Dec
Bhopal Collage Group Viva Collage Bhopal 1,306,800 1,400,000 900,000 Planned 2010-Oct
Gwalior ARG Group Deendayal City Mall Gwalior 85,388 300,000 210,000 Operational 2006-Dec
Kolhapur KSL Realty and Infrastructure Ltd Deccan City Kolhapur 1,000,000 400,000 Planned 2008-Dec
Mehsana Himalaya Mall Himalaya Mall Mehsana 195,000 450,000 400,000 Construction 2008-Dec
Nanded EWDPL India Pvt Ltd Treasure Island Nanded 120,000 234,000 184,000 Construction 2008-Nov
Nashik City Center Mall Nashik Pvt Ltd Nashik City Center, Nashik 263,287 427,070 336,792 Operational 2005
Lawate Nagar
Nashik Suyojit Infrastructure Ltd The Ozone Mall Nashik 100,000 Operational 2006
Rajkot JP Infrastructure Pvt. Ltd Iscon Mega Mall Rajkot 87,116 176,295 167,474 Construction 2007-Oct
Surat JP Infrastructure Pvt. Ltd Iscon Mall Surat 123,709 325,000 233,777 Operational 2007-May
Surat JP Infrastructure Pvt. Ltd Iscon Mega Mall Surat 216,979 724,583 538,704 Construction 2009-Jan
Ujjain EWDPL India Pvt Ltd Treasure Island Ujjain 98,200 235,510 202,000 Construction 2008-Sep
Vadodara EWDPL India Pvt Ltd Treasure Island Vadodara 307,000 Construction 2009-Mar
sector in the suburban locations. Several malls have the Western Suburbs.
sprung up in the suburbs and many more are in the The new generation of consumers is more discerning
pipeline, so much so that experts apprehend a situation towards brands and their demand is drawing many
of mall over-supply in the coming times. retailers to the Indian markets. Around 23 new malls
As on date, Greater Mumbai boasts of 33 operational will be added to MMR by end-2008 and this will
malls, totaling to about 9.12 mn.sq.ft. Notably, more translate to approximately 15.18 mn.sq.ft. of new retail
than 50% of the malls adding up to a cumulative retail space.
stock of approximately 4.45 mn.sq.ft., are located in
233
Island City
Crossroads at Tardeo, CR2 at Nariman Point and
Highstreet Phoenix at Lower Parel continue to enjoy
their dominant status in organised retail in the Island
City, though they somewhat pale in comparison to
their glitzy and spacious counterparts only a few
miles away in the suburbs.
The sale of mill land in the Central Mumbai region is
likely to create a considerable supply of land for
residential and commercial development. This would
create the requisite catchment as well as an
opportunity for future retail developments.
Central Suburbs and Thane
Over the last 18-24 months, a number of malls have
mushroomed in the Central Suburbs and Thane belt.
This has been aided by the availability of land and a
rapidly growing population. The erstwhile industrial
plots of defunct factories in Vikhroli, Bhandup,
Mulund and Thane micro-markets have been
converted into commercial developments by
promoters.
Like in other locations, most of the malls in the
Central Suburbs like R-Mall, Nirmal Lifestyle at
234
Mulund and Huma Adlabs at Kanjurmarg are Family In recent times, a number of Grade-A residential projects have
Entertainment Centers (FECs) and integrate a multiplex with the come up in the Central Suburbs belt. This has led to a number of
retail component. Increasing population with high disposable malls being constructed and planned here and some of the
income and purchasing power in their catchment areas has led largest malls of Mumbai are being developed on this stretch.
to the success of these malls. These includes R-City Centre (1,122,000 sq.ft.) at Ghatkopar,
Dreams Mall (600,000 sq.ft.) at Vashi.
Thane has emerged as a popular destination for malls, both from
the developers and the consumers perspective. The rise in Central suburbs, which currently has 16% of the total retail
population in this developing suburb has led to increased space in Mumbai will see an infusion of close to around 6.5
footfalls in the existing malls and created demand for new ones. mn.sq.ft. of new retail space by 2008.
Thane currently boasts of about seven operational malls, five Western Suburbs
more are in various stages of construction. These will infuse 1.7
The Western Suburbs from Bandra to Borivali have witnessed a
mn.sq.ft. of new retail space in this micro-market.
spurt of development in the residential, office and retail
segments. A number of malls have come up along the Link Road
and Western Express Highway. Some of the malls have been
developed adjacent to and as part of large residential projects
and thus have an ensured customer base.
N New retail developments (malls and multiplexes) are being
MUMBAI planned in existing retail destinations of Bandra and Andheri and
Dahisar
also in locations like Kandivali, Borivali and Vasai. Close to 22
malls with an average size of 250,000-300,000 sq.ft. are coming
up in this micro-market.
k
Borivali
ree
iC
or
an
Manori Beach
Kandivli
of new retail space will be added in the Western Suburbs and
this will account for 37% of the new retail space in MMR by
Marve
Malad
2008.
Beach
Goregaon
Navi Mumbai
Erangal
Beach
Aarey In the recent years, Navi Mumbai has become an important
Madh
Beach Jogeshvari
IT/ITES hub. Software parks by CIDCO, MIDC, Haware, RCL and
Versova
Rahejas have given it the requisite image of being an IT
Beach
Andheri
destination. This coupled with the 35,000 acres Reliance SEZ
(size likely to be curtailed as a result of new policy
Ville Parle
Juhu
Beach Juhu announcements) coming up in the region and firming up of
ARABIAN SEA Santa Cruz
plans of making the second international airport, has
Khar Road
transformed Navi Mumbai into an important real estate micro-
market.
Khar
Bandra
Chunabhatti Govandi
Various mid to high-end residential projects are underway in
Bandra Point
Dharavi Sion Navi Mumbai and this will provide the required catchment for
Mahim
Guru Tegbahadur Nagar
Mahim Bay Matunga King’s Circle Kolwada
Trombay
retail development. The potential target market, apart from the
Road Matunga
Dadar Dadar
Wadala
existing residential population arises from close to 45,000
Worli
Prabhadevi Elphiunstone
Road
Parel IT/ITES industry workforce traveling to Navi Mumbai daily. This
Sewn
Lower Curry
segment forms a large consumer base for the retail industry.
ParelRoad Cotton
Chinch Pokli
Byculla
Green
Reay Road
By the end of 2008, it is expected that Navi Mumbai will have
Mahalakshmi
Mumbai Mazagaon
Central
an addition of about 2.1 mn.sq.ft. of new retail space with malls
Grant Road Dockyard
Cumbala Tardeo
HillGirgaum
MandviSandhurst
Road Elephanta
Island like Inorbit (852,331 sq.ft.) in Vashi
Thakurdwar Road Butcher
Island
Chami Road Kalbadev Masjid
Chowpatty
Outlook
Chatrapati Shivaji
Beach
Terminus (VT)
Malabar Point
Back Bay Church Gate Road Retailing in Mumbai has undergone a considerable shift and a
Fort
Nariman Point Railway Line more radical change is foreseen in the near future. Organised
Gateway of India Beach
Colaba 235
MUMBAI RETAIL VALUES: (Rs per ft2 pm)/ Rs per ft2
MALLS
Micro Market 2004 2005 2006 May-07
Average Capital Average Capital Average Capital Average Capital
Rental Values Rental Values Rental Values Rental Values
Tardeo 195 19500 225 24545 260 31200 280 34000
Lower Parel 160 16000 225 24545 265 31800 325 33000
Malad 65 6500 110 12000 170 20400 190 22000
Link Road, Andheri (W) 135 13500 160 17454 190 22800 220 28000
Mulund 80 8000 120 13090 145 17400 200 22000
HIGH STREETS
Micro Market 2004 2005 2006 May-07
Average Capital Average Capital Average Capital Average Capital
Rental Values Rental Values Rental Values Rental Values
Linking Road 290 29000 370 40363 550 60000 575 62500
Colaba 180 18000 225 24545 270 32400 310 35000
Lokhandwala 135 13500 160 17454 210 25200 245 28000
Breach Candy 210 22000 235 34000 320 45000 480 50000
retailing has grown manifold and has become the preferred date, the Western Suburbs have led the way, both in terms of
retail format. The success of malls like Inorbit and Nirmal mall development and retail space availability.
Lifestyle has shaken developers out of their cautious wait-and-
watch approach and has encouraged new mall developments.
PUNE
Mumbai has the second highest density of malls in the country, Current Scenario
just behind NCR. Pune has been experiencing a retail boom since the last 2-3
Luxury retail and lifestyle stores that require large spaces and an years. In 2005, approximately 1.25 mn.sq.ft. of new retail space
exquisite ambience have so far been restricted to Mumbai's five was added to Pune real estate market. This led the current retail
star hotels, but this may soon stand to change. They may be stock of the city to grow to 3.5 mn.sq.ft. Growth in commercial
built as “appendages” to mid segment malls or else as activities and the migrant population of young, white-collar
standalone shopping destinations which provide an “experience” workers has been the chief driver of real estate growth in the
complete with a crèche, seating area and tea/coffee lounge city.
aimed at building brand loyalty. Lured by the high propensity to With 23 mall projects in the pipeline, the city is expected to
spend, many high-end brands are lined up to enter the market in have cumulative retail stock of approximately 4.5 mn.sq.ft. by
the near future. end-2006 and infusion of another 4.2 mn.sq.ft. of new retail
Hypermarkets like Shoprite and Hypercity have been successful space over the next two years. The total retail stock in Pune by
formats and have emerged as major crowd pullers. The end-2008 is estimated to be about 8.7 mn.sq.ft.
popularity of the organised retail formats in the Island City and The city has been witnessing an interesting trend of retail space
the suburbs has encouraged developers to replicate the same in being created in multiplex developments. There is also a reverse
the extended suburbs of Dahisar, Vasai and even Kalyan. trend of movie screens being located in large format mall
Most of the large format malls have opted for leasing out of developments. Another noticeable trend in the retail format is
retail space resulting in effective mall management and ensuring the advent of specialty malls or niche malls. 'Ishanya Mall'
higher returns in the long term. Sale of mall space may result in developed by Pune-based Deepak Fertilizers and Petrochemicals
an inappropriate tenant mix and could hamper the growth Corporation Ltd., would be a project dedicated exclusively to
prospects of a mall in the long term. 'interiors and exteriors'.
In an interesting turn of events, it is expected that by 2008 the Central Locations
Central Suburbs will overtake the Western Suburbs in terms of The locations where retail developments have flourished
mall space as larger malls are coming up in those locations. Till traditionally are the highstreets of M.G. Road, F.C. Road and J.M.
236
Road in the central part of the city. shifting to suburban and peripheral multiple outlets in the city. This maybe
These markets have a unique mix of locations of Aundh, Hadapsar, Karve attributed to the changing demographic
local brands along with national and Road, Kondhwa and Yerawada-Kalyani structure of the city. The 'R.K. Swamy-
international retailers - both of which Nagar. The Mumbai-based Piramyds BBDO Guide to
are known to generate substantial Group is coming up with their Urban Markets, 2005' has ranked Pune as
revenues along with heavy footfalls. Crossroads Mall the eighth richest city in the country.
However, the development of malls in (350,000 sq.ft.) at Yerwada-Kalyani About 30% of the households in the city
the neighbouring locations is anticipated Nagar and this will be operational by earn an annual income of over Rs.
to affect the footfalls of these traditional end-2007. Another noteworthy mall 140,000, while 26% of the population
highstreets. A case in point is the development, Sudev Axis (350,000 sq.ft.) spends between Rs. 50,000 and Rs.
presence of Magnum Mall (175,000 would be operational by 2007. This 100,000 on various goods and services.
sq.ft.) in the Camp area which has micro-market is expected to witness a Given the size of the Pune retail market,
created a 'pull effect' on the consumer number of large-scale mall the increase in population, the rise in
stronghold of M.G. Road. developments, amounting to income and with optimistic employment
At present, organised retail by way of approximately 2.3 mn.sq.ft. of new retail outlook, the amount of new retail
mall development in Pune is space by 2008. development should be readily absorbed.
concentrated in the up-market high- Together with the above, peripheral NASHIK
income central locations of Camp and locations like Nagar Road and Kharadi Nashik is an important commercial and
Bund Garden Road. Developer and are also developing up as IT hubs, religious centre in the state and has a
retailers alike have been successful in thereby increasing the demand for population of 4.9 million. It has a
their organised retail ventures in these ancillary services like quality retail space. significant presence of automobile and
micro-markets, more so due to the Locations like Karve Road and Satara auto-components, engineering and grape
proximity of up-market residential Road in the south-western part of the processing industries. The major players
catchment of these locations. city, are all witnessing new mall in Nashik include Mahindra and
Nucleus Mall (200,000 sq.ft.) in Camp, developments. Among the important Mahindra, Schneider Electric, Siemens
which became operational in 2005, had developments, 44 Sinew Hills (165,000 and Crompton Greaves. It has seven
Shoppers Stop take up space for its sq.ft.) and Kakde City mall (600,000 industrial areas facilitating the industrial
second outlet in the city. Another large- sq.ft.) are scheduled to be operational by
2007 and 2008 respectively. growth in the region, with a focus on
scale project, Pune Central (130,000 engineering and automobiles. Nashik is a
sq.ft.), a mall by Pantaloon Retail on Outlook potential destination for engineering,
Bund Garden Road, has Food Bazaar as The retail sector in Pune has prospered food processing and biotechnology
its anchor tenant and caters to the and the retail space development in the industries in the state.
domestic needs of the bulk of the city is on the rise. Organised retailing is
resident population of central Pune. increasingly shifting towards the newer
NAGPUR
These retail markets in the central residential pockets of Bavdhan, Nagpur has a population of
locations of the city currently house Hinjewadi, Baner, etc. and this trend is approximately 4.5 million. It has
approximately 1.78 mn.sq.ft of retail likely to continue. Moreover, the excellent road and rail connectivity to all
stock. A new mall, Fun n Travel (100,000 Yerwada-Kalyani Nagar region is parts of the country. Its unique location
sq.ft.) has been planned in the Bund anticipated to turn into an important in the Indian sub
Garden region while two malls, Ascent retail hub of the city. With around eight continent makes it a viable passenger
(93,654 sq.ft.) and One Centre Port proposed malls, the region would and cargo hub. It is a growing industrial
(250,000 sq.ft.) are coming up on contribute to approximately 45% of the centre and has 10 industrial areas. It is
University Road. These developments are total new retail space by end-2008. home to reputed companies including
slated to enter the market by 2007. The past year has seen a drastic Indo-Rama Synthetics, Electrolux and
Suburban and Peripheral Locations transformation in the brands/retail Voltas. It is a potential destination for
While the retail markets in Camp and occupier typology in Pune. Well-known food processing, chemicals and
Bund Garden Road continue to mature, national brands have not only entered engineering industries.
retail sector activity is increasingly the market but have also expanded with
237
(WEST) MALL PROFILE
Arg Group Balaji Builders & Developers Collage Group
238
(WEST)
MALL PROFILE
Dlf Retail Developers Limited EWDPL India Pvt Ltd
239
(WEST) MALL PROFILE
EWDPL India Pvt Ltd
240
(WEST)
MALL PROFILE
EWDPL India Pvt Ltd
241
(WEST) MALL PROFILE
E-city Entertainment (I) Pvt Ltd Fashion Lifestyles (I) Ltd
Benzer Group.
242
(WEST)
MALL PROFILE
Gayatri Homes- Golden Circle Business
siddhi Group Services (p) Ltd. Growels 101
243
(WEST) MALL PROFILE
Himalaya
Mall
244
(WEST)
MALL PROFILE
Himalaya Indo Pacific Software
Mallhimalaya Mall Huma Exhibitors
& Entertainment Ltd.
245
(WEST) MALL PROFILE
Indo Pacific Software
& Entertainment Ltd. Inorbit Malls (india) Pvt Ltd
246
(WEST)
MALL PROFILE
Inorbit Malls (india) Pvt Ltd Deepak Fertilisers And
Petrochemicals Corp Ltd
247
(WEST) MALL PROFILE
Jp Infrastructure Pvt. Ltd
249
(WEST) MALL PROFILE
Ksl Realty And
Infrastructure Ltd
250
(WEST)
MALL PROFILE
Ksl Realty And Kohinoor Planet Kshitij Investmentadvisory
Infrastructure Ltd Constructions Pvt. Ltd. Co Ltd
251
(WEST) MALL PROFILE
Kshitij Investmentadvisory
Co Ltd
252
(WEST)
MALL PROFILE
Kshitij Investmentadvisory
Co Ltd
253
(WEST) MALL PROFILE
Kumar Builders
254
(WEST)
MALL PROFILE
Kumar Builders
255
(WEST) MALL PROFILE
Neelkanth Sunshine
Landmark Builders Developers Nirmal Lifestyle Ltd
256
(WEST)
MALL PROFILE
Nirmal Lifestyle Ltd The Phonenix
257
(WEST) MALL PROFILE
Piramal Holdings Ltd Prime Developers
258
(WEST)
MALL PROFILE
Prozone Enterprises Pvt Ltd Royal Palms
India Pvt Ltd
The Runwal Group-mumbai
259
(WEST) MALL PROFILE
The Runwal Group-mumbai
260
(WEST)
MALL PROFILE
Satra Property
Wadhwa Group
Developers Pvt Ltd.
261
(WEST) MALL PROFILE
Satra Property Shree Laxmi Developers
Developers Pvt Ltd.
262
(WEST)
MALL PROFILE
Shyam Buildcon Pvt Ltd Silver Moon Suyojit Infrastructure Ltd
Constructions Pvt Ltd.
263
KEY FINDINGS
The industry has come a long way, albeit in a very short NORTH ZONE FINDINGS
span of time. The 126 percent growth in mall activity in
2004 was just the start-up of the engine following which ¡ Total supply of shopping centre space in the Northern
growth rate climbed down to 99 percent in 2005 and further region by end-2007 will be 16.75 million sq.ft from 69
fell to 61 percent in 2006. All this while the solid foundation operational malls, which will be an increase of nearly
of the Indian Shopping Centre industry was being laid, mall 85.7 percent over the space available in end-2006.
space had increased from 8.4 million sq.ft in 2005 to 16.7
million sq.ft in 2006. ¡ Till August 2007 only 53 malls were operational with
11.43 million sq.ft of built-up floor space and a good 16
In the second edition of the Malls in India 2005 research
projects are in the completion stage hoping to make it by
publication we projected a growth of 97.4 percent in 2005
the end of 2007.
and 61.7 percent in 2007, with 32.7 million sq.ft and 54.3
million sq.ft of mall space for the two years respectively. ¡ The number of operational malls in the North zone will
Today, when we take stock of the situation, we find that the increase from 69 in 2007 to 195 by 2011
clock is back by one year, mainly because several announced
projects did not take off. ¡ Average ratio of land area to mall space for Delhi and the
The earlier projection of 87.8 million sq.ft of mall space by NCR is as 1 : 2.04, while for Jaipur it is 1 : 3.17; for
year 2007 is now likely to be achieved in year 2008 when Ludhiana it is higher at 1 : 3.64; in Lucknow it is 1 : 2.48
there will be more than 290 operational malls. The positive and the land to mall space ratio for Sonepat is the lowest
side of the picture is that the growth rate was projected to at 1.
be around 62 percent in 2007, which will now be in the
vicinity of 76 percent. Based on the status of mall projects ¡ For Delhi NCR malls the ration of mall space to GLA is as
under progress, this growth will further accelerate to 1 : 0.67, as compared to 1 : 0.94 in Sonepat, 1 : 0.65 in
85 percent in 2008, which will ensure availability of more Lucknow, 1: 0.42 in Ludhiana, 1 : 0.82 in Jaipur and
than 154 million sq.ft of quality retail space in 2009. The 1 : 0.76 is the average in the rest of the northern cities.
market will be at a mature height by year 2010 with nearly
205 sq.ft of mall space. WEST ZONE FINDINGS
Even modest growth thereafter should be able to push the ¡ Total supply of shopping centre space in Western India
mall space supply in the country to a level beyond by end-2007 will be 20.38 million sq.ft from 75
350 million sq.ft by 2015, with more than 750 malls operational malls, which will be an increase of nearly
operational by then. 75 percent over the space available in end-2006
This study also identifies 36 mega mall projects, each of
these with a built-up floor space of more than 10 lakh (one ¡ As on August 2007 only 47 malls were operational with
million) sq.ft. The South zone accounts for 15 of these 13.1 million sq.ft of built-up floor space and a good 33
projects, the prominent ones being the Shobha Global Mall projects are in the completion stage hoping to make it by
in Bangalore (29.9 lakh sq.ft), DLF Bangalore (36 lakh sq.ft), the year-end.
DLF Hyderabad (26.5 lakh sq.ft) and a project by Kshitij
¡ Rate of growth in shopping centre space in the Western
Investment in Chennai (23 lakh sq.ft).
region, which was up to 2006 largely confined to
Prominent among the 10 mega mall projects in the West Mumbai and its suburbs, is now declining.
zone are DLF’s mall in Lower Parel, Mumbai (26.15 lakh
sq.ft), Prozone Golden Mall in Aurangabad (21.7 lakh sq.ft) ¡ From nearly 250 percent growth in mall space in 2005, it
and the Mumbai-Kurla Mall project by Kshitij (26 lakh sq.ft). declined to a 118 percent growth in 2006 and will settle
There are 10 such mega mall projects identified in the North to around 75 percent growth in 2007.
zone, which include the Mall of India at Gurgaon by DLF
Retail Developers (55.23 lakh sq.ft). ¡ Number of operational malls in the West zone will
increase from 75 in 2007 to 137 by 2011.
335
¡ Newer developments are mega projects with about 10 ¡ Besides Bangalore, Hyderabed and Chennai, mall
lakh sq.ft and above of mall space; and such projects are development in the South has also picked up in cities like
taking roots in the region’s tier-II cities as well. Kochi (one operational and five by 2010) and Mysore
(one operational and four by 2010). Coimbatore will have
¡ From 20.38 million sq.ft in 2007, mall space will more two malls by 2009, while Vijayavada will have two
than double to nearly 55 million sq.ft by 2011. operational malls a year earlier.
¡ Mumbai’s Crossroad Mall from Piramal Holdings was ¡ Average ratio of land area to mall space for Bangalore is
among the earliest of the malls in India. as 1 : 2.44, while for Hyderabad it is 1 : 4.65; for Chennai
it is slightly lower at 1 : 3.66; in Kochi it is 1 : 3.52 and the
¡ Average ratio of land area to mall space for Mumbai is as land to mall space ratio is again closer to that of
1 : 1.79, while for Pune it is 1 : 1.5 ; for Ahmedabad it is Bangalore in Mysore (1 : 2.69).
higher at 1 : 2.95 ; in Nagpur it is 1 : 2.61 and the land to
mall space ratio for Indore is 1 : 2.84; while the average ¡ Bangalore malls are better placed with a ration of mall
for the other cities is 1 : 2.02. space to GLA as 1 : 0.48 as compared to 1 : 0.53 in
Hyderabad, 1 : 0.63 in Chennai and 1 : 0.76 in Kochi.
¡ For malls in Mumbai the ration of mall space to GLA is as
1 : 0.65 as compared to 1 : 0.78 in Pune, 1 : 0.597 in ¡ Projected shopping centre space in South India by
Ahmedabad, 1: 0.66 in Nagpur, 1 : 0.85 in Indore and 2007-end, Bangalore will account for 39 percent; followed
1 : 0.66 is the average for the rest of the Western cities. by Chennai (33 percent), Hyderabad (15 percent) and
Mysore accounting for nearly eight percent of the mall
¡ Till 2006 the share of Mumbai in the total mall space space pie, respectively.
available in the Western zone was a dominating
73 percent – the domination continues but the share is to EAST ZONE FINDINGS
get reduced to 67 percent by end-2007.
¡ The East zone had its first mall in 2002 with The City
¡ Major gainers are Pune, whose share will increase form
Centre.
five percent a year ago to seven percent, while
Ahmedabad’s share doubles from four percent to eight ¡ By the end of this year there will be a total of 14 malls
percent and Nagpur increases its share from six to eight operational in the East, out of which nine are located in
percent. Kolkata and five in the other major urban centres.
SOUTH ZONE FINDINGS ¡ Together, these 14 malls will offer 11.91 million sq.ft of
quality retail space.
¡ Total supply of shopping centre space in South India by
end-2007 will be 19.02 million sq.ft, accounting for an ¡ A total of 47 malls will be operational in the East by 2010.
increase of over 12 million sq.ft of mall space by
end-2006. ¡ Besides Kolkata, maximum activity on this front is
happening in Asansol, Guwahati, Raipur and Siliguri.
¡ The rate of growth in shopping centre space (which was
only 37 percent in 2006 over the previous year) is now ¡ Average ratio of land area to mall space for Kolkata is as
going to see a whopping 178 percent increase in 2007! 1 : 2.24, while for the other urban centres it is as 1 : 2.08.
¡ From 68.4 lakh sq.ft in 2007, mall space will increase to ¡ Kolkata malls have more movement space within
nearly 476 lakh sq.ft in 2010. (1 : 0.67) as compared to the other centres, where for
every one square feet of mall space there is slightly larger
¡ Chennai has the distinction of giving the country its first GLA (1 : 0.69).
modern mall, Spencer’s Plaza, way back in 1990.
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CONTRIBUTORS
ALAN A ALEXANDER
Alan A. Alexander is the president of Alexander Consultants for over twenty five years specialising
in the Management, Leasing and Consulting for income producing properties through out the
Western United States and South America. He is the former senior vice president of Fox &
Carskadon Management Corporation with a responsibility for a portfolio of commercial and
residential properties worth in excess of US$300 million dollars in four Western States. As
Director of Leasing for Fox & Carskadon Financial, Mr Alexander was responsible for the leasing of
all shopping centres owned by the company throughout the United States with a total portfolio in
excess of US$800 million dollars.
Mr Alexander was a member of the National Faculty of the Institute of Real Estate Management as a senior instructor
for both Shopping Centres and Office Buildings (1982-1998). In addition to classes taught in almost every major city in
the United States, he has instructed in Singapore, Canada, Mexico, Malaysia, Taiwan, Hong Kong, the Philippines,
Poland, China, Thailand, Holland, India, Argentina, Turkey and Jamaica.
ANSHUMAN MAGAZINE
Anshuman Magazine is the Managing Director of CB Richard Ellis, the world's largest Real Estate
consulting firm, for the South Asia region.
His association with the real estate industry began in the year 1994, with him being instrumental
in setting up operations for CB Richard Ellis practice in the Indian subcontinent.
In his current role, Anshuman has led the organization with a consistent and undivided focus,
resulting in CB Richard Ellis emerging among the largest Real Estate service provider in India. He
has been involved in some of the largest and most prestigious advisory assignments in the post
liberalization era in India, including the privatization of the four international airports (across the
four metropoliton cities in India) and disinvestment exercise for a portfolio of 26 Government owned hotel properties.
During his tenure, he assumed the lead role in assisting large number of Indian, American and other Multinational
Corporates to establish operations in India Under his guidance, CBRE has successfully delivered several projects across
India to provide effective real estate solutions for a diverse range of projects including IT Parks, Special Economic Zones,
Optimum Utilization of Real Estate Assets, Urban Infrastructure Developement, Industrial Estate Projects, Commercial
and Housing Projects, Hotels, IT / ITES / BPO, Retail and Entertainment, and townships etc. He has been advising
various international real estate financial institutions and private equity funds for investment in Indian real estate
market.
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ANKUR ABOUT DTZ
SRIVASTAVA DTZ is a leading global real estate advisory and consultancy firm. More than 10,000
staff advise and act for leading multi-national companies, major financial institutions,
Ankur Srivastava is the governments, developers and investors in 40 countries around the world. With 200
Managing Director of DTZ, offices in 163 cities, DTZ provides integrated services in corporate consulting, agency,
India. Ankur has more than brokerage, valuation, corporate finance, property management and research. In the
eleven years of experience in Americas, DTZ delivers capital markets services and solutions to investors through DTZ
real estate consulting, Rockwood, and occupational real estate solutions to multi-national corporates through
transactions and corporate- our US alliance with The Staubach Company. DTZ Holdings plc, which is the largest
finance advisory for several shareholder in the DTZ operations, is a publicly quoted company, listed on the London
corporate and investor clients across the globe. Stock Exchange since 1987.
His diverse experience includes pioneering work on DTZ has an enviable presence in the important strategic markets of North East and
some of the largest IT infrastructure parks and South East Asia. DTZ set up operations in India in the year 2004. With the opening of
townships in the Indian sub-continent. He has worked offices in Bangalore, New Delhi and Mumbai and a project office in Chennai, DTZ is
in Singapore, UK and has been involved with advisory, now placed to provide an integrated service to global corporates throughout the
transaction and investment assignments across the subcontinent.
South and South-east Asian property markets.
ANUJ PURI
As Chairman & Country Head of Jones Lang LaSalle Meghraj, Anuj Puri is responsible for the overall direction,
strategy and growth of the firm, which is the largest premiere real estate services firm in India. He is a
respected leader in the Indian real estate industry and speaks regularly as a subject matter expert to bring
awareness of Indian real estate opportunities both within India and across the globe.
In this capacity, Anuj Puri oversees a team of over 2,800 staff in 10 cities across India. He enjoys strong
relationships with both private investors as well as local and global corporates and interacts regularly with
key clients to uncover opportunities in the rapidly moving Indian market.
ABOUT JONES LANG LASALLE MEGHRAJ
Jones Lang LaSalle Meghraj results from a landmark merger between the former Trammell Crow Meghraj and Jones Lang Lasalle. It is the
pre-eminent and largest real estate services provider in India. The firm services international investors, corporates and local clients who
are growing rapidly, both in India and globally.
Jones Lang LaSalle Meghraj provides a strong and deep pool of management expertise with a staff of over 2800, and the largest
geographic footprint across India with offices in ten cities. This gives the firm a matchless competitive edge. The company expects to
exceed USD 100 million in revenue in the next two years. It represents a robust platform of service delivery, coverage and depth for
clients.
Jones Lang LaSalle Meghraj specializes in providing real estate advice to corporates and institutions who have either recently arrived in
the country or already have an established presence. It is the range of international real estate experience supported by a thorough
understanding of local and regional markets in India that allows us to advice on how a property portfolio can best contribute to a
Corporation's overall profitability.
With a team of over 2800 professionals, carefully selected for their capability, professionalism and the ability to appreciate clients'
requirements, Jones Lang LaSalle Meghraj services clients in ten key cities in India. It currently manages 44 million square feet of real
estate space.
Jones Lang LaSalle Meghraj operated in the following Indian cities:
● Bangalore ● Kochi
● Chandigarh ● Kolkata
● Chennai ● Mumbai
● Coimbatore ● New Delhi
● Hyderabad ● Pune
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PHILIP EVANS
Philip Evans is a Partner and Head of Retail, Greece, Cushman & Wakefield. With over 20
years of experience, Philip Evans is a recognised Retail Asset Management specialist.
Based in Athens, Philip is the Head of Retail services in Greece and is responsible for the
firms International Retail Management services.
As head of all retail services, including leasing, investment, development and Asset
management, he also oversees the firm's retail development and Asset Management
activities in the emerging markets of Central and South-Eastern Europe. Prior to
relocating to Athens in 2006, Philip was based in London as Head of Retail Asset
Management, Europe.
He has been responsible for delivering and managing some of the largest and most
prestigious retail developments throughout Europe. Philip is actively involved with the
International Council of Shopping Centres (ICSC) and is the Vice President of the Greek committee. He was
previously a Board member of the British Council of Shopping Centres (BCSC).
ABOUT CUSHMAN & WAKEFIELD
Cushman & Wakefield is the largest privately held premier real estate services firm in the world. Founded in
1917, the firm today has 201 offices in 55 countries around the globe with over 12,000 talented professionals.
Cushman & Wakefield is involved in every stage of the real estate process, from strategy to execution,
representing clients in buying, selling, financing, leasing, managing and valuing buildings that shape the skylines
of the world; and provide strategic planning and research, portfolio analysis, site selection, space location, project
and property management services.
We strongly believe in maintaining integrity and achieving excellence in all that we do, creating a name that our clients
would always like to associate with.
OFFICES
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N V SIVAKUMAR
NV Sivakumar is the Executive Director, PricewaterhouseCoopers Private Limited,
based in Bangalore. This Chartered Accountant also has a Commerce degree from
the Indian Institute of Management and Commerce, Hyderabad.
Sivakumar has over two decades of experience in PwC, assuming varied roles
within the Assurance and Advisory Services practice disciplines. Based in
Bangalore, he has been the lead partner for several of the firms key clients. He
also has an international experience having worked in PwC Offices in the Middle
East and London for over three years.
Sivakumar has been lead Partner for several of the firm's key accounts, including, Britannia Industries Limited
(Danone Group), Birla 3M Limited (3M Inc.,), Volvo India Private Limited, ITC Filtrona Limited, Parry Monsanto
Seeds Private Limited, to name a few. He has also audited/advised large MNCs in the Retail and Consumer
Industry sectors, including Metro Cash and Carry, Landmark Group, Britannia Industries, UB Group, etc.
ABOUT PRICEWATERHOUSECOOPERS
PricewaterhouseCoopers Pvt. Ltd. (www.pwc.com/india) provides industry - focused tax and advisory services to
build public trust and enhance value for its clients and their stakeholders. PwC professionals work collaboratively
using connected thinking to develop fresh perspectives and practical advice.
Complementing our depth of industry expertise and breadth of skills is our sound knowledge of the local
business environment in India. PricewaterhouseCoopers is committed to working with our clients to deliver the
solutions that help them take on the challenges of the ever-changing business environment.
PwC has offices in Bangalore, Bhubaneshwar, Chennai, Gurgaon, Hyderabad, Kolkata, Mumbai, New Delhi and
Pune.
“PricewaterhouseCoopers”, a registered trademark, refers to PricewaterhouseCoopers Private Limited (a limited
company in India) or, as the context requires, other member firms of PricewaterhouseCoopers International
Limited, each of which is a separate and independent legal entity.
PANDRANG ROW
Pandrang Row is a Partner and Chief Brand Communication
Officer at Vertebrand Management Consulting, one of India's leading brand consultancies.
Prior to this assignment he has worked with various advertising agencies including J Walter
Thompson, McCann Ericsson and Ogilvy & Mather.
ABOUT VERTEBRAND
Vertebrand helps its clients to grow their business by helping then grow their brands. The
company has developed a range of consultancy products that cover every aspect of brand building:
Vertebrand has a real edge that comes from the composition of its personnel. Thanks to a unique combination
of left-brain and right-brain thinking the brand consultancy has the capacity to add a creative edge that stems
from a scientific core. Professionals at Vertebrand largely comprise MBAs from IIM-C, IIM-A, Symbiosis and
international institutions. They also have people with a background of branding and marketing creativity from
some of India's top advertising agencies.
SHILPA MALIK
Shilpa Malik is a senior professional in the development industry, currently, the General
Manager of Select Infrastructure Pvt Ltd, a niche development firm, she has developed
the 1.3 million Sq.Ft. SELECT CITYWALK, a US$100 million Shopping Centre and
Mixed-Use Development in Saket, South Delhi.
She has also authored the first ever book on the Indian Retail and Shopping Centre
Industry, The IMAGES Malls in India, which was released in 2004 and circulated
industry-wide in India and overseas.
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