QUESTIONNAIRE

Name: __________________________________ Gender: Male Age(Years): 18-25 Marital Status: Single Education: Up to class 12 Occupation: Service Female 26-35 36-45 Married Graduation Business Post Graduation Professional 4-6 lakhs 7-10 lakhs Others Above 10 lakhs Others 46-55 Above 55 Contact:

Annual Income (In Lakhs): 1-3 lakhs

Name of the Bank (you may tick multiple options if applicable): HDFC SBI Axis PNB

ICICI

If others, please specify___________________________________________________________ 1. For how many years you have relationship with the respective bank? Recently opened 1-3 years 4-6 years 7-10 years Above 10 Years

2. If you avail any kind of loan from any of these banks please specify : Educational loan loan Housing loan Personal loan Business loan Vehicle

3. If you deal with deposit scheme what kind of deposit scheme you preferred & using? Fixed deposit Demand deposit Recurring deposit Tax Saver deposit

Others, please specify ______________________ 4. Reason for preferring the deposit scheme: a) Services provided by the bank c) Safety of money If others, please specify_____________________________________________ b) Attracted by interest rate

5. Are you enjoying any of the following insurance services from any of these banks? Yes NO

6.Would you like to shift from your current bank to any of the following banks: HDFC ICICI SBI Axis PNB

If others, please specify___________________________________________________________ 6. If Yes please specify: a) Auto insurance (commercial vehicles, 2/4 wheeler insurance) b) Property insurance (home, fire, shop, industrial insurance etc.) c) Life insurance (health/medical, accident insurance) d) Travel insurance 7. Are you aware of & using various value added services offered by your bank? Y 8. If Yes please rate the following services: Very Satisfied 1 Internet Banking: Mobile Banking: ATM : SMS Alert: 9. Does the bank offer competitive interest rates & service charges? Y 10. Overall how do you rate the responses & services you received from the bank? Very satisfied 1 2 3 4 Very Dissatisfied 5 N 2 3 4 Highly Dissatified 5 N

11. Please give your valuable suggestions if any ____________________________________ ______________________________________________________________________________ ______________________________________________________________________________ _____________________________________________________________________