Professional Documents
Culture Documents
Suggested Answers
Managerial Effectiveness – I (MB121): January 2007
1. Answer : (c)
Reason : AIDA is referred as Attention, Interest, Desire and Action
2. Answer : (c)
Reason : Sending an email message to tell the person that he is fired is an example of inappropriate use of the
channel
3. Answer : (e)
Reason : We are encountering the barrier called egocentrism.
4. Answer : (b)
Reason : headache is by no means a phase in the communication process
5. Answer : (e)
Reason : all the options are considered by the employer at the time of interview. Hence, option (e) is correct.
6. Answer : (a)
Reason : Once a decision situation has been identified next logical step is to develop a list of options. Hence,
option (a) is correct.
7. Answer : (a)
Reason : Visual aids clarify and simplify data and visual aids can be used to persuade the reader to the writer’s
point of view, are the correct statements.
8. Answer : (a)
Reason : For a speech to be effective, the verbal and nonverbal elements of the presentation have to be aligned
so that they support each other. Hence, option (a) is correct.
9. Answer : (c)
Reason : Spatial pattern is effective in speeches describing a scene, a location, or a geographical distribution.
Hence, option (c) is correct.
10. Answer : (d)
Reason : Both (I) ,(II) and (III) should be implemented when analyzing a problem.
11. Answer : (e)
Reason : Theatre style is appropriate for large groups that are meeting to obtain information. Hence, option (e) is
correct.
12. Answer : (a)
Reason : Companies, to be successful, need to use teams and collaborative work groups to arrive at quick
decisions.
13. Answer : (d)
Reason : Knowing that she was right, Cathy argued vigorously is correctly punctuated. Hence, option (d) is
correct.
14. Answer : (a)
Reason : During formation, conflicts almost always arise when the group chooses a leader and defines the
problem. Hence, option (a) is correct.
15. Answer : (d)
Reason : Short sentences are likely to communicate better than long sentences because of the inherent human
mind limitations. Hence, option (d) is correct.
16. Answer : (d)
Reason : In compromising approach cooperation between two parties is dictated by good manners. Hence,
option (d) is correct.
17. Answer : (a)
Reason : When dealing with dysfunctional group members, the team leader should lay down rules in an opening
statement. Hence option (a) is correct.
18. Answer : (d)
Reason : The first step in building your resume is self-analysis
19. Answer : (d)
Reason : When responding to a customer’s complaint assume that the customer’s account of the transaction is an
honest statement of what happened
20. Answer : (b)
Reason : When formulating message we do not think about the gestures, postures and tone of voice.
21. Answer : (a)
Reason : The introduction should not become a conclusion. The reader will not appreciate such essays. The
introduction should catch the reader’s attention and only give him an idea of what is to follow.
22. Answer : (c)
Reason : Tone of voice and pronunciation and enunciation are the part of vocal nonverbal communication.
Hence, option (c) is correct.
23. Answer : (a)
Reason : Letters are more formal than flyers, memos, circulars, and e-mail
24. Answer : (c)
Reason : The process of communication is initiated by the source.
25. Answer : (c)
Reason : “Dear Sir” in a letter is an example for Salutation.
26. Answer : (b)
Reason : Since it is a good news it is advisable to use the direct approach.
27. Answer : (b)
Reason : You should try to focus on the actual issue that may underlie the question.
28. Answer : (d)
Reason : Transitional words and phrases show the relationship between paragraphs and among sentences.
29. Answer : (b)
Reason : If a company’s formal communication network limits the flow of information, only the people at the
top of the chain of command see “the big picture”; and lower-level employees lack a means for sharing
their ideas with managers.
30. Answer : (d)
Reason : Sub-division based on the place will be appropriate.
31. Answer : (a)
Reason : Could you give me one reason for not hiring me is not one of the questions. Hence, option (a) is
correct.
32. Answer : (b)
Reason : The very objective of the persuasive messages is to convince the audience to our line of thinking hence,
to make the persuasive message successful it should concentrate on the desires, interests, and needs of
the audience.
33. Answer : (e)
Reason : The executive summary—sometimes called the epitome, the executive overview, the management
summary, or the management overview. It is a one page condensation of the report.
34. Answer : (b)
Reason : Selecting the format, style, and organization of the report according to your needs is not true of a
business report
35. Answer : (d)
Reason : “I’m Interested” and “I’d like to ” are Indefinite Statements, which are recommended to be avoided in a
Order Letter
36. Answer : (e)
Reason : While responding to a request that involves a potential sale, except the option (e) all other options are
aimed at responding to request that involves a potential sale potential sale.
37. Answer : (b)
Reason : You can think about potential questions and answers as part of the preparation for the presentation.
Hence, option (b) is correct
38. Answer : (a)
Reason : Reader benefits are not needed when you are presenting factual information only and when the reader’s
attitude toward the information doesn’t matter.
39. Answer : (b)
Reason : The logical interpretation of what the facts in your report mean is called the “conclusion”. Hence,
option (b) is correct.
40. Answer : (c)
Reason : If the purpose of you sending a message is to notify employees of a new procedure, the most
appropriate medium would be an e-mail.
41. Answer : (c)
Reason : There is no recognizable place, and hence no guidelines, for sending angry messages in business
communication. Routine, good news, and goodwill messages are the most straightforward.
42. Answer : (b)
Reason : A solicited letter should be used when you know the company is hiring. Hence, option (b) is correct.
43. Answer : (b)
Reason: First sentence sounds judgmental and evokes defensive reaction and second sentence is descriptive.
44. Answer : (d)
Reason : Since refusal is a bad news message it is suggested to use indirect approach with positive words.
45. Answer : (a)
Reason : Individuals outside an organization might respond more readily to a request if they are told how the
request benefits them.
46. Answer : (b)
Reason : Intranet is meant to facilitate communication among employees within a company.
47. Answer : (b)
Reason : Rather than contributing to good decision-making, groupthink (the willingness of individuals to put
aside their opinions and follow others blindly) can actually lead to poor decision-making. Resorting to
groupthink will reduce the analytical abilities of individual members.
48. Answer : (c)
Reason : The best approach to getting someone to buy a magazine subscription from your charity group would
be to say "This magazine will keep you informed on issues that affect your daily life". Hence, option (c)
is correct
49. Answer : (c)
Reason : The goal of the bad news message is not to increase sales.
50. Answer : (b)
Reason : Common background, credentials, important contacts, and evidence can be used to establish credibility
with an audience that does not know you. Hence, option (b) is correct.
51. Answer : (d)
Reason : Planning a minimum of two run-throughs is not a part of practicing presentation. Hence, option (d) is
correct
52. Answer : (a)
Reason : It is called the organizational chart.
53. Answer : (d)
Reason : A euphemism is a word or phrase that is a milder term for one with negative connotations. Hence,
option (d) is correct
54. Answer : (d)
Reason : Since problem solving requires talking openly about the problem by the receiver and suggestions from
the counselor. Hence, two way communications is required.
55. Answer : (b)
Reason : A direct statement of an idea that almost anyone would know already is a platitude. Hence, option (b)
is correct.
56. Answer : (c)
Reason : In planning a team-written document, members should develop a work plan, assign jobs, and set
deadlines. Hence, option (c) is correct.
57. Answer : (b)
Reason : Sharing information, brainstorming ideas, evaluating ideas and motivating members are all considered
part of planning effective meetings. Hence, option (b) is correct.
58. Answer : (a)
Reason : The one characteristic of public speaking is that, In public speaking, the speaker has a preconceived
purpose-a purpose that has been decided upon before the talk begins. Hence, option (a) is correct.
59. Answer : (a)
Reason : We can assume that the company will adjust the claim, so we can make a direct claim request in the
message.
60. Answer : (e)
Reason : All the statements are true. Hence, option (e) is correct.
61. Answer : (c)
Reason : The situation given in the question is ideally classifed as Internal-operational communication.
62. Answer : (c)
Reason : A message can be made easier to skim by using bullets and lists, headings and subheadings, shorter
paragraphs, and sentences of various lengths in each paragraph. Hence, option (c) is correct.
63. Answer : (b)
Reason : The extemporaneous delivery is often referred as “middle course”. Hence option (b) is correct.
64. Answer : (b)
Reason : They signify voice qualifiers. Hence, option (b) is correct.
65. Answer : (b)
Reason : It signifies illustrators. Hence, option (b) is correct.
66. Answer : (d)
Reason : The purpose of visual aids is to support or add meaning to the presentation or report. Therefore (d) is
the correct answer. Visual aids are not designed to conceal material or to distract the reader
67. Answer : (a)
Reason : Visual aids definitely add punch to the speech and make them effective. To know the percentage of
total city dwellers that possess particular brand of car, it is advisable to use pie diagram or otherwise a
stacked bar chart can also be used
68. Answer : (a)
Reason : Maps help readers to visualize geographic relationships and are especially useful when the reader may
not be familiar with the geography discussed.
69. Answer : (a)
Reason : Visual aids assist the reader. Headings alert the reader. ‘Subsist’ means ‘to exist or continue in
existence’—that’s clearly not the correct answer.
70. Answer : (c)
Reason : Responding to personal attacks won’t help the negotiating parties to reach an agreement. Hence, option
(c) is correct.
71. Answer : (a)
Reason : A human resources department that receives a lot of inquiries about job openings would best deal with
this repetitive task by using a carefully crafted computerized form letter.
72. Answer : (c)
Reason : Encouraging is not a task-facilitating role infact it comes under group maintenance roles. Hence, option
(c) is correct.
73. Answer : (d)
Reason : The memorandum report is written in the memo format hence, date, to, from, subject, contents are the
structure of the report.
74. Answer : (a)
Reason : The biggest mistake in holding meetings is ‘not having a specific goal’. Hence, option (a) is correct.
75. Answer : (a)
Reason : A glossary is an alphabetical list of definitions. Such a list is particularly useful if you are addressing a
multiple audience that includes readers who will not be familiar with the technical vocabulary used in
your report. Hence, option (a) is correct.
76. Answer : (d)
Reason : The best way to present the numerical figures is through tables and charts.
77. Answer : (d)
Reason : Collaborating, it is focused on satisfying both parties to the greatest degree. Both parties work together
to resolve conflicts in a way that meets the concerns of both. It is particularly appropriate when both
parties’ concerns are too important to be co
78. Answer : (c)
Reason : Functional resume is organized around a series and accomplishments, and employment and academic
experience in Subordinate sections.
79. Answer : (b)
Reason : Publication of the results is not a part of the planning stage for conducting a survey.
80. Answer : (d)
Reason : When reviewing your visual aids, ask yourself whether each one is necessary, convenient and accurate.
81. Answer : (d)
Reason : Using a indirect approach means opening with a buffer i.e., a neutral statement.
82. Answer : (d)
Reason : Analyzing, Evaluating and Responding included in the Listening process. Hence, option (d) is correct.
83. Answer : (c)
Reason : Since, you are responding positively to the claim it is good to place the news in the first sentence it self.
84. Answer : (d)
Reason : Ideas and concepts are not conveyed by non-verbal messages for that you need verbal communication.
Hence option (d) is correct.
85. Answer : (a)
Reason : A salesperson's presentation to a customer would be classified as External-operational communication.
Hence, option (a) is correct
86. Answer : (c)
Reason : Decision-making in effective teams is done by participation of all the members and not by the team
leaders alone. Hence, option (c) is correct.
87. Answer : (a)
Reason : The explanation part of the bad news message should not question the actions of the reader.
88. Answer : (c)
Reason : You can adopt audience –centered approach by focusing on and caring about the members of the
audience and making all possible efforts to make your message meaningful to them. Hence, option (c) is
correct.
89. Answer : (d)
Reason : The statements I and II are true. In the deductive structure the proposal is stated first and then
arguments that support the proposal are presented hence deductive structure is advisable when we want
to convey any good or happy news. Hence, option (d) is
90. Answer : (d)
Reason A letter of appreciation is important because it has the potential to become an important part of the
recipient's personal file.
91. Answer : (b)
Reason If you have to compare more than one quantity over time multiple-range bar charts are useful.
92. Answer : (a)
Reason Decision can be taken based on the response you want from your audience. Hence, option (a) is correct.
93. Answer : (a)
Reason The three purposes of reports are to analyze and justify, persuade and propose, and provide information
94. Answer : (c)
Reason A structured interview the interviewer control the interview by asking a series of questions in a set
order. Hence, option (c) is correct.
95. Answer : (a)
Reason Group interview judges interpersonal skills. Hence, option (a) is correct.
96. Answer : (c)
Reason Gantt Chart is most suitable for presenting the project scheduling information. A Gantt chart is a
horizontal bar chart that graphically displays time relationships.
97. Answer : (a)
Reason Manuscript is common for reports that run from a few pages to several hundred pages and require
formal approach.
98. Answer : (d)
Reason A subject does not ensure a faster response
99. Answer : (c)
Reason: To achieve a logical progression of ideas and provide coherence, writers use logical connectors, or
transition words. These words not only help the flow of ideas, but also indicate the relationship
between ideas words like then, next, finally, etc. serve this purpose.
100. Answer : (e)
Reason Except the option (e) all the options are false.
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