Complaint Codification as per Delhi Electricity Supply Code

Date:
CATEGORY CODE Complaints forwarded from Existing previous day codes in Call amc Walk-In Centre 13 21 24 30 32 9 1 2 3 4 6 12 2 0 1 12 2 complaints Attended received on within 3 hrs the day Walk- Call WalkIn Centre In 2 0 2

S.NO.

SUB-CATEGORIES

(A)

FUSE BLOWN OUT OR MCB TRIPPED

(B)

SERVICE LINE BROKEN /SNAPPED FROM POLE

(C )

FAULT IN DISTRIBUTION MAINS

(D)

DISTRIBUTION TRANSFORMER

(E)

HT MAINS FAILED (11 kV LEVEL)

ACB TRIPPED SP FUSE BLOWN FP FUSE BLOWN LT TRANSIENT FAULT MCCB TRIPPED CURRENT OK, FAULT AT CONSUMER'S END Sub total SERVICE LINE CABLE BURNT SERVICE LINE CABLE REPAIRING/ TIGHTENING AT POLE END SERVICE LINE CABLE REPAIRING/TIGHTENING AT METER END SERVICE LINE BURNT INSIDE SINGLE PHASE METER SERVICE LINE BURNT INSIDE THREE PHASE METER Sub total LT O/H JUMPER BURNT/ REPAIR / TIGHT LT CONDUCTOR SNAPPING LT MAIN CABLE BURNT ACB BURNT 630 SQ MM LT CABLE BURNT 630 SQ MM SOCKET BURNT 300 SQ MM LT CABLE BURNT 300 SQ MM SOCKET BURNT 150 SQ MM LT CABLE BURNT 150 SQ MM SOCKET BURNT SP SOCKET BURNT SP CABLE BURNT FP SOCKET BURNT FP CABLE BURNT LT CABLE FAULT LT POLE DAMAGED TYCO BOX FAILURE MCCB FAILURE Sub total TRANSFORMER FAILURE TRANSFORMER STOLEN Sub total HT FUSE BLOWN (MOUNTED ON TRS) HT DD FUSE BLOWN HT BREAKER TRIP HT CONDUCTOR SNAPPING HT JUMPER PARTING HT JUMPER BURNT FROM TERMINATION TO TRS BUSHING HT CABLE FAULT

10 11 12 14 15 16 17 18 19 20 22 23 25 26 28 29 31 33 48

36 37 38 39 40 41 42 2 0 2

(E)

HT MAINS FAILED (11 kV LEVEL) HT ABC FAULT HT TRANSIENT FAULT HT FAULT DUE TO BIRDAGE HT POLE DAMAGED HT INSULATOR PUNCTURE HT BREAKER FAILURE LA FAILURE Sub total CONSUMER METER BURNT ( 1 PHASE) CONSUMER METER BURNT ( 3 BURNT METER PHASE) CONSUMER METER BURNT 3 PHASE (CT) Sub total VOLATGE VOLTAGE FLUCTUATION Sub total STREET LIGHT STREET LIGHT NOT GLOWING Sub total MISCELLANEOUS details in this reqd Sub total TCNR current not restored Sub total TCR - METER BURNT TCR TCR - SERVICE LINE TCR - LT CABLE FAULT Sub total 43 44 45 46 47 49 50 5 7 8 27 51 52 35 3 1 2 0 3 1 2 0 2

(F)

(G) (H) (I) (J)

(K)

34

7 40

0 3

7 40

Total Note: For Suburabn circle Complaints shall be bifurcated as a) complaints clsoed within 4 hrs. b) Complaints closed beyond 4 hrs.

Miscellaneous shall include following types of complaints a) Address not found b) Premises locked c) Crank calls d) Busbar box at consumer end brunt/ problem in bus bar box.

ectricity Supply Code

Attended within 3 hrs Pending complaints for the day Call Walk- Call Walk- Call Centre In Centre In Centre Attended beyond 3hrs 0

0 1

2 0

0 3

Complaint Codification as per Delhi Electricity Supply Code

Date:
Existing codes in amc 13 21 24 30 32 9 1 2 3 4 6 9 2 3 0 9 2 Complaints forwarded from previous day Walk-In Call Centre complaints received on the day Attended within 3 hrs

S.NO.

CATEGORY CODE

SUB-CATEGORIES

Walk- Call WalkIn Centre In 4 1 0 0 4 1

(A)

FUSE BLOWN OUT OR MCB TRIPPED

(B)

SERVICE LINE BROKEN /SNAPPED FROM POLE

(C )

FAULT IN DISTRIBUTION MAINS

(D)

DISTRIBUTION TRANSFORMER

(E)

HT MAINS FAILED (11 kV LEVEL)

ACB TRIPPED SP FUSE BLOWN FP FUSE BLOWN LT TRANSIENT FAULT MCCB TRIPPED CURRENT OK, FAULT AT CONSUMER'S END Sub total SERVICE LINE CABLE BURNT SERVICE LINE CABLE REPAIRING/ TIGHTENING AT POLE END SERVICE LINE CABLE REPAIRING/TIGHTENING AT METER END SERVICE LINE BURNT INSIDE SINGLE PHASE METER SERVICE LINE BURNT INSIDE THREE PHASE METER Sub total LT O/H JUMPER BURNT/ REPAIR / TIGHT LT CONDUCTOR SNAPPING LT MAIN CABLE BURNT ACB BURNT 630 SQ MM LT CABLE BURNT 630 SQ MM SOCKET BURNT 300 SQ MM LT CABLE BURNT 300 SQ MM SOCKET BURNT 150 SQ MM LT CABLE BURNT 150 SQ MM SOCKET BURNT SP SOCKET BURNT SP CABLE BURNT FP SOCKET BURNT FP CABLE BURNT LT CABLE FAULT LT POLE DAMAGED TYCO BOX FAILURE MCCB FAILURE Sub total TRANSFORMER FAILURE TRANSFORMER STOLEN Sub total HT FUSE BLOWN (MOUNTED ON TRS) HT DD FUSE BLOWN HT BREAKER TRIP HT CONDUCTOR SNAPPING HT JUMPER PARTING HT JUMPER BURNT FROM TERMINATION TO TRS BUSHING

10 11 12 14 15 16 17 18 19 20 22 23 25 26 28 29 31 33 48

36 37 38 39 40 41 1 1 0 15 1 1

(E)

HT MAINS FAILED (11 kV LEVEL)

(F)

(G) (H) (I) (J)

(K)

HT CABLE FAULT HT ABC FAULT HT TRANSIENT FAULT HT FAULT DUE TO BIRDAGE HT POLE DAMAGED HT INSULATOR PUNCTURE HT BREAKER FAILURE LA FAILURE Sub total CONSUMER METER BURNT ( 1 PHASE) CONSUMER METER BURNT ( 3 BURNT METER PHASE) CONSUMER METER BURNT 3 PHASE (CT) Sub total VOLATGE VOLTAGE FLUCTUATION Sub total STREET LIGHT STREET LIGHT NOT GLOWING Sub total MISCELLANEOUS details in this reqd Sub total TCNR current not restored Sub total TCR - METER BURNT TCR TCR - SERVICE LINE TCR - LT CABLE FAULT Sub total

42 43 44 45 46 47 49 50 5 7 8 27 51 52 35 2 0 2

34

1 25

1 22

1 25

Total Note: For Suburabn circle Complaints shall be bifurcated as a) complaints clsoed within 4 hrs. b) Complaints closed beyond 4 hrs.

Miscellaneous shall include following types of complaints a) Address not found b) Premises locked c) Crank calls d) Busbar box at consumer end brunt/ problem in bus bar box.

ectricity Supply Code

Attended within 3 hrs Attended beyond 3hrs Pending complaints for the day

Call Walk- Call Walk- Call Centre In Centre In Centre 0 0

3 0

0 15

1 22

Complaint Codification as per Delhi Electricity Supply Code

Date:
Existing codes in amc 13 21 24 30 32 9 1 2 3 4 6 4 2 6 2 4 2 Complaints forwarded from previous day Walk-In Call Centre complaints received on the day Attended within 3 hrs

S.NO.

CATEGORY CODE

SUB-CATEGORIES

Walk- Call WalkIn Centre In 2 3 2 2 2 3

(A)

FUSE BLOWN OUT OR MCB TRIPPED

(B)

SERVICE LINE BROKEN /SNAPPED FROM POLE

(C )

FAULT IN DISTRIBUTION MAINS

(D)

DISTRIBUTION TRANSFORMER

(E)

HT MAINS FAILED (11 kV LEVEL)

ACB TRIPPED SP FUSE BLOWN FP FUSE BLOWN LT TRANSIENT FAULT MCCB TRIPPED CURRENT OK, FAULT AT CONSUMER'S END Sub total SERVICE LINE CABLE BURNT SERVICE LINE CABLE REPAIRING/ TIGHTENING AT POLE END SERVICE LINE CABLE REPAIRING/TIGHTENING AT METER END SERVICE LINE BURNT INSIDE SINGLE PHASE METER SERVICE LINE BURNT INSIDE THREE PHASE METER Sub total LT O/H JUMPER BURNT/ REPAIR / TIGHT LT CONDUCTOR SNAPPING LT MAIN CABLE BURNT ACB BURNT 630 SQ MM LT CABLE BURNT 630 SQ MM SOCKET BURNT 300 SQ MM LT CABLE BURNT 300 SQ MM SOCKET BURNT 150 SQ MM LT CABLE BURNT 150 SQ MM SOCKET BURNT SP SOCKET BURNT SP CABLE BURNT FP SOCKET BURNT FP CABLE BURNT LT CABLE FAULT LT POLE DAMAGED TYCO BOX FAILURE MCCB FAILURE Sub total TRANSFORMER FAILURE TRANSFORMER STOLEN Sub total HT FUSE BLOWN (MOUNTED ON TRS) HT DD FUSE BLOWN HT BREAKER TRIP HT CONDUCTOR SNAPPING HT JUMPER PARTING HT JUMPER BURNT FROM TERMINATION TO TRS BUSHING

10 11 12 14 15 16 17 18 19 20 22 23 25 26 28 29 31 33 48

36 37 38 39 40 41 2 0 2

(E)

HT MAINS FAILED (11 kV LEVEL)

(F)

(G) (H) (I) (J)

(K)

HT CABLE FAULT HT ABC FAULT HT TRANSIENT FAULT HT FAULT DUE TO BIRDAGE HT POLE DAMAGED HT INSULATOR PUNCTURE HT BREAKER FAILURE LA FAILURE Sub total CONSUMER METER BURNT ( 1 PHASE) CONSUMER METER BURNT ( 3 BURNT METER PHASE) CONSUMER METER BURNT 3 PHASE (CT) Sub total VOLATGE VOLTAGE FLUCTUATION Sub total STREET LIGHT STREET LIGHT NOT GLOWING Sub total MISCELLANEOUS details in this reqd Sub total TCNR current not restored Sub total TCR - METER BURNT TCR TCR - SERVICE LINE TCR - LT CABLE FAULT Sub total

42 43 44 45 46 47 49 50 5 7 8 27 51 52 35 2 1 2

34

2 25

2 22

2 25

Total Note: For Suburabn circle Complaints shall be bifurcated as a) complaints clsoed within 4 hrs. b) Complaints closed beyond 4 hrs.

Miscellaneous shall include following types of complaints a) Address not found b) Premises locked c) Crank calls d) Busbar box at consumer end brunt/ problem in bus bar box.

ectricity Supply Code

Attended within 3 hrs Attended beyond 3hrs Pending complaints for the day

Call Walk- Call Walk- Call Centre In Centre In Centre 2 2

6 2

2 22