B. TECH. SEVENTH SEMESTER EXAMINATION 2003-2004 QUALITY SYSTEM AND MANAGEMENT OE-07 TOTAL MARKS: - 100 TIME: - 3 HOURS NOTE:- 01. _—_ Attempt all the Five Questions 02. All Questions carry equal Marks. 03, Assume any missing data suitab! Q. L Answer any four of the following? 6x4) (@ Explain why the quality became the most important issue in an organisation, () Explain the internal quality assurance system and external quality assurance systems. (©) Define the quality standards, and the explain the importance of quality standards (@) What are the elements of total quality systems, (©) Give the schematic represcntatiogs of phases of quality systems. ® Explain is brief the quality assurance. Q. 2. Answer any two of the following :~ ao x2) (@) Define the terms intemal customer and external custome’ How does the employee satisfaction relate to the customer satisfaction ? (b) Define the terms @ Acceptance Quality Level Gi) Lot Tolerance Percent Defective Gi) Supplier’ Risk Gv) Consumer's Risk (©) Data for the test results of 17 samples of 300 items are show below : “Sample {i Ble as 76 Sie fs | Number 2 = Number [30/36/33 | 27/33] 39) 3a [3a | 13] 30] ae of Defectives oak. ve | a Draw the p-char and np chart.% (a) Define acceptance sampling, Also explain the types of acceptance sampling. (b) Define the term quality manual. What are the components of quality manual? (©) Explain the procedure of auditing. Also enumerates the objectives of auditing. Q. 4. Answer any two of the following. 0 x2) (a) Briefly describe the purpose of an ISO-9000 quality system. (b) Explain the requirements for ISO-9000 in an organisation. (© Explain 180-9000 series of standards. Q. 5. Answer any four of the following. 6x4) (a) Explain the procedure for implementing the 180-9000 in an organisation (b) List the benefits that could be realized by implementing the ISO-9000 quality system. () How can you register an organisation for ISQ-9000. (d) Describe the documentation process for getting the ISO-9000 for on organisation, (c) Explain the Accreditation system, (£) Explain the techniques of auditing,