BUSINESS COMMUNICATION

THE FUEL FOR CAREER CRUISE

HIGH QUALITY COMMUNICATION IN GENERAL IS THE HALLMARK OF ALL HIGH FLYERS IN ANY FIELD

THE LYNCH PIN OF BUSINESS

STAKE HOLDERS
EMPLOYEES CUSTOMERS COMMUNICATION

FISHING IN A FLOOD OF INFORMATION

ACHIEVES INTEGRATION
TOP SIDE BOTTOM SIDE

FUNCTION

BRIDGING THOUGHTS

UTILITY OF COMMUNICATION

PERSUADE COACH COORDINATE COUNSEL EVALUATE SUPERVISE

MISUNDERSTOOD

No one would talk much in society if they knew how often they misunderstood others. (Goethe)

THE IMMORTAL EVIL

SURVEYS

MANAGERS

MOST IMPORTANT PROBLEM

FAILURES IN COMMUNICATION

IT ALL COMES DOWN TO COMMUNICATION

# 1 Issue on any organizations Issue Catalogue

TECHNOLOGY DRIVEN REVOLUTION IN COMMUNICATION

FROM YESTERDAY TO TOMORROW

THE FIRST STAGE late 70s

WORD PROCESSING SOFTWARE FONTS & FORMATS BOOK QUALITY DOCUMENTS SPELL CHECK & GRAMMAR CHECK ENHANCED CORPORATE IMAGE

THE 2nd STAGE early 80s

FACSIMILE & E MAIL POSTAL BOTTLENECKS AVOIDED HI SPEED COMMUNICATION

IMMEDIATE RESPONSE

IMPACT

GOOD COMMUNICATION SKILLS

THE THIRD STAGE MID 80S

GRAPHICS AND VISUAL AIDS IN BUSINESS SPREADSHEET PROGRAMS LINKED TO DATABASE

THE 4th STAGE early 90s

FULL MOTION AUDIO VIDEO TELECONFERENCING INTERNET MAKES IT HOUSEHOLD

THE 5th STAGE - WIZARDS

EXPERT SYSTEM HELPERS INCLUDED IN OFFICE SOFT WARE ONE-SIZE-FITS-ALL SOLUTION FOR DOCUMENTS & PRESENTATIONS NOT RECOMMENDED FOR ENTRY LEVEL EMPLOYEES

THE 6th STAGE ASR

AUTOMATIC SPEECH RECOGNITION TALK OUT THE MESSAGE

IMPACT ?????

TODAYS WORLD
OUTSOURCING
PARTNERSHIPS

NETWORKING
SUPPLIERS

SPAN & SPEED

MANAGERS NEED TO COMMUNICATE

Effectively with a far wider range of people than before

CHALLENGES
YOU WILL MAKE THE DIFFERENCE !

o MORE WORDS o MORE INFORMATION o MORE READY MADE DOCUMENTS

THRIVING IN THE MODERN ERA

o GRAB ATTENTION EARLY

o o o o o

WRITE CONCISELY CONSIDER THE IMPACT OF FORMAT FIND & USE THE RIGHT TONE WRITE EFFICIENTLY WRITE NATURALLY

THE PROCESS OF COMMUNICATION

THE ROOTS
COMMUNIS COMMUNITY COMMUNISM

COMMON/SHARED

RECOGNITION AS A SKILL
SOCRATES ARISTOTLE - THE RHETORIC

THE OBJECTIVE
CREATING SHARED UNDERSTANDING

THE FINAL MEASURE

1. You have SHARED Information with another person.

2. They have understood it the way you understand it.

THE communication process

The process
T H E M E S S A G E O R I G I N AT E S THOUGHT TRANSMISSION

NOISE sender Msg.

NOISE Msg. receiver

medium

FEELING
encode decode

FEEDBACK

The feedback
TRANSMISSION THOUGHT
NOISE sender Msg. NOISE Msg. receiver

medium

FEELING
decode encode

THE FEEDBACK

THE CODES

WORDS GESTURES / BODY LANGUAGE TONE

THE mediums

THE FEEDBACK

DISTORTION OF MESSAGE
A WRITTEN MESSAGE WILL BE GIVEN TO A STUDENT. AFTER READING THE MESSAGE FOR 5 SECONDS THE PAPER WILL BE GIVEN BACK TO THE INSTRUCTOR. THE STUDENT WILL THEN COMMUNICATE THE MESSAGE VERBALLY TO THE STUDENT SITTING NEXT TO HIM / HER. THIS ACTIVITY WILL GO ON TILL THE LAST STUDENT HAS RECEIVED THE MESSAGE.
NO CLARIFYING QUESTIONS ARE TO BE ASKED WHILE THE INFORMATION IS BEING RECEIVED!!!!!

SIMULATION EXERCISE

NOISE

BARRIER TO COMMUNICATION

NOISE LITERAL
MENTAL

Frame of reference

1. PROCESSED INFORMATION STORED ON YOUR HARD DISC 2. DISAGREEMENTS OCCUR just because the information is being looked at from different angles.

FREUDS EGO

Id Ego Super ego

PERCEPTION OF INFO.
Communication

Meaning Meaning

INFORMATION

Communication

Communication

Meaning

EVERYTIME PEOPLE COMMUNICATE, INFORMATION TAKES ON A DIFFERENT MEANING AND IS UNDERSTOOD AS SUCH

OPINIONS
WHAT IS TRUE WHAT YOU OR OTHERS SHOULD DO MILLIONS OF MENTAL MODELS SHAPE AND DRIVE PEOPLES THINKING ALL THE TIME THINKING IS THE PROCESS OF DEVELOPING AND CHANGING THE FRAME OF REFERENCE

ASSUMPTIONS
BOTH KNOW WHAT THEY ARE TALKING ABOUT

YOU NEED TO AGREE YOU KNOW HOW THE OTHER PERSON VIEWS THE SITUATION YOU SHOULD NOT LET YOUR FEELINGS SHOW THE OTHER PERSON IS TO BLAME FOR THE PROBLEM YOU CAN BE BRUTALLY HONEST YOU MUST SOLVE THE OTHER PERSONS PROBLEM YOU ARE RIGHT & THEY ARE WRONG

A GAME OF DUMB CHARADES

1. Information is what you create inside your head as you understand

2. With every communication, information transforms filters through mental patterns in your minds

meaning

The form Information settles into the receivers mind is its MEANING

adaptation

1. I will understand what you tell me if it fits a mental pattern I already have. 2. I will understand what I look at if I fit it into my mental pattern

CASE STUDY SOUTHBAY PARK

CASE STUDY SOUTHBAY PARK

Now that you know what kind of people will receive the PLAN for Southbay Park, try adapting to their frame of reference. What approach and words will increase the chances of your plan being accepted by the two stakeholders ?

EFFECTIVE COMMUNICATION MAKES IDEAS EXPLICIT EVERY RELATIVE DETAIL