Benefits Six Sigma Projects in a Hotel

Hotel-wide * * * * * * * * Enhance Customer Loyalty Reduce Employee attrition Productivity/Efficiency Improvement Improve Work-life balance Reduce Billing errors/losses Developing better performance measures/ metrics Increase Revenue Reduce Cost

Front Office Operations/ Sales & Marketing * * * * * * * * * Reduce wait time during peak check-in time Reduce wait time during peak check-out time Eliminate billing errors and improve accuracy Reduce No shows Increase Occupancy Optimal utilisation of the current product mix (rooms) to increase revenue Increase customer delight at the Executive Club Reduce/eliminate loss calls (Operators area) Accuracy of information

Food and Beverage Service / Production * To maintain optimal inventory * Minimize wastage/pilferage * Standardized output of Food and Beverage * Reduce the time from order to service * Optimal utilization of current product mix (F&B/Outlets) to increase revenue Accommodation Operation (Housekeeping) * Reduce the turnaround time of making/turning down a room * Standardization of cleanliness across areas Purchase/Stores * Reduce Inventory surplus * Cost Benefit Analysis between cost of inventory and cost of storage of products where prices vary seasonally * Standardize the operating procedure of issuance to various departments * Reduce the turnaround time of issuance to various departments

Human Resources/ Personnel * * * * * Accuracy of payroll Documentation management Reduce the turnaround time of recruitment Reduce the turnaround time of relieving Increase the employee satisfaction rate