Subject:-Management control system

Presentation on performance measurement

PGDM I SEM
SUBMITTED TO: Miss Vibha Sood SUBMITTED BY: NISHA MEENA

Introduction:Performance measurement is a fundamental building block of TQM and a total quality organisation. Historically, organisations have always measured performance in some way through the financial performance, be this success by profit or failure through liquidation.

Failure costs can be split into those resulting from internal and external failure Internal failure costs External failure costs

First developed by Kaplan and Norton, a balanced scorecard recognises the limitations of purely financial measurement of an organisation, which is normally short-term measurement.

A performance measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of different investments. To calculate ROI, the benefit (return) of an investment is divided by the cost of the investment; the result is expressed as a percentage or a ratio.

 The

return on investment formula: