Contact details available for registration-related student assistance and service

University of South Africa students who are experiencing difficulty in getting a timeous response to queries are invited to use the contact details that are provided in the schedule below or send details to the student help desk (goughdd@unisa.ac.za). Students are requested to check the list carefully and send an enquiry to one email address at a time or one person only. This will ensure that there is no confusion as to who must respond, thereby preventing unnecessary delays in the response. This arrangement is being implemented as a further measure of improving the quality of assistance and support being provided to current and prospective students. Unisa continuously assesses, through surveys, the quality of service provided to students with a view to implementing improvements in its strategies. A number of administrative processes, including the ease and convenience of fee payment, and clarity and availability of information about examinations, as well as examination timetables, are available on the following platforms: Unisa website (http://www.unisa.ac.za & http://mobi.unisa.ac.za) All registration and study-related information is available on the Unisa corporate website in both web and mobi formats. myUnisa (https://my.unisa.ac.za/portal & https://my.unisa.ac.za/portal/pda) Students may access their own information via the myUnisa website or mobi site. E-mail (info@unisa.ac.za) Students may send an e-mail to info@unisa.ac.za for information on how to contact Unisa via e-mail. SMS (32695 - only for students in South Africa) Students may send an SMS to 32695 for more information on how to contact Unisa via SMS. The sender will receive an auto response SMS with the various SMS options. The cost to the student per SMS is R1.00. Fax (012 429 4150) Students may fax their enquiries to 012 429 4150, thereafter the enquiry will be distributed to and processed by the relevant department.

Contact list
IMPORTANT:

a) The contact list below pertains only to registration-related enquiries. b) Students are requested to check the list carefully and send an enquiry to one email address at a time or
one person only. This will ensure that there is no confusion as to who must respond, thereby preventing unnecessary delays in the response. c) Students should only forward enquiries to the Registrar and Deputy Registrar in instances where those enquiries could not be resolved at other levels.

Name Director: Mr R Harding PA: Mrs Theoresa Weyers Mr Titus Nkambule

Position and Type of inquiries

Extension

EMAIL

Directorate : Student Admissions and Registrations

012 441 5487 012 441 5491 weyerit@unisa.ac.za nkambmt@unisa.ac.za Page 1 of 4

Deputy Director: Registration Services

Mrs Bridgit Malebo Mrs Mildred Mampuru Ms Sherina Balmakund Mrs Mabel Khuboni Mr Riekert Liebenberg Mrs La-Portia Matjila Mrs Elena Swanepoel Mr Vinesh Balmakund Mrs Lou-Lou Petersen Mr Henning de Bruin Mrs Jackie Molebatsi Ms Mildred Matenche Mr Russell Khuboni Mr Gilbert Masemola Mrs Babsie Bolton Mrs Carol Esterhuizen

Law Economic and Management Science Science and CAES Humanities Licensees Deputy Director: Postgraduate Qualifications Postgraduate Qualifications Deputy Director: Application Services Access and Matriculation Exemptions Exemptions and RPL Applications Applications Applications Deputy Director: Development Services Re-admission Electronic Enquiries

012 441 5511 012 441 5521 012 441 5503 012 441 5536 012 441 5569 012 441 5493 012 441 5549 012 441 5495 012 441 5349 012 441 5791 012 429 2891 012 429 6023 012 429 4016 012 441 5566 012 441 5568 012 441 5888

maafrb@unisa.ac.za mampumm@unisa.ac.za balmas@unisa.ac.za khubonm@unisa.ac.za lieber@unisa.ac.za matjiml@unisa.ac.za swaneep@unisa.ac.za balmavn@unisa.ac.za peterm@unisa.ac.za dbruihj@unisa.ac.za molebj@unisa.ac.za matensm@unisa.ac.za khubors@unisa.ac.za masems@unisa.ac.za boltopf@unisa.ac.za cesterhu@unisa.ac.za

Directorate : Student Assessment Administration

Director: Mr Robert Bezuidenhout PA: Ms Moshidi Modise DIVISION: ASSIGNMENT ADMINISTRATION Same Sibiya MyUnisa & Communication John Makwala MyUnisa & Communication Maggie Siko Written Assignments & Portfolios Lucia Mahlangu Written Assignments & Portfolio MCQ Administration & Assignment Alex Lanza Marks MCQ Administration & Assignment Tshepo Ramongana Marks Assignment Information on Florida Annatjie Booysen Campus Assignment Information on Florida Bella Nicodemus Campus DIVISION: EXAMINATION ADMINISTRATION Examination Admin (Muckleneuk Bombeleni Makamu Campus) Examination Admin (Muckleneuk Moageleng Lebese Campus) Examination Admin (Muckleneuk Bombeleni Makamu Campus) Examination Admin (Muckleneuk Moageleng Lebese Campus) DIVISION: INVIGILATION AND ADMINSTRATIVE SUPPORT Charmaine Bekker Invigilator and Venue Sandra Steyn Invigilator and Venue Ms Doreen Gough Ms Louise Schmidt Mr Molemane Lesabe Ms Clemmy Mashabathakga Joe Sukazi Mpumi Sealetsa General enquiries General enquiries 012 429 2920 012 429 4081 012 429 3960 012 429 2602 012 429 2587 012 429 2986 012 429 8896 011 471 2764 011 471 3916 modisema@unisa.ac.za sibiysf@unisa.ac.za Uass44@unisa.ac.za sikomn@unisa.ac.za mahlal@unisa.ac.za Lanzaa@unisa.ac.za Ramonpt@unisa.ac.za abooysen@unisa.ac.za Nikodki@unisa.ac.za

012 429 8585 012 429 2574 012 429 8585 012 429 2574

Makamba@unisa.ac.za Lebesam@unisa.ac.za Makamba@unisa.ac.za Lebesam@unisa.ac.za

011 471 3209 011 471 2942 012 441 5639 012 441 5668

CLKriel@unisa.ac.za SSteyn@unisa.ac.za goughdd@unisa.ac.za schmil@unisa.ac.za esabmh@unisa.ac.za mashacm@unisa.ac.za

Corporate Communication and Marketing Finance

Student Account enquiries Suspense account payments 012 429 2441 012 429 2341

Study Materials Production and Delivery (SMPD)

Despatch (enquiries around receipt of study materials) Despatch (enquiries around receipt of 012 429 6561 012 429 2620 sukazjs@unisa.ac.za sealepn@unisa.ac.za Page 2 of 4

Anthea Clarke Trudy Forbay Carl Pretorius Theresa Mihalik

Lettie Sibanyoni

Ilze Holtzhausen de Beer Reinhard Sonntag Ernie Blignaut

Alida Roos

study materials) Despatch (enquiries around receipt of study materials) Production (enquiries about printing of study materials) Production (enquiries about printing of study materials) Sound, video and photography (enquiries around the making of CDs/DVDs) Sound, video and photography (enquiries around the making of CDs/DVDs) Language Services: (enquiries about editing and translation) Language Services: (enquiries about editing and translation) Planning and Coordination (enquiries around e-sched and submission documents) Planning and Coordination (enquiries around e-sched and submission documents) Academic information management system Programme Accreditation (PQM)

011 471 2712 (Florida) 012 429 2765 012 429 2790 012 429 3073

aclarke@unisa.ac.za tforbay@unisa.ac.za pretocr@unisa.ac.za mihaltl@unisa.ac.za

012 429 4957

sibanln@unisa.ac.za

012 3376090 012 3376139 012 429 6809

dbeeric@unisa.ac.za sonntrc@unisa.ac.za Blignep@unisa.ac.za

012 429 2708

roosa@unisa.ac.za

Programme Accreditation and Registration (DPAR)

Ms Bayanda Malgas Mrs Edel von Kloeg Ms. Maupi Letsoalo Mr. Malesela Kaka Eduloan 012 429 2449 012 429 6969 012 441 5600 012 441 5612 malgab@unisa.ac.za vkloee@unisa.ac.za letsomp@unisa.ac.za Kakam@unisa.ac.za educare@unisa.ac.za myUnisaHelp@unisa.ac.za myLifeHelp@unisa.ac.za

Directorate Student Funding

ICT
ICT as a service department supports student queries relating to MyUnisa and MyLife General information General information (circulation) Ms KM Ncube Mr Samuel Kekana Ms. Lebogang Monyemangene Ms NF Tshabalala Mrs Dianne Metzer Mrs Penny Ngcobo (M&D) Other than that, the department does not deal directly with students. SMS system using the number 43582

Library
012 429 3206 012 429 3133 libraryenquiries@unisa.ac.za bib-circ@unisa.ac.za

Tuition & Facilitation of Learning

012 429 6412 Ncubekm@unisa.ac.za kekansm@unisa.ac.za Tmonyel@unisa.ac.za tshabanf@unisa.ac.za caesenquiries@unisa.ac.za Ngcobpn@unisa.ac.za

Student Affairs
012 429 2645 012 429 2505 012 429 280/3111 011 670 9351 011 471 3296

College of Agriculture and Environmental Sciences

College of Economic and Management Sciences

Portia Ngcobo Tabea Radise 012 429 3925 012 429 2982 ngcobp@unisa.ac.za radiset@unisa.ac.za cemsenquiries@unisa.ac.za Page 3 of 4

econ@unisa.ac.za

College of Education
Mr Samuel Kekana Mrs Marieette Van Zijl 012 429 2645 012 429 4583 kekansm@unisa.ac.za vzijlmj@unisa.ac.za eduenquiries@unisa.ac.za zawadbe@unisa.ac.za reynome@unisa.ac.za artes@unisa.ac.za mtshwel@unisa.ac.za Nkabihi@unisa.ac.za jus@unisa.ac.za

College of Human Sciences

Dr B Zawada Ms ME Rubidge 012 429 4099 012 429 8285

College of Law
Lessiah Mtshweni Mr HIV Nkabinde 012 429 8456 012 429 8456 / 8622

College of Science, Engineering and Technology

Mr Maswika Molepo 012 429 2614 cset@unisa.ac.za scientia@unisa.ac.za deputyregistrar@unisa.ac.za

Deputy Registrar
Only escalations

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