Quiz # 01

Name: __________________________Roll No._____________________

Identify the choice that best completes the statement or answers the question.
1. Which of the following is not a key activity of an operations manager? a. Understanding the needs of customer b. Continually learning c. Managing cash flows d. Exploiting technology to produce goods and services 2. Which one of the following best represents a pure service? a. Bank loans b. Computer diagnosis and repair c. Attending a play d. Fast food restaurant 3. Which one of the following best represents a pure good? a. Salt b. Fast food c. Attending a play d. Vehicle repair 4. Service organizations generally a. Locate in close proximity to the customer b. Rely on physical inventory c. Take advantage of patents d. Can delegate human behaviour and marketing skills 5. The following terms - interchangeability of parts, division of labour, highly repetitive tasks - best focus on ____. a. Quality b. Cost and efficiency c. Quality d. Time 6. A service encounter includes a. Face-to-face interaction b. Customers and a building c. Customers and advertising d. All of the above 7. Which function typically employs more people than any other functional area? a. Information Systems b. Operations c. Marketing d. Finance 8. A measure of the success of an operation in producing outputs that satisfy customers is a. Efficiency b. Effectiveness c. Quality d. Profitability 9. A measure of the success of an operation in converting inputs to outputs is a. Efficiency b. Effectiveness c. Quality d. Profitability 10. The inputs to a transformation process include all of the following except a. Materials b. People c. Assembly d. Information 11. Characteristics of services include which of the following? a. Close proximity to the customer b. Simultaneous production and consumption c. Inability to inventory d. All of the above 12. Which of the following would not be an operations activity in a fast-food restaurant? a. Advertising new salad dishes b. Purchasing tomatoes

c. Planning the layout of the serving areas d. Cooking hamburgers and fries 13. ____ is an example of a pure good. a. Restaurant b. Dentist c. Coal mining d. Education 14. Which of the following is not generally considered a competitive priority? a. Time b. Flexibility c. Innovation d. Infrastructure

15. Which of the following functions is not a core function of an organisation? a. The product/service development function b. The operations function c. The marketing (including sales) function d. The accounting and finance

function
16. Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing pure services? a. A Restaurant b. Steel company c. Counsellor/therapist d. IT company 17 . Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety? a. A fast food restaurant b. A front office bank c. A carpenter d. A family doctor 18 . Which of the following activities is not a direct responsibility of operations management? a. Determining the exact mix of products and services that customers will want b. Developing an operations strategy for the operation c. Designing the operations products, services and processes d. Planning and controlling the operation 19. An operations manager is not likely to be involved in a. the design of products and services to satisfy customers' wants and needs b. the quality of products and services to satisfy customers' wants and needs c. the identification of customers' wants and needs d. work scheduling to meet the due dates promised to customers e. forecasting sales 20. Which of the following are the primary functions of all organizations? a. operations, marketing, and human resources b. marketing, human resources, and finance/accounting c. sales, quality control, and operations d. marketing, operations, and finance/accounting e research and development, finance/accounting, and purchasing