Chapter 1: Schermerhorn: Exploring Management: In Modules.

1. The organizational response to the rash of ethical violations by top managers in the last years has been a renewed interest in: B. corporate governance 2. 3. 4. The real foundation for ethical behavior is: C. ethical decision by individual corporate employees Ethical leadership is tied to the personal integrity of the individual. A. True High-performing companies, like Herman Miller, are so because they: B. respects their employees and inspire them 5.The main reason that managers should avoid discrimination in the workplace is to avoid legal hassles. False The foundations of intellectual capital are: C. competency and commitment An organization as open systems means that organizations are tied closely to their environments. A. True Profit is the reward for adding value through a product or service. A. True Who ultimately defines value in a product or service? A. the customer To be truly productive, you must emphasize efficiency over effectiveness. B. False The ability to work well on one's own is a key skill in today's workplace. B. False The common responsibility of managers, regardless of their title, is C. help others do their best Top managers are directly accountable to: D. the Board of Directors 4.In the traditional organization, accountability flows downward. B. False Characteristics of the best managers include all of the following except: A. leading by giving directions 6.The upside-down view of organizations suggests that organizations exist to serve: A. the customers 7. It is in the organizing function that people are inspired and commitments are built to achieve the goals set in the planning function. Page 1 of 6 few

B. 6. 7.

8. 9. 10.

Chapter 2
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B. False Kotter believes that for a manager to be successful, they always have to keep this in B. their agendas Key base-line technical skills for any college student include written and oral communication, computer literacy, and math skills. A. True

mind.

10. The work of managers is of interest only to the businesses they are employed by. B. False

Chapter 3
1. 2. A 21st century executive should embrace all of the following skills except: B. able to rely on others to ensure things get done You are practicing Taylor's Scientific Management if you do all the following except: C. pursue a career that your family wants for you

3.Modern management thinking embraces all of the following but: C. a focus on the past 4. Weber's thoughts on bureaucracy were actually motivated by the problems that he saw large organizations of his day. A. True

in the

5. All of the following modern management ideas actually find their roots in the writings of Mary Parker Follett except: E. Theory X management 6. One of the outcomes of the Hawthorne studies was confirmation of the human need to put personal financial gain ahead of group needs. B. False 7. According to Maslow, which of the following is in the highest need category? C. achieving your personal best on the next exam 8. Having a Theory X view of employees can actually encourage Theory X behaviors in employees. A. True 9. your

As an example of the positive potential of government bureaucracies, NASA has high worker satisfaction. B. False 10. Modern management thought see organizations as unified systems with simple interactions between the subsystems. B. False

Chapter 4
1. Ethical behavior is typically stated as: C. good or right actions to take

2. The time of greatest peril for managers in terms of pressure to violate their personal ethics standards is: A. early in their careers Page 2 of 6

3. Fortunately in deciding on what behavior is ethical, one can simply follow the letter of the law. B. False 4. Values tend to be quite flexible within individuals, so we can train values into employees. B. False 5. The moral reasoning view that most closely aligns with the American Declaration of Independence is the: A. Moral-rights view 6. Having a clear personal ethics code makes it easy to resist pressure to behave unethically. B. False 7. The ethical climate of an organization often reflects the expectations and behaviors of the management team. A. True 8. Whistleblowers are organizational members who expose unethical organizational order to make things right. A. True 9. All of the following tend to support good ethics practices in an organization except: C. a strict chain of command behaviors in

10. Ethics codes are helpful, but they are only as good as the: C. enforcement mechanisms that catch violators

Chapter 5
1. The mission statement is the foundation on which every decision in the organization should be made. A. True A decrease in the supply of any unit's human resources usually comes from new hires. B. False A job evaluation states the minimum acceptable qualifications for the incumbent. on

2. 3.

B. False 4. The Position Analysis Questionnaire (PAQ) is a job analysis technique that rates jobs elements in six activity categories. A. True 5. A job description specifies the relative value of each job.

B. False 6. Top executives at company ABC have agreed on a new mission statement. More specifically, they have agreed on what business the company should be in and who their consumers are. What should the next step be for these top executives? B. Set strategic goals 7. The steps of the strategic planning process, in order, are: D. Goals, strategy, structure, people.

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During a meeting Julandre, a top executive at XYZ, Inc. made a presentation about the organizational strengths that represent the firm's unique skills and resources. Julandre insisted that these organizational strengths should give XYZ, Inc, a competitive edge in the future. What was Julandre referring to in this meeting? E. The core competency of the company. Which of the following is not a step in a job analysis process? D. Determine the pay level of jobs.

9.

10.

Which of these decreases in the labor supply is the easiest to predict? A. Retirements. the

11. Which of the following is a job analysis technique that involves extensive input from employee's supervisor? A. Technical conference method

12. Dion conducted a job analysis for a large manufacturing firm. His results had to be verified with another technique because typical behaviors were not recorded and his notes included comments about Hawthorne. What technique did Dion use? . E. Observation. 13. Which of the following states the minimum acceptable qualifications that the incumbent must possess to perform the job successfully? D. 14. Job specification

Is the job description important for ADA compliance? C. Yes. It identifies essential job functions.

15. What is the best job analysis method? E. There is no one best job analysis method

Chapter 6
1. The first goal of recruiting is to communicate the position in such a way that job seekers respond. A. True 2. Employee referrals are not an effective means of locating potential employees for hard- to-fill positions. B. False 3. An expatriate is a citizen of the host country hired by an organization based in another country. B. False 4. A Blind-box ad is an advertisement that does not identify the advertising organization. A. True 5. 6. Younger employees are absent more often than older workers. A. True Which of the following is not true regarding recruiting? A. It is fairly easy to generate a pool of qualified candidates. People always need jobs. Page 4 of 6

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Jamie is the director of recruiting for a large corporation. Which of the following is a warning signal that her efforts are not effective? D. Fewer qualified applicants are applying for jobs. Youan, a recruiter, is trying to identify the different constraints that may impact his recruiting efforts. Which of the following is not a major constraint on recruiting efforts? C. Marketing mix Sharifa, the new chief financial officer of a Fortune 500 company, was likely located through the following source? D. headhunter firm

10. Which of the following is not an external source of job candidates? C. Employee referrals 11. If your school wants to hire 5 new professors for next year (2 French, 1 Management, 1 Biology, and 1 Religion) and can only place one print ad, where should the advertisement be placed? E. Chronicle of Higher Education 12. David is a recruiter for a large manufacturing organization. Today, as part of community outreach, he worked with an employment agency that places people drawing unemployment compensation in the area. What kind of agency is involved? A. Public employment agency. 13. You graduate this year and don't have a clue about what or where is next. If you want job search to include the most options in the most locations, which of the following should do? C. Create a web-sume. your you

14. Which of the following is accurate regarding the work preferences of Baby Boomers? B. They are interested in the market leadership of the company and the image it has. 15. Which of the following is not an advantage of the promotion-from-within-whereverpossible policy? B. It leads to a more diverse workforce.

Chapter 7
1. The last step of the selection process is the permanent job offer. A. True

2. Work sampling includes a series of exercises used for selection, development, and performance appraisal. A. True 3. Criterion-related validity refers to the degree to which a particular selection device accurately predicts the important elements of work behavior. A. True 4. If a selection device has high reliability it has low validity. B. False 5. The realistic job preview is a selection device that allows job applicants to learn negative as well as positive information about the job and organization. A. True 6. Paul has successfully completed the initial screening phase of the selection process. What is his next step? D. Complete the application form

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7.

What is the percentage of all organizations in the United States that use some type of employment test? B. About 60 percent Which of the following is not true regarding interviewing? B. Structured interviews are less reliable than unstructured interviews.

8.

9. Minnie is interviewing for a job as a cheese tester. She is taken to the production line, and asked to taste and smell four different kinds of cheese coming from the conveyors. What stage of the selection process is involved? C. Work sampling. 10. What kind of interview is the most reliable? E. Structured 11. Why do realistic job previews result in lower turnover rates? A. More committed employees are hired. 12. Which of the following best describes the concept of predictive validity? C. Validating tests by using prospective applicants as the study group. 13. Which of the following is a legally appropriate question during a job interview? C. Are you legally entitled to work in the United States? 14. Minna wants to increase the size of the applicant pool for entry level customer service representatives. This job requires an employment test on basic clerical and communication skills. What should Minna do? A. Lower the cut score on the employment test. 15. Company ABC is a software company. To hire its programmers, Company ABC uses a job knowledge test. The score of the test can vary from 0 to 100. A score of 0 indicates absolutely no knowledge in programming. Conversely, a perfect score of 100 indicates exceptional programming knowledge. It appears that individuals who received high scores on the job knowledge test ended up performing poorly as programmers after they were hired. What type of problem does this job knowledge test seem to have? A. A predictive validity problem

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