JOB REQUIREMENT MATRIX (JRM) TASK Specific tasks Task dimension Importance ( % time spent) Nature KSAOs Importance

to tasks ( 1 5 ratings )
1.

Develop objectives and strategy planning & for the support unit, inline with development the Divisions overall objectives and business plan.

Planning & development

35%

1. Ability in managing and dividing the task. 2. Ability to think in strategic and critical way. 3. Similarity with the company policy and regulations. 4. Knowledge on each support unit budgets. 5. Familiarity with the procedures.

3.5

4.0

4.5

2.

Formulate support unit plan for short, medium and long term.

3.0

5.0

3.

Formulate support unit policies for provision of planning and development services to the division.

4.

Prepare the support unit budget and monitor.

5.

Set support unit policies and procedures as per divisional

guidelines.
6.

Specify support unit Key Result areas and Key Performance Indicators as per divisional guidelines.

7.

Oversee development of the individual sections/units objectives and plans.

1.

Responsible for liaising with Group HR to meet Divisions managerial and executive staffing requirements and succession planning.

Operations

30%

1. Ability in conducting recruitment for nonexecutives staff. 2. Skills in handling relation among employees and managers. 3. Good in communication skills to communicate with others. 4. Ability in thinking for strategic solution to solve welfare issues. 5. Familiarity with the ESH policies.

4.5

4.0

2.

Conduct recruitment of nonexecutive staff for the division as per manpower budget.

5.0

3.

Oversee the data entry process into HRIS system.

4.0

4.

Ensure the Group HR policies and procedures are adhered to.

5.

Responsible for resolving divisional employee relation

3.8

and welfare issues.

6.

6. Knowledge of the format of report. 7. Ability in assigning task and formulate overall manpower. 8. Knowledge in forecasting the manpower requirement. 9. Skills in managing and monitoring the operation of each unit to run smoothly. 10. Ability in build and maintain close rapport with unions. 11. Familiarity with the operation managements policies.

4.2

Ensure ESH policies implementation and compliance

3.0

7.

Promote ESH awareness and training

3.5

8.

Provide report, on a regular basis to VP Group HR on the divisions compliance with statutory and Group HR policies.

3.5

3.0

9.

Develop Human Resource objectives and strategy for the division based on Group HR overall objectives and strategy.

5.0

10. Formulate overall manpower,

staff development and succession plans for the division.

11. Prepare the division

manpower requirement

forecast.
12. Ensure smooth operation of

units through effective performance monitoring and adequate supply and utilization of resources.
13. Ensure HR policies and

guidelines developed are in compliance with relevant laws, rules and regulations.
14. Drive continuous review of

HR policies and procedures.

15. Ensure enforcement

mechanism of HR policies and guidelines are in place.

16. Build and maintain close

rapport with unions.

17. Ensure all statutory

requirements are met.

18. Ensure quality compliance

and corrective/preventive actions are taken.

1.

Conduct periodic and ad-hoc meetings and initiate communication with internal customer to gain their feedback on the Operating Units services and to further understand their needs.

Customer Management

20%

1. Ability in understanding customers needs. 2. Ability in preparing and conducting meeting. 3. Knowledge in managing complaint. 4. Ability in maintaining good relationship among customers to ensures their trust.

5.0

4.5

4.0

5.0

2.

Conduct periodic and ad-hoc meetings and initiate communication with other divisions Unit to gain their feedback on the Support Units services and to further understand their needs.

3.

Ensure that customers complaints are dealt with appropriately and promptly.

1.

Monitor overall support units cost to ensure proper budgetary control.

Financial Management

20%

1. Knowledge about financial management. 2. Ability to monitor overall support units cost. 3. Skill in manage the

4.8

4.0

2.

Ensure the cost effective delivery of payment.

4.5

transaction of companys financial include inflow and outflow of money.

1.

Supervise the setting of targets against KPIs for staff in the support unit.

People Management

25%

1. Knowledge of people management. 2. Skill in interaction with diverse people. 3. Skill to conduct performance appraisal and counseling session. 4. Ability to match employee to task according to their skills. 5. Ability to match employee with the appropriate training and development. 6. Ability to encourage good work environment among staff.

5.0

4.6

2.

Ensure that subordinates receive the appropriate training and development in their specialized fields for optimal performance and succession planning.

4.5

4.5

3.

Conduct performance appraisal and counseling sessions for direct subordinates.

4.8

4.

Ensure optimal utilization of staff expertise.

3.8

5.

Create and encourage an open and friendly learning environment.

6.

Develop core competency and highly skill work force through

motivation and encouragement.

1.

Continuously identify and initiate process improvement measures for the support unit.

Internal Business Processes Management

25%

1. Knowledge in internal business process management. 2. Knowledge in quality standard and quality control mechanism. 3. Skill to develop standard quality and quality control mechanism. 4. Ability to monitor and report on performance of support unit.

5.0

2.

Ensure continuous improvement of support unit work output and use of technology as enabler.

5.0

4.6

3.

Monitor and report on performance of support unit.

4.

Develop quality standards and quality control mechanisms.

4.5

Job Context: Indoors, office, business clothes, mostly sitting and standing, no environmental or job hazards.