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  • How Firms Define and Measure Quality

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    Sumbul Zehra
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    This article discusses how firms define and measure quality. It explores the different approaches that companies take to quality such as total quality management, continuous improvement, and statistical process control. The article also examines some of the key metrics that firms use to gauge quality including defect rates, customer satisfaction, and return rates.

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    This article discusses how firms define and measure quality. It explores the different approaches that companies take to quality such as total quality management, continuous improvement, and statistical process control. The article also examines some of the key metrics that firms use to gauge quality including defect rates, customer satisfaction, and return rates.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    278 views6 pages

    How Firms Define and Measure Quality

    Uploaded by

    Sumbul Zehra
    This article discusses how firms define and measure quality. It explores the different approaches that companies take to quality such as total quality management, continuous improvement, and statistical process control. The article also examines some of the key metrics that firms use to gauge quality including defect rates, customer satisfaction, and return rates.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    How firms define and measure quality

    Tamimi, Nabil; Sebastianelli, Rose Production and Inventory Management Journal; Third Quarter 1996; 37, 3; ABI/INFORM Global pg. 34

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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