M.

PRAVEENA 10A21E0001

The process of identifying, understanding and adapting outstanding practices from within the same organization or from other business to help improve performance.

Involves

comparing

an

organizations

practices and procedures

To those of the best in order to identify ways in which the organization or its supply chains can make improvements.

To understand and evaluate current position of a business in relation to best practice.

To

identify

new

areas

and

means

of

performance improvement.

To Improve employee performance.

Help to know about industry leaders and competitors.

To Improved customer satisfaction. To become the best in the business process.

Plan Search Observe Analyze Adopt

Helps to encourage improved performance of supply chain.

Helps to gain a competitive advantage for a chain in the industry.

Used for performance comparison and to set targets

Recognizes improvement supply chain.

the

importance process

of

process for

and

control

improving the performance in the logistics

Customer satisfaction can be achieved at the end of logistics supply chain by carefully monitoring and controlling every activity.

To understand the structure of the process. To identify the critical points in the process.

The flow of steps from beginning of supply chain with customer order to ending with delivery of product to the customer.

Stages or activities in the process where if something goes wrong then entire process will be affected.

The management must exercise process control at these critical points and carry out benchmarking firms against the Best-in-class

Supplier Warehouse interface where supplier delivery performance is monitored.

Warehouse Factory interface (Material stock availability)

Factory Finished goods (Production plan vs actual production)

Finished goods warehouse Wholesalers / Retailers interface.

Wholesales/Distributor/Retailer End user/ Customer interface.