Members of Group:

Rabia Nasreen
Muhammad Mubasher Muzamil Ijaz

Itrat Zahra
Saba Majid

10-006 10-007 10-008 10-009 10-010

Department of Business Administration UOS

Company Background
Founder of company

JIM CASEY Started business in 1907 Initial capital was $100 It operates as common carrier in 1922 Introduces their policy book in 1929 In 1987 they owned 89 aircrafts & leased 140.757 jets.

SLOGAN: "We run the tightest ship in the shipping business."

MISSION:
"As the world's largest package delivery company and a leading global provider of specialized transportation and logistics services

Facts & Figures:

REVENUE OPERATING INCOME NET INCOME TOTAL ASSETS TOTAL EQUITY TOTAL EMPLOYEES US $ 49.545 billion (2010) US $ 5.874 billion (2010) US $ 3.488 billion (2010) US $ 33.597 billion (2010) US $ 8.047 billion (2010) 400,600 (December 2010)

FUNCTIONAL ANALYSIS
Marketing
Operations Technology Finance

Human Resource

Foreign Exchange Transactions

Cross Border Trade Transactions

SWOT ANALYSIS:
STRENGTHS:
Strong market position Broad portfolio of services

Loyal customers
Employees satisfaction Effective communication

Empowerment of employees

SWOT ANALYSIS:
WEAKNESSES:
No innovation Lack of diverse pool

Lack of technology
Low research and development

SWOT ANALYSIS:
OPPORTUNITIES:
Geographical expansion Online shopping

Product & service expansion

Innovation

SWOT ANALYSIS:
THREATS:
Intense competition Price wars

Compliance with govt regulations

Strikes Work stoppage

Slowdowns

PEST Analysis:
Political Forces: Labor Unions Deregulation Economic Forces: New Entrants High investment to keep

abreast with new standards

PEST ANALYSIS:
Social Factors: Human Force Diversity Different Labor Rules in different regions Technological Factors: Changing Technology Fast Services

Competitors:
Domestic (United States) Competitors United States Postal Service (USPS) FedEx International Competitors Canada Post FCML WORLDWIDE LDH Express, Deutsche Post (and its subsidiary DHL) Royal Mail Japan Post India Post

HRM PROCESS:
Interviewing
Selection process Orientation

Training program
Two weeks district experience

DECISION MAKING:
DECETRALIZED SYSTEM

COMPETITIVE ADVANTAGE:
LIFE TIME JOB SECURITY
LABOUR FORCE
LOYAL EMPLOYEES LOGISTICS

EMPLOYEES EXPERIENCE
Year s of Service
Up to 5 5-9 10-14 15-19 20-24 25-29 30 and over TOTAL

No of Employees
28574 20431 13787 12434 4200 1300 446 81172

Percentage of Total
35.80 25.00 17.00 15.00 5.00 1.60 0.60 100.00

SOLUTION OF THE CASE:

THERE SHOULD BE INTERNAL RECRUITMENT IN UPS

JUSTIFICATION OF SOLUTION:
Promotion from within is the policy of ups
Ups provide life time employment Low turnover

Job security
Experienced employees Motivation Difficult environment adjustment(for external

recruitment) High recruitment cost