ACKNOWLEDGMENTS

We wish to thank all the respondents who promptly answered and returned the questionnaire and all those who graciously allowed themselves to be interviewed during the study. We would like to specially acknowledge the following people for their invaluable contributions in the preparation of this report: 1. Puan Zalina Abbas, Manager of Telekom Malaysia at Shah Alam, for kindly allowing us to conduct our survey at her company. 2. Puan Noraidah, Manager of CIMB Bank Plaza Metro, who kindly participated in our interview during conduct this research. 3. The management of Uniten, I-Yuno Media Group and Technology, Telekom Malaysia and CIMB Bank Plaza Metro, for allowing us to distribute the questionnaire at their business premises. We also thank everyone who has contributed to the completion of this report.

ii