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  • CALL FLOW For IVR

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    Gen Masope
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    This document outlines the call flow for a loan company's automated phone system. It provides options for customers to select loan inquiries, account balances, exchange rates, general information, other subsidiary information, feedback, or branch locations. If called outside business hours, customers will hear a closure announcement, and if all agents are busy, they will hear an overflow message before their call is sent to an available agent.

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    Call flow of an IVR System

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    This document outlines the call flow for a loan company's automated phone system. It provides options for customers to select loan inquiries, account balances, exchange rates, general information, other subsidiary information, feedback, or branch locations. If called outside business hours, customers will hear a closure announcement, and if all agents are busy, they will hear an overflow message before their call is sent to an available agent.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    26 views3 pages

    CALL FLOW For IVR

    Uploaded by

    Gen Masope
    This document outlines the call flow for a loan company's automated phone system. It provides options for customers to select loan inquiries, account balances, exchange rates, general information, other subsidiary information, feedback, or branch locations. If called outside business hours, customers will hear a closure announcement, and if all agents are busy, they will hear an overflow message before their call is sent to an available agent.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    CALL FLOW

    Welcome Message (Welcome)

    Main Menu For all Loan Enquiries press 1 For Account Balance enquiries press 2 For Foreign exchange rate press 3 For general information and any other enquiries press 4 For other UT Subsidiaries enquiries rather than the Bank press 5 For feedback press 6 For Branch Location press 0 To hear the prompts again Press * 1 2 3 4 5 6 0

    Is it Monday-Friday 8:00am-5:00pm?

    NO

    Play Closure file

    Yes

    Calls go to Agent queue

    Are Available Agents Busy

    Yes

    Play Overflow and Announcement File

    No

    Send Call to Agent

    Play Main Menu File

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