Sales and Marketing

System Order processing

Description Enter, process, and track orders Identify customers and markets using data on demographics, markets, consumer behaviour, and trends Determine prices for products and services Prepare 5-year sales forecasts Strategic

Organisational Level Operational

Market analysis

Knowledge

Pricing analysis

Management

Sales trend forecasting

Strategic

Manufacturing and Production

System Machine control Computer-aided design (CAD) Production planning

Description Control the actions of machines and equipment Design new products using the computer Decide when and how many products should be produced Decide where to locate new production facilities

Organisational Level Operational Knowledge

Management

Facilities location

Strategic

Finance and Accounts

System Accounts receivable Portfolio analysis Budgeting Profit planning

Description Track money owed the firm Design the firms portfolio of investments Prepare short-term budgets Plan long-term profits

Organisational Level Operational Knowledge Management Strategic

Human Resource

System Staffing, Training and development Career plan

Description Track recruitment, employee training, skills, and performance appraisals Design career paths for employees Monitor the range and distribution of employee wages, salaries, and benefits Plan the long-term labour force needs of the organisation and succession planning

Organisational Level Operational

Knowledge

Compensation analysis

Management

Human resources planning

Strategic

Materials Management

System Inventory system

Description Track receipt of materials with the vendors and stock position in store. Design vendor evaluation and Inventory control system. Monitor the vendors performance and Inventory control for cost optimisation. Plan long-term sources for raw materials, plant and equipment. Procurement policy review.

Organisational Level Operational

Trends

Knowledge

Vendors selection

Management

Long term sourcing of materials

Strategic

Functional Area and Business Processes

Sl. No. 1

Functional Area Sales / Marketing

Typical Business Process Identifying customers Familiarising customers with the product Selling the product Assembling the product Quality checking Making bills of materials. Paying creditors Managing cash Creating financial statements Hiring employees Working out compensation plan Employee performance evaluation. Issuing tender enquiries Awarding purchase orders Carrying out inventory control

2 Manufacturing / Production 3 Finance / Accounts

4 Human Resource

5 Other types- Materials

Common Business Processes

Activity based costing Accounting Acquisitions Assembly Asset management Balanced scorecard Benchmarking Billing budget Calibration Call centres Charity Complaint handling Configuration management Contracting Cost controls Cost measuring Creativity Credit management Customer requirements Customer satisfaction Customer service Customer - training Debt collection Delivery Direct mail Disaster recovery Distribution Document control

Employee - benefits Employee communication Employee compensation Employee development Employee evaluation Employee incentive programs Employee recognition Employeerecruiting Employee retention / turnover Employee satisfaction Employee suggestions Employee - training Engineering Environment External communications Facility management Failure analysis Failure measuring Failure monitoring Finance Fleet management Franchising Freight Health & safety Help desks Human resources Information management Information systems & technology

Inventory management Internship ISO Knowledge management Leadership Logistics Loss management Maintenance management Manufacturing Marketing Material management Mentoring Mergers Operations Order fulfilment Order processing Outsourcing Payroll Performance improvement Performance measurement Planning Policy Process improvement Process management Procurement Product delivery Product design Product development

Project management Public relations Purchasing Quality Quality assurance Quality improvement Records management Recycling Reengineering Refurbishing Regulations Repair Reliability Research & development Restoration Risk management Sales Security Self directed teams Service Service delivery Stewardship Staffing Strategic planning Supplier management Telecommuting Testing Vendor relations

Donating Emergency preparation Employee attendance

Innovation Inspection Internal communications

Product management Waste management Workforce diversity

Volunteering Warehousing Warranty