Session ID 142066084 142067785 142061847 142060672 142051895 142049897 142016820 142016698 142076007 142078023 142075589 142079944 142079346 142077714

142079980 142082237 142081442 142085338 142085920 142087337 142088813 142090505 142092649 142093996 142095522 142098258 142098067 142096545 142094917 142094923 142092985 142088111 142098904 142100046 142100543 142093780 142102102

Customer's Name Betty Kline kathy delaney kathy delaney Eugene Frost VINCENT SCIARRINO VINCENT SCIARRINO JOAN DIESING JOAN DIESING Marietta Gallaher Marietta Gallaher Susana Richard LaPointe Mardie Robinson Jordan Jordan Richard LaPointe Mardie Robinson TerryAnn Hauff Mardie Robinson TerryAnn Hauff Lori Glaziner Roger Kaplan Robert McClellan Robert McClellan Lori Glaziner Fred White Caitlin Mottai Alvin Marchand Lori Glaziner Alvin Marchand Lori Glaziner Lori Glaziner Allan Lucht Fred White Steve Jo Ann Webb Steve

Customer ID 254069 199982 199982 102052 254448 254448 255100 255100 255149 255149 255111 255183 255232 255212 255212 255183 255232 255202 255232 255202 255215 158540 255282 255282 255215 255307 178132 255203 255215 255203 255215 255215 255314 255307 255377 255325 255377 $

Dollar Valure 79.99 $ 399.99 $ 399.99 $ 299.99 $ $ 99.99 99.99

Tech ID MS- L1- Tech 1 MS- L1- Tech 10 MS- L1- Tech 10 MS- L1- Tech 10 MS- L1- Tech 1 MS- L1- Tech 1 MS- L1- Tech 14 MS- L1- Tech 14 MS- L1- Tech 11 MS- L1- Tech 11 MS- L1- Tech 10 MS- L1- Tech 7 MS- L1- Tech 2 MS- L1- Tech 18 MS- L1- Tech 18 MS- L1- Tech 7 MS- L1- Tech 2 MS- L1- Tech 9 MS- L1- Tech 2 MS- L1- Tech 9 MS- L1- Tech 5 MS- L1- Tech 1 MS- L1- Tech 1 MS- L1- Tech 1 MS- L1- Tech 5 MS- L1- Tech 10 MS- L1- Tech 11 MS- L1- Tech 7 MS- L1- Tech 5 MS- L1- Tech 7 MS- L1- Tech 5 MS- L1- Tech 5 MS- L1- Tech 18 MS- L1- Tech 10 MS- L1- Tech 7 MS- L1- Tech 2 MS- L1- Tech 7

$ 199.99 $ 199.99 $ 199.99 $ 199.99 $ 59.99 $ 199.99 $ 299.99 $ 299.99 $ 299.99 $ 199.99 $ 299.99 $ 299.99 $ 299.99 $ 299.99 $ 199.99 $ 199.99 $ 369.99 $ 369.99 $ 199.99 $ 299.99 $ 149.99 $ 339.99 $ 199.99 $ 339.99 $ 199.99 $ 199.99 $ 299.99 $ 299.99 $ 199.99 $ 229.99 $ 199.99

142102205 142102820 142103259 142103804 142104971 142105379 142105938 142106002 142107048 142108755 142108782 142108800 142107836 142109821 142109925 142110487 142110592 142110508 142106407 142101540 142100606 142111357 142111499 142111620 142112482 142114184 142114336 142114598 142114621 142115161 142115469 142116185 142116657 142116852 142117658 142116058 142113497 142118499 142118520

Jo Ann Webb Gerald meramonte Allan Lucht Steve Burt Charles Alexander Steve Burt Richard A. Montonye SUSAN N MERRILL SUSAN N MERRILL Richard A. Montonye David Twiss Charles W. Clark karen drennon David Twiss Charles W. Clark William G Bissell William G Bissell Rose Tang Charles Alexander Gerald Meremonte Gerald Meremonte William G Bissell Pamela Hemlin Rose Tang Pamela Hemlin Mary grosz Mary Veach Mary grosz Margaret Weller Jeff Voorhies Mary Veach Jeff Voorhies Margaret Weller Glenn Calabria David Nell Margaret Weller Mary grosz Glenn Calabria David Nell

255325 255334 255314 255414 160758 255414 255469 255441 255441 255469 255477 255378 254068 255477 255378 255443 255443 255507 160758 255334 255334 255443 255431 255507 255431 255440 255480 255440 255516 255521 255480 255521 255516 255581 255535 255516 255440 255581 255535

$ 229.99 $ 199.99 $ 299.99 $ 199.99 $ 99.99 $ 199.99 $ 449.99 $ 199.99 $ 199.99 $ 449.99 $ 359.99 $ 359.99 $ 199.99 $ 359.99 $ 359.99 $ 299.99 $ 299.99 $ 249.99 $ 99.99 $ 199.99 $ 199.99 $ 299.99 $ 199.99 $ 249.99 $ 199.99 $ 299.99 $ 199.99 $ 299.99 $ 299.99 $ 199.99 $ 199.99 $ 199.99 $ 299.99 $ 249.99 $ 299.99 $ 299.99 $ 299.99 $ 249.99 $ 299.99

MS- L1- Tech 2 MS- L1- Tech 11 MS- L1- Tech 18 MS- L1- Tech 9 MS- L1- Tech 10 MS- L1- Tech 9 MS- L1- Tech 8 MS- L1- Tech 12 MS- L1- Tech 12 MS- L1- Tech 8 MS- L1- Tech 6 MS- L1- Tech 4 MS- L1- Tech 1 MS- L1- Tech 6 MS- L1- Tech 4 MS- L1- Tech 14 MS- L1- Tech 14 MS- L1- Tech 13 MS- L1- Tech 10 MS- L1- Tech 11 MS- L1- Tech 11 MS- L1- Tech 14 MS- L1- Tech 2 MS- L1- Tech 13 MS- L1- Tech 2 MS- L1- Tech 12 MS- L1- Tech 1 MS- L1- Tech 12 MS- L1- Tech 5 MS- L1- Tech 8 MS- L1- Tech 1 MS- L1- Tech 8 MS- L1- Tech 5 MS- L1- Tech 4 MS- L1- Tech 1 MS- L1- Tech 5 MS- L1- Tech 12 MS- L1- Tech 4 MS- L1- Tech 1

142119157 142116657 142124811 142124080 142123347 142122286 142121337 142121445 142121220

Glenn Calabria Margaret Weller Remedios Bolster Ulrich Decher Ulrich Decher Waldemar Kogan David Nell benick Waldemar Kogan

255581 255516 255585 35832 35832 255599 255535 255571 255599

$ 249.99 $ 299.99 $ 199.99 $ 500.00 $ 500.00 $ 199.99 $ 299.99 $ 200.00 $ 199.99

MS- L1- Tech 4 MS- L1- Tech 6 MS- L1- Tech 8 MS- L1- Tech 14 MS- L1- Tech 14 MS- L1- Tech 12 MS- L1- Tech 1 MS- L1- Tech 6 MS- L1- Tech 12

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K-Base Article ID
NA NA NA NA NA NA KB 1693 KB 1693 KB Article ID : 2191 KB Article ID : 2191 NA KB Article ID : 2039 KB Article ID : 1166 NA NA KB Article ID : 2039 KB Article ID : 1166 KB: 1708 KB Article ID : 1166 KB: 1708 KB 1936 NA NA NA KB 1936 NA NA KB Article ID : 1669 KB 1936 KB Article ID : 1669 KB 1936 KB 1936 NA NA NA KB Article ID : 1940,1950 NA

Shanti Nandy Anand Kumar Pavithra BS Parshida Harun Rasheed Parshida Aruna Rayappa Paramesh B Paramesh B Aruna Rayappa Upendra Kumar S.K. Murali krishna Rinto Thomas Upendra Kumar S.K. Murali krishna Arun Kumar Ramanna Arun Kumar Ramanna Navin Kumar Harun Rasheed Anand Kumar Anand Kumar Arun Kumar Ramanna Shanti Nandy Navin Kumar Shanti Nandy Paramesh B Rinto Thomas Paramesh B Manikanda.S Aruna Rayappa Rinto Thomas Aruna Rayappa Manikanda.S Murali krishna Rinto Thomas Manikanda.S Paramesh B Murali krishna Rinto Thomas

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KB Article ID : 1940,1950 NA NA kbase1759 NA kbase1759 KB Article ID : 1469,1493 NA NA KB Article ID : 1469,1493 KB Article ID : 1469 KB Article ID : 1936 KB Article ID : 1936 KB Article ID : 1469 KB Article ID : 1936 KB 1493 KB 1493 KB Article ID : 1533 NA NA NA KB 1493 NA KB Article ID : 1533 NA KB Article ID : 1936 KB Article ID : 1708 KB Article ID : 1936 KB 2021 KB Article ID : 1670 KB Article ID : 1708 KB Article ID : 1670 KB 2021 KB Article ID : 1936 KB Article ID 1936 KB 2021 KB Article ID : 1936 KB Article ID : 1936 KB Article ID 1936

Murali krishna Upendra Kumar S.K. Aruna Rayappa Arun Kumar Ramanna Arun Kumar Ramanna Paramesh B Rinto Thomas Upendra Kumar S.K. Paramesh B

unable to update(a warning shown in the customers desktop) and poor Need to block spam emails remove the Infections Pending Pending Pending Pending Pending Pending

KB Article ID : 1936 NA KB: 1936

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Transferred to CBE Unresolved-Awaiting Disconnected Transferred to OPT/MTN Resolved-Confirmed Transferred after installing CC #N/A #N/A Transferred after installing CC Resolved-Confirmed Transferred to CBE Transferred after installing CC Disconnected Transferred after installing CC Resolved-Confirmed Resolved-Confirmed Transferred after installing CC Transferred after installing CC Resolved-Confirmed Resolved-Confirmed Disconnected Transferred to T1 Transferred after installing CC Transferred to CBE Unresolved-Awaiting Transferred after installing CC Transferred to CC Resolved-Confirmed Transferred after installing CC Transferred after installing CC No Communication No Communication Transferred after installing CC Resolved-Confirmed Transferred after installing CC Transferred after installing CC Transferred to T3

Resolved-Confirmed Resolved-Confirmed Unresolved-Awaiting Transferred after installing CC Transferred after installing CC Transferred to T3 Disconnected Transferred after installing CC Resolved-Confirmed Unresolved-Awaiting Transferred after installing CC Transferred after installing CC Resolved-Confirmed Transferred To Refund Team Resolved-Confirmed No Communication Transferred after installing CC Transferred after installing CC Resolved-Confirmed Transferred after installing CC No Communication Resolved-Confirmed Transferred after installing CC Resolved-Confirmed Unresolved-Awaiting Transferred after installing CC Transferred after installing CC Resolved-Confirmed Transferred after installing CC Transferred after installing CC Resolved-Confirmed Resolved-Confirmed Transferred to T1 Disconnected Agent took another remote Session No Communication No Communication #N/A No Communication

Pending Transferred to T1 Pending Pending Pending Pending Pending Pending Pending

Session ID

Customer's Name

Customer ID 61418 140529 23905 216008 146410 80813 214181 215584 158540 996 248597 254540 199982 79819 223179 215584 214181 28700 137018 216008 200577 80813 242869 254541 216008 214181 249939 161067 200067 182130 30752 251983 182130 200189 233879 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Dollar Valure 499.98 99.99 289.98 449.99 199.99 199.99 299.99 349.99 199.99 299.99 299.99 99.99 399.99 249.99 299.99 349.99 299.99 399.98 199.99 449.99 399.99 199.99 299.99 399.98 449.99 299.99 299.99 299.99 299.99 199.99 499.98 129.99 199.99 199.99 199.99

Tech ID

142068585 142067883 142065421 142065344 142064163 142064428 142063923 142062145 142062045 142061538 142060488 142059953 142058968 142058523 142057903 142053785 142056032 142054108 142053668 142053065 142052590 142052431 142051421 142051203 142050371 142049680 142049636 142048032 142047900 142046398 142045922 142045728 142045399 142040024 142038941

Nike Chillemi Emmanuel Opawumi Gabriela Provenzano John Schenkel Mamie Barton Dan mckenna nelly ascherl David D. Tuttle Roger Kaplan Joel Eiseman Barbara M. Rudis Candee Coiro Kathy Delaney Connie resley John Blevins David D. Tuttle nelly ascherl Lynda Hibdon Elio Gomez John Schenkel Frank E. Sorrells Dan mckenna Les Fenter Sue LaBarre John Schenkel nelly ascherl Stanley Lutkiewicz Eddie Lee Young David Woodard Ruby Murphy Thomas Willard Kristie Aldridge Ruby Murphy william lynch Ron DiPanni

CC Tech 4 CC Tech 26 CC Tech 2 CC Tech 2 CC Tech 4 CC Tech 1 CC Tech 26 CC Tech 1 CC Tech 26 CC Tech 1 CC Tech 10 CC Tech 13 CC Tech 2 CC Tech 19 CC Tech 1 CC Tech 1 CC Tech 26 CC Tech 2 CC Tech 26 CC Tech 2 CC Tech 26 CC Tech 10 CC Tech 4 CC Tech 10 CC Tech 2 CC Tech 26 CC Tech 2 CC Tech 2 CC Tech 4 CC Tech 2 CC Tech 10 CC Tech 26 CC Tech 2 CC Tech 1 CC Tech 2

142038064 142030311 142026629 142021237 142019981 142018782 142018435 142016820 142015528 142017092 142017285 142016751 142016175 142016085 142058836 142062029 142063782 142063983 142066656 142067836 142069566 142069701 142071071 142072588 142072890 142073558 142074211 142074230 142074799 142075262 142075399 142075843 142075963 142076074 142076823 142076907 142077619 142077817 142078965

Sandra Clarke Elaine Jalloh Bruce Jonathan Sprinkel EllenComp2(95753) Bruce derek boeka JOAN DIESING Betty Mierau Alice Chen Maddalena Pignatari Maddalena Pignatari Dave Larry Smith george deboer Mary Kabat Laraine Tedesco Dave Fergal Gallagher Malcolm hargrave gale stonehouse Ida Sessoms Mark Robinson cyrus paydar(205030) Dan McKenna Jan Denton HENRY MARTIN Stan Carlson Ann Burns Thomas G Chipain dave dickinson wanda gilbreath mamie barton Gloria Schobert Bibiana A. Perry Arlene Coulson Sandra Ruth Jarvis douglas davis

81970 255042 228223 253014 85563 228223 227073 255100 244298 58489 188909 188909 214252 254203 2667 203415 136006 214252 114852 213882 21446 248728 9751 182992 80813 244492 157909 128121 254529 1513 10741 200467 146410 227187 234186 99223 178840 254941 150166

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

299.99 299.99 299.99 299.99 139.00 299.99 449.99 199.99 399.99 200.00 299.99 299.99 199.99 299.99 199.00 159.99 299.99 199.99 199.99 299.99 499.99 469.99 599.97 119.99 199.99 299.99 299.00 459.99 399.99 139.95 259.98 299.99 199.99 199.99 299.99 349.00 299.99 599.97 299.99

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142078275 142080350 142080323 142079671 142079593 142078481 142071867 142063375 142079766 142080345 142081077 142081301 142082125 142082428 142082651 142083071 142083352 142083831 142083849 142084198 142084324 142084442 142084655 142084962 142085402 142086663 142087255 142087332 142087636 142087807 142087771 142087999 142088110 142088767 142088387 142088484 142089423 142089449 142089510

Ronnie H Barbey Elizabeth S. Pitts Bibiana Perry Michael G. Mercer, Sr Dan McKenna Ann Burns Fred Sommer Clifton Donaldson Stan Carlson Carol Colleran Dan McKenna Dan Furbee Ann Burns steve spears Bill Quinn cephas agbey Laraine Tedesco Ruth Jarvis gale stonehouse anthony white James Hamilton Ann Burns david spangler Dan McKenna Maggie Rountree Bill Quinn Ryan McCollum mamie barton Gwendolyn Risch Dan McKenna Rebecca anziana Scott Beatty Dan McKenna Dan McKenna Genevieve Kennedy Harold Davey Bruce kaushik maye williams

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479.99 49.99 299.99 99.99 199.99 399.99 759.96 299.99 459.99 NA 199.99 399.99 399.99 69.99 399.99 199.99 299.99 599.97 499.99 50.00 199.99 399.99 99.99 199.99 299.99 339.99 99.99 199.99 399.99 199.99 199.99 239.99 199.99 199.99 49.99 NA 299.99 249.99 99.99

CC Tech 11 CC Tech 25 CC Tech 25 CC Tech 2 CC Tech 27 CC Tech 17 CC Tech 26 CC Tech 19 CC Tech 11 CC Tech 17 CC Tech 27 CC Tech 25 CC Tech 9 CC Tech 13 CC Tech 13 CC Tech 25 CC Tech 19 CC Tech 26 CC Tech 2 CC Tech 17 CC Tech 17 CC Tech 9 CC Tech 25 CC Tech 27 CC Tech 9 CC Tech 13 CC Tech 17 CC Tech 2 CC Tech 11 CC Tech 13 CC Tech 11 CC Tech 11 CC Tech 27 CC Tech 27 CC Tech 13 CC Tech 13 CC Tech 1 CC Tech 20 CC Tech 17

142090890 142091365 142091389 142086896 142091475 142092731 142093439 142093632 142093878 142082280 142090320 142080012 142096104 142096114 142094954 142095216 142097432 142097898 142098257 142096236 142096212 142095372 142094524 142085165 142077898 142099088 142099072 142098067 142099172 142099941 142101297 142101534 142101794 142102705 142103251 142103629 142103806 142104965 142105133

John A Hudson anthony conforti clifton donaldson Paul Davis david spangler sharonbayne John Angall mamie barton Bruce alexander roth Ellen Bodam(95753) Constance Machnica kathleen a sampson Mary kabat Ruth Jarvis Robert L Bramblett dave dickinson Malcolm hargrave kaushik A Duguay Roger Kaplan Regina Schaeffer dave dickinson Ann Burns anthony conforti Bruce derek boeka Caitlin Mottai Dave Reinoehl Nancy Darlene Ballew (92840) sharonbayne Walter E. Petrie clifton donaldson Harry Murphy John (new) Shirley Carey Malcolm hargrave Charles T. Willliams Donald R. Hood Jr.

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Karenann Herrgott dave burgering Thomas Dingee Mina Jimmy Brummeles Duguay James K. Davis arnold f. corbeil sr. Ruth Jarvis Richard Ballis MR C DEUTSCHER Duguay clarence rice Donald Kirk Gail Vachon Ruth Jarvis Terry parris Gail Vachon Norma Townsend Robert Harrington Rhonda Sugarman Donald Kirk derek boeka Dale Thomas shirley jones Paula Pfiefle Jimmy Brummeles Cynthia Thompson Greg Colburn Mark Lauber(57993) Robert R. Wood greg carroll Ahmed Abdel-Magid Elizabeth Dabney Nava Abramoff linda charles cochran A Duguay Gail Vachon

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CC Tech 7 CC Tech 2 CC Tech 11 CC Tech 28 CC Tech 4 CC Tech 28 CC Tech 2 CC Tech 11 CC Tech 1 CC Tech 7 CC Tech 17 CC Tech 28 CC Tech 28 CC Tech 7 CC Tech 29 CC Tech 1 CC Tech 25 CC Tech 29 CC Tech 1 CC Tech 7 CC Tech 1 CC Tech 7 CC Tech 4 CC Tech 20 CC Tech 20 CC Tech 7 CC Tech 4 CC Tech 28 CC Tech 2 CC Tech 3 CC Tech 4 CC Tech 4 CC Tech 3 CC Tech 4 CC Tech 2 CC Tech 4 CC Tech 2 CC Tech 17 CC Tech 29

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CC Tech 9 CC Tech 17 CC Tech 17 CC Tech 4 CC Tech 17 CC Tech 3 CC Tech 4 CC Tech 4 CC Tech 4

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Issuse Customer come up saying, unable to type anything. Information chat regarding Instant chat Information chat regarding webcam Information Chat Cannot open the page in Internet disconnecting internet was Explorer.

K-Base

Ravi Theja M Ritesh kumar Ajmal M K Ajmal M K Ravi Theja M Arun Kumar T R Ritesh kumar Arun Kumar T R Ritesh kumar Arun Kumar T R Harish P Debasis Karmakar Ajmal M K Somnath Mensi Arun Kumar T R Arun Kumar T R Ritesh kumar Ajmal M K Ritesh kumar Ajmal M K Ritesh kumar Harish P Ravi Theja M Harish P Ajmal M K Ritesh kumar Ajmal M K Ajmal M K Ravi Theja M Ajmal M K Harish P Ritesh kumar Ajmal M K Subramani Shankar Ajmal M K

NA NA NA NA NA NA Kb Article : 2142 NA Kb Article : 1766 NA Kbase article ID 1892 NA NA NA KB ARTICLE ID : 1936 NA Kb Article : 2142 NA NA KB: 1892 Kb Article : 1971 NA NA Kbase article Id : 2012 KB: 1892 Kb Article : 2142 KB: 1936 NA Kb article : 1936 KB: 1892 NA NA KB: 1892 NA NA

Customer frequently. change the wanted to screen resolution OPT T3 issue- blue screen error Dilip Information Chat computer slow ,Internet explorer freezes Comp slow and unable to open attachments. Emails are freezing Information Chat Customer computer was affected by virus. OPT Customer wanted to change the screen resolution Website and computer slow OPT Getting an Admin error in Outlook, the password ofand need forgot computer slow yahoo email account. retrieve few appointments which were missing from PST file Unable to update the Mcafee. customer was getting pop up error messagge while error in Getting an Admin opening

Customer wanted to change the Outlook, computer slow and need screen resolution Need to remove infections from the computer OPT Issue with outlook, unable to send particular Secure Email Unable to login to online Bank account and group update and As it was tech Computer slow there was no T3 agentissue-Initial issue--- T3 and voice Windows update issue Unable to login to online Bank account and Computer slow OPT Information chats regarding How to connect iPad to WiFi

Subramani Shankar Subramani Shankar Ajmal M K Ajmal M K Subramani Shankar Subramani Shankar Subramani Shankar Ajmal M K Ajmal M K Subramani Shankar Mrinmoy Jyoti Kaundinnya Mrinmoy Jyoti Kaundinnya Chinni Krishna E Subramani Shankar Debasis Karmakar Harish P Somnath Mensi Ravi Theja M Arun Kumar T R Arun Kumar T R Ajmal M K Ravi Theja M Gejo A.Varghese Harish P Gejo A.Varghese Debasis Karmakar Raghavendra B.H Raghavendra B.H Preetiranjan Pradhan Chandra Sekhar Chandra Sekhar Ritesh kumar Syed Ameenuddin Preetiranjan Pradhan Mohammed Nadeem Pasha Mohammed Nadeem Pasha Somnath Mensi Ritesh kumar Rohith L

OPT Unable to login to Hotmail account Unable to view Windows Unable Switcher install check and Windows to login to the AIU updates (T3 issue) Unable website. Myspacemusic player is not loading in the Firefox browser Need to repair OS Initial issue (Internet Explorer is not working (Internet Explorer Initial issue in the computer; hangs while loging in to Send receive error in outlook Computer slow, a blue icon on IE Computer address blue icon on IE slow, a bar. address bar. Unable to play videos in particular website security Need to install and Firefox programin the Computer. Optimization and need to delete outlook email account. Unable to play online games in MSN Computer slow and pop up with virtual memory low. Unanle to play , Vedio, Hear Mp3, Unablt to get into the chat need to deactivate the zune account and want to install the Hide my ip has stopped working. Unable to print Lexmark Printer T3 Issue "I tunes Locked." Sweing machine is not conneting to the computer unable to play videos in youtube. Outlook calendar appoinments missing- need to restore working Internet Explorer is not old pst. and unable to sign in MNS Adobe FlashPlayer update unable to download games in facebook OPT Computer performance slow windows has recovered from an unexpected shutdown OPT Security error whil opening websites Need information about Smart PC care. Optimization was not completed as the computer went offline Optimization was not completed as the computer went offline OPT desktop computer was optimizing last night and is now Internet explorer working slow

NA NA NA NA NA NA NA NA NA NA KB 1871 KB 1871 kb 1967 KB ARTICLE ID : 1936 KBASE: 1433 Kbase article ID: 1684 KBASE: 1892 Kb : 1967, 1689 NA NA NA NA NA Kbase article ID 1967 NA KBASE: 2191 KB: 1679 KB: 2036,1975 NA kb 1892 kb 1731 NA KB 2012 NA NA NA NA Kb Article : 1892 NA

Raghavendra B.H Mohammed Nadeem Pasha Mohammed Nadeem Pasha Syed Ameenuddin Gejo A.Varghese Preetiranjan Pradhan Ritesh kumar Somnath Mensi Raghavendra B.H Preetiranjan Pradhan Gejo A.Varghese Mohammed Nadeem Pasha Rohith L Debasis Karmakar Debasis Karmakar Mohammed Nadeem Pasha Somnath Mensi Ritesh kumar Ajmal M K Preetiranjan Pradhan Preetiranjan Pradhan Rohith L Mohammed Nadeem Pasha Gejo A.Varghese Rohith L Debasis Karmakar Preetiranjan Pradhan Syed Ameenuddin Raghavendra B.H Debasis Karmakar Raghavendra B.H Raghavendra B.H Gejo A.Varghese Gejo A.Varghese Debasis Karmakar Debasis Karmakar Arun Kumar T R Chandra Sekhar Preetiranjan Pradhan

Information Chat Test Chat Optimization was not completed as the computer went offline Test Chat Outlook calendar appoinments missing- need to restore old pst. OPT Outlook contact issue Outlook send receive issue. unable to download games in facebook Sony Customer Outlook calendar appoinments missing- needwasrestore old pst. Optimization to not completed as the computer went offline OPT Need to log in gmail account Need to retrieve some email message in Incredimail. unable to sent or recieve mails in windows live mail Computer slow and pop up with virtual computer was desktop memory low. optimizing printnight and Printer Unable to last Lexmark is now Initial Issue DVD drive not detecting DVD's but reading CDs OPT getting pop ups in Internet Explorer Outlook calendar appoinments missing- need to restore old pst. Missing fonts in windows xp Need to retrieve some email message in Incredimail. No Communication Security error whil opening websites OPT Information Chat recycle bin currupted desktop icons missing Outlook calendar appoinments missing- need to restore old pst. Outlook calendar appoinments missing- need to restore old pst. Test Chat A left margin is appears when you try toswitcher not working in windows open Internet Explorer windows vista update Antispyware software;Microsoft security OPT

NA NA NA NA NA NA Kb Article : 1439 KBASE:1623 KB: 2036,1975 NA NA NA NA NA KBASE: 2170 kbase:1985 KBASE: 1892 Kb Article : 1892 NA NA KB:1907 NA kbase:1970 NA NA KBASE: 2170 NA KB 2012 NA NA KB: 1805 KB: 1805 NA NA NA KBASE:2179 NA kb 2021 NA

Mohammed Nadeem Pasha Gejo A.Varghese Rohith L Chandra Sekhar Mohammed Nadeem Pasha Somnath Mensi Chandra Sekhar Syed Ameenuddin Somnath Mensi Preetiranjan Pradhan Preetiranjan Pradhan Mohammed Nadeem Pasha Janendra Khare Raghavendra B.H Ritesh kumar Janendra Khare Chandra Sekhar Lijo George.C Chandra Sekhar Amish Kesarwani Lijo George.C Syed Ameenuddin Chandra Sekhar Rohith L Gejo A.Varghese Somnath Mensi Lijo George.C Syed Ameenuddin Rohith L Raghavendra B.H Somnath Mensi Amish Kesarwani Amish Kesarwani Preetiranjan Pradhan Janendra Khare Lijo George.C Harish P Janendra Khare Rohith L

uninstall "Call of Duty:black Ops" ,"Call of Duty:Modern Wireless network connection. unable to send/Receive error Test Chat getting pop ups in Internet Explorer Decreasing the font size of IE, Outlook, Desktop. Test Chat Security error whil opening websites. Windows swicth was not working. OPT Flash player was not working while playing online videos. One time fix initial issue( facing issue signing in live mail and also virus removal and need to configure comcast account in oulook configuration desktop computer was optimizing last night and is now OPT windows has recovered from an unexpected shutdown desktop icons are black update Antispyware software;Microsoft security Test Chat Blue screen issue Test Chat windows has recovered from an unexpected shutdown OPT Wireless network connection. Windows swicth was not working. Need to repair OS. Unable to open PDF file from email. Optimization OPT favorite bar missing and AOL as Decreasing the pagesize of IE, home font Outlook, Desktop. Information Chat Computer slow at startup Not able to create New Email in Windows Live Mail. Information Chat Getting warning messages about computer been hacked in normal Desktop Icons are blacked out. system slow No Communication

kbase:2030 Kb Article ID2226 KB Article ID : 1632 NA kbase:1970 KBASE: 1666 1916 NA KB 2012 NA NA KB:1679 NA KBase article Id: 1936 and 1642 KB: 1911 Kb Article : 1892 NA kb 1731 NA kb 2021 NA KB Article ID:1731 NA kb 1731 NA Kb Article ID2226 NA NA KB 1680 NA KB: 1707 KBASE: 1666 1916 NA kb 1539 NA NA KB Article ID:1937 NA KBase article Id: 1892 NA

Amish Kesarwani Vidya Vinod Pandey Janendra Khare Janendra Khare Harish P Chandra Sekhar Vidya Vinod Pandey Lijo George.C Preetiranjan Pradhan Preetiranjan Pradhan Chandra Sekhar Arun Kumar T R Arun Kumar T R Ritesh kumar Amish Kesarwani Arun Kumar T R Preetiranjan Pradhan Vidya Vinod Pandey Vidya Vinod Pandey Amish Kesarwani Arun Kumar T R Debasis Karmakar Debasis Karmakar Vidya Vinod Pandey Harish P Preetiranjan Pradhan Syed Ameenuddin Mohammed Nadeem Pasha Preetiranjan Pradhan Vidya Vinod Pandey Debasis Karmakar Harish P Amish Kesarwani Mohammed Nadeem Pasha Syed Ameenuddin Vidya Vinod Pandey Mohammed Nadeem Pasha Arun Kumar T R Debasis Karmakar

OPT Computer Slow Test Chat fake antivirus removal OPT OPT internet explorer is not freezing and computer goes to Pending Not able to create New Email in Windows Live Mail. Test Chat windows has recovered from an unexpected shutdown unable to connect the wireless mouse and keyboard to the desktop. want to create the margins in the word document. Windows swicth was not working. Computer slow at startup unable to connect the wireless mouse and keyboard to the desktop. Not able to create New Email in Sound is not Live Mail. for Windows comming class...Live chat. Test Chat Need to install Help icon on the other computer want to create the margins in the word document. Test Chat Test Chat Bitdefender is giving error message. Desktop Icons are blacked out. Not able to create New Email in Windows Live Mail. OPT Initial issue(printer not working) Not able to create New Email in Windows Live Mail. Test Chat Test Chat Desktop Icons are blacked out. Need to install Help icon on the other computer Icons missing from desktop Pending Pending OPT unable to connect the wireless mouse and keyboard to the Test Chat

NA Kbase Article_id:1892 NA KBase article Id: 1937 NA NA Kbase Article_id:1726 NA NA kb 1731 NA NA NA kb 1539 NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA kbase article:1802

NA NA NA

Janendra Khare Syed Ameenuddin Raghavendra B.H Vidya Vinod Pandey Yuvraj Singh Hajare Vidya Vinod Pandey Syed Ameenuddin Raghavendra B.H Arun Kumar T R Janendra Khare Preetiranjan Pradhan Vidya Vinod Pandey Vidya Vinod Pandey Janendra Khare Amish Kesarwani Arun Kumar T R Mohammed Nadeem Pasha Amish Kesarwani Arun Kumar T R Janendra Khare Arun Kumar T R Janendra Khare Yuvraj Singh Hajare Chandra Sekhar Chandra Sekhar Janendra Khare Yuvraj Singh Hajare Vidya Vinod Pandey Syed Ameenuddin Arun Kumar Ramanna Yuvraj Singh Hajare Yuvraj Singh Hajare Arun Kumar Ramanna Yuvraj Singh Hajare Syed Ameenuddin Yuvraj Singh Hajare Syed Ameenuddin Preetiranjan Pradhan Amish Kesarwani

OPT OPT virus removal Unable to check-in Air Canada website in Internet Explorer. D drive is not working Unable to retrived the saved documents, file name G&H. unable to connect the wireless mouse and keyboard to the virus removal Pending D drive is not working can't load comcast gard security Optimization Need to install Help icon on the other computer unable to connect the wireless mouse and keyboard to the Icons missing from desktop Need to install Help icon on the other computer OPT no communication Pending Optimization OS issue OPT OPT optimization Pending Pending Test Chat OPT Pending Need to set google as home page in Internet Explorer, chrome, computer booting slowly. test still having problems with my aol keep closing down Pending Need to install Help icon on the other computer

NA NA KB:1936 NA KB 1960 NA NA NA NA KBase artilce Id: 1936 NA NA NA NA kbase article:1802 NA NA NA Na NA NA NA NA KB 1960 NA NA kb 1707 for IE NA Na NA NA

Chinni Krishna Preetiranjan Pradhan Preetiranjan Pradhan Yuvraj Singh Hajare Preetiranjan Pradhan Arun Kumar Ramanna Yuvraj Singh Hajare Yuvraj Singh Hajare Yuvraj Singh Hajare

Pending Pending Pending Computer slow Pending need to reinstall the OS Need to repair OS Test Test NA Na NA NA Followed kb 1539

Final Status

Resolved-Confirmed Information Chat Information Chat Information Chat Disconnected Disconnected Resolved-Confirmed Transferred to OPT/MTN Transferred to Refund Team Information Chat Resolved-Confirmed Information Chat Transferred to T1 Information Chat Resolved-Confirmed Transferred to OPT/MTN Disconnected Resolved-Confirmed Transferred to OPT/MTN Resolved-Confirmed Resolved-Confirmed Disconnected Information Chat Resolved-Confirmed Session continued with the help icon Resolved-Confirmed Unresolved-Yet to Confirm Transferred to OPT/MTN Information Chat Resolved-Confirmed Transferred to T3 Transferred to T1 Session continued with the help icon Transferred to OPT/MTN Information Chat

Transferred to OPT/MTN Resolved-Confirmed Resolved-Confirmed Resolved-Confirmed Resolved-Confirmed Resolved-Confirmed Disconnected Transferred to T3 Resolved-Confirmed Information Chat Resolved-Confirmed Session continued with the help icon Disconnected Resolved-Confirmed Resolved-Confirmed Transferred to T3 Resolved-Confirmed Transferred to T3 Resolved-Confirmed Resolved-Confirmed Resolved-Confirmed Transferred To Refund Team Resolved-Confirmed Resolved-Confirmed Disconnected Unresolved-Yet to Confirm Resolved-Confirmed No Communication Transferred to OPT/MTN Resolved-Confirmed Disconnected Transferred to OPT/MTN Disconnected Transferred to OPT/MTN Agent took another remote session Transferred to OPT/MTN Transferred to OPT/MTN Agent took another remote session No Communication

Information Chat Transferred To CBE Transferred to OPT/MTN No Communication Disconnected Transferred to OPT/MTN Resolved-Confirmed Disconnected Resolved-Confirmed Transferred to Sony Disconnected Transferred to OPT/MTN Transferred to OPT/MTN Information Chat Session continued with the help icon Unresolved-Awaiting Resolved-Referred Disconnected Resolved-Confirmed Transferred to CBE Resolved-Closed Transferred to OPT/MTN Disconnected Disconnected Resolved-Confirmed Resolved-Confirmed No Communication Test Chat Transferred to OPT/MTN Information Chat Resolved-Confirmed Information Chat Disconnected Transferred to T3 Test Chat Resolved-Confirmed Resolved-Confirmed Disconnected Transferred to OPT/MTN

Resolved-Confirmed Resolved-Confirmed Disconnected Test Chat Resolved-Confirmed Disconnected Test Chat Resolved-Confirmed Agent took another remote session Transferred to OPT/MTN Resolved-Confirmed Transferred To CBE Resolved-Confirmed Resolved-Confirmed Resolved-Confirmed Transferred to OPT/MTN Disconnected Resolved-Confirmed Resolved-Confirmed Test Chat Transferred to Refund Team Test Chat Disconnected Transferred to OPT/MTN Disconnected Resolved-Confirmed Transferred to T3 Resolved-Confirmed Transferred to OPT/MTN Resolved-Confirmed Resolved-Confirmed Information Chat Disconnected Disconnected Information Chat Resolved-Confirmed Disconnected Resolved-Confirmed No Communication

Transferred to OPT/MTN Unresolved-Yet to Confirm Test Chat Resolved-Confirmed Transferred to OPT/MTN Transferred to OPT/MTN Unresolved-Yet to Confirm Resolved-Confirmed Disconnected Test Chat Resolved-Confirmed Agent took another remote session Disconnected Resolved-Confirmed Resolved-Confirmed No Communication Session continued with the help icon Resolved-Confirmed Test Chat Agent took another remote session Resolved-Confirmed Test Chat Test Chat Resolved-Confirmed Disconnected Unresolved-Awaiting Transferred to OPT/MTN Transferred to T1 No Communication Test Chat Test Chat Transferred to CC No Communication Resolved-Confirmed Resolved-Referred Transferred to T1 Transferred to OPT/MTN Disconnected Test Chat

Transferred to OPT/MTN Transferred to OPT/MTN Resolved-Confirmed Resolved-Confirmed Disconnected Session continued with the help icon Pending Resolved-Closed Disconnected Resolved-Confirmed Disconnected Disconnected Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending

Pending Pending Pending Pending Pending Pending Pending Pending Pending

7/2/2012 Name Shift Monday NS2 NS1 MS2 ES1 NS1 ES2 ES2 ES2 NN NS1 NN NS1 NS1 NS1 ES3 ES3 NS2 NS2 NN NS3 ES2 NS1 NS2 Mentor Mentor Tech 1 Tech 2 Tech 3 GL Mentor Mentor Mentor Report LOP Mentor Tech 2 Tech 20 Tech 13 Tech 17 Tech 10 Tech 18 Tech 29 Tech 9 LOP OFF LOP TC Name Somnath Mensi Yuvraj Singh Hajare Lijo George.C Shekharjyoti Kalita Janendra Khare Anvesh.N Shift

7/2/2012 Monday ES3 NS3 NN NN NN NS2 ES2 ES2 NS1 ES2 ES2 NS1 ES2 NN NS1 ES3 NS1 NS2 ES3 NS2 ES3 ES3 ES3 Tech 19 Tech 4 Tech 30 LOP Tech 7 OFF LOP Tech 10 Tech 11 Tech 4 Tech 12 Tech 24 Tech 26 Tech 27 LOP Tech 1 Tech 25 Tech 5 Tech 9 Tech 28 Trainer OFF GL

Hemanth Kumar Dinesh Babu A Subramani Shankar Ajmal M K Anup Hegde Abhishek Kurdikar Ashok Raju G P Darshan.S Bapi Banerjee Ankit Anand Prabhat Kumar Meher Narasimha Prasad Syed Ameenuddin Chandra Sekhar
Debasis Karmakar Preetiranjan Pradhan Sivadasan.M Sreejith.S Amish Kesarwani Chinni Krishna Jibil A K Shiva Kumar Kausik M Sri Ram Kumar K N V

Gopal Krishna Saurav Harish P Raghavendra B.H Ravi Theja M Tenzin Mingkey Ahanthem Beeya Singh Ritesh kumar Gejo A.Varghese Jaison Mathew Arun Kumar T R Mohammed Nadeem Pasha Mrinmoy Jyoti Kaundinnya Shrinivas Hegde Vidya Vinod Pandey
Rajesh Kumar M C Hemanth L Karthigeyan Puvaneshan

Need to transfer the contacts from old compute

Need to transfer the contacts from old compute

Computer virus and need optimization for computer. 299.99

Tier 1 Bangalore Tech ID Shift Agent name

MS L1 tech1 MS L1 tech2 MS L1 tech3 MS L1 tech4 MS L1 tech5 MS L1 tech6 MS L1 tech7

MS L1 tech8 MS L1 tech9 MS L1 tech10 MS L1 tech11 MS L1 tech12 MS L1 tech13 MS L1 tech14 MS L1 tech18 MS L1 tech15 MS L1 tech16 MS L1 tech17

ES2/NS2 Ramya /Rinto Thomas NS1 Shanti Nandy NS1 Rohith L NS2 Murali krishna NS1 Manikanda.S NS2 Upendra Kumar S.K. NS1 Amit Kumar Sethi NS2 Aruna Rayappa NS1 Parshida ES3 Harun Rasheed NS1 Anand Kumar NS2 Paramesh B NS2 Navin Kumar NS2 Arun Kumar Ramanna ES3 Pavithra BS

Harish Jagannath Dillip

Fake antivirus.

KB 1936

the contacts from old computer outlook express toNA computer windows live mail. new

the contacts from old computer outlook express toNA computer windows live mail. new