REPORT ON NGO EKTA MAHILA SHIKSHAN PRASHIKSHAN SANSTHAN, PUNJAB

About the NGO: A study is conducted to examine the working and contribution towards society of an NGO - Ekta Mahila Shikshan Prashikshan Sansthan (hereafter stated as EMSPS). It is Indias first ISO 9001 certified womens vocational training Institute providing nursery teachers training to women and working for the upliftment of women in general and rural women of Punjab in particular. ISO is an acronym for International Organisation for Standardisation. ISO 9001 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include

a set of procedures that cover all key processes in the business; monitoring processes to ensure they are effective; keeping adequate records; checking output for defects, with appropriate and corrective action where necessary; regularly reviewing individual processes and the quality system itself for effectiveness; and facilitating continual improvement

EMSPS is affiliated by Indian Women Educational & Vocational Training Society, New Delhi (IWEVS). It is running its training centres from last 22 years in different UP. Owing to great success,

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it decided to start the centres in another states such as Bihar, Rajasthan, MP, Haryana and Punjab in July 1998. Its most successful centers are that of Punjab due to the freshness of its courses and extensive placements. Since 1998, the institute was running only one course i.e. one-year certificate of Nursery Teachers Training. But now it is starting two new courses of BPO (Business Process Outsourcing) and Retail Management from 2008 session as the female penetration in these sectors is increasing exponentially as compared to males. Usually, MNCs outsource their customer care call centres in India due to availability of a cast pool of skilled and good English speaking manpower and that too at lower salary costs. That is why the call centre industry is currently experiencing a booming growth in India. On the other hand Retail Industry too is facing a great boom in India as every day new brands, malls and showrooms of many MNCs ranging from apparel to telecommunication services are coming up. They require talented manpower to increase their sales and customer base in India. EMSPS is trying to tap the gains of this boom and forward it to females who want to enter into corporate jobs and that too at low costs. Following is a socio-economic working study of EMSPS since 2001: Admissions: Following table 5.1 shows the enrollment trend of EMSPS in the period 2001-2008:
Table 5.1 Enrollment(2001-08) Year Enrollment (in

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2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08

nos.) 1500 3765 6587 8544 5800 5234 4569

On the basis of data in above table 5.1, following is the chart 5.1 shows the number of students enrolled in EMSPS since 2001:
Chart 5.1 Enrollment Trend

9000 8000 7000 6000 No. of 5000 Students 4000 3000 2000 1000 0

2001- 2002-2003- 2004- 2005- 2006-200702 03 04 05 06 07 08 Years

As is evident from above chart 5.1, the institute has seen a great success during 2001 to2005. Session of 2004-05 was the peak time when the institutes admission in Punjab reached over 8000 which till now no private institute working in Punjab has shown. But, after 2005, may it be heavy competition or candidate accumulation, its admission declined to the range of 4-6 thousand and is somewhat stabilized instead of showing progress. 5.2 Employment status

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Following table 5.2 shows the employment trend of EMSPS form 20012008.

Table 5.2 Employment (2001-2008): All values in numbers 200120022003200402 03 04 05 Supervisor s 2 4 7 7 Staff Incharges 5 17 32 32 Lecturers 32 76 138 185 4th group 6 22 30 30 Note: 4th group employee include clerks, peons etc. Source: EMSPS 200506 4 25 145 29 200607 3 20 137 18 200708 3 18 115 18

According to the above table, following chart is prepared showing EMSPS employment trend over the years 2001-2008:

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Chart 5.2 Employment Trend:

200 180 No. of Employees 160 140 120 100 80 60 40 20 0 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 Supervisors Staff Incharges Lecturers 4th group

Time
It can be seen from above chart that employment is showing similar trend to that of admissions in the institute. Total employment in the institute increased from 45 in 2001-02 to 254 in 2004-05 but then it again reduced to 154 in 2008. Sources from institute stated that this scenario is expected to change absolutely with the introduction of new courses from 2008-09 session. 5.3 Educational Levels

Following table 5.3 shows the educational levels of respondents of EMSPS:

Table 5.3 Educational Levels Educational Qualification PostGraduate No. of Respondents 25

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Graduate Intermediate Matric

17 6 2

On the basis of above data in table 5.3, following chart5.3 shows the educational levels of respondents from EMSPS employees: Chart 5.3 Educational Levels of Respondents
30 25 no. of Respondents 20 15 10 5 0 Post-Graduate Graduate Intermediate Matric Educational Levels

It can be seen the out of 50 respondents, half have acquired PG education. They include supervisors and lecturers who are mostly educated in MA (Education, Psychology, Home Science etc.). 17 respondents have acquired education upto graduate level. These are the art and craft teachers working with the institute. Other respondents who have acquired education to Matric (2) and Intermediate (6) are from 4th class employees. 5.4 Economic Analysis

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Data is compiled and analysed on the basis of information provided by 50 randomly selected employees on the questionnaire (attached as appendix-1) and following are the details: Employees Income Following table 5.4 shows the income groups of the randomly selected employees (respondents):
Table 5.4 Income Groups of Respondents Income (in Rs.) upto 3000 3000-5000 5000-7000 7000 Source: EMSPS Percenta ge 8 50 36 6

According to the above table 5.4, following chart is prepared showing income groups of the respondents:

Chart 5.4: Income Groups of Respondents

60% 50%

Empl oyee %age

40% 30% 20% 10% 0% upto 3000 3000-5000 5000-7000 above 7000 Income Group

As is clear from above chart 5.4 that maximum respondents (50percent) belong to income group of Rs.3000-5000 INR. 36percent of respondents belong to income group of 5000-7000.

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8percent of respondents belong to income group with income up to Rs.3000. Only 6percent of respondents are earning above Rs. 7000 per month. Respondents Husbands Income Group: Follwing table 5.5 shows the income groups of husbands of the respondents:
Table 5.5 Income Groups of Respondents Husbands

Income (in Rs.) 1000-5000 5000-10000 above 10000 Source: EMSPS

percenta ge 8 36 30

According to the above table 5.5, following chart 5.5 is prepared showing income groups of respondents husbands:

Chart 5.5: Income Groups of Respondent's husbands

40% 35% 30% 25% 20% 15% 10% 5% 0% 1000-5000 5000-10000 above 10000 Income Group

Employee percentage

Chart 5.5 reveals that maximum percentages of respondents husbands fall in the income group of Rs.5000-10000 i.e. 36percent. 30percent of repondents husbands earn above Rs.10000. Only 8percent of respondents husbands are earning

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upto Rs.5000. Rest 26percent of respondents are either unmarried or widows. Hold on Earnings Data was also compiled to analyse that to what extent does the respondents have control or hold on their earnings. Following table 5.6 shows the hold percentage of respondents on their incomes.
Table 5.6 Hold of Respondents on their income

Respondents percentage Nil Below 25 25 50 50 75 75 100 Source: EMSPS

Their respective percentage 10 30 30 16 14

hold

On the basis of above table 5.6, following Chart 5.6 is prepared which shows hold of respondents on their income:

Chart 5.6: Hold of Respondents on their income

35% 30% 25% 20% 15% 10% 5% 0% Nil Below 25% 25 - 50% 50 - 75% percentage Groups 75 100%

Hold percentage

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It can be seen from chart 5.6 that 10percent of respondents admit that they have absolutely no hold on their income. They have to spent all of their earnings to look after their liabilities of family. 30percent of respondents have below 25percent hold on their earnings. Same is the value for respondents who have 2550percent control on their earnings. About 16percent of respondents claim to hold 50-75percent of what they earn. Only 14percent of total respondents claim to have 75-100percent hold of their earnings.

Job Satisfaction The following table 5.7 shows the job satisfaction percentage of the respondents:
Table 5.7 Job Satisfaction of Respondents Satisfaction with Job at EMSPS: YES NO In In In numbers percentage numbers 35 70 15 Source: EMSPS

In percentage 30

According to the above table 5.7, following chart 5.7 is prepared showing job satisfaction percentage of the respondents from the institute:

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Chart 5.7: Job Satisfaction of Respondents

80% 70% 60% 50% 40% 30% 20% 10% 0% Yes No

employee percentage

It can be seen that most of the employees i.e. 70percent are enjoying job satisfaction by working in the institute. This can be due to several reasons such as less working hours, satisfying nature and control of work, good control over their jobresponsibilities and authorities. Satisfaction with working hours: Following table 5.8 shows the satisfaction of respondents with their working hours at the institute:
Table 5.8 Satisfaction of Respondents with their working hours Satisfaction with working hours at EMSPS: YES NO In In In In numbers percentage numbers percentage 42 84 7 16 Source: EMSPS

According to above table 5.8, following chart 5.8 is prepared showing the satisfaction index of employees of the institute with respect to their working hours:

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Chart 5.8: Satisfaction of Respondents with their working hours

90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Yes No

employee percentage

As can be seen in the above chart 5.8, most of the respondents are satisfied with their present working hours (about 84percent). This is due to very less working hours but that too with maximum work with job satisfaction. These respondents stated that the minimal working hours of the institute is very satisfying as they try to give their best in the short time they get to work. Rest 16percent included mainly those employees who remain busy with fee collection and accounting even after working hours which mostly took away their family time.

Conclusion:
Above analysis is done by the kind co-operation of staff of Ekta Mahila Shikshan Prashiskshan Sansthan. The institute has experienced a fall in enrollment over the years it has also affected its employment levels. The management states that there are a number of factors can be attributed to this fall in enrollment and employment such as cheap competition, fall in quality of overall educational sector and they also agreed that there is a general trend that a certain courses lose their attraction power with

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time. The management of Indian Women Educational and Vocational Training Society, which is the affiliate body of EMSPS, is also starting their own placement cell which would give 100percent job placement help to its students. The NGO is also trying to setup up its own infrastructure instead of rental buildings of schools and colleges so as to ensure better work culture in the employment and to ensure increase in job satisfaction and satisfaction of its employees in terms of working hours. The overall analysis procedure of EMSPS was an interesting task as it has given me an overall insight towards my dissertation topic and practical working of institute working in educational and employment upliftment of women in Punjab.

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