Professional Documents
Culture Documents
General Information
These procedures apply to the iPod touch. This document is a supplement to the iPod Testing Procedures and provides the differences in testing procedures for iPod touch. Refer to the iPod Testing Procedures when using this supplement.
Whats New
Visual Inspection
A visual inspection is performed before troubleshooting to protect test cables and identify external causes that may affect warranty coverage. Refer to the iPod Testing Procedures for: iPod Pre-Test Inspection flowchart Liquid Submersion Indicator inspection Debris or corrosion inspection and examples Warranty classifications iPod Damage Inspection Specifications chart iPod Dent Inspection Tool instructions Photo examples of damage
Restore Notes
A restore to factory settings must always be performed on the iPod (if possible) before a hardware failure can be verified. Make sure the customer understands that restoring the iPod touch to factory settings erases all media (music, movies, TV shows, podcasts, photos), contacts, calendar information, bookmarks, and added clocks and alarms. - Added contacts, bookmarks, clocks and alarms that have not been synced to the customers computer will be lost. - All media (music, movies, TV shows, podcasts, photos), contacts, calendar information, and bookmarks that are on their computer can be re-synced back onto their iPod touch when reconnecting to their computer. - All media purchased from the iTunes store that has not been synced will be downloadable again from the iTunes store onto their computer by choosing Store > Check for Purchases.
Status bar
Application buttons
Touch screen
Home button
Also see these links: iPod touch Specifications iPod touch Features Guide
Testing
iPod touch Testing Notes
Note: Always check for updates to verify that the most current procedures are being used. If iPod touch has a blank screen and does not wake up, connect iPod touch to a USB power adapter only (do NOT connect it to FireWire). If after 10 seconds iPod touch does not wake up while charging (with the USB power adapter), fail the iPod. iPod touch can be connected to FireWire for charging or power ONLY if it is able to wake up on its own battery charge or with USB power. For battery charging complaints: - If the screen is blank and does not wake up, connect iPod touch to a USB power adapter. If it does not wake up after 10 seconds, fail the iPod. - If iPod touch wakes up under its own power or USB power, perform a USB Charge Current Test (see iPod Testing Procedures). When performing a USB Charge Current Test, put iPod touch to sleep by tapping the Sleep/ Wake button. Disk Mode is not applicable Hard disk scan is not applicable A restore to factory settings must always be performed on the iPod (if possible) before a hardware failure can be verified. iTunes restore and media sync is the same as for video capable iPods, except: - Videos cannot be automatically synced when restoring. Either drag the test movies from the iTunes library to the iPod touch icon, or select iPod touch in the Source list, then select the Movies tab. Check the Sync movies check box, if only the test movies are in the iTunes library. If not, then select the testing playlist, and click the Sync or Apply button. For battery life testing, perform only the music test (video cannot be set to repeat play) In addition to usual functional testing for music, photos, and video the following are also tested:. - Touchscreen - Accelerometer - Auto-Brightness adjustment - Wi-Fi connection - Safari Internet connection If iPod touch will be returned to the customer, a final restore procedure must be performed to remove all test media (see iPod Testing Procedures).
2. 3.
Warning: If after charging 5 minutes the iPod is unusually hot, disconnect and fail the iPod. Do not leave these units unattended overnight.
, to
Repeat
2.
Tap the icon one time to set it to repeat all songs (it changes from white to blue) . If a number 1 appears in the icon , it is set to repeat only one song. If this happens, tap the icon two times to return to the repeat all songs setting . Check the scrubber bar to verify that the music is playing, then tap the Sleep/Wake button to lock iPod touch.
3.
Use these specifications for battery life testing: iPod Model: iPod touch 1st year & APP playback test times: 22 hours (music)
Functional Testing
Functional testing is generally the same as other video capable iPods. Some tests, accessories, and methods are different, as well as of course, the user-interface:
Music Test
1. 2. 3. 4. 5. 6. 7. 8. 9. Connect headphones to the iPod, and orient the left and right sides correctly. From the Home screen, tap the Music icon. Select the Playlists icon at the bottom of the screen. Select the iPod ChannelCheck playlist, then select the ipod_ChannelCheck audio file to begin play. Make sure the left and right channel messages are heard on the appropriate side. Adjust volume if needed. Listen for any distortion. To view the progress bar, if desired, tap the center of the screen where the music note icon is displayed (or where album art would be displayed). Navigate back to the iPod Music testing playlist, and start playing the songs. Tap the center of the screen where the album art is displayed to view the progress bar. Listen to the first song for about 5 to 10 seconds.
10. Use the volume slider to vary the volume to verify operation. 11. Use the playhead slider to move to different points in the song to verify operation. 12. Press the Next button to play the next song, and play it for about 5 to 10 seconds. 13. Press the Previous button twice to go back to the first song (the first press goes back to the beginning of the song). Play it for about 5 to 10 seconds. 14. Remove the headphones and check the progress bar to verify that the music paused. 15. Press the Play/Pause button and verify that the song continues to play.
Photo Test
1. 2. 3. 4. 5. 6. 7. 8. 9. Press the Home button to return to the Home screen. Press the Photos button at the bottom of the screen. Select the iPod Slideshow testing album. Select a photo to thumbnail to view the photo. With your finger, drag the photo to the left to move to the next photo. Double-tap the photo to zoom in where you tap. Double-tap again to zoom out. Use a two-finger pinch to zoom in (fingers together and move apart). Use a two-finger pinch to zoom out (fingers apart and move together).
10. Tap the photo to reveal the photo controls, and press the Play button to start the slideshow. 11. During the slideshow, hold iPod touch in a vertical plane (not horizontal) and rotate it 90degrees to the left and then to the right. The photos should rotate upright and expand to fit the screen. 12. Press the Home button to return to the Home screen.
Video Test
Video is tested in three ways: on the iPod touch screen, and from iPod touch with Composite output and Component output to a color TV. On iPod touch: 1. 2. 3. 4. Connect headphones to the iPod. Press the Home button to return to the Home screen. Select the Videos button at the bottom of the screen. Select a video to play and while playing, check the following: Make sure there is no distortion in the audio from the left and right channels of the headphones. Tap the iPod touch screen to reveal the movie controls. Use the volume slider to adjust the volume up and down to verify the volume in the headphones goes up and down. Watch the video for a few seconds and look for defects in the playback on the screen. Press and hold the Rewind button. Press and hold the Fast-forward button. Use the playhead slider to move to different points in the movie. Press the Home button to return to the Home screen.
5.
Composite output to a color TV: 1. 2. 3. 4. 5. 6. 7. 8. 9. Connect an Apple Composite AV cable to a TV and set the TV to display from these input ports (see the televisions manual). Connect the AV cable to the dock connector of iPod touch. On iPod touch, press the Home button to return to the Home screen. Select Settings > Video > TV Signal, then select either NTSC or PAL, depending upon the TV format. Press the Home button to return to the Home screen. Select the Videos button at the bottom of the screen. Select a video to play. Select Yes when the Display on TV? message appears. Watch the video for a few seconds and look for defects in the playback on the TV screen. Verify that the audio from the TV speakers is undistorted.
10. Press the Home button to return to the Home screen. 11. Disconnect the cable from iPod touch. Component output to a color TV: 1. Follow the same procedures as for the Composite AV cables, above, but use the Component AV cables.
Sleep/Wake Test
1. 2. Press the Sleep/Wake button to make iPod touch go to sleep (lock). The screen will be blank. Press the Home button or Sleep/Wake button to wake iPod touch.
Wi-Fi Test
1. 2. 3. 4. 5. 6. 7. 8. From the Home screen, select Settings > Wi-Fi. Verify or set Wi-Fi ON. iPod touch will search for Wi-Fi networks. In a moment a list of available networks should be displayed. Select the network used to test Wi-Fi. Enter a password, if necessary, and tap Join. The Wi-Fi icon should appear in the status bar. Press the Home button to return to the Home screen, then press the Safari button in the application icons. Select the Bookmarks icon and select the Apple bookmark to go to Apple.com, and wait for the web page to load completely. Hold iPod touch in a vertical plane (not horizontal) and rotate it 90-degrees to the left. The page should rotate upright and expand to fit the screen. Rotate iPod touch 90-degrees Press the Home button to return to the Home screen.
Symptom List:
Function Chart Screen is blank Screen shows a low-battery image iPod touch doesnt appear in iTunes or cant sync iPod touch iPod touch wont turn on, or the display freezes or doesnt respond No audio Cant add or play a song, video, or other item Forgot passcode Cant purchase music from the iTunes Wi-Fi Music Store Screen shows factory diagnostic tests The Connect to iTunes graphic displays after attempting to sync to a non-English version of Windows XP or Vista Error 1601 or 1602 when restoring iPhone or iPod touch in iTunes
Function Chart
Many troubleshooting procedures refer to these iPod touch functions. When troubleshooting, you should try these methods in the order listed, until the iPod touch returns to normal operation:
3 4 5 6
Reset Reset All Settings Erase All Content and Settings Restore
Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears. Settings > General > Reset > Reset All Settings Settings > General > Reset > Erase All Content and Settings *Warning: This erases all content. . Restore with iTunes. (This restores the OS and firmware.) *Warning: This erases all content.
* Selecting Erase All Content and Settings or performing a restore, erases all media (music, , movies, TV shows, podcasts, photos), contacts, calendar information, bookmarks, and added clocks and alarms. - Added contacts, bookmarks, clocks and alarms that have not been synced to the customers computer will be lost. - All media (music, movies, TV shows, podcasts, photos), contacts, calendar information, and bookmarks that are on the customers computer can be re-synced back onto their iPod touch when reconnecting to their computer. - All media purchased from the iTunes store that has not been synced will be downloadable again from the iTunes store onto the customers computer by choosing Store > Check for Purchases.
Screen is blank
Important: If the iPod touch screen is blank, do NOT connect it to FireWire. 1. Either: Press hold the Sleep/Wake button for a few seconds to turn iPod touch on (Apple appears) or wake it. Connect it to a USB (only) power adapter to wake it. If iPod touch does NOT wake up, connect it to a USB power adapter (if not already). If it does not wake up after 10 seconds, fail the iPod. If iPod touch wakes up, check the battery icon in the upper right corner of the screen to see if the battery needs to be charged. If the screen shows a low-battery image, see below. If there is a battery charging complaint, perform a USB Charge Current Test.
2. 3. 4.
Warning: If after charging 5 minutes the iPod is unusually hot, disconnect and fail the iPod. Do not leave these units unattended overnight.
2.
Warning: If after charging 5 minutes the iPod is unusually hot, disconnect and fail the iPod. Do not leave these units unattended overnight.
If iPod touch does not appear in the iTunes Source list on the test computer: 1. 2. 3. Verify the battery charge. Power off (red slider) iPod touch, then power it on. Restore and sync media to verify.
iPod touch wont turn on, or the display freezes or doesnt respond
1. 2. 3. 4. 5. 6. 7. Charge if needed. Force quit the application you are in. Power off iPod touch (red slider), then power it on. Reset iPod touch. Reset All Settings. Erase All Content and Settings. Restore.
No audio
1. 2. 3. 4. 5. 6. Unplug and reconnect the headphones. Verify the connector is pushed in all the way. Verify the volume is not turned down all the way. Verify that the music is not paused. Check the volume limit setting: Settings > Music > Volume Limit. Customer must be using iTunes 7.4 or later. If the customer uses the optional docks line out port, their stereo or external speakers must be turned on and working properly.
Forgot passcode
Perform a restore.
The Connect to iTunes graphic displays after attempting to sync to a non-English version of Windows XP or Vista
If this graphic displays after attempting to sync to a non-English version of Windows XP or Vista, the customer must: 1. 2. Update to iTunes 7.4.3 or later. Use iTunes 7.4.3 to update their iPod touch software to version 1.1.1 or later.