Service Source

Supplement to iPod Testing Procedures

Updated 5 December 2007

iPod touch Testing Procedures

APPLE NEED TO KNOW CONFIDENTIAL

2007 Apple Inc. All rights reserved.

General Information
These procedures apply to the iPod touch. This document is a supplement to the iPod Testing Procedures and provides the differences in testing procedures for iPod touch. Refer to the iPod Testing Procedures when using this supplement.

These procedures contain the following headings:

Whats New What You Need Visual Inspection Restore Notes Passcode Lock Restore Returning iPod touch to the Customer iPod touch At a Glance Testing iPod touch Testing Notes Customers Setup and Reported Issue Serial Number Locations Verify Battery Charge Battery Charging Complaint Battery Life Tips For Battery Life Testing Restore iPod touch Software LCD Screen Test Functional Testing Symptoms and Solutions Function Chart

Whats New

Passcode Lock Restore procedures LCD Screen Test

iPod touch Testing Procedures 2

What You Need

To work with iPod touch you will need the same system and software setup requirements for iPod testing, as outlined in the iPod Testing Procedures, as well as: Wireless Internet access iPod touch Dock Adapter (no.14) for Universal Dock Apple Component AV Cables Apple Composite AV Cables Color flat-panel TV (NTSC or PAL) with Component inputs, Composite video inputs, and Stereo inputs iPod touch Polishing Cloth

Visual Inspection
A visual inspection is performed before troubleshooting to protect test cables and identify external causes that may affect warranty coverage. Refer to the iPod Testing Procedures for: iPod Pre-Test Inspection flowchart Liquid Submersion Indicator inspection Debris or corrosion inspection and examples Warranty classifications iPod Damage Inspection Specifications chart iPod Dent Inspection Tool instructions Photo examples of damage

Restore Notes

A restore to factory settings must always be performed on the iPod (if possible) before a hardware failure can be verified. Make sure the customer understands that restoring the iPod touch to factory settings erases all media (music, movies, TV shows, podcasts, photos), contacts, calendar information, bookmarks, and added clocks and alarms. - Added contacts, bookmarks, clocks and alarms that have not been synced to the customers computer will be lost. - All media (music, movies, TV shows, podcasts, photos), contacts, calendar information, and bookmarks that are on their computer can be re-synced back onto their iPod touch when reconnecting to their computer. - All media purchased from the iTunes store that has not been synced will be downloadable again from the iTunes store onto their computer by choosing Store > Check for Purchases.

iPod touch Testing Procedures 3

Passcode Lock Restore

If a passcode has been activated on the iPod touch and the customer is unable to enter it, to access the iPod for testing, the iPod must be restored to factory settings in the following manner: 1. 2. 3. 4. 5. Turn off the iPod touch by pressing and holding the Sleep/Wake button until a red slider appears. Slide the slider to power off the iPod. Simultaneously press and hold the Sleep/Wake button and Home button until the Apple icon appears. Connect the iPod touch to the computer with a USB dock connector cable. Again, simultaneously press and hold the Sleep/Wake button and Home button. The iPod will restart and the iTunes Recover icon will appear on its screen. A prompt window will appear on the computer screen asking to restore the iPod. Restore the iPod as directed by iTunes.

Returning iPod touch to the Customer

Refer to the How to Return iPod to Customer section of the iPod Testing Procedures document.

iPod touch Testing Procedures 4

iPod touch At A Glance

The iPod controls and ports are referred to throughout these procedures. Use the graphic below to familiarize yourself, and refer back as needed.

iPod touch at a Glance

Wi-Fi antenna Sleep/Wake button

Status bar

Application buttons

Touch screen

Home button

Dock connector Headphones port

Also see these links: iPod touch Specifications iPod touch Features Guide

iPod touch Testing Procedures 5

Testing
iPod touch Testing Notes
Note: Always check for updates to verify that the most current procedures are being used. If iPod touch has a blank screen and does not wake up, connect iPod touch to a USB power adapter only (do NOT connect it to FireWire). If after 10 seconds iPod touch does not wake up while charging (with the USB power adapter), fail the iPod. iPod touch can be connected to FireWire for charging or power ONLY if it is able to wake up on its own battery charge or with USB power. For battery charging complaints: - If the screen is blank and does not wake up, connect iPod touch to a USB power adapter. If it does not wake up after 10 seconds, fail the iPod. - If iPod touch wakes up under its own power or USB power, perform a USB Charge Current Test (see iPod Testing Procedures). When performing a USB Charge Current Test, put iPod touch to sleep by tapping the Sleep/ Wake button. Disk Mode is not applicable Hard disk scan is not applicable A restore to factory settings must always be performed on the iPod (if possible) before a hardware failure can be verified. iTunes restore and media sync is the same as for video capable iPods, except: - Videos cannot be automatically synced when restoring. Either drag the test movies from the iTunes library to the iPod touch icon, or select iPod touch in the Source list, then select the Movies tab. Check the Sync movies check box, if only the test movies are in the iTunes library. If not, then select the testing playlist, and click the Sync or Apply button. For battery life testing, perform only the music test (video cannot be set to repeat play) In addition to usual functional testing for music, photos, and video the following are also tested:. - Touchscreen - Accelerometer - Auto-Brightness adjustment - Wi-Fi connection - Safari Internet connection If iPod touch will be returned to the customer, a final restore procedure must be performed to remove all test media (see iPod Testing Procedures).

iPod touch Testing Procedures 6

Customers Setup and Reported Issue

1. 2. Try to determine the customers computer setup and whether their software is up-to-date? iPod touch Specifications Try to duplicate or verify the issue reported by the customer.

Serial Number Locations

There are several ways to get the serial number of the iPod touch. 1. 2. On the back of iPod touch In the iPod touch About Screen. If the iPod touch is operational, the numbers can be found in the About screen: Settings > General > About 3. In iTunes, from the iPod Summary tab. Note: You can choose Edit > Copy to put the serial number on the Clipboard.

iPod touch Testing Procedures 7

Verify Battery Charge

iPod touch must have power to proceed with testing. Important: If the iPod touch screen is blank, do NOT connect it to FireWire. 1. Either: Press hold the Sleep/Wake button for a few seconds to turn iPod touch on (Apple appears) or wake it. Connect it to a USB (only) power adapter to wake it. If iPod touch does NOT wake up, connect it to a USB power adapter (if not already). If it does not wake up after 10 seconds, fail the iPod. If iPod touch wakes up, check the battery icon in the upper right corner of the screen: If there is enough battery charge, continue testing. If there is NOT enough battery charge, or one of the low-battery images (below) appears, connect iPod touch to either a USB or FireWire power adapter, for up to 10 minutes before continuing, or connect to a FireWire/USB splitter cable with FireWire power adapter.

2. 3.

Warning: If after charging 5 minutes the iPod is unusually hot, disconnect and fail the iPod. Do not leave these units unattended overnight.

Battery Charging Complaint

For iPod touch with a battery charging complaint, do the following: Do NOT connect iPod touch to FireWire. If the iPod touch screen is blank and it does not wake up or you cannot turn iPod touch on, connect it to a USB power adapter. If it does not wake up after 10 seconds, fail the iPod. If iPod touch wakes up, perform a USB Charge Current Test (see iPod Testing Procedures). Note: When performing a USB Charge Current Test, put iPod touch to sleep by tapping the Sleep/Wake button.

iPod touch Testing Procedures 8

Battery Life Tips

To conserve battery power, the customer might try any of the following: Turn off Wi-Fi, or the Ask to Join Networks feature. Set manually when needed, in Wi-Fi settings. Lower the Brightness setting. This also affects the levels when Auto-Brightness is ON. Setting Auto-Brightness ON can save battery life, especially in low light conditions where it adjusts the display brightness lower (in bright conditions, it adjusts the brightness level higher). Set the Auto-Lock to activate sooner. Lock iPod touch when not in use by tapping the Sleep/Wake button. Turn off equalization (EQ), in the Music settings. Verify that music is not playing when locking iPod touch, unless intended. Music continues to play when iPod touch is locked.

For Battery Life Testing

iPod touch cannot set videos to repeat play, so only music testing is used to test battery life. Follow iPod Testing Procedures to setup iPod touch for battery life testing. Charging iPod touch for battery life testing: Charge iPod touch for at least 4 hours. If after 5 hours the battery is not charged, fail the iPod. If after disconnecting iPod touch from the power adapter the Charged icon continues to show in the upper right corner, fail the iPod. The following instructions are for setting iPod touch to repeat all songs: 1. When starting the first song, tap the middle of the screen to reveal the Repeat icon the left of the scrubber bar.
Playhead

, to

Repeat

Shuffle Scrubber bar

2.

Tap the icon one time to set it to repeat all songs (it changes from white to blue) . If a number 1 appears in the icon , it is set to repeat only one song. If this happens, tap the icon two times to return to the repeat all songs setting . Check the scrubber bar to verify that the music is playing, then tap the Sleep/Wake button to lock iPod touch.

3.

Use these specifications for battery life testing: iPod Model: iPod touch 1st year & APP playback test times: 22 hours (music)

iPod touch Testing Procedures 9

Restore iPod touch Software

Follow the same procedures as outlined in the iPod Testing Procedures to perform a restore of iPod software and sync test media onto iPod touch. Note: The test movies cannot be automatically synced when restoring. To load movies, select iPod touch in the Source list, then select the Movies tab. If only the test movies are in the iTunes library, check the Sync movies check box, and click Apply. If not, then select the Selected radio button and playlist pulldown, and click Apply.

LCD Screen Test

This test uses solid color graphics files (White, Red, Green, Blue, Black) to look for LCD screen defects. 1. 2. 3. 4. 5. 6. 7. From the Home screen, tap the Photos icon. In the Photo Albums window, tap LCD Screen Test. Tap the first photo to see it in full screen. Rotate the iPod sideways so the photo fills the screen. Flick left or right on the screen to move through five solid color windows. Inspect each window to ensure that there are no missing or stuck pixels, lines, or any defects. Press the Home button to return to the Home screen.

iPod touch Testing Procedures 10

Functional Testing
Functional testing is generally the same as other video capable iPods. Some tests, accessories, and methods are different, as well as of course, the user-interface:

Music Test
1. 2. 3. 4. 5. 6. 7. 8. 9. Connect headphones to the iPod, and orient the left and right sides correctly. From the Home screen, tap the Music icon. Select the Playlists icon at the bottom of the screen. Select the iPod ChannelCheck playlist, then select the ipod_ChannelCheck audio file to begin play. Make sure the left and right channel messages are heard on the appropriate side. Adjust volume if needed. Listen for any distortion. To view the progress bar, if desired, tap the center of the screen where the music note icon is displayed (or where album art would be displayed). Navigate back to the iPod Music testing playlist, and start playing the songs. Tap the center of the screen where the album art is displayed to view the progress bar. Listen to the first song for about 5 to 10 seconds.

10. Use the volume slider to vary the volume to verify operation. 11. Use the playhead slider to move to different points in the song to verify operation. 12. Press the Next button to play the next song, and play it for about 5 to 10 seconds. 13. Press the Previous button twice to go back to the first song (the first press goes back to the beginning of the song). Play it for about 5 to 10 seconds. 14. Remove the headphones and check the progress bar to verify that the music paused. 15. Press the Play/Pause button and verify that the song continues to play.

iPod touch Testing Procedures 11

Photo Test
1. 2. 3. 4. 5. 6. 7. 8. 9. Press the Home button to return to the Home screen. Press the Photos button at the bottom of the screen. Select the iPod Slideshow testing album. Select a photo to thumbnail to view the photo. With your finger, drag the photo to the left to move to the next photo. Double-tap the photo to zoom in where you tap. Double-tap again to zoom out. Use a two-finger pinch to zoom in (fingers together and move apart). Use a two-finger pinch to zoom out (fingers apart and move together).

10. Tap the photo to reveal the photo controls, and press the Play button to start the slideshow. 11. During the slideshow, hold iPod touch in a vertical plane (not horizontal) and rotate it 90degrees to the left and then to the right. The photos should rotate upright and expand to fit the screen. 12. Press the Home button to return to the Home screen.

iPod touch Testing Procedures 12

Video Test
Video is tested in three ways: on the iPod touch screen, and from iPod touch with Composite output and Component output to a color TV. On iPod touch: 1. 2. 3. 4. Connect headphones to the iPod. Press the Home button to return to the Home screen. Select the Videos button at the bottom of the screen. Select a video to play and while playing, check the following: Make sure there is no distortion in the audio from the left and right channels of the headphones. Tap the iPod touch screen to reveal the movie controls. Use the volume slider to adjust the volume up and down to verify the volume in the headphones goes up and down. Watch the video for a few seconds and look for defects in the playback on the screen. Press and hold the Rewind button. Press and hold the Fast-forward button. Use the playhead slider to move to different points in the movie. Press the Home button to return to the Home screen.

5.

Composite output to a color TV: 1. 2. 3. 4. 5. 6. 7. 8. 9. Connect an Apple Composite AV cable to a TV and set the TV to display from these input ports (see the televisions manual). Connect the AV cable to the dock connector of iPod touch. On iPod touch, press the Home button to return to the Home screen. Select Settings > Video > TV Signal, then select either NTSC or PAL, depending upon the TV format. Press the Home button to return to the Home screen. Select the Videos button at the bottom of the screen. Select a video to play. Select Yes when the Display on TV? message appears. Watch the video for a few seconds and look for defects in the playback on the TV screen. Verify that the audio from the TV speakers is undistorted.

10. Press the Home button to return to the Home screen. 11. Disconnect the cable from iPod touch. Component output to a color TV: 1. Follow the same procedures as for the Composite AV cables, above, but use the Component AV cables.

iPod touch Testing Procedures 13

Sleep/Wake Test
1. 2. Press the Sleep/Wake button to make iPod touch go to sleep (lock). The screen will be blank. Press the Home button or Sleep/Wake button to wake iPod touch.

Brightness and Ambient Light Sensor Test

The ambient light sensor brightens the display when using iPod touch in bright light environments, and dims the display in low light. To test this sensor, do the following: 1. 2. 3. 4. 5. From the Home screen, select Settings > Brightness. Adjust the Brightness slider up and down to verify brightness level changes, then set the slider near the middle. Set or verify that the Auto-Brightness is ON. Press the Home button to return to the Home screen, then press the Sleep/Wake button to lock iPod touch. In a bright light environment, cover the top third of iPod touch to block the light, then press the Sleep/Wake button or the Home button to wake it. Slide the slider to unlock it. Notice the brightness of the screen and application icons; they should be dimmed somewhat. Remove the cover from the top of the display and in a few moments the display should get brighter.

Wi-Fi Test
1. 2. 3. 4. 5. 6. 7. 8. From the Home screen, select Settings > Wi-Fi. Verify or set Wi-Fi ON. iPod touch will search for Wi-Fi networks. In a moment a list of available networks should be displayed. Select the network used to test Wi-Fi. Enter a password, if necessary, and tap Join. The Wi-Fi icon should appear in the status bar. Press the Home button to return to the Home screen, then press the Safari button in the application icons. Select the Bookmarks icon and select the Apple bookmark to go to Apple.com, and wait for the web page to load completely. Hold iPod touch in a vertical plane (not horizontal) and rotate it 90-degrees to the left. The page should rotate upright and expand to fit the screen. Rotate iPod touch 90-degrees Press the Home button to return to the Home screen.

iPod touch Testing Procedures 14

Symptoms and Solutions

The procedures included in this section will help you diagnose symptoms related to iPod touch. Cures are listed in the order of most likely solution, so try the cures in the order presented. Verify whether or not the iPod continues to exhibit the symptom. If the symptom persists, try the next cure.

Symptom List:

Function Chart Screen is blank Screen shows a low-battery image iPod touch doesnt appear in iTunes or cant sync iPod touch iPod touch wont turn on, or the display freezes or doesnt respond No audio Cant add or play a song, video, or other item Forgot passcode Cant purchase music from the iTunes Wi-Fi Music Store Screen shows factory diagnostic tests The Connect to iTunes graphic displays after attempting to sync to a non-English version of Windows XP or Vista Error 1601 or 1602 when restoring iPhone or iPod touch in iTunes

iPod touch Testing Procedures 15

Function Chart
Many troubleshooting procedures refer to these iPod touch functions. When troubleshooting, you should try these methods in the order listed, until the iPod touch returns to normal operation:

Try in this iPod touch Order Function

1 2 Force Quit Application Power Off and On

iPod touch Action

Press and hold the Home button for at least six seconds, until the iPod touch returns to the Home screen. To Power Off: Press and hold the Sleep/Wake button until a red slider appears. Slide the slider to power off. To Power On: Press the Sleep/Wake button until the Apple logo appears.

3 4 5 6

Reset Reset All Settings Erase All Content and Settings Restore

Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears. Settings > General > Reset > Reset All Settings Settings > General > Reset > Erase All Content and Settings *Warning: This erases all content. . Restore with iTunes. (This restores the OS and firmware.) *Warning: This erases all content.

* Selecting Erase All Content and Settings or performing a restore, erases all media (music, , movies, TV shows, podcasts, photos), contacts, calendar information, bookmarks, and added clocks and alarms. - Added contacts, bookmarks, clocks and alarms that have not been synced to the customers computer will be lost. - All media (music, movies, TV shows, podcasts, photos), contacts, calendar information, and bookmarks that are on the customers computer can be re-synced back onto their iPod touch when reconnecting to their computer. - All media purchased from the iTunes store that has not been synced will be downloadable again from the iTunes store onto the customers computer by choosing Store > Check for Purchases.

iPod touch Testing Procedures 16

Screen is blank
Important: If the iPod touch screen is blank, do NOT connect it to FireWire. 1. Either: Press hold the Sleep/Wake button for a few seconds to turn iPod touch on (Apple appears) or wake it. Connect it to a USB (only) power adapter to wake it. If iPod touch does NOT wake up, connect it to a USB power adapter (if not already). If it does not wake up after 10 seconds, fail the iPod. If iPod touch wakes up, check the battery icon in the upper right corner of the screen to see if the battery needs to be charged. If the screen shows a low-battery image, see below. If there is a battery charging complaint, perform a USB Charge Current Test.

2. 3. 4.

Warning: If after charging 5 minutes the iPod is unusually hot, disconnect and fail the iPod. Do not leave these units unattended overnight.

Screen shows a low-battery image

1. If iPod touch is extremely low on power the display may be blank for up to 10 seconds before one of the following low-battery images appears, indicating that iPod touch needs to charge for up to 10 minutes before you can use it.

2.

If there is a battery charging complaint, perform a USB Charge Current Test.

Warning: If after charging 5 minutes the iPod is unusually hot, disconnect and fail the iPod. Do not leave these units unattended overnight.

iPod touch Testing Procedures 17

iPod touch doesnt appear in iTunes or cant sync iPod touch

If iPod touch appears in the test computers iTunes Source list, and if the Sync button is active, the iPod touch should appear, and syncing should work on the customers computer, if not: 1. 2. Verify the customers system requirements for iPod touch. The customer should verify all their cable connections from the iPod to the computer, and that the USB cable is connected to the computer or a powered USB 2.0 hubnot the keyboard. And they should also try a different USB 2.0 port.

If iPod touch does not appear in the iTunes Source list on the test computer: 1. 2. 3. Verify the battery charge. Power off (red slider) iPod touch, then power it on. Restore and sync media to verify.

iPod touch wont turn on, or the display freezes or doesnt respond
1. 2. 3. 4. 5. 6. 7. Charge if needed. Force quit the application you are in. Power off iPod touch (red slider), then power it on. Reset iPod touch. Reset All Settings. Erase All Content and Settings. Restore.

No audio
1. 2. 3. 4. 5. 6. Unplug and reconnect the headphones. Verify the connector is pushed in all the way. Verify the volume is not turned down all the way. Verify that the music is not paused. Check the volume limit setting: Settings > Music > Volume Limit. Customer must be using iTunes 7.4 or later. If the customer uses the optional docks line out port, their stereo or external speakers must be turned on and working properly.

iPod touch Testing Procedures 18

Cant add or play a song, video, or other item

The media may have been encoded in a format that iPod touch doesnt support. The following audio file formats are supported. These include formats for audiobooks and podcasting: AAC (M4A, M4B, M4P, up to 320 Kbps) Apple Lossless (a high-quality compressed format) MP3 (up to 320 Kbps) MP3 Variable Bit Rate (VBR) WAV AA (audible.com spoken word, formats 2, 3, and 4) AIFF The following video file formats are supported by iPod touch: H.264 (Baseline Profile Level 3.0) MPEG-4 (Simple Profile) A song encoded using Apple Lossless format has full CD-quality sound, but takes up only about half as much space as a song encoded using AIFF or WAV format. The same song encoded in AAC or MP3 format takes up even less space. When you import music from a CD using iTunes, it is converted to AAC format by default. Using iTunes for Windows, the customer can convert nonprotected WMA files to AAC or MP3 format. This can be useful if they have a library of music encoded in WMA format. iPod touch does not support WMA, MPEG Layer 1, MPEG Layer 2 audio files, or audible.com format 1. If they have a song or video in their iTunes library that isnt supported by iPod touch, they may be able to convert it to a format iPod touch supports. See iTunes Help for more information.

Forgot passcode
Perform a restore.

Cant purchase music from the iTunes Wi-Fi Music Store

To purchase songs from the iTunes Wi-Fi Music Store (only available in some countries), the customer must have an iTunes Store account, and they must have been signed in to that account when they last synced iPod touch with iTunes. If the customer gets a message that no account information is found when they try to purchase music, they need to open iTunes, sign in to their iTunes Store account, and then connect and sync iPod touch.

Screen shows factory diagnostic tests

See article 306497

iPod touch Testing Procedures 19

The Connect to iTunes graphic displays after attempting to sync to a non-English version of Windows XP or Vista

If this graphic displays after attempting to sync to a non-English version of Windows XP or Vista, the customer must: 1. 2. Update to iTunes 7.4.3 or later. Use iTunes 7.4.3 to update their iPod touch software to version 1.1.1 or later.

Error 1601 or 1602 when restoring iPhone or iPod touch in iTunes

If you get an error message similar to this, see article 306084:

iPod touch Testing Procedures 20