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Prueba: Oracle Fusion Applications Support Specialist

Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a continuacin. Las respuestas correctas estn marcadas con un asterisco (*). This 60-question assessment test is the final component of the Oracle Fusion Applications Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle Fusion Applications Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle Fusion Applications Support Specialist. (v2.0) Partner SMART: The Value of Support-Superior Ownership Experience (Responder todas las preguntas de esta seccin) 1. The Global Support Infrastructure is made up of which of the following? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) 7000+ Support Professionals (*) 50 Local Languages 20,000 Software Developers 24X7 Mission Critical Support (*) 12X5 Mission Critical Support Corrrect 2. Configuration Support Manager can prepopulate a Service Request with configuration data? Marcar para Revisin (1) Puntos Verdadero (*) Falso Corrrect 3. Ecosystem Support consists of which of the following? Marcar para Revisin

(1) Puntos Web-based Support Knowledge Management Tools Grass-Roots Support Joint Escalation Teams (JET) (*) Specialized Oracle Support Services Corrrect 4. Technical Account Management and Expert Services came from the PeopleSoft Acquisition Marcar para Revisin (1) Puntos Verdadero Falso (*) Corrrect 5. Extended Support continues for how many years after Premier Support? Marcar para Revisin (1) Puntos 3 Years (*) 8 Years 1 Years 15 Years 6 months Corrrect

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Prueba: Oracle Fusion Applications Support Specialist

Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a continuacin. Las respuestas correctas estn marcadas con un asterisco (*). This 60-question assessment test is the final component of the Oracle Fusion Applications Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle Fusion Applications Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle Fusion Applications Support Specialist. (v2.0) Partner SMART: The Value of Support-Superior Ownership Experience (Responder todas las preguntas de esta seccin) 6. ACS Solution Support Center provides which of the following service offerings? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) In-House Support Representation Service Delivery Manager Preventative Maintenance (*) High Speed Access 24x7 Systems Monitoring (*) Corrrect

Partner SMART: Oracle's Lifetime Support Policy (Responder todas las preguntas de esta seccin) 7. Oracle has how many User Groups? Marcar para Revisin (1) Puntos 1,200+

50+ 1,000+ 100+ 400+ (*) Corrrect 8. Which of the following are modules of Oracle Premier Support? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) Product Enhancement and Updates (*) Lifetime Support (*) Proactive Automated Support (*) Ecosystem Support (*) Global Support Outerstructure Corrrect 9. In Applications Unlimited, Customer Driven Product Roadmaps represent more of what to our customers? Marcar para Revisin (1) Puntos More Choice More Value More Visibility (*) More Time All of the above Corrrect

10. Certifications of New Oracle Products are covered under which level(s) of support? Marcar para Revisin (1) Puntos Premier Support Extended Support Lifetime Support Premier & Extended Support (*) None of the Above Corrrect

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Prueba: Oracle Fusion Applications Support Specialist

Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a continuacin. Las respuestas correctas estn marcadas con un asterisco (*). This 60-question assessment test is the final component of the Oracle Fusion Applications Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle Fusion Applications Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle Fusion Applications Support Specialist. (v2.0) Partner SMART: Oracle's Lifetime Support Policy (Responder todas las preguntas de esta seccin) 11. Extended Support is provided for an how many additional years after Premier Support ends? Marcar para Revisin (1) Puntos No limit

8 Years 1 Year 3 years (*) 5 years Corrrect

Partner SMART: Working Effectively with Global Customer Services (Responder todas las preguntas de esta seccin) 12. When can you log a SR via Metalink? Marcar para Revisin (1) Puntos Monday to Friday, 9am to 5.30 pm 24x7 (*) Every Day, 9am to 5.30 pm It depends on the level of your Support service Correct 13. What is the most effective way to escalate a SR? Marcar para Revisin (1) Puntos Via your Oracle Account Manager Update Metalink and then call into Support (*) Call into Support Update Metalink Correct 14. Before raising a SR which of the following would you not need to do? Marcar para Revisin (1) Puntos

Set up an Oracle Collaborative Support session (*) Ensure you understand the business impact Check metalink for any resolutions to similar issues Run diagnostic tools Correct 15. To request Severity 1 Support which 2 of the following should you have in place? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) SR Escalation 24x7 availability to work with Support (*) Ability to provide remote access via OCS Oracle Consultant onsite (*) Correct

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Prueba: Oracle Fusion Applications Support Specialist

Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a continuacin. Las respuestas correctas estn marcadas con un asterisco (*). This 60-question assessment test is the final component of the Oracle Fusion Applications Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle Fusion Applications Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle Fusion Applications

Support Specialist. (v2.0) Partner SMART: Working Effectively with Global Customer Services (Responder todas las preguntas de esta seccin) 16. Which severity should a SR be raised at if there if a serious business impact without a workaround available? Marcar para Revisin (1) Puntos Severity 4 Severity 2 (*) Severity3 Severity1 Correct 17. Which of these is not one of the benefits of Support Diagnostic Tools? Marcar para Revisin (1) Puntos Reduce time to resolution if a service request has to be logged. Increase self-service efficiency Identify & solve potential issues. Automatic download of recent patches (*) Identify & solve existing issues without assistance Corrrect 18. Which 3 of the following will help reduce SR ping-pong? (i.e. Oracle batting questions straight back) Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) Give details of any recent changes in your environment (*) Raise SR via phone rather than Metalink

Run diagnostics and upload results when SR is raised (*) Fully complete all questions in the SR logging template (*) Correct 19. Which 3 of the following does Metalink allow you access to? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) Oracle User Community (*) Oracle Education Schedules Patches (*) Bug information (*) Correct 20. Which of the following status codes means the action is with the customer? Marcar para Revisin (1) Puntos Sleep (SLP) (*) Work in Progress (WIP) 1st Callback (1CB) Development (DEV) Correct

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Prueba: Oracle Fusion Applications Support Specialist

Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a continuacin. Las respuestas correctas estn marcadas con un asterisco (*). This 60-question assessment test is the final component of the Oracle Fusion Applications Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle Fusion Applications Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle Fusion Applications Support Specialist. (v2.0) Partner SMART: Working Effectively with Global Customer Services (Responder todas las preguntas de esta seccin) 21. Which of the following do you require to register for access to Metalink? Marcar para Revisin (1) Puntos CSI Number (*) Bug number TAR number SR Number Correct 22. Who would not normally own actions within a SR? Marcar para Revisin (1) Puntos Customer/ Partner Oracle Support Oracle Education (*) Oracle Development Correct 23. What can you expect following an escalation request? Marcar para Revisin (1) Puntos 24x7 working until problem resolved

Oracle Support manager telephones to discuss your problem and agree action plan (*) Oracle Consultant onsite within 24 hours Support Engineer passes SR to another engineer Correct 24. What does escalating a SR mean? Marcar para Revisin (1) Puntos Arranging on-site assistance Referring to your Oracle Account Manager Bringing Support management attention to the problem (*) Increasing the severity Correct 25. Which severity should a SR be raised at if there if a minor impact on the business? Marcar para Revisin (1) Puntos Severity3 (*) Severity1 Severity 4 Severity 2 Correct

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Prueba: Oracle Fusion Applications Support Specialist

Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a continuacin. Las respuestas correctas estn marcadas con un asterisco (*). This 60-question assessment test is the final component of the Oracle Fusion Applications Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle Fusion Applications Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle Fusion Applications Support Specialist. (v2.0) Partner SMART: Working Effectively with Global Customer Services (Responder todas las preguntas de esta seccin) 26. If the impact of a problem has changed, for example the problem has now been identified as risk to a project go-live, what should you do first? Marcar para Revisin (1) Puntos Call your Partner Manager Escalate the SR Call the Oracle Customer Response Group Review the current severity of the SR and request increase if appropriate (*) Correct

Partner SMART: Making the Most of Metalink (Responder todas las preguntas de esta seccin) 27. What is the maximum number of SR profiles can you set up? Marcar para Revisin (1) Puntos 5 10 (*) 25 1

50 Corrrect 28. How far back can you search for Service Requests? Marcar para Revisin (1) Puntos 30 Days 7 Days 5 Years 365 Days (*) 90 Days Corrrect

Partner SMART: MVSP Overview (Responder todas las preguntas de esta seccin) 29. Which of the following statements are Partner requirements for collaboration in the Multi-Vendor Support Program (MVSP)? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) Partner must direct Mutual Customers to contact Oracle Support directly on Oracle-related issues. Partner must provide and maintain standard contact and escalation information for the MVSP. (*) Partner must establish their own severity levels and response timeframes for Mutual Customer support issues. Partner must provide the Mutual Customer's support identification number when collaborating with Oracle Support. (*) As part of the MVSP, Partners have the option of collaborating with Oracle Support on a Mutual Customer support issue. Correct

30. Which of the following statements reflect the value proposition to our Mutual Customers as a result of the Multi-Vendor Support Program (MVSP)? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) Increases the time to implementation for multi-vendor solutions. Increases the risk and costs associated with owning multi-vendor solutions. Improves response by having all parties involved in the collaboration. (*) Strives to prevent the frustration of "finger-pointing" between vendors and improves overall satisfaction. (*) Provides enhanced support value for multi-vendor implementations. (*) Correct

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Prueba: Oracle Fusion Applications Support Specialist

Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a continuacin. Las respuestas correctas estn marcadas con un asterisco (*). This 60-question assessment test is the final component of the Oracle Fusion Applications Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle Fusion Applications Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle Fusion Applications Support Specialist. (v2.0) Partner SMART: MVSP Overview (Responder todas las preguntas de esta seccin) 31. Which of the following statements are Partner requirements for participation in the Multi-Vendor Support Program (MVSP)? Marcar para Revisin

(1) Puntos (Seleccione todas las respuestas correctas) Partner must be a current OPN member in good standing. (*) Partner must apply and received confirmation of acceptance for use of the MVSP benefit. (*) Partner must be trained on all Oracle products they wish to engage with Oracle Support through the MVSP. Partner must have a published profile in OPN Solutions Catalog. (*) Partner must be accepted into all Product Focus Areas in order to participate in the MVSP. Correct

Oracle Collaborative Support Program (Responder todas las preguntas de esta seccin) 32. Which of the following are values of the Collaborative Support Program? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) Faster resolution of issues (*) Shorten support contract expiration dates Improve Customer Satisfaction (*) Provide customer with license discounts Increase knowledge of customer base (*) Correct 33. Oracle Collaborative Support is accessed via which of the following: Marcar para Revisin (1) Puntos Metalink (*) Oracle.com

OPN Google Tools None of the Above Correct 34. To increase security, it is possible to password protect recordings of Oracle Web Conferences demos of customer issues. Marcar para Revisin (1) Puntos Verdadero (*) Falso Correct

Partner Smart: Software Configuration Manager (Responder todas las preguntas de esta seccin) 35. How often does OCM collect the auto-config data? Marcar para Revisin (1) Puntos You run the auto-config manually. Every time you log an SR against that configuration. Once a week Every 24 hours (*) As often as you want - you can set it up as a batch process. Corrrect

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Prueba: Oracle Fusion Applications Support Specialist

Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a continuacin. Las respuestas correctas estn marcadas con un asterisco (*). This 60-question assessment test is the final component of the Oracle Fusion Applications Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle Fusion Applications Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle Fusion Applications Support Specialist. (v2.0) Partner Smart: Software Configuration Manager (Responder todas las preguntas de esta seccin) 36. What should you do if the "create new config" button is not available? Marcar para Revisin (1) Puntos Contact your Metalink administrator (*) Log an SR with Oracle Change your Metalink profile Log in with a different CSI All of these Corrrect 37. What time of day does OCM collect auto-config data? Marcar para Revisin (1) Puntos The same time of day as you installed SCM. (*) You can specify the time when setting up the batch process. At 3am. Whenever you want because you have to run the auto-config manually. At midnight.

Corrrect 38. What do product alerts provide you with? Marcar para Revisin (1) Puntos (Seleccione todas las respuestas correctas) Critical alerts associated with a configuration. (*) Links to documentation. (*) Links to the bug description. (*) Corrrect 39. When creating manual configurations, how is the organisation name populated? Marcar para Revisin (1) Puntos It's automatically filled in by the auto-config manager. It's created by the Metalink administrator. It's automatically filled in based on the CSI. (*) You can type it in yourself. The organisation name is not included in a manual configuration. Corrrect 40. Where should support agent be installed? Marcar para Revisin (1) Puntos On the database server. On every PC. On the web server. On the applications server.

On every machine on which the customer wants automically refreshed configurations. (*) Corrrect

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